Avis sur Hyatt House Portland/Downtown
Hyatt House Portland/Downtown
2080 SW River Drive, Portland, OR
Avis
8,8
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,8/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
24 mars 2024
Séjour de 6 nuits en mars 2024
Réponse de Customer Service le 13 avr. 2024
Thank you for the great rating, Leoannis!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hyatt House Portland/Downtown. We'd like to share an even better experience with you soon.
10/10 Excellent
nicolas
Voyage en famille avec de jeunes enfants
8 août 2023
Les points forts : Propreté et personnel et service
nicolas
Séjour de 2 nuits en août 2023
Réponse de Kye le 13 août 2023
Thank you for taking your time to fill out this review. Your time and feedback is very valuable to us. we will use the information you provided for training purposes that will help us improve the stay for current and future guests.Thank you again Your Hyatt House Portland Downtown Team
6/10 Satisfaisant
Deborah
28 mai 2024
Les points forts : Équipements
Deborah
Séjour de 3 nuits en mai 2024
10/10 Excellent
Juliana
Voyage en famille
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juliana
Séjour de 2 nuits en mai 2024
8/10 Bien
Jose
27 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Jose
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 28 mai 2024
Jose, thank you for your feedback regarding your recent stay at Hyatt House Portland/Downtown. It's unfortunate that parking was not as convenient as you had hoped. We always strive to provide the best possible guest experience and value your input. We hope to have the pleasure of welcoming you back again soon.
4/10 Médiocre
Robert
Voyage en couple
27 mai 2024
Les points faibles : Propreté, personnel et service, équipements
Robert
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 28 mai 2024
Robert, thank you for sharing your experience. We regret that your stay did not meet your expectations. Cleanliness is taken very seriously, and your feedback will be addressed internally. It is disappointing to hear about the noise issues and your concerns with the HVAC system. The team is dedicated to providing prompt service, so they will review what went wrong during your stay. Your remarks about the team members and the location will also be looked into to ensure future improvements. We appreciate your feedback and hope you consider giving us another opportunity.
10/10 Excellent
McRoger
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
McRoger
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 28 mai 2024
McRoger, thank you for your kind words! The team at Hyatt House Portland/Downtown is delighted you enjoyed the excellent location. We're looking forward to welcoming you back soon.
10/10 Excellent
McRoger
Voyage en famille avec de jeunes enfants
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
McRoger
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 27 mai 2024
McRoger, thank you for your feedback! The team at Hyatt House Portland/Downtown is delighted you enjoyed our prime location. We look forward to welcoming you back for another enjoyable stay!
8/10 Bien
Miguel
Voyage en famille avec de jeunes enfants
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miguel
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 27 mai 2024
Miguel, thank you for your feedback. Hyatt House Portland/Downtown is delighted to hear that you enjoyed your stay and our team's service. We appreciate your comments regarding the water pressure and will take this into consideration. We're looking forward to welcoming you back soon!
10/10 Excellent
Leandro
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leandro
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 26 mai 2024
Leandro, thank you for choosing Hyatt House Portland/Downtown! We're thrilled that everything was great during your stay. We acknowledge your feedback on the parking situation and appreciate your input. We're looking forward to welcoming you back soon.
8/10 Bien
Rajesh, Redmond
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rajesh
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 26 mai 2024
Rajesh, thank you for sharing your feedback. We strive to provide clear information for our guests and will ensure the details about parking options are more prominent. We're glad to have had you at Hyatt House Portland/Downtown and hope to see you again soon.
10/10 Excellent
Domingo
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Domingo
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 27 mai 2024
Domingo, thank you for your excellent rating! The team at Hyatt House Portland/Downtown is thrilled that you enjoyed your stay. We look forward to welcoming you back soon!
10/10 Excellent
Nickolas Tyler
25 mai 2024
Les points forts : Propreté et personnel et service
Nickolas Tyler
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 26 mai 2024
Thanks for the perfect rating, Nickolas! We can't wait to see you again soon for another amazing experience at Hyatt House Portland/Downtown. Have a great day!
10/10 Excellent
Maria
Voyage avec des animaux de compagnie, Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 25 mai 2024
Maria, thank you for sharing your positive experience at Hyatt House Portland/Downtown. The team is delighted to hear that you enjoyed the quiet and comfortable atmosphere. We're looking forward to welcoming you back soon!
10/10 Excellent
Eva
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eva
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 25 mai 2024
Eva, thank you for your continued loyalty to the Hyatt House Portland/Downtown. It's fantastic to hear that you enjoy our breakfast and the convenient location. We're delighted our team members have made your stays pleasant. We look forward to welcoming you back on your next visit to Portland!
8/10 Bien
Mirasol
Voyage en couple
24 mai 2024
Mirasol
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 24 mai 2024
Mirasol, thank you for sharing your experience at the Hyatt House Portland/Downtown. The team is delighted to hear you enjoyed the hospitality, cuisine, and convenient location. We're looking forward to welcoming you back!
4/10 Médiocre
Nichelle
24 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Nichelle
Séjour de 1 nuit en mars 2024
Réponse de Kye le 25 mai 2024
Nichelle,Thank you for leaving us feedback and it is extremely important to us to enhance the stay for all our guests. I see you checked in on March 11th for one night and we were unable to find you a more comfortable room. I will speak to my team to assess the issue during that time so we do not have this concern again. Thank you for your kind words about the staff and I hope you will give us another chance to show you what a Hyatt stay should be like. Please let me know if you return so I may personalize your stay.Thank you,Kye BolenAssistant General Manager
8/10 Bien
Sahail
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sahail
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 25 mai 2024
Thank you for the 4-star rating, Sahail!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hyatt House Portland/Downtown. Thank you again for sharing!
10/10 Excellent
Tao
Voyage en famille
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tao
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 24 mai 2024
Tao, thank you for your feedback! The team at Hyatt House Portland/Downtown is delighted you found your stay clean and quiet. We're looking forward to welcoming you back soon!
10/10 Excellent
Alana
Voyage en famille avec de jeunes enfants, Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alana
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 23 mai 2024
Alana, thank you for sharing your positive experience at Hyatt House Portland/Downtown. The team is thrilled to hear that the hospitality met your expectations. We look forward to welcoming you back on your next visit!
10/10 Excellent
Tabetha
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tabetha
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 24 mai 2024
Tabetha, thank you for sharing your experience with us! The team at Hyatt House Portland/Downtown is delighted to hear that you had a wonderful impromptu getaway. We're looking forward to welcoming you and your husband back for another great stay!
8/10 Bien
Bhanu
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bhanu
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Bhanu, thank you for your positive feedback! We're thrilled you enjoyed your stay at Hyatt House Portland/Downtown. We hope to welcome you back soon!
10/10 Excellent
Sarah
Voyage en famille avec de jeunes enfants
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Sarah, thank you for your feedback. We're pleased to hear that the team members at Hyatt House Portland/Downtown made your experience easier. Your comments about the drop off/loading area have been noted. We hope to welcome you back soon.
8/10 Bien
Shereen
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shereen
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Shereen, thank you for your positive rating of Hyatt House Portland/Downtown. We're glad to see you had an enjoyable experience. We hope to welcome you back soon!
10/10 Excellent
A
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
A, the team at Hyatt House Portland/Downtown is thrilled that you absolutely loved your stay. It is wonderful to hear that you found the property inviting and enjoyed our breakfast offerings. We hope to welcome you back soon!
8/10 Bien
Zsurprise
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zsurprise
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Zsurprise, thank you for your feedback. The team at Hyatt House Portland/Downtown is delighted to hear you found everything perfect. Your input regarding the ventilation is appreciated and will be looked into. We're looking forward to your next stay with us!
10/10 Excellent
Chris
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 19 mai 2024
Chris, thank you for sharing your positive experience at Hyatt House Portland/Downtown. The team values your kind words and is pleased to hear you felt well-treated and appreciated the professionalism and courtesy. We are looking forward to welcoming you back soon.
10/10 Excellent
Chris
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chris
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 19 mai 2024
Chris, thank you for your kind words! Our team members at Hyatt House Portland/Downtown take great pride in providing professional service. We're thrilled you had a pleasant experience and hope to welcome you back soon.
10/10 Excellent
oscar
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
oscar
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 19 mai 2024
Oscar, thank you for staying at Hyatt House Portland/Downtown. We're pleased to hear that you had a great stay. We understand the parking situation was challenging and appreciate your patience. We hope to welcome you back soon!
10/10 Excellent
Birgitta
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Birgitta
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 19 mai 2024
Birgitta, thank you for your kind words about Hyatt House Portland/Downtown. We're delighted you enjoyed the modern rooms and outdoor sitting areas. We look forward to welcoming you back soon!
10/10 Excellent
Hamid
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hamid
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 16 mai 2024
Hamid, thank you for your wonderful feedback about Hyatt House Portland/Downtown! It’s great to hear that you enjoyed the waterfront location and nearby iris gardens and shops. We hope to welcome you back soon for another fantastic stay!
10/10 Excellent
Constance
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Constance
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Constance, thank you for choosing the Hyatt House Portland/Downtown for your stay. It's wonderful that you rated us so highly. We hope to welcome you again in the near future. Safe travels!
10/10 Excellent
YINPORN
Voyage en famille, Voyage avec des animaux de compagnie
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
YINPORN
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Yinporn, your loyalty to Hyatt House Portland/Downtown is greatly appreciated. It's good to know that you value our convenient location, inclusive breakfast and pet-friendly policy. We're looking forward to welcoming you back during your next trip to Portland. Safe travels until then!
10/10 Excellent
Anthony
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Anthony, it's wonderful to hear that you enjoyed your stay at Hyatt House Portland/Downtown for its fantastic location, clean, comfortable rooms and peaceful ambiance. It's delightful to know that our team members contributed to a wonderful experience. Regarding the key card issue, we will forward your comments to the relevant department for consideration as we continuously look for ways to improve our guests' experience. We can't wait for your next visit.
2/10 Horrible
Zara
Voyage d’affaires
13 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zara
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Zara, we regret to hear about your experience in changing the reservation date. We understand the need for flexibility in travel plans and it's disappointing that we didn't meet expectations. While the reservation policies are handled centrally, we value your feedback as it helps us refine our guest experiences. We hope that you might consider giving us another chance in the future.
10/10 Excellent
Clara
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clara
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Clara, it's fantastic to hear that your stay at Hyatt House Portland/Downtown met your expectations. We appreciate your superb rating and hope to welcome you back in the near future for another stellar experience.
10/10 Excellent
Xiomara
Voyage en famille avec de jeunes enfants
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Xiomara
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Xiomara, it's wonderful to hear about your enjoyable time at Hyatt House Portland/Downtown. We're thrilled to hear our cleanliness, friendly team members, delicious breakfast, and welcoming heated pool contributed to a memorable stay. Your positive feedback is highly appreciated and we look forward to welcoming you back in the future.
8/10 Bien
Jesus h
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jesus h
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 14 mai 2024
Jesus, thank you for your feedback. Hyatt House Portland/Downtown aims to make every aspect of your stay satisfactory. Regarding your comment on parking, we are aware it may be a concern for some guests. Please know we strive to provide parking services that correspond to this central location. Your opinion is invaluable, and we will consider it as we continuously work to enhance our guests' experience.
10/10 Excellent
Frank
10 mai 2024
Frank
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Thanks for sharing this perfect rating, Frank!We're thrilled to hear you enjoyed your stay at Hyatt House Portland/Downtown! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
8/10 Bien
maria
Voyage en famille
10 mai 2024
maria
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 11 mai 2024
Maria, it's encouraging to hear that the team members at Hyatt House Portland/Downtown offered a helpful service. We appreciate your recommendation and we hope to host you again soon.
10/10 Excellent
Elizabeth
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 11 mai 2024
Elizabeth, thank you for sharing your delightful feedback about your recent stay at Hyatt House Portland/Downtown. We're thrilled that your stay was exceptional. We appreciate your support and hope to be your top choice when you travel to our area in the future!
10/10 Excellent
Scott
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Scott
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 11 mai 2024
Thank you for the great rating, Scott!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt House Portland/Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!
6/10 Satisfaisant
Sarah
9 mai 2024
Les points forts : Propreté et personnel et service
Sarah
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 11 mai 2024
Sarah, we appreciate your feedback and the time you've taken to rate your stay. We would love to hear more about your experience, as it would help us understand where improvements may need to be made. We endeavor to provide every guest with an enjoyable stay, so your feedback is very important to us. Thank you once again for your review, and we hope to welcome you back in the future.
8/10 Bien
Wayne
8 mai 2024
Wayne
Séjour de 3 nuits en avril 2024
10/10 Excellent
Austin
7 mai 2024
Austin
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 27 mai 2024
Thank you for the perfect rating, Austin!We are very pleased to hear that you had a wonderful stay at Hyatt House Portland/Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
10/10 Excellent
Gabriela
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gabriela
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 7 mai 2024
Gabriela, it's gratifying to read how much you enjoyed your stay at Hyatt House Portland/Downtown. We truly appreciate your kind words and look forward to welcoming you back in the near future.
10/10 Excellent
Charles
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 7 mai 2024
Charles, we understand your concerns about parking downtown and appreciate your feedback on this matter. It's worth noting that parking rates and availability can sometimes be affected by external factors. Our team members are dedicated to help make your stay as seamless as possible and can provide local recommendations to aid with parking. Despite the parking issue, it's great to see that your overall experience at the Hyatt House Portland/Downtown met your expectations. We're looking forward to welcoming you back during your next visit.
10/10 Excellent
Zussan Karina
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zussan Karina
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 7 mai 2024
Zussan, it's fantastic to hear you are delighted with Hyatt House Portland/Downtown. It's our mission to provide an enjoyable experience for our guests, and we're overjoyed to have delivered that. We're looking forward to welcoming you back in the future.
10/10 Excellent
Laurie
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laurie
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Laurie, we're thrilled to hear your stay at the Hyatt House Portland/Downtown met your expectations and you enjoyed the convenient location. We will be happy to welcome you back when you choose to stay with us again in the future. Safe travels until then!
10/10 Excellent
sreymom
Voyage en famille avec de jeunes enfants
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sreymom
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 5 mai 2024
Sreymom, thank you for sharing your experience at Hyatt House Portland/Downtown. It sounds like our text valet service truly made your stay more streamlined, and we're thrilled to hear how convenient you found it, especially when traveling with your family. We are also delighted that our in-room kitchen facilities were suitable for your needs. We hope to welcome you and your family back again soon for another comfortable stay.