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Avis sur Homewood Suites by Hilton Hillsboro/Beaverton

3 out of 5
Homewood Suites by Hilton Hillsboro/Beaverton
15525 Nw Gateway Ct, Beaverton, OR

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 481 avis sur 796." "
Note des voyageurs de 8 (Bien), d’après 219 avis sur 796." "
Note des voyageurs de 6 (Satisfaisant), d’après 64 avis sur 796." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 796." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 796." "

9,0/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

George

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall the room and property was very nice. The complimentary breakfast was minimal and wasn’t that good.
Séjour de 6 nuits en avril 2024
Réponse de General Manager le 10 mai 2024
Thanks for the review. We would love to know what additional breakfast items you were looking for. We always have hot eggs, meat and potatoes. Additionally waffles with all the toppings, yogurt, vegetables, fruit, oatmeal, pastries, juices, rice and more!

6/10 Satisfaisant

Byron

Les points forts : Propreté
Did you know that Homewood Suites would subtly tack a $12 per day parking fee onto the room charge? I was not made aware of that and will not accept it. That is a deceptive practice and very wrong.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 30 avr. 2024
It's no surprises! Our parking fees are noted with our Expedia partner.

6/10 Satisfaisant

Keith

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 12 mars 2024
Thanks for staying with us!

10/10 Excellent

melissa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great experience
Really helpful and compassionate staff. Hotel was nothing special but the staff were great.
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 19 janv. 2024
Thanks! It was wonderful to have you stay with us!

10/10 Excellent

Jacquee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel
Great hotel very comfortable,Friendly staff and location location!
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 19 janv. 2024
So great you enjoyed your stay with us! We hope to see you again soon!

4/10 Médiocre

Floyd

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
First room had a defective toilet that staff could not fix. We were moved to another room, but it was marginal. Road noise and guests above us were loud. Shower was not clean, found stuff on the walls and the shower head had pink mold on it. Building security seemed good
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 19 sept. 2023
Oh no! We apologize for the inconsistencies you experienced. I can assure you they are not usually something we hear. Be assured we are addressing and thank you for letting us know. We hope you give us another chance in the future.

10/10 Excellent

Aaron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Great rooms, we were able to relax without feeling cooped in 1 room. We also brought food in and could make our own late night snacks.
Séjour de 2 nuits en septembre 2023
Réponse de General Manager le 5 sept. 2023
Our 1-bedroom suites with full size refrigerators and personal cooking options are ideal for relaxing and late night snacks! We hope you travels bring you our way again.

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de General Manager le 5 sept. 2023
Thank you for staying with us!

10/10 Excellent

Mitchell

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed the stay. It had a living room and stove, refrigerator. It was a lot for what I paid for. Free breakfast in the morning! I’ll stay again
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 5 sept. 2023
Our 1-bedroom suites are ideal for any type of travel. We can't wait for your return!

10/10 Excellent

chris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just a nice quiet time.
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 5 sept. 2023
Thank for the review! We hope to see you again soon!

8/10 Bien

Courtney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Suite room - nice and homey
Loved the suite, nice bed and kitchen area and shower amenities. The only drawback to our room (#115) was it was adjacent to the laundry, so late afternoon noise. Also it seemed the HVAC system was fairly noisy our first night.
Séjour de 2 nuits en août 2023
Réponse de Chuck le 1 sept. 2023
Hello Courtney - Thank you so much for leaving us a review! We value your feedback. We will get that HVAC system looked at. We appreciate your business, and we will see you again soon.

10/10 Excellent

Lanette

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast menu variety was excellent! As well as the friendliness and helpfulness of all staff.
Séjour de 2 nuits en août 2023
Réponse de Chuck le 28 août 2023
Dear Lanette,Thank you for leaving us a review regarding your most recent stay with us. We appreciate your business and value your feedback. We hope to see you again soon!

10/10 Excellent

Aaron

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was by far our favorite as a family of 4 with two teen boys. We were in a 2 bedroom suite and it was awesome. It was clean and spacious. The breakfast was one of the best we've ever had and it changed every morning. The service from the hotel was extremely friendly and helpful
Séjour de 4 nuits en août 2023
Réponse de Chuck le 26 août 2023
Hello Aaron,Thank you for leaving us a review. We appreciate your business and value your feedback. We do have a pretty amazing group of people that work here! We hope to see you again soon.

4/10 Médiocre

Nosa, Sammamish

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will never stay here again. Could barely get any sleep. Noisy a/c, noisy neighbors.
Séjour de 3 nuits en août 2023
Réponse de Chuck le 24 août 2023
Thank you for leaving us a review on your most recent stay. We value your feedback and appreciate your business. On behalf of the whole team, please accept our apologies for the noise issues you mentioned. Our front desk is staffed 24 hours a day to serve our guests. Alerting the desk of issues at the time you are experiencing them, allows the team to provide extraordinary customer service and find a solution asap. We hope you will give us a try again someday.

8/10 Bien

Karina

Séjour de 4 nuits en août 2023
Réponse de Chuck le 9 sept. 2023
Thank you for taking the time to fill out a survey on your recent stay with us! We appreciate your business and value all of our guest's feedback as it helps us to deliver the best guest experience. We look forward to welcoming you back soon!

4/10 Médiocre

Zhihong

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
The AC noise is huge and the room is close to the end of the building, which likely an external generator /compressor resides, to make the condition worse
Séjour de 1 nuit en août 2023
Réponse de General Manager le 14 août 2023
Sounds like the AC unit in the room you were in was not working properly. We are so sorry. I hope you let us know? If there is ever anything not right in your room when staying with us we want to know so we can make it right.

10/10 Excellent

Jonathan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, and all the staff were super helpful and sweet with our toddler.
Séjour de 3 nuits en août 2023
Réponse de General Manager le 14 août 2023
It was great to have you stay with us! Come back again soon!

2/10 Horrible

Edward John

Séjour de 5 nuits en juillet 2023
Réponse de Chuck le 24 août 2023
Thank you for leaving us a review. We appreciate your business and feedback is valuable to us. Please accept our apologies for not meeting your expectations. When guests share what they liked and what they didn’t like about their stay, it gives us the ability to deliver extraordinary customer service to all. We hope you will give us a try again someday.

10/10 Excellent

DLP

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, Comfortable and Friendly Front Desk
Our stay was brief, but it was a very nice room and clean. We weren't aware of the high pet fee per night ($75) before we booked our stay. The bed was comfortable and separate living/kitchen area was very. nice. Selena at the front desk was very helpful. Ask for room not on highway side for a more quiet experience.
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 31 juil. 2023
Thank you for staying with us. I've confirmed this stie has the appropriate pet fees are noted. 1-4 nights is 75 and 5 or more nights is 125.

8/10 Bien

Laura

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 7 nuits en juillet 2023
Réponse de General Manager le 27 juil. 2023
Thank you for staying with us.

8/10 Bien

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent place
I would recommend elevator on both sides. And dog rooms on 1st floor. Other then that it was great.
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 26 juil. 2023
Thanks for staying!

10/10 Excellent

Jennifer

Séjour de 2 nuits en juillet 2023
Réponse de General Manager le 19 juil. 2023
Thank you for staying with us!

10/10 Excellent

Robin

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff and employees are excellent. Personable and professional. The inside property is very run down. There were dryer fans running in the hall way to dry the thread bare carpet. Inside the room 108, there are established spider webs in the corners and along the old popcorn ceiling. Air conditioning was broken after tolerating 79 ° temps over night they gave us a portable room airconditoner. Bathroom door would not latch. The rooms are rundown and dingy. I will not book another room at this hotel. The staff were great and not to blame for the property owners neglect.
Séjour de 3 nuits en juillet 2023
Réponse de General Manager le 17 juil. 2023
Thank you for your review. We DID have a hall water leak that was repaired the day you arrived. The fans were to continue drying the carpet that is not thread bear, it's the design. Darn, it's hard to hear a HVAC unit stopped working. When this happens on a weekend we can move you to another room or we can bring a portable. I assure repairs are always conducted as needed. I apologize for your poor experience with us. We hope you give us another chance in the future.

10/10 Excellent

Cindi

Séjour de 2 nuits en juillet 2023
Réponse de General Manager le 31 juil. 2023
Thank you for the review!

10/10 Excellent

ANDREW

Séjour de 4 nuits en juillet 2023
Réponse de General Manager le 11 juil. 2023
Thanks for staying with us!

10/10 Excellent

Chongbo, JBLM

Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 26 juil. 2023
Thanks for the review!

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2023
Réponse de General Manager le 3 juil. 2023
Thank you for staying with us!

10/10 Excellent

Victor

Séjour de 2 nuits en juin 2023
Réponse de General Manager le 27 juin 2023
Thanks for staying with us!

10/10 Excellent

HUGH

Voyage en groupe
Séjour de 2 nuits en juin 2023
Réponse de General Manager le 21 juin 2023
Thank you for staying! Hope to see you again soon!

8/10 Bien

Edward

Séjour de 4 nuits en juin 2023
Réponse de General Manager le 21 juin 2023
Thank you for staying!

6/10 Satisfaisant

Pamela

Séjour de 1 nuit en juin 2023
Réponse de General Manager le 15 juin 2023
Thank you for staying with us.

10/10 Excellent

Troy W.

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our room was very clean and perfect for our needs.
Séjour de 1 nuit en juin 2023
Réponse de Chuck le 9 sept. 2023
Thank you for leaving us a review. We appreciate your business and look forward to your return.

10/10 Excellent

Tarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2023
Réponse de General Manager le 30 mai 2023
Thanks for staying with us!

10/10 Excellent

Kateri

Séjour de 2 nuits en mai 2023
Réponse de General Manager le 30 mai 2023
Thank you for staying with us!

10/10 Excellent

Rodrigo, La Grande

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was courteous, friendly, anf efficient.. Check in was uneventful. Room was clean thougn air was not on and a bit stuffy!!! Once air con, all’s well and cool!!! Overall good experience!!
Séjour de 2 nuits en avril 2023
Réponse de General Manager le 1 mai 2023
Thank you for staying with us. We hope to see you again soon!

8/10 Bien

SEAN

Séjour de 2 nuits en avril 2023
Réponse de General Manager le 1 mai 2023
Thank for staying with us! We hope to see you again soon.

10/10 Excellent

Biridiana

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing stay
Séjour de 1 nuit en avril 2023
Réponse de General Manager le 5 avr. 2023
That is so great to hear! Thanks again for staying and we hope top see you again soon!

10/10 Excellent

Paris

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Chuck le 9 sept. 2023
Thank you for staying with us. See you again soon!

2/10 Horrible

Donlaporn

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Paula Urban le 28 déc. 2022
Dear Donlaporn:Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.Sincerely,Paula UrbanFront Office Manager

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room is comfortable and we like having the bedroom separate from the living room/kitchen area.
Séjour de 2 nuits en novembre 2022
Réponse de Paula Urban le 28 nov. 2022
Dear Patricia:Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Paula UrbanFront Office Manager

10/10 Excellent

Delores

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very comfy bed, nice amenities/ breakfast, staff was prompt and followed up. Nice fluffy towels. Would recommend a dimmer switch/ nightlight/ or softer bulbs in rooms and very bright.
Séjour de 1 nuit en novembre 2022
Réponse de General Manager le 12 nov. 2022
Thanks for staying with us and your review. Thank you also for your suggstions!

2/10 Horrible

Lucian

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements
The bed was hard as a rock. The linens were terrible. No one slept well. They only clean every 4 days on request and always seemed to arrive when kids were sleeping. Breakfasts was the best part. The staff were all very friendly and attentive. The beds and house keeping made this a never again for my family.
Séjour de 5 nuits en octobre 2022
Réponse de General Manager le 13 oct. 2022
The Hilton Clean Stay program for Homewood suites is service after the 4th day. However, if you would like your room serviced more often or a specific time we are happy to accommodate, just let us know! We are sorry to hear you do not plan on returning but we hope you decide to give us another chance in the future.

10/10 Excellent

Cijo

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean rooms and amenities
Séjour de 2 nuits en octobre 2022
Réponse de Tonnya le 4 oct. 2022
Dear past Guest, we would like to extend our thank you for a perfect score. Your input is so important to the success here at Homewood Suites. We look forward to having you back anytime.

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had a wonderful stay experience with Homewood Suites in Beaverton. The rooms were exceptionally good and the food (breakfast) as well.
Séjour de 1 nuit en octobre 2022
Réponse de General Manger le 3 oct. 2022
Thanks for staying with us. We are so happy to hear about your experience with us!

10/10 Excellent

Dale W.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great and varied hot breakfast. Nice kitchenette. Fresh coffee and tea all day long.
Séjour de 7 nuits en septembre 2022
Réponse de General Manger le 29 sept. 2022
We are so happy you enjoyed your stay with us! we hope tp see you again soon!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful site! Garden is gorgeous
Séjour de 9 nuits en août 2022
Réponse de General Manger le 29 sept. 2022
Beautiful! In the business park we are located in.

10/10 Excellent

Naoki

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 10 nuits en août 2022
Réponse de General Manger le 29 sept. 2022
Thanks for the review! Come back soon!

10/10 Excellent

Holly

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great hot breakfast selection everyday. Good suite with separate bedroom and living/kitchen for those who need that option
Séjour de 11 nuits en août 2022
Réponse de General Manger le 23 août 2022
So great to hear you enjoyed your stay with us! We appreciate you sharing your experience. Hope you have you back with us again soon!

6/10 Satisfaisant

Vinita

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room had a leaking toilet and poorly maintained and we had to be moved to a non ADA room
Séjour de 2 nuits en août 2022
Réponse de General Manger le 9 août 2022
Oh no! We are very sorry about that! We work hard to ensure all of our rooms are guest ready and we are very sorry to hear that was not your experience. We will do better next time!

2/10 Horrible

Mehmed

Voyage en famille
Les points faibles : Personnel et service et équipements
The room was not ready at 4PM. For the price we are paying the breakfast is below standard and sometimes late.
Séjour de 5 nuits en juillet 2022
Réponse de General Manger le 29 juil. 2022
We are very sorry the rooms was not ready by 4pm. We will try harder to prepare them more timely. For breakfast we do follow our brand standards. Weekdays it starts at 6am and weekends at 7am .