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Avis sur Holiday Inn Airport - Portland, an IHG Hotel

3 out of 5
Holiday Inn Airport - Portland, an IHG Hotel
8439 Ne Columbia Blvd, Portland, OR

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 585 avis sur 1181." "
Note des voyageurs de 8 (Bien), d’après 302 avis sur 1181." "
Note des voyageurs de 6 (Satisfaisant), d’après 148 avis sur 1181." "
Note des voyageurs de 4 (Médiocre), d’après 78 avis sur 1181." "
Note des voyageurs de 2 (Horrible), d’après 68 avis sur 1181." "

8,4/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Alex

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Brenda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed here overnight because of my flight layover. Check in easy, staff so friendly and helpful, airport shuttle top notch and timely. Bed so comfy and room very clean. Would def stay again!
Séjour de 1 nuit en mai 2024
Réponse de GM le 20 mai 2024
Dear Brenda, We are delighted to hear that your experience with us was exceptional. Your feedback is greatly appreciated and will be shared with the entire team. We pride ourselves on providing a comfortable and welcoming environment for all our guests, and we are grateful to have had the opportunity to serve you. We hope to have the pleasure of welcoming you back soon. Best, Ehab Barwaree, GM

6/10 Satisfaisant

Lucas

Les points faibles : Personnel et service
Poor customer service. No free breakfast
Séjour de 2 nuits en mai 2024
Réponse de GM le 16 mai 2024
Dear Lucas, We apologize that you found our associates unhelpful and for your disappointment that our brand does not include breakfast in our room rate. We offer breakfast in our restaurant, LATITUDE 45. We appreciate you taking the time to share your review and hope to provide you with a WOW experience in the future. Thank you for staying with us. Sincerely, Ehab Barwaree, GM

6/10 Satisfaisant

Edith, Madison

Les points forts : Propreté et personnel et service
Hallways and stairwells were dirty.
Séjour de 2 nuits en mai 2024
Réponse de GM le 15 mai 2024
Dear Edith, We appreciate your choosing to stay with us. Our goal is to excel in every aspect, and we apologize that your stay was only satisfactory. I regret that our hallways and stairwells did not meet our usual standard of service; I have taken note of this. We hope to welcome you again for an outstanding guest experience. Sincerely, Ehab Barwaree, GM

10/10 Excellent

Christen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms, nice staff.
Séjour de 1 nuit en février 2024
Réponse de GM le 12 mai 2024
Dear Christen, We pride ourselves on providing excellent service and spotless accommodations, so it is wonderful to hear that you appreciate our efforts. Your feedback will be shared with the team as they work hard to ensure the property is as clean and comfortable as possible. Thank you for your review, and please come back anytime. Sincerely, Ehab Barwaree, GM

6/10 Satisfaisant

Harold

Les points faibles : Personnel et service
We liked the location, near airport and the shuttle to the airport. But we asked for the microwave repair to the reception, which was forgotten. After an hour we sent a text which worked. They no longer accept a check, only cc.
Séjour de 1 nuit en mai 2024
Réponse de GM le 12 mai 2024
Dear Harold, It seems like there were some aspects of your stay that you enjoyed, but I apologize that we didn't meet all of your expectations. Your feedback is valuable to us, and we appreciate you taking the time to share it with us. We will use your comments to identify areas that need improvement, and we hope you will consider staying with us again so we can provide you with a better experience. Sincerely, Ehab Barwaree, GM

10/10 Excellent

Douglas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicely remodeled
Séjour de 1 nuit en avril 2024
Réponse de GM le 8 mai 2024
Dear Douglas, I'm glad you enjoyed the updates to our hotel. Thank you for staying with us, and revisit us soon! Best, Ehab Barwaree, GM

8/10 Bien

LAURA J

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resturaunt was advertised to be open and serving until 10 pm but wasnt.
Séjour de 1 nuit en mai 2024
Réponse de GM le 8 mai 2024
Dear LAURA J, Thank you for sharing this review, and I'm glad you enjoyed your stay overall. I'm sorry our restaurant hours did not meet your needs. I'm sorry you were inconvenienced. We welcome you to revisit us anytime! Sincerely, Ehab Barwaree, GM

4/10 Médiocre

sherri

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
We were told that their parking for a week was safe and secure, fenced, and patroled. We were concerned when we seen a homeless camp up and around the corner. Upon returning our friends car had had its gas line cut. The gas gone of course, but it smelled inside and out and they would of been completely stranded on a Saturday night with no way home which was 2.5 jours away. We got them home , leaving their car which will need to be towed. Unfortunately it is sunday with no place open and they will have to deal with their insurance company. The hotel did offer them a room for the night but that still leaves them completely stranded. Nope, i will not be returning
Séjour de 1 nuit en avril 2024
Réponse de GM le 8 mai 2024
Dear sherri, We regret that your time with us didn't meet your expectations. I will be reaching out to you regarding your stay. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, Ehab Barwaree, GM

6/10 Satisfaisant

Cynthia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Transportation to and from the airport was difficult and lengthy. Waited 20 minutes for a shuttle van to pick me up at the airport and 45 to get me back to airport the next day.
Séjour de 1 nuit en avril 2024
Réponse de GM le 4 mai 2024
Dear Cynthia, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. I'm sorry for the shuttle delays. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Ehab Barwaree, GM

2/10 Horrible

Oleg

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Nothing great about the location, old and dirty. Unfriendly staff. Try new hotels at cascade station instead.
Séjour de 1 nuit en avril 2024
Réponse de GM le 2 mai 2024
Dear Oleg, Offering clean rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Ehab Barwaree, GM

10/10 Excellent

Derek

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect for the night before flight.
Séjour de 1 nuit en avril 2024
Réponse de GM le 30 avr. 2024
Dear Derek, We are delighted to receive your positive feedback and wish to express our sincerest gratitude. We sincerely hope that you consider us as your preferred choice for any future plans and we look forward to serving you again soon. Best, Ehab Barwaree, GM

10/10 Excellent

Lizbeth, Bellevue

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
I really can’t think of anything negative to say. Nice staff, comfy beds, clean rooms and food/drink options on site.
Séjour de 1 nuit en avril 2024
Réponse de GM le 29 avr. 2024
Dear Lizbeth, We appreciate your business and your kind review. Your positive feedback helps our staff and other guests know that they can expect a pleasant stay with us. We would love to have you back soon! Best, Ehab Barwaree, GM

6/10 Satisfaisant

Jennifer

Les points faibles : Équipements
Lack of room service
Séjour de 1 nuit en avril 2024
Réponse de GM le 27 avr. 2024
Dear Jennifer, Thank you for choosing us. We are sorry to hear that the lack of room service negatively impacted your stay. Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Ehab Barwaree, GM

8/10 Bien

Michele

Séjour de 1 nuit en avril 2024
Réponse de Holiday Inn team member le 15 mai 2024
Thank you for staying with us!

10/10 Excellent

Mike

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de GM le 18 avr. 2024
Dear Mike, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Ehab Barwaree, GM

6/10 Satisfaisant

Steve

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Need to upgrade bathroom
Séjour de 1 nuit en mars 2024
Réponse de GM le 15 avr. 2024
Dear Steve, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience and found your bathroom in need of an upgrade. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Ehab Barwaree, GM

10/10 Excellent

Florence

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best value. I would go back.
Séjour de 2 nuits en avril 2024
Réponse de GM le 14 avr. 2024
Dear Florence, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and appreciate your kind compliments. We hope to have the pleasure of welcoming you back soon. Best, Ehab Barwaree, GM

6/10 Satisfaisant

Karen

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Room was across from a vending machine which apparently talks with its customers. It was loud and went on until people stopped buying snacks after midnight. We called for the shuttle and were unable to understand the person responding to us on the phone. After waiting 10 minutes we called back and asked for it again. This time it came.
Séjour de 1 nuit en février 2024
Réponse de GM le 14 avr. 2024
Dear Karen, We are sorry to hear that noise pollution caused by the vending machine interrupted the comfort of your stay and that you encountered difficulties requesting the shuttle. Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Ehab Barwaree, GM

8/10 Bien

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A convenient stop with parking if you’re going from the Portland airport. Worked out great.
Séjour de 1 nuit en février 2024
Réponse de GM le 13 avr. 2024
Dear Brian, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Ehab Barwaree, GM

10/10 Excellent

Stephen

Séjour de 1 nuit en avril 2024
Réponse de GM le 2 mai 2024
Dear Stephen, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Ehab Barwaree, GM

4/10 Médiocre

Rebecca

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Towels and bedding had a lot of staining
Séjour de 1 nuit en avril 2024
Réponse de GM le 15 avr. 2024
Dear Rebecca, I am sorry for the condition of your linens. Some stains can remain post-laundering, but we should have caught them in our quality control. Please accept my deepest apologies regarding our lack of attention to detail. We appreciate you staying with us and hope to better serve you on a future visit. Sincerely, Ehab Barwaree, GM

10/10 Excellent

john

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de GM le 18 avr. 2024
Dear john, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Ehab Barwaree, GM

2/10 Horrible

Kathryn, seattle

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
BE FOREWARNED - we had an unexpected layover in Portland and needed a place to sleep that was not the floor of the airport, for a few hours. I CALLED this hotel in advance to CONFIRM that they had a 24-hour airport shuttle because some hotels said their shuttles start at 3 am, but we needed to be back at the airport by 2:30 for our flight. I WAS TOLD THE SHUTTLE WAS 24 HOURS OR I WOULD NEVER HAVE BOOKED, I would have kept calling to find a place that had what we needed. The person who checked us in said something about the shuttle starting at 3 and I told her our timing and she said no worries, come down at 2 and will do. Come down at 2, person behind the desk rude, NO SHUTTLE AVAILABLE until 3 am, won't call for one, would not call taxi, and, only after arguing with them awhile would she tell us even a name of a local taxi company to call. Stuff happens, of course, but I expect if there was an emergency and someone did not show up for work or whatever the hotel would at least TRY to help provide what we paid for. DON'T STAY HERE IF YOU NEED A RELIABLE SHUTTLE is all I can say. Bed was fine, rollaway did not even have sheets so we had to call down, but we almost missed our olane and had to PAY for radiocab to come get us, over and above what we paid for this hotel with a "24 hour shuttle." DONT STAY OF YOU NEED A RELIABLE AIRPORT SHUTTLEWOULNOYNEVER STAY HERE AGAIN.
Séjour de 1 nuit en avril 2024
Réponse de GM le 9 avr. 2024
Dear Kathryn, We highly value your feedback and would like to extend our sincerest apologies for any inconvenience caused by the lack of clarity regarding our shuttle service hours. We appreciate your patience and would like to assure you that we are taking steps to improve our communication with our guests. We hope that you consider giving us another chance to host you and provide you with an exceptional experience. Sincerely, Ehab Barwaree, GM

8/10 Bien

Jon

Les points forts : Propreté et personnel et service
Nothing to add
Séjour de 1 nuit en avril 2024
Réponse de GM le 10 avr. 2024
Dear Jon, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Ehab Barwaree, GM

6/10 Satisfaisant

kenneth

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel is old and in need of updates. Booked a suite and it stated it had a addicnal bathroom but it only had 1
Séjour de 3 nuits en avril 2024
Réponse de GM le 8 avr. 2024
Dear kenneth, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned and that you found our hotel in need of updates. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Ehab Barwaree, GM

10/10 Excellent

Arys

Voyage en couple
Les points forts : Propreté et personnel et service
Great airport hotel
Séjour de 1 nuit en avril 2024
Réponse de GM le 7 avr. 2024
Dear Arys, We are delighted to receive your positive feedback and wish to express our sincerest gratitude. We sincerely hope that you consider us as your preferred choice for any future plans and we look forward to serving you again soon. Best, Ehab Barwaree, GM

10/10 Excellent

Dan

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Holiday Inn team member le 15 mai 2024
Thank you for staying with us!

10/10 Excellent

Jefferson

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice stay and staff
Séjour de 1 nuit en mars 2024
Réponse de GM le 5 avr. 2024
Dear Jefferson, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Ehab Barwaree, GM

10/10 Excellent

Pamela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Helpful shuttle service to and from the airport.
Séjour de 1 nuit en avril 2024
Réponse de GM le 4 avr. 2024
Dear Pamela, Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our great location and helpful shuttle service were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best, Ehab Barwaree, GM

2/10 Horrible

MARIA

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Pool wasn’t working. There are stains on comforter. The room smelled musty. The elevator broke down. The staff was friendly and accommodating.
Séjour de 2 nuits en mars 2024
Réponse de GM le 5 avr. 2024
Dear MARIA, I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, Ehab Barwaree, GM

8/10 Bien

Kyle

Séjour de 2 nuits en mars 2024
Réponse de GM le 2 mai 2024
Dear Kyle, We are honored to have had the opportunity to host you and we genuinely hope that your stay was comfortable and enjoyable. It means a lot to us that you chose us and we look forward to welcoming you back soon. Best, Ehab Barwaree, GM

8/10 Bien

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at the front desk and in the restaurant was nice and helpful. The food was good. The room was fairly clean. it was nice that it had all of the normal amenities that a room should have for travelers.
Séjour de 1 nuit en mars 2024
Réponse de GM le 1 avr. 2024
Dear Robert, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates, who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Ehab Barwaree, GM

10/10 Excellent

Juanita

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was clean. The evening desk clerk was nice hiwever the morning lady was rude to my husband. The wait staff was short and borderline rude. He had no patience. The food could've been a lot better. My son ordered a grilled cheese, it came out cold and the cheese was not melted. It was two pieces of bread with cheese in between. My son makes a better grilled chesse sandwich.
Séjour de 1 nuit en mars 2024
Réponse de GM le 1 avr. 2024
Dear Juanita, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Ehab Barwaree, GM

10/10 Excellent

Myles

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service was friendly and great.
Séjour de 2 nuits en mars 2024
Réponse de GM le 30 mars 2024
Dear Myles, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Ehab Barwaree, GM

4/10 Médiocre

Óscar

Voyage en famille
Les points faibles : Propreté
We were not told at check in that there is no daily cleaning of the room. The bathroom was not cleaned, the beds were not done. Sloppy conditions not expected from the previous known quality of the Holiday Inns. Very dissapointing.
Séjour de 2 nuits en mars 2024
Réponse de GM le 25 mars 2024
Dear Óscar, Bright, fresh, and comfortable guestrooms are our goals, so I sincerely regret that we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We’d love another opportunity to show you that cleanliness is our top priority. Sincerely, Ehab Barwaree, GM

2/10 Horrible

Andrew

Bad part of town pool is shut down and rooms weee dirty. Go stay at there sister hotel the embassy by Hilton.
Séjour de 1 nuit en mars 2024
Réponse de GM le 25 mars 2024
Dear Andrew, I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our hotel. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit. Sincerely, Ehab Barwaree, GM

8/10 Bien

Laurie

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
We spent the night before an early flight. Luckily set the alarm on my phone also as we did not ever get the wake-up call we requested. the shuttle to the airport was fine, but we waited 45 minutes for the shuttle back to the hotel.
Séjour de 1 nuit en mars 2024
Réponse de GM le 25 mars 2024
Dear Laurie, I'm happy to hear that despite some flaws, you had a pleasant stay. Thank you for taking the time to share your positive experience with us and other potential travelers. We hope you'll consider returning for a flawless experience next time. Best, Ehab Barwaree, GM

10/10 Excellent

Julie, Otis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay waiting to fly out of PDX…if only people would be quiet while walking down the hallway…1 am loud people
Séjour de 1 nuit en mars 2024
Réponse de GM le 25 mars 2024
Dear Julie, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Ehab Barwaree, GM

10/10 Excellent

Sean

Séjour de 1 nuit en mars 2024
Réponse de Holiday Inn team member le 15 mai 2024
Thank you for staying with us!

6/10 Satisfaisant

John George, Sainte-Therese

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel needs to be renovated. The train that passes every hour just outside my window was not in the brochure. The bed was comfortable.
Séjour de 2 nuits en mars 2024
Réponse de GM le 22 mars 2024
Dear John George, Thank you for your time in reviewing our hotel. We are committed to exceeding guest expectations. So, I am very sorry we disappointed you. We value your feedback as we continually seek ways to improve our overall guest experience. We appreciate you choosing us and hope you will give us another opportunity to provide you with a stay that is exceptional in every way. Sincerely, Ehab Barwaree GM

10/10 Excellent

William

Location
Séjour de 3 nuits en mars 2024
Réponse de GM le 22 mars 2024
Dear William, Thank you for choosing our hotel and for taking the time to write a review. We are thrilled to learn that you had an enjoyable stay and that our location was convenient for your travel plans. It was our pleasure to host you, and we look forward to welcoming you back soon. Best, Ehab Barwaree GM

6/10 Satisfaisant

Jane

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de GM le 21 mars 2024
Dear Jane, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Ehab Barwaree, GM

8/10 Bien

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient and close to PDX.
Séjour de 1 nuit en mars 2024
Réponse de GM le 15 mars 2024
Dear John,Thank you for choosing our hotel and for taking the time to write a review! We are delighted that our location was perfect for your travel plans. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Ehab Barwaree GM

8/10 Bien

Teresa

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de GM le 19 mars 2024
Dear Teresa, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Ehab Barwaree, GM

8/10 Bien

Donna

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything went smoothly but the early morning front desk person was not very personable and didn’t look at me when she did utter….put them in the basket…..referring to the keys….not everyone travels a lot and some times doesn’t know the protocol when coming and going…. The restaurant was very nice and the host was great
Séjour de 1 nuit en mars 2024
Réponse de GM le 12 mars 2024
Dear Donna, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies regarding your departure experience; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Ehab Barwaree GM

8/10 Bien

Justin

Voyage d’affaires
It was dry
Séjour de 1 nuit en février 2024
Réponse de GM le 6 mars 2024
Dear Justin, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Ehab Barwaree GM

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I've used this close-to-the-airport hotel once before. Good service. The room are clean. Aestetic. Only one hook in the bathroom, on which to hang a used towl. ki d of disappoing. This trip I ordered food from the dining facility: house salad with grilled chicken added and a pulled pork sandwich with fries (I am sharing.) DELICIOUS, all!!
Séjour de 1 nuit en mars 2024
Réponse de GM le 4 mars 2024
Dear Carol, Welcome back and thank you for sharing your review of another wonderful stay at our hotel. I am glad your dining experience met your expectations. Thank you for your patronage, and we hope you look forward to your next stay with us as much as we do. Best, Ehab Barwaree GM

4/10 Médiocre

Reuben

Voyage en famille
Les points forts : Propreté et équipements
The TV didn’t work for streaming. Guide didn’t work. Just flip through dozens of channels one by one like it’s 1990
Réponse de GM le 4 mars 2024
Dear Reuben, Thank you so much for your patronage and for taking the time to share a review with us. We welcome all feedback with open arms as it helps us to see what we are doing well and what we can improve. I am sorry to hear that our TVs did not meet your expectations and negatively affected your experience. I hope we have the opportunity to better serve you in the future. Sincerely, Ehab Barwaree GM

10/10 Excellent

Rey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good stay, friendly staff, good food at the restaurant
Séjour de 2 nuits en mars 2024
Réponse de GM le 4 mars 2024
Dear Rey, We are delighted to know that you had a pleasant stay with us. Your positive feedback is highly appreciated and serves as a motivation for our team, who strive to provide exceptional service. Thank you for choosing our hotel and taking the time to share your experience. We eagerly await your return. Best, Ehab Barwaree GM