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Avis sur Hilton Garden Inn Portland Airport

3 out of 5
Hilton Garden Inn Portland Airport
145 Jetport Blvd, Portland, ME

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 540 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 222 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 128 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 60 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 50 avis sur 1000." "

8,4/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Eric

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Claire le 20 juin 2022
Thank you kindly for you review. We encourage all of our guests to give reviews and do appreciate your time to do one. We are thrilled to hear that the hotel suited your needs from location, to a good breakfast, friendly staff service, and foremost a clean and comfortable room. We pride ourselves to make sure all guests are satisfied with their stay and are glad we were able to do so while staying with us.

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property within walking distance of the airport
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Michael,Thank you for the excellent feedback! We are thrilled you had an enjoyable stay and we appreciate your positive comments about our property and location. We hope you will make Hilton Garden Inn Portland Airport your preferred choice the next time you visit the area.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Tom

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff very helpful and pleasant.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Tom,Many thanks for your kind words about our front desk staff and the service you received. It was a pleasure to host your stay at Hilton Garden Inn Portland Airport, and we hope to have the opportunity to welcome you back again very soon. Sincerely,Scott McKenney,General Manager

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Across the street from airport, so it’s convenient. Of our four different lodgings in coastal Maine, this was the quietest.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Paul,It brightens our day to know your stay was nothing short of exceptional! We are pleased that our location right across the airport made it very convenient for you, and you found our hotel very quiet and you had a restful stay. Thank you for visiting Hilton Garden Inn Portland Airport and have a great day! Sincerely,Scott McKenney,General Manager

10/10 Excellent

Janine

Séjour de 1 nuit en mai 2024
Réponse de General Manager le 18 mai 2024
Dear Janine,Thank you for the perfect rating. We are delighted you had a great time at Hilton Garden Inn Portland Airport and we look forward to making your next stay a great one once again.Sincerely,Scott McKenney,General Manager

8/10 Bien

philip

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Close to airport, however no late night food service.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Philip, Thank you for choosing to stay at Hilton Garden Inn Portland Airport. We are glad that our airport location made us a convenient place to stay for your trip. It was a pleasure to welcome you at our hotel and we hope to see you again. Sincerely,Scott McKenney,General Manager

10/10 Excellent

jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel at the airport, but quiet, clean, no frills
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Jose,Thank you for the wonderful review. We are truly fortunate to be in such an ideal location, and as you mentioned, close to the airport which is very convenient to our guests. Thank you again for your nice comments. We look forward to hosting you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front staff very helpful
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Christopher,Thank you for the five–star review and kind remarks about our front desk staff. It not only validates all our efforts but at the same time inspires us to always offer our best. On behalf of the entire team here at Hilton Garden Inn Portland Airport thank you for your business, and we look forward to your next visit.Sincerely,Scott McKenney,General Manager

6/10 Satisfaisant

roger

Séjour de 1 nuit en mai 2024
Réponse de General Manager le 27 mai 2024
Dear Roger,Thank you for your rating of our hotel. We are pleased to know your overall stay was satisfactory. It will be our pleasure to host you again when you are back in the area.Sincerely,Scott McKenney,General Manager

10/10 Excellent

john

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Within walking distance to airport terminal
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 6 mai 2024
Dear John.Thank you for the five-star review! We are pleased to note that our location suited your needs and was convenient to reach the airport. We enjoyed having you as our guest and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager

8/10 Bien

Joshua

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Convenient
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 11 mai 2024
Dear Joshua,It is wonderful to know you had an enjoyable stay at Hilton Garden Inn Portland Airport. We are pleased to know you found our location very convenient for your stay. We appreciate the excellent review and hope to make your next stay an exceptional one as well.Sincerely,Scott McKenney,General Manager

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenience to Jetport
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 2 mai 2024
Dear James, Thank you for the five-star rating! We are delighted to have exceeded your expectations with our convenient location to reach the airport. We enjoyed having you as our guest and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Daniel

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 11 mai 2024
Thank you for the five-star rating, Daniel! It was a pleasure to have you as our guest and we hope to welcome you back to Hilton Garden Inn Portland Airport again soon.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Bruce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 20 avr. 2024
Thank you for the perfect rating, Bruce! We are delighted you had a great time at Hampton Inn Portsmouth Central and we look forward to making your next stay a great one once again.Sincerely,Greg Girtatos,General Manager

10/10 Excellent

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were friendly and clean room
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 20 avr. 2024
Dear Diane,Thank you for the five-star rating! We are delighted to have exceeded your expectations with your room and our staff. We enjoyed having you as our guest, and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The person who checked me in was wonderful. My room was clean, but the bathroom mirror and frame had toothpaste spit on it and there was hair in the tub drain. Yuck!
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 20 avr. 2024
Dear Cheryl,Thank you for choosing Hilton Garden Inn Portland Airport. We are glad you liked our front desk and your room. Your comment regarding the cleanliness of your bathroom has been noted. We have shared your concerns with the appropriate individuals to be more diligent in their efforts. Thank you for your feedback and we hope to welcome you back again soon.Sincerely,Scott McKenney,General Manager

8/10 Bien

John

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear John,Thank you for rating your stay at Hilton Garden Inn Portland Airport. While we are pleased you enjoyed your time with us, we will work even harder to earn that 5th star from you. Thank you once again, and we hope you have a great day!Sincerely,Scott McKenney,General Manager

8/10 Bien

Bud

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Convenient to airport. Decor is getting a little tired.
Réponse de General Manager le 15 avr. 2024
Dear Bud,Thank you for taking a moment to share such a delightful review of Hilton Garden Inn Portland Airport. We are glad that our convenient location met your expectations. We hope to have the opportunity to welcome you back the next time you're in the Portland area!Sincerely,Scott McKenney,General Manager

6/10 Satisfaisant

margaret

Les points forts : Propreté et équipements
It seems like there should have been two people at the front desk. The phone kept ringing while he was trying to check us in.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 13 avr. 2024
Dear Margaret,Thank you for taking the time to let us know about your experience. We are glad you had an overall good stay. Your feedback regarding our front desk has been noted. It would be an honor to host your next visit when you plan to return to this area.Sincerely,Scott McKenney,General Manager

6/10 Satisfaisant

Katie

Voyage en couple
Les points faibles : Personnel et service
The stay was good but the park and fly was not worth it. When we landed after a long day of travel we had to call the hotel multiple times to get anyone to pick up the phone. Then had to call three times and request a ride, leaving us waiting at the airport for over 45 minutes. I don’t think we will pay for this service again.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 12 avr. 2024
Dear Katie,Thank you for making us a part of your travel plans. We are happy that your stay was good. However, it is disappointing to learn of the issues you experienced with our front desk and with the delay in the shuttle service. We know a first impression is essential, and what you described is not typical at our hotel. Please be assured this will be addressed appropriately. We appreciate you sharing your honest feedback as we continually work to improve our guest experience. Thank you and we hope to see you again soon.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Ernest

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the fact we can leave our vehicle there.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 4 avr. 2024
Dear Ernest,Thank you for the five-star review of Hilton Garden Inn Portland Airport. We are delighted to know that you had a great stay and we appreciate your comment regarding our park-and-fly options. We hope this great experience will bring you back to stay with us again soon.Sincerely,Scott McKenney,General Manager

8/10 Bien

Barry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly service desk and dining room personnel.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 28 mars 2024
Dear Barry,We appreciate you taking the time to leave your four-star review regarding your recent visit to Hilton Garden Inn Portland Airport. It is great to know you had a great stay and also liked our service. Thank you for your business and we hope to welcome you again soon.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Jennifer, Albert Lea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 29 mars 2024
Dear Jennifer,Thank you for the perfect rating! We are delighted you had a great time at Hilton Garden Inn Portland Airport and we look forward to making your next stay a great one once again.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Ian, Dexter

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My family enjoyed the pool and hot tub, our room was clean and comfortable. The staff was friendly and accommodating. Would definitely go again.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 26 mars 2024
Dear Ian,Thank you for the five-star review of Hilton Garden Inn Portland Airport. We are delighted to read about your fantastic stay and how much you and your family enjoyed your room and our breakfast and pool. The biggest compliment we can receive is when a guest says he wants to return! Rest assured; you will always have a home with us when you are in this area. Thank you once again, and we wish you safe travels.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Judith, Portland

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect airport hotel. Staff were very helpful and efficient. The room was comfortable and clean.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 25 mars 2024
Dear Judith,Thank you for the five-star review of Hilton Garden Inn Portland Airport. Nothing is more important than your satisfaction, so we are delighted to know that you had a great stay and how happy you were with your room, our staff, and also our location. We hope this great experience will bring you back to stay with us again soon.Sincerely,Scott McKenney,General Manager

10/10 Excellent

richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
If you're flying out of or into the Portland jet port, this is a grat place to stay the day before ot sfter your flight. Perect locatiom, easy to get to and has a on premise restaurant with great food. The staff is awesome.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 19 mars 2024
Dear Richard,Thank you for the glowing five stars! We appreciate you highlighting our location near the airport and recommending us to future guests. We are also delighted you had a great stay and that you liked our staff and food. It was a pleasure to welcome you to Hilton Garden Inn Portland Airport and we hope to see you again soon.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Kenneth

Séjour de 1 nuit en mars 2024
Réponse de General Manager le 7 avr. 2024
Dear Kenneth,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager

10/10 Excellent

James

Séjour de 1 nuit en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear James,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Rebecca

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really appreciate the location and especially the 2AM shuttle pick up from Mark who was professional and quick.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 9 mars 2024
Dear Rebecca,Thank you for taking a moment to share your review of Hilton Garden Inn Portland Airport. We are pleased to know that we have exceeded your expectations with our location and shuttle service. We are also delighted to hear that Mark did an excellent job, and it will be our pleasure to pass along the kind remarks. Thank you once again and we look forward to making your next visit a great one. Sincerely,Scott McKenney,General Manager

10/10 Excellent

Debra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My stay was only overnight for airport travel at 5:00 am.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 14 mars 2024
Dear Debra,We appreciate you taking the time to leave your five-star review regarding your recent visit to Hilton Garden Inn Portland Airport. We are glad you could rest well before your flight. Nothing pleases us more than knowing that our guests had a comfortable and relaxing stay. We hope to welcome you again soon.Sincerely,Scott McKenney,General Manager

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff member Clive was great, check in was easy and we were able to park our car for the length of our trip. Shuttle to the airport first thing in the morning a little before 4am. The room was great bed super comfortable only downside is the jets taking off and landing is a little loud but we expected that.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 8 mars 2024
Dear James,Thank you for taking a moment to share such a delightful review of Hilton Garden Inn Portland Airport. We are glad you found our check-in process quick and easy, and your room clean. Thank you for mentioning Clive; it will be our pleasure to pass along the kind remarks regarding his great service. We also appreciate your comment regarding our parking and shuttle service. Thank you once again, and we hope to have the opportunity to welcome you back the next time you're in the Portland area!Sincerely,Scott McKenney,General Manager

8/10 Bien

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 22 mars 2024
Dear Scott,We appreciate you taking the time to leave your four-star rating regarding your recent visit to Hilton Garden Inn Portland Airport. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Scott McKenney,General Manager

8/10 Bien

Jason

Voyage en couple
Les points forts : Propreté et personnel et service
We specifically searched for a hotel with a hot tub only to find out the one here had long since been disabled and was no longer functional. The staff said they had removed it from the Hilton website but that amenity was till on the Expedia site. The property is a bit run down and dated. I wasn’t a fan that the continental breakfast was $13.90 per person even though you’re paying $200 per night to stay there. Most places have a free breakfast.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 4 mars 2024
Dear Jason,Thank you for being our guest and for sharing your experience. While we are glad you had a good stay, we apologize regarding the hot tub. We will inform Expedia once again to remove this information to avoid any confusion and disappointment. Also, we agree our hotel needs some updating and I am happy to share that we are in the process of finalizing our future renovation plans. Until then we will continue to keep our accommodations clean and well-maintained for our guests. Thank you for your rating, and we hope you will visit Hilton Garden Inn Portland Airport again when you are back in this area.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff very friendly and attentive, room very clean and comfortable the only issue was that they offer hut-tub and it wasn’t available the pool was very small for all guest. The reason why I chose this hotel was because of the hut tub and I couldn’t use it.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 26 févr. 2024
Dear Elizabeth,Thank you for your five-star review! It is wonderful to hear about your recent experience at Hilton Garden Inn Portland Airport. We are delighted that we exceeded your expectations with our friendly staff and clean room. Our hot tub is currently not working and we have mentioned this on our website; We are sorry for your disappointment. Thank you once again, and we hope to welcome you back soon.Sincerely,Scott McKenney,General Manager

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de General Manager le 27 févr. 2024
Thank you for the five-star rating, John! It was a pleasure to have you as our guest and we hope to welcome you back to Hilton Garden Inn Portland Airport again soon.Sincerely,Scott McKenneyGeneral Manager

8/10 Bien

Paula

Séjour de 1 nuit en février 2024
Réponse de General Manager le 22 mars 2024
Dear Paula,Thank you for rating your stay at Hilton Garden Inn Portland Airport. While we are pleased you enjoyed your time with us, we will work even harder to earn that 5th star from you. Thank you once again, and we hope you have a great day!Sincerely,Scott McKenney,General Manager

2/10 Horrible

Mike

Les points faibles : Infrastructures et conditions de l’hébergement
Rude guests, way too loud
We stayed on the first floor several rooms from the pool. The kids were very loud until around 10:00 when the pool closed. Then they ran up and down the hall until after midnight. The rooms were in need of repair. The third floor was closed for upgrades so maybe the other floors will follow. The door seal on room 125 was completely worn out so you could hear every conversation going up and down the hall.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Mike,Thank you for evaluating your stay with us. It is disappointing to hear that you did not have a good stay and we apologize for the noise issues you encountered. Please know our front desk is always available to take care of any concerns and we wish you had let them know. Thank you and we hope you will visit us again.Sincerely,Scott McKenney,General Manager

4/10 Médiocre

Julie

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de General Manager le 18 févr. 2024
Dear Julie,Thank you for the rating. We apologize for not meeting your expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Scott McKenney,General Manager

6/10 Satisfaisant

Raymond

Voyage en famille
Les points forts : Propreté et personnel et service
Very old and run down
Séjour de 1 nuit en février 2024
Réponse de General Manager le 17 févr. 2024
Dear Raymond,Thank you for taking the time to review your stay with us. We apologize for not meeting some of your expectations and have noted your observations on our property. Your feedback is important to us and we will use it to determine future changes and improvements. Thank you once again, and we hope you will visit us again when you are back in the area.Sincerely,Scott McKenney,General Manager

8/10 Bien

Marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de General Manager le 16 févr. 2024
Dear Marc,Thank you for rating your stay at Hilton Garden Inn Portland Airport. While we are pleased you enjoyed your time with us, we will work even harder to earn that 5th star from you. Thank you once again, and we hope you have a great day!Sincerely,Scott McKenney,General Manager

10/10 Excellent

Ashley

Séjour de 1 nuit en février 2024
Réponse de General Manager le 22 mars 2024
Dear Ashley,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager

6/10 Satisfaisant

Lesley

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Quick Ride For Early Flight
I stayed here because I had a 5:46AM flight the following morning. The shuttle service to the airport is excellent and starts at 4AM.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 14 févr. 2024
Dear Lesley,Thank you for sharing your review. While we are pleased you had a good stay and that you found our shuttle service very convenient, we are disappointed that your stay was not excellent and if there is anything we can do to make it better, we would love to hear from you. We invite you to stay with us again when you visit the area.Sincerely,Scott McKenneyGeneral Manager

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de General Manager le 14 févr. 2024
Dear Elizabeth,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager

6/10 Satisfaisant

Michael

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
They advertise a hot tub but it’s always broken. Three years in a row!
Séjour de 1 nuit en février 2024
Réponse de General Manager le 11 févr. 2024
Dear Michael,Thank you for staying at our hotel and for letting us know about your experience. We always aspire to exceed our guests' expectations; therefore, we apologize for your disappointment regarding the hot tub. As we address the issues with the malfunctioning hot tub, we have included a notice on our website to keep you informed and prevent any confusion. We appreciate your understanding and hope you will return the next time your travels bring you this way.Sincerely,Scott McKenneyGeneral Manager

8/10 Bien

Beverly, naples

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very friendly and helpful
Séjour de 1 nuit en février 2024
Réponse de General Manager le 10 févr. 2024
Dear Beverly,We appreciate you taking the time to leave your review and four-star rating regarding your recent visit to Hilton Garden Inn Portland Airport. It is great to know you enjoyed your stay and liked our staff. We hope to welcome you again soon.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Tricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de General Manager le 7 févr. 2024
Dear Tricia,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Hilton Garden Inn Portland Airport.Sincerely,Scott McKenney,General Manager

8/10 Bien

Raquel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 7 févr. 2024
Dear Raquel,Thank you for taking a moment to rate your experience. All of us at Hilton Garden Inn Portland Airport are thrilled you had a good time at our hotel, and we invite you to stay with us again when you visit the area.Sincerely,Scott McKenney,General Manager

4/10 Médiocre

jonathan

Voyage d’affaires
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Furniture is stained and hair all over bathroom
Séjour de 1 nuit en février 2024
Réponse de General Manager le 5 févr. 2024
Dear Jonathan,Thank you for taking the time to share your experience at our hotel. We are sorry to learn about the cleanliness issues you encountered during your visit. Your feedback has been shared with our team and we assure you that we will use this as a reference for improvement. We hope you will visit us again.Sincerely,Scott McKenney,General Manager

10/10 Excellent

Breanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly desk personnel, clean, updated, great price
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 1 févr. 2024
"Dear Breanne,Thank you so much for the five-star review! We work hard to ensure our guests have a comfortable stay by providing clean accommodations and friendly service. It is a pleasure to read that we were successful in making that happen for you and at a great price. We hope to have the pleasure of welcoming you back to Hilton Garden Inn Portland Airport whenever your travels bring you to this city.Sincerely,Scott McKenney,General Manager

6/10 Satisfaisant

Karen

Bed was hard as a rock not comfortable at all. Tonite in bathroom would not flush very good
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 30 janv. 2024
Dear Karen,Thank you for sharing your feedback with us. Our goal is to ensure our guests have a relaxing and comfortable stay. So, we are disappointed to hear about your bed and bathroom flush; we truly apologize. Please know our front desk is always available to help make your stay as comfortable as possible. We do hope that you were able to enjoy other aspects of your visit and that you will come back for a better experience.Sincerely,Scott McKenney,General Manager