Avis sur Extended Stay America Suites Portland Hillsboro
Extended Stay America Suites Portland Hillsboro
19311 Nw Cornell Rd, Hillsboro, OR
Avis
7,0
Bien
7,2/10
Propreté
7,6/10
Personnel et service
6,6/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
10 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2018
Réponse de Hotel Management le 11 déc. 2018
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.
Sincerely,
Hotel Management
6/10 Satisfaisant
Darren
Voyage d’affaires
10 mai 2024
Darren
Séjour de 1 nuit en mai 2024
8/10 Bien
Ajai, El Dorado Hills
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ajai
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 11 mai 2024
Dear Ajai, We're delighted to hear that you enjoyed the convenient location of Extended Stay America, surrounded by a variety of shopping and dining options. Providing easy access to local amenities is important to us, and we're pleased that it enhanced your stay. Thank you for your positive feedback, and we hope to welcome you back soon for another enjoyable visit!Sincerely,Hotel Management
6/10 Satisfaisant
Elizabeth
1 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en avril 2024
10/10 Excellent
Andrew
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 30 avr. 2024
Dear Andrew, Thank you for choosing Extended Stay America and sharing your experience. We're delighted to read that you found the setup of our location convenient and appreciated the easy access to the stairwell for the back entrance. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was a pleasure to host you, and we look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management
4/10 Médiocre
Louise
29 avr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Louise
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 30 avr. 2024
Dear Louise, We appreciate your feedback and apologize for the challenges you encountered during your stay. Ensuring a clean and safe environment for our guests is paramount, and we regret falling short of this standard. Though we're glad you received your refund, we will share your comments with our team to ensure our future guests are not similarly impacted. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
2/10 Horrible
Anamika
Voyage en famille avec de jeunes enfants
26 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anamika
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 28 avr. 2024
Dear Anamika, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
6/10 Satisfaisant
Courtney
Voyage en famille
25 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Courtney
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 28 avr. 2024
Dear Courtney, We are delighted you found our staff accommodating during your stay. Providing exceptional service is our priority, and we are glad that our team members made a positive impression on you. Your feedback is invaluable as we strive to improve our guest experience continuously. We appreciate your kind words and hope to have the opportunity to welcome you back for another pleasant stay in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management
6/10 Satisfaisant
Melinda
21 avr. 2024
Les points forts : Personnel et service
Melinda
Séjour de 2 nuits en avril 2024
4/10 Médiocre
jamie
Voyage en couple
19 avr. 2024
Les points faibles : Propreté et équipements
jamie
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 19 avr. 2024
Dear Jamie, We're delighted you interacted positively with our front desk team member during check-in. Providing friendly and welcoming service is essential, and we appreciate your kind words. We look forward to serving you again in the future!Sincerely,Hotel Management
6/10 Satisfaisant
jamie
Voyage en couple
17 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
jamie
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 17 avr. 2024
Dear jamie, Thank you for sharing your experience, and we apologize for the issues you encountered during your stay. We regret that our dish service did not meet your expectations and that you experienced noise disturbances. We are addressing these concerns with our team to ensure improvements in our services and facilities. Your feedback is valuable, and we appreciate your understanding. We look forward to welcoming you back for another stay.Sincerely,Hotel Management
6/10 Satisfaisant
James
Voyage en famille
15 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 16 avr. 2024
Dear James, Thank you for bringing this to our attention. We apologize for the oversight with the patio cleanliness. Maintaining a clean and pleasant environment is important to us, and we will address this issue with our housekeeping team to ensure it is promptly cleaned and maintained regularly. Your feedback is valuable, and we appreciate your understanding. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
8/10 Bien
Diana
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diana
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 8 avr. 2024
Dear Diana, Thank you for your kind words and for choosing to stay with Extended Stay America. We're delighted to hear that you found our hotel to be a pleasant place to stay and that our pricing met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable experience. Sincerely,Hotel Management
2/10 Horrible
Jared
Voyage en groupe
25 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jared
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 26 mars 2024
Dear Jared, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. We hope to welcome you back in the future.Sincerely,Hotel Management
6/10 Satisfaisant
Vivian
22 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Vivian
Séjour de 1 nuit en mars 2024
8/10 Bien
Melissa
21 mars 2024
Melissa
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
Drew
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie, Voyage en couple
12 mars 2024
Les points forts : Propreté et personnel et service
Drew
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 12 mars 2024
Dear Drew, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit so we may have the opportunity to better your stay.Sincerely,Hotel Management
6/10 Satisfaisant
Bobbie
Voyage en couple
27 févr. 2024
Les points faibles : Équipements
Bobbie
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 29 févr. 2024
Dear Bobbie, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
10/10 Excellent
Laura
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 1 nuit en février 2024
2/10 Horrible
Mikaela
Voyage d’affaires
15 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mikaela
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 16 févr. 2024
Dear Mikaela, Thank you for your feedback and for being our guest. We are sorry for the inconvenience you experienced. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us, and we hope you will make the same choice the next time you visit.Sincerely,Hotel Management
8/10 Bien
MaryAnn
Voyage en famille
10 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MaryAnn
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 11 févr. 2024
Dear MaryAnn, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. Also, the events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host you and give you the flawless stay you deserve! Sincerely,Hotel Management
4/10 Médiocre
Renee
Voyage en famille
9 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Renee
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 10 févr. 2024
Dear Renee, We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we're committed to ensuring a comfortable stay for all guests. If you encounter specific issues, please don't hesitate to reach out so we can address them promptly. We appreciate your input and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
8/10 Bien
HOLLY, MONROE
Voyage en famille
30 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
HOLLY
6/10 Satisfaisant
Susan J.
Voyage en famille
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susan J.
Séjour de 3 nuits en janvier 2024
10/10 Excellent
ROY, Central Point
Voyage en famille, Voyage avec des animaux de compagnie
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ROY
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 30 janv. 2024
Dear ROY, Thank you for being our guest at Extended Stay America. It is nice to know you had a good stay and appreciated the hospitality provided by Grace. However, we apologize for the disappointment with the issues mentioned. Your remarks are vital; we will share them with our concerned team for improvement. We appreciate your feedback and hope we serve you again.Sincerely,Hotel Management
10/10 Excellent
Martin
20 janv. 2024
Martin
Séjour de 4 nuits en janvier 2024
10/10 Excellent
Manuel
Voyage d’affaires
18 janv. 2024
Manuel
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Guillermo
Voyage en couple
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Guillermo
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 11 janv. 2024
Dear Guillermo, Thank you for choosing to stay with us and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered with your reservation and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management
6/10 Satisfaisant
Manuel
31 déc. 2023
Les points forts : Personnel et service
Manuel
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 1 janv. 2024
Dear Manuel, Thank you for choosing us and sharing your feedback. We apologize for any inconvenience the AC unit may have caused. Our maintenance team is actively addressing the issue to ensure a more comfortable environment for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management
8/10 Bien
Jody
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jody
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 30 déc. 2023
Dear Jody, Thank you for staying with Extended Stay America and sharing your review. We are pleased to know that you enjoyed the convenient location with lots of shopping and restaurants nearby. We are also glad you loved the kitchen and the comfortable bed. However, we apologize for the inconvenience regarding the payment policy, the loud heater in your room, and the challenges with the key card. We will address these issues internally to ensure improvements. Regarding breakfast, we're sorry it didn't meet your expectations; we'll review our offerings to provide a more satisfying experience. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management
2/10 Horrible
Michael
21 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never Again!!!
Michael
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 22 déc. 2023
Dear Michael, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are committed to making sure this does not happen again. We also regret the internet service issues and maintenance issues during your stay. We appreciate you bringing this to our attention and also for your patience.Sincerely, Hotel Management
6/10 Satisfaisant
Rebecca, Palmetto
Voyage d’affaires
13 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rebecca
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 14 déc. 2023
Dear Rebecca, Thank you for taking the time to tell us about your stay. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry for falling short in some aspects, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
10/10 Excellent
Alena
13 déc. 2023
Alena
Séjour de 1 nuit en décembre 2023
2/10 Horrible
kristina
11 déc. 2023
kristina
Séjour de 1 nuit en décembre 2023
8/10 Bien
David
Voyage d’affaires
7 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good, clean place to stay.
David
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Hector
Voyage en famille, Voyage en couple
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hector
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 28 nov. 2023
Dear Hector, Thank you for sharing your feedback about your recent stay at Extended Stay America. We appreciate your positive feedback on the convenient location surrounded by shops and the tranquility of our property. It's great to hear that you found the area accessible and enjoyed a quiet stay. If you have any further comments or suggestions, feel free to share. We look forward to hosting you again for another pleasant experience. Safe travels!Sincerely,Hotel Management
6/10 Satisfaisant
Gerald
24 nov. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Gerald
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 28 nov. 2023
Dear Gerald, Thank you for sharing your feedback about your recent stay. We appreciate your observations, and we're glad to hear that you found the room clean. We understand the challenges with external factors like traffic planning and are sorry for any inconvenience. Your insights help us improve, and we hope you'll consider staying with us again, providing an opportunity to deliver a better experience. Safe travels!Sincerely,Hotel Management
4/10 Médiocre
CLAUDIA
Voyage en couple
16 nov. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
CLAUDIA
Réponse de Hotel Management le 16 nov. 2023
Dear CLAUDIA, We sincerely apologize for the inconvenience and disappointment you encountered during your recent stay with us. It's disheartening to learn about the issues you faced with the Wi-Fi and the property's cleanliness. Please rest assured that we are actively addressing these concerns with our team to prevent such occurrences in the future. We value your feedback and regret that your experience did not meet our usual standards. We appreciate your understanding and hope you will consider giving us another chance in the future.Sincerely,Hotel Management
8/10 Bien
Martin
12 nov. 2023
Martin
Séjour de 1 nuit en novembre 2023
8/10 Bien
Carlos
11 nov. 2023
Carlos
Séjour de 1 nuit en novembre 2023
6/10 Satisfaisant
Kimberly
6 nov. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 9 nov. 2023
Dear Kimberly, We apologize for any inconvenience you experienced during your stay. It is not appropriate to charge for a service dog, as they are protected under the ADA, and we're sorry for any misunderstanding. Additionally, we regret that there were noise disturbances in the hallway, which hindered your sleep. We will share your concerns with the appropriate individuals and follow up to determine where we went wrong and how we can enhance our service to our guests. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
4/10 Médiocre
Voyageur vérifié
4 nov. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Avoid this place- dirty, poorly maintained.
Voyageur vérifié
Séjour de 4 nuits en octobre 2023
Réponse de Hotel Management le 5 nov. 2023
Dear Guest, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Portland.Sincerely,Hotel Management
6/10 Satisfaisant
Jayashree
4 nov. 2023
Jayashree
Séjour de 1 nuit en octobre 2023
6/10 Satisfaisant
Susan
1 nov. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Susan
Séjour de 2 nuits en octobre 2023
8/10 Bien
Yvonne
1 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yvonne
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 2 nov. 2023
Dear Yvonne, Thank you for including Extended Stay America in your travel plans. We are delighted you enjoyed your stay and glad you loved our pet friendly environment. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management
6/10 Satisfaisant
Jordan
31 oct. 2023
Les points forts : Propreté et personnel et service
Jordan
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 1 nov. 2023
Dear Jordan, We apologize for the inconvenience caused by the false alarm that led to the evacuation of the hotel. We understand that this must have been disruptive, especially during the early morning hours. Apart from this, we are glad that the room was clean and that our staff provided excellent service. We are also pleased that our location worked well for you. We appreciate your understanding and patience during the situation, and we hope to welcome you back again for a more pleasant stay in the future.Sincerely,Hotel Management
8/10 Bien
Sally
26 oct. 2023
Les points forts : Personnel et service
Sally
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Marlane
26 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marlane
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 28 oct. 2023
Dear Marlane, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted to hear you had an enjoyable, comfortable stay, and our location, close to restaurants and shopping within walkable distance, was perfect for your visit, and it was convenient to have a kitchen in the room. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management
2/10 Horrible
Melissa
Voyage en groupe
23 oct. 2023
Les points faibles : Propreté et personnel et service
Zero stars HORRIBLE hotel
Melissa
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 23 oct. 2023
Dear Melissa, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
6/10 Satisfaisant
Lana
Voyage en famille
20 oct. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Lana
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 21 oct. 2023
Dear Lana, Thank you for staying with us. We are pleased you enjoyed your overall stay. However, we will share your comments regarding the dustbin with the appropriate individuals. We cannot improve our service to our guests without feedback, so we thank you for sharing. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future.Sincerely,Hotel Management