My wife and I stayed at this facility November 2-7. We were booked and paid through the 9th. We left two days early - our first time ever doing this in 50+ years of travel worldwide.
This campus is in two parts; the high rise main hotel building, which appeared to be excellent and who’s staff were really very good and professional. The other part is the two-story villas. Both parts seem to date from the 1970s/80s and, despite efforts, are showing their age. But two ‘thumbs up’ for the main building and service there.
The setting, beside the sea and between Alvor and Portimao is excellent. I understand there’s a golf course. That’s all good.
HOWEVER...our experience in the villas was a disaster. We arrived as booked and were advised our room/villa was not ready/available. After a wait of several hours we were sent to a nice newly refurbished villa. Only problem was the toilets stunk - sewer gases escaping into the rooms via bad in-floor plumbing and seals. It was bad.
Next day we were moved to another villa who’s toilets stunk even worse. Nothing could be done to fix this (old building, old plumbing, extremely poor maintenance...someone needs firing), so the next day we were moved again. Third building - same problem - horribly stinking toilets due to sewer gases escaping the plumbing.
We communicated this to the front desk, but nothing could be done. On the 7th we gave up and left, two days early.
We are amazed that this condition is allowed to exist.
