Plage privée, cabines gratuites, chaises longues, parasols
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Avis sur Holiday Inn Resort Vanuatu, an IHG Hotel

4 out of 5
Holiday Inn Resort Vanuatu, an IHG Hotel
Tassiriki Park, Port Vila, Efate

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 123 avis sur 256." "
Note des voyageurs de 8 (Bien), d’après 84 avis sur 256." "
Note des voyageurs de 6 (Satisfaisant), d’après 35 avis sur 256." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 256." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 256." "

8,6/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Carole

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hôtel vieillissant
En arrivant nous voulions allez à la piscine mais il y avait un classe dans la piscine de l hôtel.et les enfants remontent dans l hôtel pour attendre leur car. Une autre piscine plus petite mais avec le balai piscine et tuyau dedans sans que la piscine ait été nettoyée. C est resté jusqu’au lendemain. Rideau de douche beûrk. Beaucoup trop. D’attente pour être servi à déjeuner. L hôtel a mal vieilli, déjà un bon coup de peinture cela irait mieux. Mais point positif l accueil et les gens sont gentils.
Beaucoup de taches au sol
Séjour de 1 nuit en novembre 2023
Réponse de Holiday Inn Team le 13 déc. 2023
Dear Carole,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the pool situation and the cleanliness issues. We've taken immediate steps to address these concerns and ensure a better experience for our guests in the future.We appreciate your kind words about our welcoming staff and will work diligently to improve other aspects of your stay. Your insights are valuable, and we hope to have the opportunity to provide you with an improved experience on your next visit.Warm regards,Holiday Inn Team

10/10 Excellent

franck

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Personnel aimable et serviable
Séjour de 7 nuits en octobre 2023
Réponse de Siva le 23 oct. 2023
Thank you so much for your feedback.We look forward to welcoming you back some point in future.Kind regards

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Super séjour avec 2 enfants
Magnifique hall d'accueil. Personnel souriant et serviable. Chambres simples et un petit peu vétustes. Buffet à thème différent chaque soir. Animation avec chanteur chaque soir jusqu'à 22h00. Superbe espace piscine pour les enfants et les adultes. Activités sur place gratuites (kayak, tennis, basket, beach volley...). Repas gratuits pour les enfants. Service de garderie gratuit avec nounou. Distributeur de billets au sein de l'hôtel. Hôtel à recommander sans hésitation
Séjour de 5 nuits en janvier 2023
Réponse de Rashmi Tulsiani le 1 févr. 2023
Dear Anonymous, Thank you for taking the time to write and rating your stay! We hope that we can welcome you again one day soon. Kind RegardsRashmi Tulsiani General Manager

6/10 Satisfaisant

Patrice

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Séjour de 9 nuits en janvier 2020
Réponse de Matthew Senyard le 9 févr. 2020
Dear Patrice, Thank you for taking the time to share your rating of your most recent stay. I am very sorry to see that you did not love your stay and hope that you will share any additional feedback directly with us at the resort if you have time. Kind Regards, Matthew Senyard General Manager

10/10 Excellent

céline

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour en famille!
Excellent séjour avec nos 3 jeunes enfants! Excellent service, activités au top pour les enfants et organisation vers l'extérieur! Super!! Nous conseillons +++
Séjour de 9 nuits en janvier 2020
Réponse de Matthew Senyard le 22 janv. 2020
Dear céline, Thank you for the wonderful post stay review of your stay at Holiday Inn Resort Vanuatu. We're so happy to read that you and your family enjoyed your stay and the activities available. We hope to welcome you back soon. Kind Regards, Matthew Senyard General Manager

10/10 Excellent

michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un temps de transit réussi.
Notre séjour rapide (une nuit), en transit vers la Nouvelle-Calédonie s'est bien passé. La chambre (standard) était fonctionnelle, bien équipée, spacieuse, le personnel souriant et à l'écoute. L'animation du soir (melanesian night) proposée nous a permis de passer un bon moment.
Séjour de 1 nuit en janvier 2020
Réponse de Matthew Senyard le 17 janv. 2020
Dear Michel, Thank you for the wonderful 10/10 review! We're glad you enjoyed your brief stay while in transit and that you go to experience some of Vanuatu's culture at the Melanesian theme night too. We hope to welcome you back soon. Kind Regards, Matthew Senyard General Manager

10/10 Excellent

Cyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour en famille EXTRA
Personnel très accueillant, toujours prêt à rendre service, au petit soin avec les enfants (animation pendant que les parents déjeunent ou dînent, activités ludiques sur la plage...). Merci à eux de nous avoir fait découvrir leur culture, leur joie de vivre...
Séjour de 6 nuits en juin 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un week end shopping et gastronomique.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour idéal avec de jeunes enfants
Kids club sympathique, "free for kids" au restaurant
Réponse de General Manager le 12 janv. 2017
Thank you so much for your kind review and rating! We hope you and your kids had a wonderful time. Regards, Matthew Senyard Resort Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Anne-Laure, Noumea, Nouvelle caledonie

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Je reviendrai
J ai vraiment apprécié ce séjour. En vacances Aves ma fille l hôtel est vraiment adapté pour les familles: des aires de jeux, des piscines pour tous les âges, un kits club GRATUIT pour les clients de l hôtel. La chambre était bien et le PDJ le meilleur que j ai pris dans un hôtel vanuatais. Le service de restauration est très long, cela dit il en a été de même dans les autres restos dans lesquels j ai mangé . L hôtel est retiré de la ville (cela me convenait car c était un choix) toutefois des navettes gratuites sont disponibles pour y aller et les tours opératoire pour les visites de l'île viennent récupérer les clients à l hôtel.
Réponse de Thomas Tait le 24 févr. 2015
Cher Anne-Laure Nous sommes heureux de savoir que vous avez apprécié les facilites disponibles aux familles. Merci pour votre témoignage en espérant vous accueillir parmi nous a nouveau. Tankiu tumas Thomas Tait General Manager Holiday Inn Resort Vanuatu

10/10 Excellent

Elizabeth & Luc, Nouvelle-Calédonie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Holiday Inn Resort: à ne pas manquer !
Très bel hôtel, personnel très accueillant et professionnel, environnement soigné. Encore quelques travaux de rénovation, mais loin des lieux de vie et de loisirs. Piscines très agréables, catamarans, kayaks, matériel de golf, de tennis, basket, beach volley, ping pong à disposition. Depuis les chambres côté piscine, très belle vue sur le bras de mer et l'île privée de l'hôtel (en cours de rénovation et comportant notamment des bungalows sur l'eau qui seront sans doute très agréables). Salle de restaurant aux tonalités chaudes (bois verni, brasseurs d'air). Personnel très à l'écoute et toujours souriant. Seuls bémols: Internet payant et menus du restaurant variant peu d'un jour sur l'autre. Port Vila recèle de très nombreuses opportunités pour se restaurer; autant essayer ! Nous reviendrons à l'Holiday Inn Resort et le conseillerons à nos amis.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel Palms Resort Vanuatu
L'hôtel est parfait pour toutes celles et ceux en quête de dépaysement, de calme et de tranquilité. Le site est superbe et le personnel à l'écoute et au service des clients.

10/10 Excellent

Rebecca

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Excellent stay with incredible staff.
Séjour de 9 nuits en mai 2024
Réponse de Holiday Inn Team le 16 mai 2024
Dear Rebecca,Thank you for your excellent rating and taking the time to share your experience. We're thrilled to hear you had a great stay and our staff was able to meet your expectations. Thank you again for choosing to stay at Holiday Inn Resort and we look forward to the opportunity of hosting you again in the future.Best regards,Holiday Inn Team

10/10 Excellent

JUDE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Holiday Inn Team le 5 mai 2024
Dear Jude,Thank you for taking the time to share your rating with us on your recent stay at Holiday Inn Resort. We appreciate your positive rating and look forward to welcoming you back again in the future.Warm regards,Holiday Inn Team

8/10 Bien

Marjolaine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The pool and kayaks and catamarans were fantastic
Séjour de 3 nuits en avril 2024
Réponse de Holiday Inn Team le 27 avr. 2024
Dear Marjolaine,We're delighted to hear that you enjoyed our fantastic pool, kayaks, and catamarans! It's wonderful to know that you had a great time taking advantage of our water amenities during your stay. Thank you for sharing your positive experience, and we look forward to welcoming you back in the future.Warm regards,Holiday Inn Team

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice resort and beach/pool area. We loved the complimentary breakfast, wifi, sport and water activities. Very friendly local staff - Sailing and kayaking in the lagoon was fantastic!
Séjour de 6 nuits en mars 2024
Réponse de Holiday Inn Team le 8 avr. 2024
Dear Daniel,Thank you for taking the time to share your wonderful feedback with us. We're thrilled to hear that you enjoyed your stay with us especially the food and facilities. Thank you for your kind words about our staff and we look forward to having the opportunity of welcoming you back again in the future.Warm regards,Holiday Inn Team

8/10 Bien

Schalk

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed for 8 nights at the Holiday Inn in a resort facing room with a family of 4. The room was very nice and tidy. Good beds and linen. The pillows were a bit soft for our liking but not bad. The room was cleaned every day. The food in the restaurant was great. Good variety and it tasted very good. The Hawaiian pizza was our favourite! The staff was extremely friendly and helpful. We were really surprised at how nice all people in Vanuatu were. We travelled with a rental car and got to see a lot of the people and they are amazingly friendly. We will definitely go back to Vanuatu in the future.
Séjour de 8 nuits en mars 2024
Réponse de Holiday Inn Team le 8 avr. 2024
Dear Schalk,Thank you so much for sharing your positive feedback with us. We're thrilled to hear you had a great experience and our Staffs hospitality contributed to that. We appreciate your kind words about the food offerings and the rooms. Once again, thank you for choosing Holiday Inn Resort and we look forward to welcoming you back again in the future.Warm regards,Holiday Inn Team

8/10 Bien

??

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A little inconvenient to get from the hotel to the city center
Séjour de 3 nuits en mars 2024
Réponse de Holiday Inn Team le 26 mars 2024
Dear Guest,Thank you for your feedback. We understand that transportation to the city center may have been inconvenient for you. We hope you were still able to enjoy your stay overall and would love to welcome you back in the future.Warm regards,Holiday Inn Team

8/10 Bien

Mario

Voyage en groupe, Voyage en couple
Les points forts : Propreté et personnel et service
Mayank at the reception was very knowledgeable and courteous, the dining was a repeated meals for the 7 days if there was a different menu at least every 3 days would be welcome, I even enjoyed the music at the lobby bar great music
Séjour de 6 nuits en mars 2024
Réponse de Holiday Inn Team le 11 mars 2024
Dear Mario,Thank you for your feedback! We're pleased to hear that Mayank provided you with knowledgeable and courteous service at the reception. Your suggestion regarding the dining menu rotation is noted, and we appreciate your input. We're glad you enjoyed the music at the lobby bar. Your comments are valuable to us as we strive to enhance the overall guest experience. We hope to welcome you back soon and provide an even more enjoyable stay.Best regards,Holiday Inn Team

8/10 Bien

Wai Hoe

Voyage d’affaires
Les points forts : Personnel et service
F&B
I enjoyed staying at your property, as always. Been staying with your property. Only wish you would put back the Chocolate Brownie with Vanila Ice Cream. The Chocolate Fudge was hard and I did not enjoy it. do have more choices for desserts!
Séjour de 5 nuits en janvier 2024
Réponse de Holiday Inn Team le 28 janv. 2024
Dear Wai Hoe,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay with us. Your suggestions about our dessert offerings are duly noted. Once again, thank you for choosing Holiday Inn Resort and we look forward to hosting you again in the future.Kind regards,Holiday Inn Team

6/10 Satisfaisant

Bruce

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Fabulous staff at "tired" hotel
Twin-shared room with my beloved daughter as we dealt with the recent loss of a family member. Room was adequate, good space and configuration, in-room aircon and ceiling fan were a god-send. A few problems with door lock (fixed eventually). Hotel staff generally and restaurant staff in particular were fabulous, very caring and attentive. Alot of stairs so may not be ideal for those with mobility issues. Swimming pool was much appreciated too.
Séjour de 4 nuits en janvier 2024
Réponse de Holiday Inn Team le 27 janv. 2024
Dear Bruce,Thank you for sharing your feedback with us. We are deeply sorry for your recent loss and grateful that you chose to stay with us during such a challenging time. We're glad to hear that the room provided good space and comfort, and that our staff, especially in the restaurant, were able to offer caring and attentive service. Apologies for the inconvenience with the door lock, and we appreciate your understanding.Once again, thank you for choosing Holiday Inn Resort and we look forward to welcoming you back again in the future.Kind regards,Holiday Inn Team

10/10 Excellent

Andrijana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a lovely experience that created memories to hold on to. The hospitality and true care that staff had towards customers was heartwarming. Very beautiful resort and cleaned thorougly throughout. Thank you and hope to see you again soon
Séjour de 13 nuits en janvier 2024
Réponse de Maraia Robinson le 22 janv. 2024
Dear Andrijana,Thank you for sharing your positive experience with us. We're delighted to hear that you had a great experience during your stay with us and found our staff to be very hospitable. Thank you for choosing Holiday inn Resort and we look forward to welcoming you back again in the future.Kind regards,Holiday Inn Team

6/10 Satisfaisant

Ross

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The local staff were always warm and friendly although some more training is required for customer facing staff, front of house staff. Pools were clean and well maintained but lagoon swimming was out of bounds. The food and beverage offerings are expensive although the quality is good - particularly breakfast buffet. The property has a lot of stairs to access pools and the beach on the lagoon has been created and not greatly functional. The accommodation wings are very dated . Bathrooms dont have extractors and fog up . Ultimately this property is best suited to families with young children and it seems to be a focus for them. Not really an adult destination as facilities and accommodation aren't up to that level. Spent 4 nights and overall enjoyed Vanuatu however we will try a different ' resort' next time.
Séjour de 4 nuits en janvier 2024
Réponse de Holiday Inn Team le 18 janv. 2024
Dear Ross,Thank you for taking the time to share your feedback with us. We're glad you enjoyed the warmth of our local staff and the clean pools. We regret any inconvenience and are working to improve areas highlighted. We're glad to hear that you enjoyed your time in Vanuatu overall. We respect your decision to explore different resorts in the future and hope you find the perfect match for your preferences.Thank you again for your valuable feedback.Warm regards,Holiday Inn Team

10/10 Excellent

Santosh

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Five star service on a budget
Well, what can I say… I was blown away by the total experience that Holiday Inn Vanuatu offered… from the time we checked in, to the gala NYE dinner, to every little request through our 7 day stay. Front office Manager Mayank Kothari ensured our family felt all at home and always greeted us with a smile; no request was ever frowned upon and I know some of the requests made were pushing it. Randy was a great host and was seen everywhere in the resort gracing his infectious smile. Chefs Ram, Aaka and Clinton always made it a point to visit us during meals time permitting of course ensuring all our palates were satisfied. Couldn’t not mention Matilda from front office and Tom - who helped out during a late night emergency for their excellent hospitality. Live music most nights was excellent and set the mood for a wonderful evening. The Malenasian and Curry night with the local performers and fire show was outstanding. Although the rooms were a bit dated and breakfast and lunch options could run out especially with longer stays, I wouldn’t hold it against the joint given the amazing mix of local and expats putting up a great show. Gym can be missed, not worth a visit. Spa is great though. All in all, one of the best holidays we have had in a while, thanks to the wonderful staff at Holiday Inn Vanuatu. We will be back soon to relive the wonderful experience we had last week.
Séjour de 7 nuits en décembre 2023
Réponse de Holiday Inn Team le 10 janv. 2024
Dear Santosh,Thank you so much for your heartfelt feedback! We're thrilled to hear that your stay at Holiday Inn Vanuatu was such a fantastic experience for you and your family. It's wonderful to know that our team made your time with us memorable, will pass on your compliments to those mentioned and the rest of the team.We appreciate your constructive comments regarding areas for improvement, which we'll certainly take into consideration to enhance our services.Once again, thank you for choosing Holiday Inn Resort and we look forward to welcoming you back again in the near future.Kind regards,Holiday Inn Team

6/10 Satisfaisant

Zoe

Séjour de 12 nuits en décembre 2023
Réponse de Holiday Inn Team le 9 janv. 2024
Thank you for your rating.

10/10 Excellent

John

Séjour de 10 nuits en décembre 2023
Réponse de Holiday Inn Team le 28 janv. 2024
Thank you for your excellent rating.

10/10 Excellent

Kelvin John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a really good family friendly property. The staff are attentive to detail and very friendly.
Séjour de 4 nuits en janvier 2024
Réponse de Holiday Inn Team le 15 févr. 2024
Thank you for your kind words saff. We are glad to know that you enjoyed your stay at Holiday Inn Vanuatu. We hope to welcome you back soon for another delightful stay!Warm Regards

10/10 Excellent

Raghavendar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Holiday Inn Team le 2 janv. 2024
Thank you very much for your excellent rating, we look forward to the opportunity to host you again in the future.

10/10 Excellent

Joshua Anand

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Customer service has been the best holiday inn could ever provide. Special thanks to Mayank , Bradley , Jane and all staff at the breakfast restaurant. It has been extra pleasure staying at hiday inn vanuatu
Séjour de 3 nuits en décembre 2023
Réponse de Holiday Inn Team le 29 déc. 2023
Thank you for your kind words about our customer service; it's wonderful to hear that Mayank, Bradley, Jane, and our breakfast restaurant team made your experience exceptional. We're thrilled to have been a part of making your stay at Holiday Inn Vanuatu an enjoyable one. We hope to welcome you back soon for another delightful stay!Warm Regards,Holiday Inn Team

10/10 Excellent

Carmen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2023
Réponse de Holiday Inn Team le 13 déc. 2023
Thank you for your excellent rating!

8/10 Bien

Eden

Séjour de 3 nuits en décembre 2023
Réponse de Holiday Inn Team le 29 déc. 2023
Thank you for taking the time to share your rating with us. We look forward to welcoming you back soon!Kind regards,Holiday Inn team

2/10 Horrible

Neville

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not much. The dining staff were excellent manager ordinary
Séjour de 10 nuits en octobre 2023
Réponse de Siva le 11 nov. 2023
Dear NevilleThank you for choosing to stay with us and your constructive feedback.We will share your review with our team to help improve our services in future.Please do not hesitate to contact us should you plan to return in future.We hope to welcome you back to our shores some point in future.Kind regards

10/10 Excellent

R

Les points forts : Personnel et service
Séjour de 2 nuits en novembre 2023
Réponse de Holiday Inn Team le 11 nov. 2023
Thank you for taking the time to rate us on your recent stay at Holiday Inn Resort, and we look forward to welcoming you back again in the future!

8/10 Bien

Marty

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The resort is still re-establishing all the facilities after the pandemic shutdown but the staff are wondeful, its a nice central position and rooms are clean and comfortable.
Séjour de 11 nuits en octobre 2023
Réponse de Siva le 18 oct. 2023
Dear MartyThank you so much for your feedback.We look forward to welcoming you back some point in future

6/10 Satisfaisant

Jaime

Les points forts : Propreté et personnel et service
Séjour de 7 nuits en octobre 2023
Réponse de Maraia Robinson le 4 nov. 2023
Thank you for your rating and choosing to stay at Holiday Inn Resort.

10/10 Excellent

Samuel, Mount Waverley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you're looking for a place to go, this is the place in Port Villa. The staff here will make your journey an memorable one. Highly recommended.
Séjour de 8 nuits en août 2023
Réponse de Maraia Robinson le 4 nov. 2023
Dear Samuel,Thank you very much for your wonderful feedback and recommendation. We appreciate your kind words about our staff and will pass on your compliments to the team. Looking forward to welcoming you back again in the near future!Warm Regards

6/10 Satisfaisant

Kevin

Voyage en famille
Les points forts : Personnel et service
The hotel needs a bit of maintenance and a coat of paint but it looks like nothing is being done to address this. Staff are very helpful and very friendly. There's free spotting equipment including kayaks and a sail boat. There is easy access to town but not much to see or do there. Restaurants in town are totally overpriced bordering on ridiculous .
Séjour de 9 nuits en août 2023
Réponse de Rashmi Tulsiani le 20 sept. 2023
Dear KevinThank you for taking the time to provide us with your feedback. We appreciate your feedback both positive and constructive that you have provided us with. It is through feedback such as your that allows us to focus on our services we need to improve on.I hope you will give us an opportunity to welcome you back to Holiday Inn Resort in the near future. Regards

6/10 Satisfaisant

Richard

Les points forts : Personnel et service
Les points faibles : Propreté
Discomfort
Room dampness and poor temperature control and a steady flow of cockroaches made us uncomfortable.knowing what the island has been through led us not to complain but we could not say we were comfortable!
Séjour de 7 nuits en août 2023
Réponse de Rashmi Tulsiani le 14 août 2023
Dear Richard Thank you for your feedback on your recent stay. My apologies that you did not have a comfortable stay with us and we did not meet your expecations.It would have been beneficial for myself and the team if we had known of the issues that you faced during your stay so we could have ensured they were attended to and resolved to your satisfaction. It is through feedback such as yours that allows us to continue to focus on improving our services and we thank you for the same. Regards

6/10 Satisfaisant

Loriza

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
My recent stay at the Holiday Inn was a blend of positive experiences and areas that could benefit from improvement. The staff's friendliness and professionalism stood out, creating a welcoming atmosphere. The outdoor facilities, including the pool and tennis court, kayaks, contributed to a resort-like ambiance. The breakfast selection, especially the omelette station and fresh coconut, added a delightful culinary touch. The staff were amazing! However, there were aspects that needed attention. Housekeeping lacked consistency, with varying supplies of towels and face washers. Breakfast items' freshness fluctuated based on the time of arrival, suggesting a need for better replenishment strategies. Basic dinner options like garlic bread and pizza were disappointing, leading me to explore dining outside. Long-term considerations included an outdated entrance that could benefit from a fresh coat of paint for a more inviting welcome. Bathroom ventilation was totally inadequate, leading to foggy mirrors after showers. The shower curtains did little to prevent water leaking. The outdated room decor and undersized pillow covers detracted from the overall experience, though the rooms were clean. We had to request additional covers so the pillow wasn’t on display. In conclusion, the Holiday Inn offers a mix of positive aspects and areas for improvement. By addressing these issues, it has the potential to enhance the guest experience and elevate its overall quality.
Séjour de 7 nuits en juillet 2023
Réponse de Rashmi Tulsiani le 14 août 2023
Dear Loriza, Thank you for taking the time to provide us with your feedback. We appreciate teh detailed feedback both positive and constructive that you have provided us with. It is through feedback such as your that allows us to focus on th eservices we need to improve on.I hope you will give us an opportunity to welcome you back to Holiday Inn Resort in the near future. Regards

10/10 Excellent

Marcel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort on the lagoon. Great staff that all make you feel apart of the family. Good food options, big swimming pool and great service all around.
Séjour de 11 nuits en juillet 2023
Réponse de Rashmi Tulsiani le 14 août 2023
Dear Marcel, Thank you for taking the time to write and rate your stay! We hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

10/10 Excellent

Alice

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful welcome! Everyone is so warm and friendly. Good facilities and great food. We all had a great stay.
Séjour de 7 nuits en juillet 2023
Réponse de Rashmi Tulsiani le 14 août 2023
Dear Alice, Thank you for taking the time to write and rate your stay! We hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

10/10 Excellent

Emma

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely quiet family holiday, all staff were really friendly and helpful. Would certainly visit again
Séjour de 9 nuits en juillet 2023
Réponse de Rashmi Tulsiani le 14 août 2023
Dear Emma, Thank you for taking the time to write and rate your stay! We hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

8/10 Bien

Graham

Séjour de 7 nuits en juillet 2023
Réponse de Rashmi Tulsiani le 14 août 2023
Dear Graham, Thank you for taking the time to rate your stay! We hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

8/10 Bien

Alice Louise

Voyage en famille
Les points forts : Propreté et personnel et service
This was our 4th stay at this hotel, the staff and service is exceptional. This was our first time back in about 5 years and I was a bit disappointed to see the hotel looking pretty tired, the rooms are functional but pretty well worn. It’s been a rough few years for Vanuatu though, so it’s all pretty understandable.
Séjour de 7 nuits en juillet 2023
Réponse de Rashmi Tulsiani le 14 août 2023
Dear deryck, Thank you for taking the time to write and rate your stay! We thank you for your feedback and hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

10/10 Excellent

Simon

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location of hotel and comfortable beds. However the highlights were the fantastic pool area, excellent food and extremely friendly and helpful staff. We had a fantastic time for 1 week here (2 adults and 2 kids ages 6 and 3). Would happily stay here again.
Séjour de 7 nuits en juillet 2023
Réponse de Rashmi Tulsiani le 14 août 2023
Dear Simon, Thank you for taking the time to write and rate your stay! We hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

10/10 Excellent

deryck

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
lovely old place with fab service ideal for families and young people Not so good for oldies like me due to all the stairs but I enjoyed a good holiday there
Séjour de 7 nuits en juillet 2023
Réponse de Rashmi Tulsiani le 14 août 2023
Dear deryck, Thank you for taking the time to write and rate your stay! We hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

10/10 Excellent

Colin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Holiday Inn is an older resort, by some standards, but it is clean, comfortable, quiet and it”s food is fresh and delicious. One of the best parts of the resort is that it HAS THE MOST AMAZING STAFF. They are soooo friendly and helpful. My family of 5 (with 3 young adult children) couldn’t have been looked after better.
Séjour de 9 nuits en juin 2023
Réponse de Rashmi Tulsiani le 27 juil. 2023
Dear Colin Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn VANUATU. I hope you will give us an opportunity to welcome you back to Holiday Inn Resort in he near future. RegardsRashmi Tulsiani General Manager

10/10 Excellent

Penelope

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our family of 4 (two older teens and two adults) loved our stay at the Holiday Inn. Yes, IHG needs to spend some money to bring some of the infrastructure up to scratch but it's perfect understandable given the impact of COVID and the cyclones. Most importantly the staff and management at this hotel are amazing! The amenities are great (just a little tired) with a choice of 2 pools and fun activities, the restaurant and the bar as well as well maintained gardens. The food was very good - great quality and range of things on offer in a lovely setting. The staff are beautiful; friendly, funny, kind. We were extremely impressed with management too - nothing was too much trouble. They do a lot to change things up and keep it interesting for guests with special nights and entertainment. The kids were impressed with the WIFI.
Séjour de 3 nuits en juillet 2023
Réponse de Rashmi Tulsiani le 27 juil. 2023
Dear PenelopeThank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn VANUATU. I hope you will give us an opportunity to welcome you back to Holiday Inn Resort in he near future. SincerelyRashmi Tulsiani General Manager

8/10 Bien

Bill

Séjour de 4 nuits en juin 2023
Réponse de Rashmi Tulsiani le 27 juil. 2023
Dear Bill Thank you for taking the time to write and rating your stay! We hope that we can welcome you again one day soon. Kind RegardsRashmi Tulsiani General Manager