2/10
We drove 1100 miles to a vacation home we loved last year. This year, roaches, ants, indifference. We originally booked six months prior, the host promised to honor our prior rate, but couldnāt figure out VRBO system so we were told to pay full price and sheād refund the difference. That refund later became an excuse to dodge all accountability. Weeks before arrival, the home listed at lower rates and had additional discounts, none offered to us. Then came the pests, roaches in the kitchen, bedrooms, floating in the pool. Every morning started with cleaning the kitchen before our child woke up. When we saw a huge roach in the pool, we couldnāt even use it.We reported it calmly. The host's reply āThatās so weird.ā No urgency, no apology, and no action, even after we disclosed a serious lung condition and asked about pest control safety. To be clear, the house, pool, the backyard are wonderful. Itās obvious someone poured love into making this home feel like a little heaven. We wish we could have dealt directly with the owners who created that magic. Previous reviews praised the property manager as excellent. We felt the same last year when everything went smoothly. But this year, when we needed real help, we got nothing but a minimal response and no phone call. VRBO's response; ānot an infestation,ā but, returned service fee and offered a credit that wouldn't cover two nights, if rebooked ourselves, paid all fees again. and, āWeāve resolved it with the host.ā But not us!
Jim Z.
SĆ©jour de 9Ā nuits en juinĀ 2025