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Avis sur Laguna Hotel

4 out of 5
Laguna Hotel
Section 136 Allotment 8, Waigani Drive, Port Moresby

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 8 avis sur 42." "
Note des voyageurs de 8 (Bien), d’après 20 avis sur 42." "
Note des voyageurs de 6 (Satisfaisant), d’après 9 avis sur 42." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 42." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 42." "

7,8/10

Propreté

7,6/10

Personnel et service

7,8/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Grant

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2021

4/10 Médiocre

James

Séjour de 3 nuits en septembre 2021

6/10 Satisfaisant

Edward, Port Moresby

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Went to check in prepared with confirmation number and booking email but front office staff were clueless, said there was no booking, had no idea about Wotif. Took 20 minutes for them to find a senior manager and be directed to get a room prepared. Once in the room, the facilities were fine and the room was quite reasonable but front office staff need a lot of training, especially given the competitive market for accommodation in Moresby these days.
Séjour de 1 nuit en décembre 2020

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff were brilliant
Séjour de 2 nuits en juin 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2020

8/10 Bien

Teejay, KUT

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, room kept well and overall the stay was good. Kids enjoyed the pool
Séjour de 1 nuit en mars 2020

10/10 Excellent

Goini Lydia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was amazing, especially the food, the kitchen
Séjour de 1 nuit en octobre 2019

8/10 Bien

Arlene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
People are helpful and nice. Facilities are good. Hood food
Séjour de 2 nuits en octobre 2019

8/10 Bien

Yuchen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
方便
還不錯
Séjour de 4 nuits en août 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I hadn't stayed here before but decided to give it a try. It's generally a nice facility but has more potential. The balcony seeemd a bit pointless with no furniture and a view only out onto a schoolyard. The gym is part of the country club that shares the compound and looked to be a good one. I was happy to see a ramp to reach the lobby, but rooms on the upper floor require hauling luggage up and down stairs. The staff were very friendly and generally helpful, The biggest annoyance was the need to order breakfast from a (limited) menu during the week, which slowed things down a good bit. That said, the Mee Goreng was really good and filling. The restaurant feels like an afterthought -- other than the tables and chairs, there's not really anything that sets it apart from the rest of the lobby. The free shuttle to Vision City was handy and punctual.
Séjour de 5 nuits en février 2019

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Little known Gem in Port Moresby.
The Laguna Hotel is a good value hotel conveniently located to the Commercial district of Gordons and Vision City shopping centre. Airport transfers are offered in a near new and well maintained van. The restaurant is OK, the rooms are very clean and comfortable, and the Gym (part of the associated "Country Club") is the best I have seen in any hotel. Security is excellent, and the staff are very friendly and capable. WiFi is free, but in some rooms the signal is poor. Luckily, the public areas, especially around the main pool, usually has a good signal. I have stayed here a few times now, and have always the same good quality experience.
Séjour de 2 nuits en février 2019

8/10 Bien

Daran

Les points forts : Propreté, personnel et service, confort de la chambre
Reasonable place, excellent staff
Airport transfers worked really well but check in a bit clunky as couldn’t find my reservation. Staff were excellent though - they moved me to another room when I complained about the WiFi. Concierge service also went the extra mile. Food in restaurant was excellent, plenty of choice and good quality. Rooms were huge and bed comfortable- slept 10 hours straight through
Séjour de 1 nuit en décembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2018

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Too far from City meaning lots of Taxis which puts the cost of staying at the hotel at a higher rate than it's worth. They could arrange a free drop-off and pick-up point in the city at regular stated times, say every 2 or 3 hours. It doesn't need to be every hour.
Séjour de 3 nuits en novembre 2018

6/10 Satisfaisant

George

Les points forts : Propreté, personnel et service, confort de la chambre
It was a nice room and nice place to stay in. The food was good but the WiFi did not work in my room and the pool does not look clean to swim in. Almost green and a film sitting on the surface of the water.
Séjour de 2 nuits en octobre 2018

8/10 Bien

Eduardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Buena opción en Puerto Moresby
Muy buena atención y amabilidad de su personal.
Séjour de 2 nuits en août 2018
Réponse de Leo le 27 août 2018
Thank you so much! We are please to know that you had an unforgettable experience at Laguna Hotel. As promised, your satisfaction is our first priority.We look forward to seeing you again. God Bless.

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel
Good hotel, close to airport with great pool, comfortable room, nice cafe and helpful staff.
Réponse de Leo le 16 avr. 2018
Thank you so much! We are please to know that you had an unforgettable experience at Laguna Hotel. As promised, your satisfaction is our first priority.We look forward to seeing you again. God Bless.

2/10 Horrible

EdwardLucy, New Zealand

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disappointing Stay
The issues started the moment we arrived. They had the wrong room type and they tried to put us in a room which was different from the one we had paid for. When we arrived to our room they had put in a spare bed that we did not request. This spare mattress smelt like a mixture of damp and mould, it then stunk up the whole room and we had to get the lady to remove it. There were no toiletries apart from a bottle of shampoo. We booked the room for 2 people, yet there was only one packet of coffee and 4 sugars and no milk. The glasses in the bathroom were dusty and had rings on the plate it was placed on. You could tell it had not been cleaned for a while. We wanted to go out for a swim and the pool was not clean, there were no ashtrays around or a nice relaxing place to just sit and have a smoke, apart from standing around the rubbish bins. The food could have been better also. For such an expensive price you would think that the food would be great, yet it was a huge let down. Some were uncooked, overcooked and just no flavor. The place looked amazing, but that was just it. Sounded nice, looked nice, BUT WAS FAR FROM NICE.
Séjour de 1 nuit en avril 2018
Réponse de Leo le 21 avr. 2018
Dear Lucy & Edward, Good Day. We would like to express our heartfelt apologies about the experience you have had at Laguna Hotel. We have taken down notes of them and appropriate action were applied. We will make sure it will not happen again. We thank you as well for writing us this constructive feedback so for us to improve more. Again, we are very sorry. Thank you very much.

2/10 Horrible

Yuchen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
巴布亞航空延誤兩天飛行，導致已付款訂好的飯店無入住，希望可以改期入住
您好， 我們於2018年4月7日 週六由高雄飛香港轉巴布亞紐幾內亞航班 應於4月8日到達 Port Moresby 入住Laguna Hotel 。 但4月7日飛機固障延誤飛行，今天4月8日仍然無法飛行，以至於延誤入住飯店時間。 因飛機故障不能順利成行，實非我們所願，希望原本預定的3晚房間能夠幫我們改期到5月份再入住。 期盼您能為我們跟 Laguna Hotel 協調爭取。 謝謝您，感激不盡！ Kind regards HUANG YUCHEN
Réponse de Leo le 1 août 2018
Dear Huang Yuchen, Thanks for staying with us.

8/10 Bien

clint , sunshine coast, australia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Central location and great service
Great service, a large comfortable room all the staff are very pleasant and helpful and the restaurant food is world class. A great place to stay.
Séjour de 2 nuits en janvier 2018
Réponse de Leo le 6 févr. 2018
Thank you so much! We are please to know that you had an unforgettable experience at Laguna Hotel. As promised, your satisfaction is our first priority.We look forward to seeing you again. God Bless.

6/10 Satisfaisant

Voyageur vérifié

So so .ok
Séjour de 2 nuits en octobre 2017

8/10 Bien

N.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
excelent hotel and localitation
great hotel to be in PNG - Port Moresby -. They've to improve the service, we needed to change the room 2 o 3 times for difference issues (air conditioned, hot water, etc..)
Séjour de 3 nuits en août 2017

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement
t
Very pleasant hotel with all facilities but has faults - staff badly need training, chefs need to know how to serve hot dishes hot - did not have a hot breakfast once, the food warmers were never turned on - room staff continued to forget either towels or soap or coffee and tea replacements
Séjour de 10 nuits en juillet 2017

8/10 Bien

chin wei

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good to stay and place are nice too
very comfortable to stay .. and near shopping mall
Séjour de 1 nuit en juillet 2017

10/10 Excellent

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Satisfactory for my stay
Séjour de 3 nuits en juin 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en mai 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2017

8/10 Bien

Corina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfort in lush, practical and safe setting
Always relaxed to arrive and be taken care of, from the concierge to housekeeping and room service. The prawn cocktail excelled, the pool was wonderful and the room comfortable, especially the king size bed, with its mattress and pillows. Good free Wifi and TV. Free shuttle to/from airport and Vision City Mall nearby. Reception arranged other transportation to other sites. This time stayed 8 nights and looking forward to the next stay soon.

6/10 Satisfaisant

John, Newcastle

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No many people present.
Average hotel experience. Food presentation and content poor.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre

6/10 Satisfaisant

Dominic

OK Laguna
OK

10/10 Excellent

Tomi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

shawtii, K.O

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Close to big shopping centre
Was charged K200 for small vomit on the bed. But overall a good place

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Style over substance
The hotel is beautifully appointed and the staff are very friendly, but it very quickly looks to be a false front. I would much prefer a functioning internet and hot water service. These things are promised, but not delivered. Sure I can live without those things, but why would I want to pay as much as I did a night for the lack of infrastructure? The worst thing is the security guards who stamp their feet, stand to attention and salute as you drive through the gates. It's a retro-colonial throwback that is just embarrassing. I can't think of one reason I would come back.

8/10 Bien

DK, PNG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Calm Place
A bit out of the center of the city, but a very calm location.

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Overnighter but avoid the Thai Beef Salad
This was a quick overnight stay while in transit. The motel staff were very friendly & helpful! We were told the food would be good & some of it was wonderful & other dishes were very ordinary. Rooms for clean & comfortable & quiet. We asked to hire the bus for a 1 hr driving tour of Port Moresby before heading to the airport & this was arranged at a reasonable rate and the driver was excellent showing us lots of sights before delivering us to the airport on time. I had booked 2 double & 2 twin rooms but on checking in only 1 twin was available to the other room was a double & they provided a very comfortable rollaway to fix the problem. So very happy with this hotel.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
convenient and clean
never fixed the balcony lock which was supposed to be mandatory for safety meal orders were not followed on four separate occasions room comfortable and kept clean pleasant and helpful staff

6/10 Satisfaisant

Ruth, Sydney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable property close to a beautiful beach
Easy and quick check in. Even faster check out. Friendly staff. Comfortable 2 bedroom apartment. Perfect stop over. Loved the closeness to a beautiful beach

10/10 Excellent

Hana, Canberra

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Great hotel at a convenient location
Enjoyed our stay at the hotel.Staff were very friendly, always helpful & efficient. Wifi was good for checking emails but very slow in downloading files. The hotel meals were overpriced for small portions. Overrall room was clean but pillow cases & linen stained.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Close to the major attractions
It has good security over all and quite impressed setting of tropical. Rooms are very clean ans comfortable. Hotel staffs are very friendly. I like to staying in future.