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Avis sur Mantra The Observatory

3.5 out of 5
Mantra The Observatory
Town Beach, 40 William Street, Port Macquarie, NSW

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 490 avis sur 905." "
Note des voyageurs de 8 (Bien), d’après 295 avis sur 905." "
Note des voyageurs de 6 (Satisfaisant), d’après 78 avis sur 905." "
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 905." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 905." "

8,8/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

delphine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tres bien a refaire
tres bien avec une vue superbe
Séjour de 1 nuit en décembre 2018
Réponse de Tracey le 8 déc. 2018
Thank you for your lovely review. We are pleased to hear that you enjoyed your stay. We do hope that you will choose to stay with us again soon.

10/10 Excellent

Janelle

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
A wonderful place to stay
Séjour de 1 nuit en mai 2024
Réponse de The Observatory le 20 mai 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Gregory

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Well located hotels close to the beach with comfortable clean rooms.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Pok Yu

Séjour de 1 nuit en mars 2024
Réponse de The Observatory le 28 avr. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Michelle

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nice apartment & pool areas. Enjoyed our stay.
Réponse de The Observatory le 5 avr. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 Horrible

Khaled

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Floor was damp Bed was damp Towels dirty Split rooms feel like someone is breaking in on entry Amenities dirty Overall bad experience
Séjour de 1 nuit en mars 2024
Réponse de The Observatory le 12 mars 2024
Thank you for taking the time to tell us about your experience at the Mantra The Observatory Port Macquarie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Satisfaisant

Todd

Over rated over priced disappointment
Good location but that is it. Room was not as Hotels.com advertised - images showed kitchenette which was not the case. Room was not as Mantra advertised - certainly not luxury with archaic technology - not the digital services - unable to use smart TV in fact a DVD unit. It is in need of a paint, new carpets blinds and basic provisions. Service terrible - calle reception about the room and told to email manager who would be back Monday (48 hours)
Séjour de 2 nuits en février 2024
Réponse de The Observatory le 12 mars 2024
Thank you for taking the time to tell us about your experience at the Mantra The Observatory Port Macquarie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Greg

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de The Observatory le 12 mars 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Bien

Simon

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Easy to find and park, nice rooms and balcony
Séjour de 2 nuits en février 2024
Réponse de The Observatory le 12 mars 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Max

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location overlooking the beach, easy underground parking, great pool / sauna, easy walk to beach and local amenities.
Séjour de 2 nuits en février 2024
Réponse de The Observatory le 12 mars 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Bien

Jai

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Convenient
Séjour de 2 nuits en janvier 2024
Réponse de The Observatory le 12 mars 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Bien

pam and brian

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Staff at Check-in were friendly. Disappointed that we didn't get the room that we asked for. Dont assume that when you pay for a waterview room that you will get one. Once again we got a 1st floor park view with a glimpse of the ocean. Even after requesting a top floor unobscured view a month prior and ringing to check 3 days before. Room wasn't as clean as it could have been. Orange juice spilled in the fridge, coffee table not cleaned marks and dust around bathroom skirting boards. Handwash with hair conditioner in shower instead of shampoo no shower cap. Aircon leaked onto the carpet.
Séjour de 2 nuits en janvier 2024
Réponse de The Observatory le 12 mars 2024
Thank you for taking the time to tell us about your experience at the Mantra The Observatory Port Macquarie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Bien

Susete

Les points forts : Propreté
Only negative is is there’s no air con in bedroom it’s very hot. Spacious rooms, plenty of space. Love, love the indoor pool great when it’s bad weather. Staff very friendly and helpful, Will definitely come back again.
Séjour de 2 nuits en janvier 2024
Réponse de The Observatory le 12 mars 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Terry, Buckeye

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
A great hotel almost on the waterfront. You can see the ocean from your patio. The patio makes up for the smaller room size. Easy walking to the Jetty, beach and lots of restaurants. The room is a bit smaller but found for a night or two. Safe, secure, parking, great hotel staff.
Séjour de 1 nuit en janvier 2024
Réponse de The Observatory le 22 janv. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Médiocre

Gary

Voyage en couple
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
So this property looks fantastic but there are some downsides. Let's start with the positives. It is right across the road from the beach and on the outskirts of the CBD so it is convenient to walk everywhere and the facilities such as the pool are fantastic. It looks modern and refreshed from the outside and the lobby. But that is where it stops. The courtyard view room is more like a view on some empty blocks, run down buildings and graffiti. The rooms are a good size but very dated with paint chips on the walls, doors that are scratched and damaged and the carpet just looks old. But it gets worse, there is an air conditioner but it is in the loungeroom only and wasn't working very well so would not cook the room and there was no hope of getting any cool air to the bedroom due to it's positioning, whilst the bedroom did have a fan it was fighting an loosing battle against the air-conditioning unit that was blowing it's hot air against the glass door to the bedroom, meaning a cool nights sleep is not possible in this room. To top it all off the smell in the hallway outside the lifts where the rubbish shoot was smelt like the demons of hell had escaped and were coming to get you. A nice location but an old and tired hotel that is not worth the premium price
Séjour de 1 nuit en janvier 2024
Réponse de The Observatory le 22 janv. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté et équipements
Séjour de 1 nuit en janvier 2024
Réponse de The Observatory le 9 janv. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Kristen

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de The Observatory le 9 janv. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
A home from home, everything you could want in an apartment. Would definitely stay here again
Séjour de 2 nuits en janvier 2024
Réponse de The Observatory le 9 janv. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Médiocre

Sasha, Double Bay

Séjour de 7 nuits en décembre 2023
Réponse de The Observatory le 22 janv. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

James, Ainslie ACT

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Comfortable and well looked after.
Séjour de 1 nuit en décembre 2023
Réponse de The Observatory le 26 déc. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Jeffrey

Short break
Comfortable and well equipped 1br unit, close to beach.
Séjour de 2 nuits en décembre 2023
Réponse de The Observatory le 26 déc. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Paul

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de The Observatory le 26 déc. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

John, Kangaroo Point

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de The Observatory le 26 déc. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Bruno

Séjour de 1 nuit en décembre 2023
Réponse de The Observatory le 8 janv. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 Horrible

Matthew

Voyage en famille
Les points faibles : Propreté et confort de la chambre
Extremely disappointed
The property is in a good location. The apartment was extremely dirty. Your feet stick to the carpet. The lounge was extremely dirty. The booking said it comes with airconditioning, however, it was only in the kitchen. Bedrooms were extremely hot
Séjour de 1 nuit en décembre 2023
Réponse de The Observatory le 9 déc. 2023
Thank you for taking the time to share your feedback. It is with this in mind that we hope to welcome you back to our hotel very soon!

8/10 Bien

Priscilla

Séjour de 1 nuit en novembre 2023
Réponse de The Observatory le 8 janv. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Ian

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Magnificent views,luxury accommodation great service
Séjour de 1 nuit en novembre 2023
Réponse de The Observatory le 9 déc. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Bien

Don

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Well appointed, nicely decorated apartment however, the streetlights were bright in our room at night with only Roman blinds.
Séjour de 1 nuit en novembre 2023
Réponse de The Observatory le 9 déc. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Bien

Janet

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Lovely position with beautiful view. Room was very basic for the price. No microwave which would be handy as there are no food options.
Séjour de 1 nuit en novembre 2023
Réponse de The Observatory le 12 nov. 2023
Thankyou for taking the time to share your feedback - we hope to welcome you back to our hotel very soon!

10/10 Excellent

Dan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good location. Friendly and helpful staff.
Séjour de 1 nuit en novembre 2023
Réponse de The Observatory le 12 nov. 2023
Thankyou for taking the time to share your feedback - we hope to welcome you back to our hotel very soon!

8/10 Bien

Joanna

Les points forts : Propreté
We just didn’t like that we got put in an adjoining room with a young couple with a baby , you can hear everything
Séjour de 1 nuit en octobre 2023
Réponse de The Observatory le 31 oct. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Geoff

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location and friendly and helpful staff.
Séjour de 2 nuits en octobre 2023
Réponse de The Observatory le 25 oct. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Médiocre

Christopher

Les points faibles : Propreté
Séjour de 2 nuits en octobre 2023
Réponse de The Observatory le 25 oct. 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

4/10 Médiocre

Neil

Les points forts : Propreté
Not recommended
Felt like a prison. Ocean view room had glass bars across the balcony, the ocean was just visible through the trees. Pictures on Hotels.com website were incorrect, only a mini fridge and kettle. Room overall was drab.
Séjour de 1 nuit en octobre 2023
Réponse de The Observatory le 25 oct. 2023
Thankyou for taking the time to share your feedback. It is with your feedback in mind that we hope to welcome you back to our hotel soon!

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The view was sensational. Check in and out was easy and it was a easy walk into town. I would certainly stay again.
Séjour de 2 nuits en octobre 2023
Réponse de The Observatory le 25 oct. 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

8/10 Bien

Virginia

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de The Observatory le 25 oct. 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

10/10 Excellent

Glenn

Les points forts : Propreté et infrastructures et conditions de l’hébergement
All good, nice stay, 15 minute walk to some nice spots around Pt Macquarie
Séjour de 2 nuits en octobre 2023
Réponse de The Observatory le 25 oct. 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

10/10 Excellent

katrina

Séjour de 1 nuit en octobre 2023
Réponse de The Observatory le 25 oct. 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

10/10 Excellent

Nour

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Wanted a place to stop on our road trip and found a beautiful, peaceful and easy location to enjoy our stay in Port.
Séjour de 1 nuit en septembre 2023
Réponse de The Observatory le 25 oct. 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

8/10 Bien

Richard

Les points forts : Propreté et confort de la chambre
Mantra the Observatory great location
We had a back room overlooking town, with views of the ocean, very quite and comfortable Easy walks to most everything and restaurants close to the accommodation. Staff we very helpful and all were lovely
Séjour de 2 nuits en septembre 2023
Réponse de The Observatory le 25 oct. 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

10/10 Excellent

Sheryl

Les points forts : Propreté et confort de la chambre
Beautiful, comfortable apartment. Ocean views and very convenient location.
Séjour de 5 nuits en septembre 2023
Réponse de The Observatory le 25 oct. 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

8/10 Bien

David, Carlingford

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
A nice stop between Southport, Qld and Sydney that would be enhanced by better signage at the property and a capacity to accept digital credit cards or at least sort out the compatibility problems with Expedia.
Séjour de 1 nuit en septembre 2023
Réponse de The Observatory le 23 sept. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Médiocre

Giuseppina

Voyage en famille
I didn’t like that I was greeted with ants in the sink. One of the rooms smelt of some animal like a cat or dog. The shower receptacle was not clean. This was in a two bedroom apartment.
Séjour de 1 nuit en septembre 2023
Réponse de The Observatory le 23 sept. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Good location
Roomy, clean and friendly staff. good location across from beach and park.
Séjour de 5 nuits en septembre 2023
Réponse de The Observatory le 19 sept. 2023
Thank you for taking the time to share your feedback - we hope to welcome you back to our hotel in the not too distant future!

10/10 Excellent

Shane

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Close to the water and park areas to wander around in…. Also excellent bowling club a short walk away for great food…. Cheers all
Séjour de 1 nuit en septembre 2023
Réponse de The Observatory le 19 sept. 2023
Thank you for taking the time to share your feedback - we hope to welcome you back to our hotel in the not too distant future!

10/10 Excellent

Helen

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice and clean Staff very friendly
Séjour de 1 nuit en septembre 2023
Réponse de The Observatory le 6 sept. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Médiocre

Matthew

Les points forts : Propreté
Not worth the cost
Given the price , I had higher expectations. Place was clean but very tired room and the bed was lumpy. For the price, I wouldn’t stay again.
Séjour de 1 nuit en août 2023
Réponse de The Observatory le 6 sept. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Alfredo

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was clean, close to the beach. Friendly staff. Overall experience was amazing
Séjour de 1 nuit en août 2023
Réponse de The Observatory le 6 sept. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Pamela

Séjour de 1 nuit en juillet 2023
Réponse de The Observatory le 6 sept. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Bien

Peter

Les points forts : Propreté et confort de la chambre
Well located
Séjour de 1 nuit en juillet 2023
Réponse de The Observatory le 6 sept. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!