Avis sur Fairbridge Inn & Suites Sandpoint
Fairbridge Inn & Suites Sandpoint
476841 Highway 95 North, Ponderay, ID
Avis
7,0
Bien
7,4/10
Propreté
7,8/10
Personnel et service
6,6/10
Équipements
6,8/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
19 févr. 2023
Séjour de 4 nuits en février 2023
Réponse de Joyce le 18 mars 2023
Thank you for taking the time to leave us feedback. We truly appreciate it
4/10 Médiocre
Valerie
27 mars 2016
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Valerie
8/10 Bien
Voyageur vérifié
18 oct. 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Personnel agréable et serviable
Voyageur vérifié
8/10 Bien
Voyageur vérifié
24 févr. 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
Anna
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anna
Séjour de 2 nuits en mai 2024
Réponse de Joyce le 21 mai 2024
Thank you so much for taking the time to leave a review. We truly appreciate all feedback. We are happy you enjoyed your stay!
10/10 Excellent
Gary
19 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 20 mai 2024
Hi Gary! We appreciate your positive feedback regarding the cleanliness of our property and the friendly service provided by our management team. Maintaining a clean and welcoming environment for our guests is a top priority, and we're glad to hear that we met your expectations in this regard. Your satisfaction is important to us, and we're committed to providing excellent service to ensure a pleasant stay for all our guests. Should your travels bring you back to the area, we look forward to the opportunity to welcome you back for another enjoyable experience.
4/10 Médiocre
David
Voyage en couple
7 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mai 2024
Réponse de Joyce le 9 mai 2024
thank you for taking the time to leave us a review. We appreciate the feedback. We are sorry you did not have a good stay. Once again thank you, the feedback helps us make a better guest experience.
6/10 Satisfaisant
Elizabeth
Voyage en couple
29 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 29 avr. 2024
Hi Elizabeth! We appreciate your feedback regarding your recent stay. While we're glad to hear that you found our staff to be nice, we apologize for any inconvenience caused by the location and the substandard breakfast offerings. Ensuring a satisfactory experience for our guests is our priority, and we regret that we fell short of meeting your expectations in these areas. We'll address your concerns with our team to make improvements, including offering fresher breakfast options and considering alternatives to styrofoam cups for coffee. Your feedback is valuable, and we appreciate you bringing these matters to our attention. If you have any further comments or if there's anything specific you'd like us to address, please don't hesitate to let us know. We hope to have the opportunity to improve your experience during any future stays with us.
10/10 Excellent
Lauren
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lauren
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 29 avr. 2024
Hi Lauren! Thank you for your kind words and for sharing your experience with us! We greatly appreciate your feedback, especially coming from a hotel GM. We're delighted to hear that you found our hotel to be super clean and well-maintained, and we're thrilled that you were impressed by the cleanliness of our hallway carpets and the recent remodel of our bathrooms. It's wonderful to hear that you plan to stay with us from now on, and we look forward to welcoming you back for many more comfortable and enjoyable stays in the future. If there's anything we can do to make your future stays even better, please don't hesitate to let us know. We appreciate your business and your recommendation!
2/10 Horrible
Kileah, Moyie Springs
15 avr. 2024
Kileah
Séjour de 1 nuit en avril 2024
Réponse de Joyce le 16 avr. 2024
So sorry you did not enjoy your stay.
8/10 Bien
Joanna
13 avr. 2024
Joanna
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 6 mai 2024
Hi Joana. Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon.
8/10 Bien
Rhonda
Voyage en famille
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rhonda
Séjour de 1 nuit en avril 2024
Réponse de Joyce le 11 avr. 2024
Thank you so much for taking the time to leave us a review. We truly appreciate the feedback, it helps us improve our guest experience. We are glad you enjoyed your stay.
10/10 Excellent
Brian
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en avril 2024
Réponse de Joyce le 8 avr. 2024
Thank you Brian for taking the time to let us know how we are doing. We truly appreciate the feedback. Thank you for letting us know about the floor. We are glad you enjoyed your stay.
6/10 Satisfaisant
Brandon
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brandon
Séjour de 1 nuit en mars 2024
Réponse de Joyce le 30 mars 2024
Thank you so much for taking the time to leave us a review. We truly appreciate all feedback.
8/10 Bien
Thomas
Voyage en famille
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 2 nuits en mars 2024
Réponse de Joyce le 26 mars 2024
Thank you Thomas for taking the time to leave us a review. We are glad you enjoyed your stay. We truly appreciate the feedback.
10/10 Excellent
Michael
24 mars 2024
Les points forts : Propreté
Michael
Séjour de 1 nuit en mars 2024
Réponse de Joyce le 26 mars 2024
Thank you so much for taking the time to let us know how we are doing. We are glad you enjoyed your stay!! We truly appreciate the feedback
10/10 Excellent
Timothy, Puyallup
2 mars 2024
Les points forts : Propreté
Timothy
Séjour de 1 nuit en mars 2024
Réponse de Joyce le 2 mars 2024
Thank you for taking the time to leave us a review. We truly appreciate it. I'm glad you enjoyed your stay.
10/10 Excellent
Mark
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 3 nuits en janvier 2024
Réponse de Joyce le 30 janv. 2024
Thank you for taking the time to leave us a review. We truly appreciate all feedback. I'm glad you enjoyed your stay.
10/10 Excellent
Arthur
Voyage en famille avec de jeunes enfants, Voyage d’affaires
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arthur
Séjour de 4 nuits en janvier 2024
Réponse de Joyce le 27 janv. 2024
Thank you for taking the time to leave us a review! We are glad you enjoyed your stay. We truly appreciate the feedback!!
8/10 Bien
Voyageur vérifié
22 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Good vibe, wonderful staff, facility needs some TL
Voyageur vérifié
Séjour de 2 nuits en janvier 2024
Réponse de MP - Guest Relations Manager le 23 janv. 2024
Hello Valued Customer, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.
10/10 Excellent
Voyageur vérifié
20 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly Fairbridge
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Réponse de Joyce le 20 déc. 2023
Thank you so much for taking the time to leave us a review. We truly appreciate all feedback. We are truly glad you enjoyed your stay. Once again Thank You!
8/10 Bien
Heather
18 déc. 2023
Heather
Séjour de 1 nuit en décembre 2023
Réponse de MP - Guest Relations Manager le 8 janv. 2024
Hello Heather, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
10/10 Excellent
Michael
2 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en novembre 2023
Réponse de MP - Guest Relations Manager le 10 déc. 2023
Hello Michael, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
8/10 Bien
Douglas
4 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Value
Douglas
Séjour de 2 nuits en octobre 2023
Réponse de Joyce le 6 nov. 2023
Thank you for taking the time to leave a review. We are glad you enjoyed your stay. We are always willing to help a guest. We truly appreciate your feedback.
8/10 Bien
Larry
3 nov. 2023
Les points forts : Propreté et personnel et service
Larry
Séjour de 1 nuit en novembre 2023
Réponse de MP - Guest Relations Manager le 4 nov. 2023
Hello Larry, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!
8/10 Bien
David
31 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 6 nuits en octobre 2023
Réponse de Joyce le 1 nov. 2023
Thank you for taking the time to leave a review. We appreciate all feedback!
10/10 Excellent
M
Voyage en famille
30 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
M
Séjour de 3 nuits en octobre 2023
Réponse de Joyce le 30 oct. 2023
Thank you so much for taking the time to leave us a review. We appreciate all feedback. We are glad you enjoyed your stay!
8/10 Bien
Paul
30 oct. 2023
Paul
Séjour de 2 nuits en octobre 2023
Réponse de Joyce le 3 nov. 2023
Thank you for taking the time to leave a review. We appreciate all feedback! Once again Thank You.
10/10 Excellent
Jon
26 oct. 2023
Jon
Séjour de 1 nuit en octobre 2023
Réponse de MP - Guest Relations Manager le 19 nov. 2023
Hello Jon, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
4/10 Médiocre
David, Snohomish
Voyage en couple
23 oct. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en octobre 2023
Réponse de Joyce le 23 oct. 2023
Thank you for taking the time to leave us a review. We truly appreciate all feed back. We are sorry you weren't happy with your room. You can let the front desk know and we would have been happy to fix the issue
10/10 Excellent
Tammi
Voyage avec des animaux de compagnie, Voyage en couple
4 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tammi
Séjour de 1 nuit en octobre 2023
Réponse de Joyce le 4 oct. 2023
Thank you so much for taking the time to leave us a review. We truly appreciate all feedback!. We are glad you enjoyed your stay.
8/10 Bien
JoAnn
21 sept. 2023
JoAnn
Séjour de 1 nuit en septembre 2023
Réponse de MP - Guest Relations Manager le 14 oct. 2023
Hello JoAnn, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!
2/10 Horrible
Tanya
Voyage en couple
19 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tanya
Séjour de 1 nuit en septembre 2023
Réponse de MP - Guest Relations Manager le 20 sept. 2023
Hello Tanya, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.
4/10 Médiocre
Voyageur vérifié
13 sept. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de Joyce le 13 sept. 2023
Thank you for taking the time to leave us a review. we appreciate all feedback. It helps us improve our guest experience. Once again Thank You.
2/10 Horrible
Peter
Voyage en famille
11 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peter
Séjour de 2 nuits en septembre 2023
Réponse de Joyce le 12 sept. 2023
Thank you for taking the time to leave us a review. We truly appreciate the feedback. We apologize for the bed, it was just replaced last year. Also the clock beside the bed had USB ports. The weekend you stayed was an event weekend. Once again thank you for leaving feedback, it helps us improve our guest experience.
4/10 Médiocre
Jeremy
10 sept. 2023
Jeremy
Séjour de 1 nuit en septembre 2023
Réponse de Joyce le 28 oct. 2023
Thank you for taking the time to leave us a review. We appreciate all feedback!
10/10 Excellent
Shannon
4 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shannon
Séjour de 1 nuit en septembre 2023
Réponse de Joyce le 5 sept. 2023
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay. We appreciate the Feedback!
10/10 Excellent
Kathleen k
1 sept. 2023
Kathleen k
Séjour de 1 nuit en août 2023
Réponse de MP - Guest Relations Manager le 23 sept. 2023
Hello Kathleen, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
8/10 Bien
Myles
26 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Myles
Séjour de 1 nuit en août 2023
Réponse de Joyce le 27 août 2023
Thank you for taking the time to leave us a review. We truly appreciate all feedback!!
6/10 Satisfaisant
Henry
25 août 2023
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Friendly staff
Henry
Séjour de 1 nuit en août 2023
Réponse de Amber M. le 31 août 2023
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
8/10 Bien
Janet
21 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Janet
Séjour de 4 nuits en août 2023
Réponse de Joyce le 22 août 2023
thank you for taking the time to leave a review. We appreciate all feedback!!
6/10 Satisfaisant
Gregory
Voyage en couple
21 août 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Gregory
Séjour de 1 nuit en août 2023
Réponse de Joyce le 22 août 2023
Thank you for taking the time to leave a review. We truly appreciate all feedback, it helps us improve our guest experience.
4/10 Médiocre
rory
20 août 2023
rory
Séjour de 3 nuits en août 2023
Réponse de MP - Guest Relations Manager le 10 sept. 2023
Hello Rory, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
10/10 Excellent
Connie
20 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Connie
Séjour de 1 nuit en août 2023
Réponse de Joyce le 27 août 2023
Thank you for taking the time to leave us a review. We truly appreciate all feedback!!
4/10 Médiocre
Andy
19 août 2023
Andy
Séjour de 1 nuit en août 2023
Réponse de Joyce le 20 août 2023
Thank you for taking the time to let us know how we are doing. We truly appreciate all feedback.
10/10 Excellent
William
18 août 2023
William
Séjour de 1 nuit en août 2023
Réponse de MP - Guest Relations Manager le 9 sept. 2023
Hello William, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
10/10 Excellent
Voyageur vérifié
Voyage en famille
16 août 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en août 2023
Réponse de Joyce le 18 août 2023
Thank you for talking the tie to leave us a review. We truly appreciate all feedback. we are very glad you enjoyed your stay
2/10 Horrible
Ron
13 août 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ron
Séjour de 1 nuit en août 2023
Réponse de Joyce le 14 août 2023
Thankyou for taking the time to leave us feedback. We truly appreciate it. The feedback helps us improve.
10/10 Excellent
Leticia
5 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leticia
Séjour de 1 nuit en août 2023
Réponse de Joyce le 5 août 2023
Thank you for taking the time to let us know how we are doing. We truly appreciate all feedback. We are glad you enjoyed your stay!
8/10 Bien
John H
5 août 2023
John H
Séjour de 1 nuit en août 2023
Réponse de Joyce le 27 août 2023
Thank you for taking the time to leave us a review. We truly appreciate all feedback!!