Façade de l’hébergement

Avis sur Fairbridge Inn & Suites Sandpoint

3 out of 5
Fairbridge Inn & Suites Sandpoint
476841 Highway 95 North, Ponderay, ID

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 205 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 349 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 248 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 129 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 71 avis sur 1002." "

7,4/10

Propreté

7,8/10

Personnel et service

6,6/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

Jacques

Séjour de 4 nuits en février 2023
Réponse de Joyce le 18 mars 2023
Thank you for taking the time to leave us feedback. We truly appreciate it

4/10 Médiocre

Valerie

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Personnel agréable et serviable
Bon, un petit problématique toutefois, intense activité ferrovière la nui, et les coups de sifflet du train peuvent géner

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Anna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Joyce le 21 mai 2024
Thank you so much for taking the time to leave a review. We truly appreciate all feedback. We are happy you enjoyed your stay!

10/10 Excellent

Gary

Les points forts : Infrastructures et conditions de l’hébergement
Property was clean. Management was friendly.
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 20 mai 2024
Hi Gary! We appreciate your positive feedback regarding the cleanliness of our property and the friendly service provided by our management team. Maintaining a clean and welcoming environment for our guests is a top priority, and we're glad to hear that we met your expectations in this regard. Your satisfaction is important to us, and we're committed to providing excellent service to ensure a pleasant stay for all our guests. Should your travels bring you back to the area, we look forward to the opportunity to welcome you back for another enjoyable experience.

4/10 Médiocre

David

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.....should be a 1 1/2 -2 stars....
Séjour de 1 nuit en mai 2024
Réponse de Joyce le 9 mai 2024
thank you for taking the time to leave us a review. We appreciate the feedback. We are sorry you did not have a good stay. Once again thank you, the feedback helps us make a better guest experience.

6/10 Satisfaisant

Elizabeth

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Nice staff. Not at all a good location. Breakfast sub standard. Coffee in styrofoam cups. Food not fresh.
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 29 avr. 2024
Hi Elizabeth! We appreciate your feedback regarding your recent stay. While we're glad to hear that you found our staff to be nice, we apologize for any inconvenience caused by the location and the substandard breakfast offerings. Ensuring a satisfactory experience for our guests is our priority, and we regret that we fell short of meeting your expectations in these areas. We'll address your concerns with our team to make improvements, including offering fresher breakfast options and considering alternatives to styrofoam cups for coffee. Your feedback is valuable, and we appreciate you bringing these matters to our attention. If you have any further comments or if there's anything specific you'd like us to address, please don't hesitate to let us know. We hope to have the opportunity to improve your experience during any future stays with us.

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I am the GM of a hotel in WA, and I can tell you this is a great spot. Super clean. You can usually guage the cleanliness of a hotel by the upkeep of the hallway carpets, and right up front I noticed these were spotless. The room was great, the bathrooms must have been remodeled recently, because they were beautiful. We will stay here from now on:)
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 29 avr. 2024
Hi Lauren! Thank you for your kind words and for sharing your experience with us! We greatly appreciate your feedback, especially coming from a hotel GM. We're delighted to hear that you found our hotel to be super clean and well-maintained, and we're thrilled that you were impressed by the cleanliness of our hallway carpets and the recent remodel of our bathrooms. It's wonderful to hear that you plan to stay with us from now on, and we look forward to welcoming you back for many more comfortable and enjoyable stays in the future. If there's anything we can do to make your future stays even better, please don't hesitate to let us know. We appreciate your business and your recommendation!

2/10 Horrible

Kileah, Moyie Springs

Séjour de 1 nuit en avril 2024
Réponse de Joyce le 16 avr. 2024
So sorry you did not enjoy your stay.

8/10 Bien

Joanna

Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 6 mai 2024
Hi Joana. Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon.

8/10 Bien

Rhonda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was in a safe, but noisy, area in Sandpoint, ID. The woman at the front desk was extemely patient, kind, and always friendly. We had to get our electronic keys replaced or reprogrammed several times, but she was always very nice about it. The free breakfast in the AM was good. Free coffee all day was a bonus. Would stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Joyce le 11 avr. 2024
Thank you so much for taking the time to leave us a review. We truly appreciate the feedback, it helps us improve our guest experience. We are glad you enjoyed your stay.

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only real downside was there was a spot on my floor that was creaky. Otherwise id have given the property 5 stars too. The staff was so nice and outgoing.
Séjour de 1 nuit en avril 2024
Réponse de Joyce le 8 avr. 2024
Thank you Brian for taking the time to let us know how we are doing. We truly appreciate the feedback. Thank you for letting us know about the floor. We are glad you enjoyed your stay.

6/10 Satisfaisant

Brandon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was fine
Séjour de 1 nuit en mars 2024
Réponse de Joyce le 30 mars 2024
Thank you so much for taking the time to leave us a review. We truly appreciate all feedback.

8/10 Bien

Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfectly adequate place for the price. Location for Schweitzer is good.
Séjour de 2 nuits en mars 2024
Réponse de Joyce le 26 mars 2024
Thank you Thomas for taking the time to leave us a review. We are glad you enjoyed your stay. We truly appreciate the feedback.

10/10 Excellent

Michael

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Joyce le 26 mars 2024
Thank you so much for taking the time to let us know how we are doing. We are glad you enjoyed your stay!! We truly appreciate the feedback

10/10 Excellent

Timothy, Puyallup

Les points forts : Propreté
The staff is very nice and friendly.
Séjour de 1 nuit en mars 2024
Réponse de Joyce le 2 mars 2024
Thank you for taking the time to leave us a review. We truly appreciate it. I'm glad you enjoyed your stay.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly Staff.
Séjour de 3 nuits en janvier 2024
Réponse de Joyce le 30 janv. 2024
Thank you for taking the time to leave us a review. We truly appreciate all feedback. I'm glad you enjoyed your stay.

10/10 Excellent

Arthur

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The ladies at the front desk were exceptional. For me never having been to this area they took the time to help me find the places I needed to go.
Séjour de 4 nuits en janvier 2024
Réponse de Joyce le 27 janv. 2024
Thank you for taking the time to leave us a review! We are glad you enjoyed your stay. We truly appreciate the feedback!!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Good vibe, wonderful staff, facility needs some TL
Overall this Fairbridge is a great spot to stay if you're going to ski Schweitzer, I'll cover the good and the "needs improvement". The Good: * Wonderful friendly staff * The ski season chili is a very nice touch * Good chill vibe * Ski tuning room being available is also very nice * The hot tub is welcome. Needs Improvement: * Power strips in the rooms are old and frankly unsafe. * Some wall sockets need replaced (again, old and worn out) * More power access (aka more plugs in the wall) in rooms would be nice (but i know this is a more significant fix than the above too) * The Wifi access point layout is poorly planned, and the radio setup is incorrect (put everything on one SSID, use a proper coverage planner that accounts for walls, use 20mhz channels on 2.4ghz, 40mhz channels on 5Ghz, 80Mhz channels on 6Ghz)
Séjour de 2 nuits en janvier 2024
Réponse de MP - Guest Relations Manager le 23 janv. 2024
Hello Valued Customer, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly Fairbridge
Great little place for a few days stay. Super friendly staff and pet friendly. Nice little breakfast area with soft biscuits and sausage gravy.
Séjour de 2 nuits en décembre 2023
Réponse de Joyce le 20 déc. 2023
Thank you so much for taking the time to leave us a review. We truly appreciate all feedback. We are truly glad you enjoyed your stay. Once again Thank You!

8/10 Bien

Heather

Séjour de 1 nuit en décembre 2023
Réponse de MP - Guest Relations Manager le 8 janv. 2024
Hello Heather, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked the rustic atmosphere & breakfast bar - a bit expensive tho
Séjour de 1 nuit en novembre 2023
Réponse de MP - Guest Relations Manager le 10 déc. 2023
Hello Michael, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Bien

Douglas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Value
This hotel is a great value. The hospitality was superb. My truck battery died, and the desk clerk gave me a jump in the November rain! The breakfast is mostly carbohydrates. Some protein and fiber would be a nice addition.
Séjour de 2 nuits en octobre 2023
Réponse de Joyce le 6 nov. 2023
Thank you for taking the time to leave a review. We are glad you enjoyed your stay. We are always willing to help a guest. We truly appreciate your feedback.

8/10 Bien

Larry

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de MP - Guest Relations Manager le 4 nov. 2023
Hello Larry, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en octobre 2023
Réponse de Joyce le 1 nov. 2023
Thank you for taking the time to leave a review. We appreciate all feedback!

10/10 Excellent

M

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Joyce le 30 oct. 2023
Thank you so much for taking the time to leave us a review. We appreciate all feedback. We are glad you enjoyed your stay!

8/10 Bien

Paul

Séjour de 2 nuits en octobre 2023
Réponse de Joyce le 3 nov. 2023
Thank you for taking the time to leave a review. We appreciate all feedback! Once again Thank You.

10/10 Excellent

Jon

Séjour de 1 nuit en octobre 2023
Réponse de MP - Guest Relations Manager le 19 nov. 2023
Hello Jon, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 Médiocre

David, Snohomish

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There was dog poop on the floor under the desk. Smelled bad. Room was very small.
Séjour de 1 nuit en octobre 2023
Réponse de Joyce le 23 oct. 2023
Thank you for taking the time to leave us a review. We truly appreciate all feed back. We are sorry you weren't happy with your room. You can let the front desk know and we would have been happy to fix the issue

10/10 Excellent

Tammi

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dog friendly - nice staff. Very easy to get to. Rooms are clean. Good overnight stop
Séjour de 1 nuit en octobre 2023
Réponse de Joyce le 4 oct. 2023
Thank you so much for taking the time to leave us a review. We truly appreciate all feedback!. We are glad you enjoyed your stay.

8/10 Bien

JoAnn

Séjour de 1 nuit en septembre 2023
Réponse de MP - Guest Relations Manager le 14 oct. 2023
Hello JoAnn, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

2/10 Horrible

Tanya

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dirty disgusting motel. Rude people.
Séjour de 1 nuit en septembre 2023
Réponse de MP - Guest Relations Manager le 20 sept. 2023
Hello Tanya, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Joyce le 13 sept. 2023
Thank you for taking the time to leave us a review. we appreciate all feedback. It helps us improve our guest experience. Once again Thank You.

2/10 Horrible

Peter

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was ridiculously small for a $200 a night room (or even a $100 a night room). Room smelled of mildew, AC would cut off and would not turn back on, access to power outlets was difficult (no outlets built into lamps, had to unplug the alarm clock). King sized bed was extremely uncomfortable and only had one nightstand. Will never ever be coming back to this hotel ever again. Left a day early due to how uncomfortable the bed was.
Séjour de 2 nuits en septembre 2023
Réponse de Joyce le 12 sept. 2023
Thank you for taking the time to leave us a review. We truly appreciate the feedback. We apologize for the bed, it was just replaced last year. Also the clock beside the bed had USB ports. The weekend you stayed was an event weekend. Once again thank you for leaving feedback, it helps us improve our guest experience.

4/10 Médiocre

Jeremy

Séjour de 1 nuit en septembre 2023
Réponse de Joyce le 28 oct. 2023
Thank you for taking the time to leave us a review. We appreciate all feedback!

10/10 Excellent

Shannon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very accommodating staff!!
Séjour de 1 nuit en septembre 2023
Réponse de Joyce le 5 sept. 2023
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay. We appreciate the Feedback!

10/10 Excellent

Kathleen k

Séjour de 1 nuit en août 2023
Réponse de MP - Guest Relations Manager le 23 sept. 2023
Hello Kathleen, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Bien

Myles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Create basic accommodations
Séjour de 1 nuit en août 2023
Réponse de Joyce le 27 août 2023
Thank you for taking the time to leave us a review. We truly appreciate all feedback!!

6/10 Satisfaisant

Henry

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Friendly staff
Séjour de 1 nuit en août 2023
Réponse de Amber M. le 31 août 2023
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

8/10 Bien

Janet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Small but clean. Basic breakfast but you have everything you need.
Séjour de 4 nuits en août 2023
Réponse de Joyce le 22 août 2023
thank you for taking the time to leave a review. We appreciate all feedback!!

6/10 Satisfaisant

Gregory

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Can not recommend this hotel.
Séjour de 1 nuit en août 2023
Réponse de Joyce le 22 août 2023
Thank you for taking the time to leave a review. We truly appreciate all feedback, it helps us improve our guest experience.

4/10 Médiocre

rory

Séjour de 3 nuits en août 2023
Réponse de MP - Guest Relations Manager le 10 sept. 2023
Hello Rory, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Connie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Joyce le 27 août 2023
Thank you for taking the time to leave us a review. We truly appreciate all feedback!!

4/10 Médiocre

Andy

Séjour de 1 nuit en août 2023
Réponse de Joyce le 20 août 2023
Thank you for taking the time to let us know how we are doing. We truly appreciate all feedback.

10/10 Excellent

William

Séjour de 1 nuit en août 2023
Réponse de MP - Guest Relations Manager le 9 sept. 2023
Hello William, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Joyce le 18 août 2023
Thank you for talking the tie to leave us a review. We truly appreciate all feedback. we are very glad you enjoyed your stay

2/10 Horrible

Ron

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Joyce le 14 août 2023
Thankyou for taking the time to leave us feedback. We truly appreciate it. The feedback helps us improve.

10/10 Excellent

Leticia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff and clean and comfy place!
Séjour de 1 nuit en août 2023
Réponse de Joyce le 5 août 2023
Thank you for taking the time to let us know how we are doing. We truly appreciate all feedback. We are glad you enjoyed your stay!

8/10 Bien

John H

Séjour de 1 nuit en août 2023
Réponse de Joyce le 27 août 2023
Thank you for taking the time to leave us a review. We truly appreciate all feedback!!