4 piscines extérieures, parasols de plage, chaises longues
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Avis sur Protea Hotel by Marriott Polokwane Ranch Resort

4 out of 5
Protea Hotel by Marriott Polokwane Ranch Resort
25 km south of Polokwane on the N1, Polokwane, Limpopo

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 54 avis sur 103." "
Note des voyageurs de 8 (Bien), d’après 37 avis sur 103." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 103." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 103." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 103." "

8,8/10

Propreté

8,6/10

Personnel et service

10/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019

8/10 Bien

Emilie, Saint-Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SUPER !
Le cadre est superbe, le personnel vraiment agréable, le restaurant à la carte excellent. L'hôtel est au cœur d'un domaine privé et propose un beau panel d'activité. La marche avec les lions est notre plus beau souvenir. Bon rapport qualité-prix.

10/10 Excellent

Gérard, Saint LEU île de la Réunion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour agréable
Client de cet Hôtel depuis plusieurs années, c’est toujours avec plaisir que je retrouve aussi bien la qualité du service et les nouveaux équipements de l’Hôtel, ainsi que la diversification des animaux

8/10 Bien

Zikhona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great family getaway spot
One of the best family getaway spots. Staff and people are always so friendly and helpful. Resort has everything you need.
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful family break.
What an incredible experience. From the friendly staff, the unexpected animal farm, excellent amenities to the sense of luxury. A wonderful family gem that we will look to frequent.
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Husein

Voyage en famille
Les points forts : Propreté
Good hotel but poor housekeeping
Initial check in extras were not in room. Lounge and dining areas were locked, had to go back to reception to get it unlocked. No shampoo etc in bathrooms. Had 2 rooms booked, the 1 had extras like welcome drinks the other did not. Bathroom drains in shower blocked.
Séjour de 2 nuits en avril 2023

10/10 Excellent

Melissa

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
My family enjoyed our stay at the Ranch resort. The golf chalet was extremely spacious, well laid out, and clean. We were greeted in the chalet with fruits and 2 bottles of wine- very nice touch. The hotel is also very lush with lovely plants and trees all over. The only down side was that the activities were a bit pricey. Otherwise we would definitely stay at the resort again.

4/10 Médiocre

Husein

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Great resort but really poor service
The resort itself is great and accommodation is comfortable and facilities decent. Service was disappointing from reception where their service wasn't great, the attitude was like they didnt really want to help but were forced to. To the house keeping staff, they come early when still waking up, they asked what time they should come back, go out to pools and when return (3 hours after they supposed to clean) they still didn't clean the room. Have to phone housekeeping to get them to come clean, they clean the bedrooms and bathrooms but not even properly, tea, coffee, toiletries and towels not restocked. Not sure when last they vacuum the carpets. They didn't even go to the kitchen, had to call them back to do that. Couch in lounge is supposedly sleeper couch, but after you lift those cushions and see all the staff accumulated there you'll think twice about sleeping there. On check out called for late check out, they tell me 11am (which is normal check out) when I tell the lady that, she says she is going to call me back, I'm still waiting. Check out process was like they couldnt care less and they just there because they had to be. The spa is off site, they dont answer their phones, try their website booking enquiry they call back about 18 hours later so pretty useless as well. Ground staff are quite friendly and helpful.
Séjour de 2 nuits en décembre 2022

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2022

10/10 Excellent

Nozipho

Séjour de 1 nuit en octobre 2022

10/10 Excellent

KATHERINE

Voyage en groupe
Les points forts : Propreté et personnel et service
Very clean
Séjour de 1 nuit en mai 2022

8/10 Bien

Monwabisi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2022

10/10 Excellent

Kgoroane Karabo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marvelous service
Our stay was amazing. Everything was just perfect
Séjour de 1 nuit en décembre 2021

10/10 Excellent

TSHOLOFELO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2021

10/10 Excellent

Sumeya

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect for families
Beautiful, peaceful accommodation with tons of activities and attractions for the whole family. Requires a few modern updates such as Smart TV. Wifi is also not consistent.
Séjour de 1 nuit en décembre 2021

10/10 Excellent

Rosemary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2021

10/10 Excellent

Rosemary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021

10/10 Excellent

MJ

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Place to be
It is breath taking
Séjour de 2 nuits en novembre 2021

10/10 Excellent

Citation Travel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Always get what I expect at Protea. Great stay.
Séjour de 1 nuit en novembre 2021

10/10 Excellent

Marc LB

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top class resort
What an absolute gem. Everything was perfect. Starting at the entrance gate to the reception, room, restaurant. Everyone goes out of their way to make you feel at home. Will definitely be back with the family.
Séjour de 2 nuits en novembre 2021

8/10 Bien

Motlalepula

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rooms and cleanliness
The room I was given had a dirty carpet which made the whole room stuffy, after complaining, the guy who checked me in (Andrew) was very helpful. He organized another room without carpet for me. The room was extra clean, and the bed very comfortable. It was the revamped side.
Séjour de 2 nuits en mars 2021

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always a pleasure to stay at the Ranch
Amazing new revamped rooms. Lucky to have stayed in one. Friendly and professional service. Clean and wonderful bed linen. Only criticism is that the bed was horrible and very well slept in and the food was average, my rump was incredible tough. Will definitely come again.
Séjour de 1 nuit en janvier 2021

10/10 Excellent

Tumi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2020

8/10 Bien

Mphata

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2020

8/10 Bien

kia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2020

2/10 Horrible

Tshifhiwa

Voyage d’affaires
Les points faibles : Propreté, personnel et service, confort de la chambre
Misrepresentation
I had the worst experience at this place, the staff was so disappointing and dogey. I booked online for a beautiful hotel room with garden view and a balcony. Looked nice on booking.com however when I got to reception the guy drove us to outside rooms/chalet with flying bugs and he was literally kicking them off the entrance. I told him it's not the Room I booked on the internet, he said he was just doing us a favour by offering us a nicer Room. I refused then he took us to another Room which was not the best in terms of cleanliness and everything I saw online but I accepted. No garden view and balcony. I was fine with it. I then booked on Saturday on booking.com this time it was a king bed room and I had to pay for it online and I did I trust bookinng.com I use it all the time. When I got to the reception same guy says there are no rooms available but he do us a favour and find me a single room, my friend asked if it was the same price and the guy changed the story and said I actually didn't have a booking as I haven't paid, told him and showed him the confirmation and text from the bank, he had asked for a booking confirmation number which I gave him and he starts blaming the website which is a lie he then called the manager I think who was very rude and not informed as he refused to listen to me about online payment he said it's impossible, it's over an hour now of back and forth to get accommodation which I paid for. I will be sending an official complaint this was painfu
Séjour de 1 nuit en novembre 2019

6/10 Satisfaisant

Gidion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a very quick in and out so difficult to rate properly. Bed was not comfortable though.
Séjour de 1 nuit en novembre 2019

10/10 Excellent

Mapule

Séjour de 2 nuits en novembre 2019

10/10 Excellent

Dawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Outstanding
Séjour de 1 nuit en juillet 2019

6/10 Satisfaisant

Robin

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
The hotel is perfect but had the problem with the door which we could not open every time we had to go to the reception for them to ask someone to open the door room 90. The poor service is based on the door that could not open with the key they gave us.
Séjour de 2 nuits en mai 2019

8/10 Bien

KIM

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2019

10/10 Excellent

Phumzile

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2019

8/10 Bien

Sally

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2018

8/10 Bien

Vusi

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
A Resort that is willing to listen
There was a huge improvement on the Resort as compared to our previous visit. Priscilla at the front desk was superb and helpful. Great meals at the Restaurant. Golf suites always spacious and great for a family. Beds & linen were comfortable. Furniture & fittings were kept in good condition, so as the garden. However, the Rooms, especially, the bathrooms are not cleaned properly. There was a lot of old dead insects as well as some spider-webs around the unit. Crumbs of food-stuff were never cleaned on the couches. The Resort ticked most of the correct boxes with an exception of the Housekeeping. Some very visible cracks in the unit need some attention. Room service will also make a huge difference.
Séjour de 2 nuits en décembre 2018

10/10 Excellent

Ana Paula

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2018

10/10 Excellent

Husein

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2018

10/10 Excellent

Matshwene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always refreshing to be at The Ranch.
This is not my first time here, but every time I come here, I find the people very welcoming. The decoration and landscape are the best. Rooms are well airconditioned. Polokwane is hot.
Séjour de 7 nuits en octobre 2018

10/10 Excellent

Hendrik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
STAY AT THE RANCH POLOKWANE
A LOVELY PLACE TO STAY AND RELAX. THE GOOD EXPERIENCE IS PREDICTABLE.
Séjour de 1 nuit en septembre 2018

8/10 Bien

Linda

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Confort de la chambre
Séjour de 1 nuit en septembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Hotel
Good
Séjour de 2 nuits en août 2018

10/10 Excellent

Ruth, Florida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Hotel with great amenities for the family
Excellent Food and Service. Great Bar, Golf Course and the Lion/game drive is outstanding!!!!!!! This is my third time here. Love it
Séjour de 1 nuit en juin 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Sprawling sport hotel
The hotel is impossible to reach from the N1 but the web site map suggests that it could so wasted time finding it. Gardens were lovely and the setting was reasonably quiet considering it is alongside the R101. The room was “tired” and the bathroom Well past it’s best. The room smelled of smoke and only later did we discover there were non-smoking rooms. We were not offered this alternative at reception. Unfortunately we stayed on a Sunday and the main restaurant was closed. The other restaurant/cafeteria was very basic.
Séjour de 1 nuit en février 2018

8/10 Bien

Nomea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay was perfect. Wish it was more nighys stay.
Had a perfect one night stay and enjoyed the tranquility of the place. Will certainly go back there soon.
Séjour de 1 nuit en février 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2017

10/10 Excellent

Ipfani, Polokwane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic resort
It was fabulous

8/10 Bien

AB

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Séjour de 1 nuit en novembre 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A nice resort for a family outing
The room wasn't ready on time, so had to wait 30 mins, but it was neat, well equipped and and well maintained. The family enjoyed the stay. Breakfast was average.
Séjour de 1 nuit en octobre 2017

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great stay
ARRIVED AT SERCURITY GATE ALLOWED IN CHECKED IN QUICKLY beautiful rooms and very helpful could not ask for more
Séjour de 1 nuit en avril 2017