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Avis sur Residence Inn Youngstown Boardman/Poland

3 out of 5
Residence Inn Youngstown Boardman/Poland
7396 Tiffany S, Poland, OH

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 111 avis sur 225." "
Note des voyageurs de 8 (Bien), d’après 59 avis sur 225." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 225." "
Note des voyageurs de 4 (Médiocre), d’après 23 avis sur 225." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 225." "

8,4/10

Propreté

8,6/10

Personnel et service

7,4/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Stéphane

Hôtel agréable
Les + : très belle chambre spacieuse et confortable avec cuisine équipée. Les - : climatisation bruyante et éclairage extérieur puissante juste devant la fenêtre
Séjour de 12 nuits en août 2018

8/10 Bien

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
HVAC or something else was loud during night. Hard to sleep.
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Tony

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Joeleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Definitely liked the room and the front desk was helpful. Breakfast was not what I would like but other than that it was great.
Séjour de 2 nuits en février 2024

10/10 Excellent

Eric

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Karl

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Eder

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Eder

Séjour de 3 nuits en décembre 2023

10/10 Excellent

DERRICK

Séjour de 1 nuit en décembre 2023

10/10 Excellent

LaTosha

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Michelle

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Janet M

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Night staff
An excellent hotel. Our TV didn't work in the first room they assigned us so they upgraded us. They were friendly and responsive especially the night staff.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Althea

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel, and grounds were very nice. I know the area plenty of places to eat, and shop, and theatre.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

kimberly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The best experience
The entire experience was great. The staff was very professional and kind. The rooms were clean and relaxing. I would suggest this hotel to everyone if coming to Poland,Ohio. Great experience
Séjour de 2 nuits en septembre 2023

6/10 Satisfaisant

Josephine

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I did not like having to pay to park in the lot. I've never had to do that even at an exclusive resort. They just automatically give you a parking pass. The room light above the mirror went out as soon as we came in that night and one of the night lights were out. The tub needed to be repaired and looked very old. Some things were very out dated. the staff was very nice and understanding.
Séjour de 2 nuits en août 2023

10/10 Excellent

Sonarath

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room is clean and peaceful
Séjour de 1 nuit en août 2023

10/10 Excellent

John

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Healthy breakfast
Séjour de 1 nuit en août 2023

4/10 Médiocre

Tracy

Séjour de 2 nuits en avril 2023

2/10 Horrible

Nicole

Séjour de 1 nuit en avril 2023

4/10 Médiocre

Susan

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It really needs a facelift!!

2/10 Horrible

Coralys

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en novembre 2022

2/10 Horrible

Anna

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I liked the convenience of the food places available
Séjour de 1 nuit en novembre 2022

4/10 Médiocre

Amanda

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Pull out bed that I was planning to use didn’t work. Ended up having to sleep on just the couch. Didn’t have enough towels and when requesting more was told they were short on towels and couldn’t give me enough for the number of people in my room. Also had to request the linens for the pull out bed they were not already in the room. Initially I was offered a partial refund but then told I couldn’t have one because I booked through this site and not theirs. Room was not as cleanly as it should be but this was mostly due to poor furniture choices that stains and collect hair.
Séjour de 1 nuit en octobre 2022

10/10 Excellent

Sam

Séjour de 1 nuit en octobre 2022

10/10 Excellent

Gerald

Séjour de 1 nuit en septembre 2022

10/10 Excellent

Ronald

Séjour de 2 nuits en septembre 2022

10/10 Excellent

Vincent

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Availability
Séjour de 1 nuit en septembre 2022

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Average
We stayed two nights. Front desk staff was friendly and efficient. Room was clean and nice. After the first night though, we went to an event the next day, and came back that evening to an untouched/uncleaned room. Had to ask for some more towels. Breakfast was definitely the worst part. No cereal for my kid first morning. Very little hot choices second morning. Only decaf available for a long while, but no coffee cups. I tried to help an older gentleman who was unable to get syrup for his waffle. Breakfast just not well done.
Séjour de 2 nuits en août 2022

10/10 Excellent

Gabrielle

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was set up like an apartment and would definitely recommend.
Séjour de 1 nuit en juillet 2022

8/10 Bien

Kathleen, Ballwin

Séjour de 3 nuits en août 2022

6/10 Satisfaisant

Toya

Voyage en famille
Les points faibles : Propreté
It was quited but my room looked dirty. carpet was not vacuumed and bug in night stand and bug in bathroom
Séjour de 1 nuit en juin 2022

4/10 Médiocre

beverly, gold river

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service
reserved and paid for a 1 bedroom suite, on check in was given a studio. when i called about this Conner-desk clerk-- said they were overbooked and these things happen. i was not happy. conner called my room and said his manager was taking $30 a night off (Smaller room than i paid for --gee thanks ) but i would have to call expedia--their mistake, i have to do their clerical their clerical work for them, again not happy. i called expeida who called the hotel and Conner said they would knock $103.20 off the bill--note $30 per night x 4 nights equals not $103.20. after Conner was called on this he did deduct $120. off the bill. i felt like there was bait and switch at the front desk--downsized at check in with Conner not volunteering to pay the difference in what i received for my room. after the manger told him what to deduct, he couldn't get that right. i am really NOT happy with my experience there. unfortunately i was in ohio for a death in the family and really did not need this.
Séjour de 4 nuits en avril 2022

10/10 Excellent

Russell

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peter the desk clerk was probably one of the most helpful professional and incredibly great person that made this trip memorable
Séjour de 1 nuit en février 2022

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Friendly staff, less than stellar accommodations.
The pictures show a beautiful hotel with spacious rooms, in reality this hotel is very old and worn out and needs a remodel. The carpets were stained and shredded at the seams, the trim in the bathroom had been chewed up and scratched by a previous dog and then painted over. The couch fabric was dirty, the entire suite was not clean. I can understand that not all hotels can be brand new, but this one is 15 years past needing a renovation!! The good: The staff was friendly & polite and the breakfast was actually very good. The bad: Dirty, old, worst part was our heat did not work in our room so I woke up at 4:30am and my room was 53 degrees!! My kids were shaking it was SO cold!! When I asked for extra blankets they offered a $30 credit for the inconvenience. I called subsequently the following week and got one of my two nights refunded. Pick another hotel, this one is a pass unless you are traveling with a pet and want an alternative to sleeping in your car.
Séjour de 2 nuits en janvier 2022

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great if you want to sleep in soiled used sheets
Terrible. Was driving from Maryland to Iowa and this was the only pet-friendly hotel I could find for my family of four and two dogs. We checked in after midnight and while the room was spacious, it was apparent immediately that the bed linen had not been changed. There were fresh stains, hair, food crumbs and just plain nastiness. Being thoroughly exhausted and without the energy to move, we laid towels down and slept. But did take time stamped photographs. Next morning, the checkout desk didn’t seem overly surprised (is probably not a new occurrence there) but offered a “50% refund”. Needless to say, still have not seen it. I’m a Marriott gold member and this was the WORST property I have ever stayed at…and especially with all the promise of cleanliness during the pandemic, it is just disgusting.
Séjour de 1 nuit en décembre 2021

6/10 Satisfaisant

LaTosha

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021

4/10 Médiocre

Joan

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Price tag did not equal the suite we stayed in.
We were not happy with the price of the room once we got in our room. As you can see from the photos the room was filthy and in poor condition. Televisions weren’t working which was frustrating. We had to clean the kitchen table before we used it. The carpet was stained. The blinds were literally shredded. A bathroom drawer was missing. Not to mention a dog barking in the room near ours. Our room was $327.31 including tax. We complained and some sort of refund should have been offered but was not.
Séjour de 1 nuit en décembre 2021

6/10 Satisfaisant

Nishtha

Séjour de 1 nuit en décembre 2021

4/10 Médiocre

Debbie, Northville

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Équipements
Noise. There were teenagers running around the halls at 2:00am. The guard knew. We saw her. The tv was awful.
Séjour de 3 nuits en octobre 2021

4/10 Médiocre

Asia

Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was horrible things barely worked floors were dirty staff was horrible or rarely there
Séjour de 1 nuit en octobre 2021

2/10 Horrible

James

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We waited 20 minutes in the lobby waiting for the staff to arrive. Then when they arrived we spent another 20 minutes waiting while she slowly trained a new team member. Ridiculous.
Séjour de 1 nuit en octobre 2021

4/10 Médiocre

Yalonda

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Old hotel. Carpet was ripped and worn inside of room. Bathroom was dirty when we arrived. Found dirty towels under the bathroom sink. Power went out in half the hotel.
Séjour de 2 nuits en septembre 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en août 2021

8/10 Bien

Jessica

Séjour de 1 nuit en août 2021

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk person could have been friendlier and welcoming. Did their job but could have added that extra touch. Those little extras do make a difference and are remembered.
Séjour de 1 nuit en août 2021

2/10 Horrible

Kimberlee

Voyage en famille
Les points faibles : Personnel et service
Stay anywhere else.
Terrible! Drove over an hour for family wedding! Paid in advance for suite for my sister and I across from wedding venue. Receive confirmation at booking and day of wedding. Got to hotel and told they overbooked and tried to send us to another hotel 40+ Minutes away! General manager would not even come to desk to explain why we didn’t even get a courtesy call before taking this drive! Absolutely no excuse for this.
Séjour de 1 nuit en juillet 2021

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The property seem to be a little run down but the biggest problem was they were doing repairs on the roof and workers started early even on sunday morning the staff is friendly and accommodating but looks like ownership has put them in a tough position they did givee a $100 dollar break for 1 night but the ait conditioner only work in one bedroomy son was up all night in humid conditions i will never stay here again
Séjour de 2 nuits en juin 2021
Réponse de General Manager le 8 juin 2021
Thank you for taking the time to share your feedback. I am glad to hear that our friendly desk agent was able to work with you to provide you a discount for the inconvenience. Our roof replacement is long overdue, and we hope that we will be able to continue to work toward updating our property in the future. We hope that you will reconsider, and give us another chance once it is completed.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
It was a great stay. Very friendly staff, nice clean room, and convenient for the places we visited.
Séjour de 3 nuits en mai 2021
Réponse de General Manager le 6 juin 2021
Thank you for the perfect 10!! I am glad that our team took such great care of you, and we hope to see you back again when your back in the Youngstown area again.

6/10 Satisfaisant

Louis R

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
probably not staying again
first night found a dirty diaper and socks behind the nightstand. food wrappers on the floor when we checked in, still there after house keeping cleaned the room. mold growing around the handicap seat in the tub. probably will never stay here again.
Séjour de 7 nuits en mai 2021
Réponse de General Manager le 6 juin 2021
I am terribly sorry to hear about the condition of your room. Please feel free to reach out to me directly at michael.grant@marriott.com to discuss this further, and see what we can do to make it right.

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, confort de la chambre
Overall my stay was good and service was also good.. the only negative was the lobby was outdated & not as clean. the covid shield at the front desk looked dirty, which kind of gives a bad 1st impression . However everything else was clean including my room, and i enjoyed my stay...
Séjour de 2 nuits en mai 2021