Bonsoir, merci pour votre avis.L'Hôtel Hermitage est situé sur une colline, dans le quartier résidentiel de Poggio a Caiano et, par conséquent, entouré de verdure et de tranquillité : particulièrement adapté à ceux qui souhaitent être accompagnés dans un quartier calme pendant des vacances d'exploration !CordialementSandro

Bonsoir, Merci pour votre avis.L'Hôtel Hermitage est une réalité locale depuis les années 1970 et nous sommes heureux de savoir que vous avez apprécié son charme.Notre petit-déjeuner buffet est absolument conforme aux hôtels 3 étoiles et comprend différents types de céréales et de moules, des yaourts, des produits de boulangerie classiques, des croissants avec diverses garnitures, des fruits frais de saison, des gâteaux et des tartes fraîches, des biscuits, des œufs et du bacon , fromages et froid coupes, produits de café classiques, jus de fruits et jus fraîchement pressésCordialementSandro

Hello and thank you for your valuationKind Regards

Hello and thank you for your evaluationKind Regards

Hello and thank you for your evaluationKind Regards

Dear Sir,Your feedback leaves me in awe because it is the first time that someone brings to my attention that all Reception Staff does not smile! General opinion, even on other webportals, states the contrary, but if that was your feeling, I can only apologize to you.Sure is, I will have a confrontation with all Staff members in order to review their approach to Guests.Regarding your complaint about the price which was charged to you, I wish to stress the fact that the price of the Seafood pizza is 19,00 and this is clearly stated in the menu, therefore, if you felt that this was too expensive, you could have selected any other pizza offered at a lower price.I also wish to explain that the sotware program that we use does not allow a breakdown of restaurants costs, only the total amount is shown on the final bill; though, I take full responsibility (and again I apologize for this) that the Receptionist did not provide any explanation about the costs.I hope this clears the matter and I thank you for your comments which are useful for me to make any future adjustments.Regards,Fabrizio Finocchi – Hotel Manager

Hello and thank you so very much for your rating: Hotel Hermitage is located in the quiet residencial area of Poggio a Caiano and yet very close to the motorway (15 minutes drive) and from Florence (30 minutes drive). Our Staff is available 24/7. Hoping to welcoming you back again soon, take care.

God aften og tak for din anmeldelse!Vi er glade for at vide, at dit ophold var behageligt: Hotel Hermitage har 58 værelser i forskellige konfigurationer for at tilfredsstille enhver rejsendes behov. Vores personale, der er til stede på hotellet 24 timer i døgnet, er altid glade for at hjælpe og skabe forbindelser med vores gæster: vi vil videregive deres komplimenter til vores tjener Antonio.Med venlig hilsen

Good evening and thank you for your kind words

Buenas noches, gracias por su evaluación.Estamos encantados de saber que su estancia fue agradable: fue un placer recibirlo junto con su amigo de 4 patas.En el Hotel Hermitage los perros son siempre bienvenidos y también pueden acceder a las zonas comunes como el restaurante, el bar y la piscina.Atentamente

Goedemorgen en bedankt voor uw beoordeling.We zijn blij te weten dat uw verblijf aangenaam was.In uw recensie heeft u heel goed een aantal aspecten naar voren gebracht die altijd door onze gasten worden gewaardeerd, zoals bijvoorbeeld de ligging in een rustige omgeving en tegelijkertijd dicht bij de vele toeristische attracties van Toscane.Hartelijke groeten

Buenos días y gracias por su valoración: nos ha encantado leer sus comentarios.El Hotel Hermitage, ubicado en una tranquila zona residencial, es el lugar ideal para aquellos que desean alojarse en un hotel acogedor, tranquilo y, al mismo tiempo, cerca de las numerosas atracciones turísticas que ofrece la Toscana. El hotel tiene 60 habitaciones en varias configuraciones; solicite una habitación con ducha la próxima vez que visite.Definitivamente compartiré sus amables palabras con el resto del personal: ¡nuestro personal es sin duda único! Todo el personal está dedicado al bienestar de los huéspedes y está siempre presente en el hotel, las 24 horas del día.Gracias de nuevo,Atentamente

Hello and thank you for your review. for your stay you arrived at the Hotel at 3am: lukily our Hotel's Reception is open 24/7. Shortly after arriving in your room you called Expedia to complain about bugs in your bed. You then came down to the reception to inform the Staff about the issue. You were proptly offered another room. You were accompanied to room 21 where you proceeded by turning the bed inside out to inspect it and, after finding a small bug on the floor you decided not to take the room. You returned to your original room where you slept until you left the Hotel at 11am.It is important to point out that, after you left the hotel, our cleaners inspected your room, the linen, the mattress and the bed frame thoroughly but found NO evidence of bed bugs: in fact i've been part of the Team at the Hermitage for two years now and i never had anyone complaining of bed bugs. In addition the room you occupied during your stay has been occupied throughout this whole summer season and nobody has ever complained about bed bugs.This Hotel is located on the hills of Poggio a Caiano, with plenty of nature around us and it is normal to find the odd bugs...what we find more odd, is your reaction to an harmless little bug.Obviously, as a business who specializes in giving good night sleeps to our Guests, we take potential issues of bed bugs very seriously, and we cannot stress enough that in this case there was not such an issue: reason why you were not given a refund.Kind Regards

Thank you very much for your kind words.As you have mentioned, Hotel Hermitage is a reality of Poggio a Caiano since the 70's: the family who bilt the Hotel is still managing it. This is very much a family ran business and as such our Guests feel like at home. You will be pleased to know that Hotel Hermitage is planning some rennovation work in the new year: these plans will include also a number of rooms.Kind Regrads

God kveld,takk for din anmeldelse.Ut fra det du forteller oss, har du mottatt upåklagelig og rettidig service fra våre ansatte, som har funnet deg ikke ett, men to alternative rom med et positivt resultat. Vår innsjekking er ikke forventet i det hele tatt: våre gjester sjekker ut innen kl. 10.00. Sen utsjekking er mulig basert på tilgjengelighet på rommet og gratis dersom det gjøres før kl. 12.00.Vi setter pris på at strukturen vår har vært en lokal realitet siden 70-tallet og at enkelte deler av hotellet må moderniseres...men vi finner det umulig at du noen gang kunne ha bestilt et rom på et "utslitt" hotell " : bildene av hotellet er faktisk godt synlige på Expedia.Med vennlig hilsen

Wij danken u voor uw beoordeling.We zijn blij te weten dat uw verblijf aangenaam was.Hotel Hermitage is sinds de jaren '70 een lokale realiteit: het familiemanagement zorgt ervoor dat gasten zich thuis voelen.U zult blij zijn te weten dat we een reeks moderniseringswerken plannen die ook de kamers zullen omvatten.Hartelijke groeten

Hello and thgank you for your valuation.Kind Regards

Hello and thank you for your valuation.Kind Regards

Hello and thank you for your valuation.Kind Regards

Hello and thank you for your review.Kind Regards

Hello and thank you for your valuation.Kind Regards

Good morning and thank you so much for your kind words. Our Staff is totally dedicated to our Guests' comfort: we are passionate about connecting with people and we find that this really makes the difference for our Guests. Our Staff is always present at the Hotel, day and night so there is always one of us at hand in case of need.We hope to welcoming you back again in the near future.Sandro

Buonasera,La ringrazio per la Sua recensione. Hotel Hermitage è situato nella zona residenziale di Poggio a Caiano, in collina e, quindi, immerso nel verde e nella tranquillità. Cordiali SalutiSandro

Buonasera, La ringraziamo per la Sua recensione.La terrazza del nostro ristorante si affaccia verso Firenze: da lì si può scorgere anche la cupola e il campanile del Duomo!La nostra colazione è in linea con le Strutture a 3 Stelle: il nostro buffet include cereali e muesli di varie tipologie, yogurt, frutta fresca di stagione, prodotti di panetteria e croissant con vari ripieni, torte e crostate, marmellate e confetture, biscotti, uova, pancetta, affettati e formaggi, prodotti della caffetteria classica, spremute e succhi di frutta.Ringraziandola nuovamenteCordiali SalutiSandro

Buonasera,La ringraziamo molto per la Sua valutazione!Cordiali SalutiSandro

Buonasera, La ringraziamo per il Suo giudizio!

Buonasera,La ringraziamo per il Suo giudizio!

Guten Abend,Wir danken Ihnen für Ihre Bewertung.In unserem Hotel können Sie einen sehr guten Catering-Service nutzen: Unser Restaurant bietet typische Gerichte der toskanischen Tradition. Daher ist es bei uns möglich, auch die Halbpension in Anspruch zu nehmen.Mit freundlichen GrüßenSandro

좋은 저녁이에요,검토해 주셔서 감사합니다.저희 호텔은 포지오 아 카이아노(Poggio a Caiano)의 언덕이 많은 조용한 주거 지역에 위치해 있습니다. 자동차로 토스카나(Tuscany)를 방문하려는 분들에게 이상적입니다. 저희 대형 주차장을 이용하시는 분들은 항상 무료로 이용하실 수 있습니다.조식 뷔페는 하루를 긍정적으로 시작하기에 이상적입니다!다시 그녀에게 감사산드로

BuonaseraLa ringraziamo per la Sua valutazioneCordiali Saluti

좋은 저녁이에요,검토해 주셔서 감사합니다.Hotel Hermitage는 70년대부터 Territory의 현실이었습니다. 그것을 지은 가족이 여전히 부동산을 소유하고 있습니다. 이 호텔의 가족 기원은 손님이 항상 우리와 함께 이곳에서 집처럼 편안함을 느낀다는 것을 의미합니다. 우리 직원은 H24 건물에 있습니다.친애하는산드로

Buonasera,La ringraziamo per la Sua recensione.Hotel Hermitage è veramente l'appoggio ideale per chi, come Lei, ama viaggiare per visitare la Toscana. I nostri Ospiti hanno sempre a disposizione qui da noi due ampi parcheggi monitorati accessibili gratuitamente.Cordiali SalutiSandro

Buonasera, La ringraziamo per la Sua recensione. Facciamo tesoro del Suo suggerimento per poter passare da buono a molto buono! Le farà piacere sapere che abbiamo in programma per il 2022 vari interventi di ammodernamento della struttura: infatti abbiamo appena terminato i lavori di ristrutturazione della sala ristorante. Nel frattempo i nostri clienti possono sperimentare varie tipologie di camere, Junior Suites incluse, e molti altri ottimi prodotti: come ad esempio il nostro WI-Fi con connessione veloce, gratis e illimitata. Il tutto accompagnato dall'ottima accoglienza e professionalità dl nostro staff. Spero che avrà l'occasione di tornare a farci visita! RingraziandoLa ancora per le Sue parole di incoraggiamento, Le auguro un Felice Anno Nuovo. Sandro

Buonasera, La ringrazio per la Sua valutazioneCordiali SalutiSandro