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Avis sur Best Western Pocatello Inn

3 out of 5
Best Western Pocatello Inn
1415 Bench Rd, Pocatello, ID

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 362 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 354 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 167 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 85 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 1002." "

8,2/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2019
Réponse de Lis - Director of Sales le 20 sept. 2019
Thank you for taking the time to rate your visit. I am glad that you found your room to be relaxing and comfortable. We appreciate your feedback.

10/10 Excellent

piqaone66

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Etape
Bien pour une étape vers yellowstone pocatello grande ville Bien pour une étape vers yellowstone pocatello grande ville
Réponse de Lis - Director of Sales le 1 juin 2017
Merci pour les avis sur Best Western Inn Pocatello. Nous espérons que vous apprécierez votre voyage.

8/10 Bien

Bonita

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Would have been nice to know there is no elevator. Other than that it was a great place. Breakfast was very good.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Gretchen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Desi was magnificent. The night before check in I thought I was paying for my room but I accidentally made a second reservation for the night before. Desi worked her magic and the situation was resolved. Thank you Desi for going above and beyond!!!
Séjour de 1 nuit en mai 2024

8/10 Bien

Alvin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Chance Summers, Assistant General Manager le 17 mai 2024
Thank you for your wonderful review, I'm glad to hear you enjoyed your stay!

6/10 Satisfaisant

Jackie

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Chance Summers, Assistant General Manager le 9 mai 2024
Thank you for taking the time to review our property, We hope to see you again the next time you come through Pocatello.

10/10 Excellent

WALTER, St Albert

Voyage en groupe
Les points forts : Équipements
Sorry it was good
Séjour de 1 nuit en mai 2024
Réponse de Chance Summers, Assistant General Manager le 9 mai 2024
Thank you for your wonderful review, I'm glad to hear you enjoyed your stay!

10/10 Excellent

Rijad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Chance Summers, Assistant General Manager le 9 mai 2024
Thank you for your wonderful review, I'm glad to hear you enjoyed your stay!

8/10 Bien

Pamela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was perfect, well, nearly. The bottom sheet wouldn't stay on, but I finally got it tucked in tight enough to sleep.
Séjour de 1 nuit en avril 2024
Réponse de Chance Summers, Assistant General Manager le 9 mai 2024
Thank you for your wonderful review, I'm glad to hear you enjoyed your stay!

2/10 Horrible

John

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was the worst
Séjour de 1 nuit en avril 2024
Réponse de Chance Summers, AGM le 12 avr. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Albert

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Too much construction
Séjour de 2 nuits en avril 2024
Réponse de Chance Summers, AGM le 6 avr. 2024
Thank you for your wonderful review of our property. I'm glad to hear you enjoyed your stay with us!

6/10 Satisfaisant

Justin

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Our room door was not sealed properly and one could look through the seperated door jam to see in our room. Very disappointed.
Séjour de 1 nuit en mars 2024
Réponse de Chance Summers, Assistant General Manager le 31 mars 2024
Thank you for your review of our property. I apologize that you had this experience with us. This is not our standard and for that I am truly sorry. I have passed this information along to our maintenance team so they can get that addressed as soon as possible.

6/10 Satisfaisant

Marie

Les points forts : Personnel et service
room was very small and faucets were hard to open and close
Séjour de 1 nuit en mars 2024
Réponse de Chance Summers, Assistant General Manager le 31 mars 2024
Thank you for your review of our property. I apologize that you had this experience with us. This is not our standard and for that I am truly sorry. I have passed this information along to our maintenance team so they can get that addressed as soon as possible.

6/10 Satisfaisant

Cole

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Chance Summers, Assistant General Manager le 31 mars 2024
Thank you for your review of our property. I apologize that you had this experience with us. This is not our standard and for that I am truly sorry

6/10 Satisfaisant

Jodi

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Mercedes, General Manager le 26 mars 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very sorry to hear that your overall experience was not up to your expectations. If you experience any issues such as this during any future reservations, please don't hesitate to contact the front desk staff and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.

10/10 Excellent

Tami, Yucca Valley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff really make sure your stay is comfortable. The bed was great, the pool and hot tub are open 24 hours, and the breakfast was so good, lots of options. Thank you to the lady who kept the breakfast items replenished. 🙂 and the barkeep, Lance for being attentive.
Séjour de 1 nuit en mars 2024
Réponse de Chance Summers, Assistant General Manager le 19 mars 2024
Thank you for your excellent review of our property! I'm glad to hear you enjoyed your stay with us.

6/10 Satisfaisant

Victoria

Voyage en famille avec de jeunes enfants
Overall it was nice, but, I our room was not vacuumed, popcorn seeds and crumbs everywhere... The pullout couch, had all the dirty linens on it, from the guests before us, so we couldn't use it
Séjour de 1 nuit en mars 2024
Réponse de Mercedes, General Manager le 8 mars 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very sorry to hear that you had this experience. This is not our standard and for that I am truly sorry. I will be speaking to our Executive Housekeeper to ensure they are thoroughly inspecting the guest rooms on a daily basis to ensure this does not continue to occur. If you experience any issues such as this during any future reservations, please don't hesitate to contact the front desk staff and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.

8/10 Bien

Briana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Mercedes, General Manager le 5 mars 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very happy to see that you had enjoyed your overall stay with us during your travels. We appreciate your feedback!

4/10 Médiocre

Laura

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Motel was good, staff was friendly. Hot tub broke and that was our reason for stay. No soak:(
Séjour de 1 nuit en mars 2024
Réponse de Mercedes, General Manager le 5 mars 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very sorry to hear that your overall experience was not up to your expectations during your recent stay. We appreciate your feedback.

6/10 Satisfaisant

Joel

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Équipements
Found a humungous spider, living in it's humungous web attached to the curtains and ceiling. Maids should have caught that.
Séjour de 2 nuits en février 2024
Réponse de Mercedes, General Manager le 5 mars 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We sincerely apologize that you had this experience during your recent stay. I will be speaking with our Executive Housekeeper to ensure they are thoroughly inspecting each guest room daily to ensure this does not continue to occur. We appreciate your feedback.

10/10 Excellent

Stan, Pittsburg

Les points forts : Propreté, personnel et service, équipements
Old property but they are doing renovation on going.
Séjour de 3 nuits en février 2024
Réponse de Mercedes, General Manager le 5 mars 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are excited that we are undergoing the renovations and are anxiously waiting to see the final results. We appreciate your feedback!

10/10 Excellent

Jack

Voyage en couple
Have stayed here before. Great place
Séjour de 1 nuit en février 2024
Réponse de Mercedes, General Manager le 5 mars 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We appreciate your feedback!

2/10 Horrible

Eric

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The pictures online of the hotel rooms/lobby/pool/ outside parking were not even close to what the pictures depicted. I booked the reservation on the pictures provided on the website. I would never in a million years recommend anyone stay at any of your “establishments” again. The pictures are straight lies!
Séjour de 3 nuits en février 2024
Réponse de Mercedes, GM le 28 févr. 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very sorry to hear that your overall experience was not up to your expectations. If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will do everything in our power to ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.

8/10 Bien

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Large rooms
This hotel is old but well kept and very roomy. The bathrooms are not huge but the room itself was very roomy and comfortable. The fixtures in the bathroom were loose, lol, but they still worked. It was fine for our two nights in Pocatello.
Séjour de 2 nuits en février 2024
Réponse de Chance Summers, Assistant General Manager le 24 févr. 2024
Thank you for your wonderful review of our property, I'm glad to hear you enjoyed your stay with us!

10/10 Excellent

Felito

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the service
Séjour de 1 nuit en février 2024
Réponse de Chance Summers, Assitant General Manager le 21 févr. 2024
Thank you for your excellent review of our property! I'm glad to hear you enjoyed your stay with us.

2/10 Horrible

Shae

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Chance Summers, Assistant General Manager le 21 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. I see that you had rated your overall experience a 2 out of 10 score, can you please tell me how we could have further increased that score to either a 9 or 10 out of 10 score? If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels.

8/10 Bien

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Chance Summers, Assistant General Manager le 11 févr. 2024
Thank you for your excellent review of our property, I'm so glad to hear you enjoyed your stay with us!

10/10 Excellent

Roger, Hillsboro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
An older but very nice, clean and easy to access hotel. The staff is very friendly and the hotel room layout is easy to navigate with all entry's on the interior. Carpets are not rundown and the property is well kept.
Séjour de 1 nuit en février 2024
Réponse de Chance Summers, Assistant General Manager le 11 févr. 2024
Thank you for your excellent review of our property, I'm so glad to hear you enjoyed your stay with us!

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Chance Summers, Assistant General Manager le 11 févr. 2024
Thank you for your excellent review of our property, I'm so glad to hear you enjoyed your stay with us!

10/10 Excellent

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Chance Summers, AGM le 10 févr. 2024
Thank you for your wonderful review, I'm glad to hear you enjoyed your stay with us.

10/10 Excellent

Vala

Séjour de 1 nuit en février 2024
Réponse de Chance Summers, AGM le 3 févr. 2024
Thank you for your excellent review of our property, I'm so glad to hear that you enjoyed your stay with us! We hope to see you again the next time you come through Pocatello!

10/10 Excellent

Shane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The service that they provided was excellent, on the phone & in person. My wife had recently broke her leg. She needed a few extra things to accommodate her. Shower seat, & commode, which they provided. We stayed in a suite. The breakfast was also very good. I will remember this hotel when I am in the area again.
Séjour de 1 nuit en janvier 2024
Réponse de Chance Summers, AGM le 3 févr. 2024
Thank you for the excellent review of our property. I'm so glad to hear you enjoyed your stay and that our team was able to provide accommodations so both you and your wife could enjoy your time with us. We hope to see you again the next time you come through Pocatello!

8/10 Bien

Karen

Séjour de 1 nuit en janvier 2024
Réponse de Chance Summers, AGM le 3 févr. 2024
Thank you for your wonderful review of our property, I'm so glad to hear you enjoyed your stay with us. We hope to see you again the next time you come through Pocatello!

8/10 Bien

Philip

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Chance Summers, AGM le 27 janv. 2024
Thank you for your wonderful review of the Best Western Pocatello Inn. I'm so glad to hear you enjoyed your stay with us!

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would definitely stay there again
Séjour de 2 nuits en décembre 2023
Réponse de Chance Summers, AGM le 27 janv. 2024
Thank you for your wonderful review of the Best Western Pocatello Inn. I'm so glad to hear you enjoyed your stay with us!

10/10 Excellent

Becky

Séjour de 1 nuit en janvier 2024
Réponse de Chance Summers, AGM le 27 janv. 2024
Thank you for your wonderful review of the Best Western Pocatello Inn. I'm so glad to hear you enjoyed your stay with us!

8/10 Bien

Cathy

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast they offered was awesome! Our room was very clean.
Séjour de 3 nuits en décembre 2023
Réponse de Chance Summers, Assistant General Manager le 6 janv. 2024
Thank you for your wonderful review, I'm so glad to hear you enjoyed your stay with us!

6/10 Satisfaisant

Shannan

Séjour de 3 nuits en décembre 2023
Réponse de Chance Summers, Assistant General Manager le 6 janv. 2024
Thank you for your review of our property. I see you rated your overall experience a 3 out of 5 score. Can you please tell me how we could have further increased your overall satisfaction to a 5 out of 5 score? We would like to use this information to continue to further increase guests' satisfaction during their stay at the Pocatello Inn. If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will do everything in our power to ensure you have a nice, relaxing and comfortable stay with us during your travels.

6/10 Satisfaisant

Amber

Séjour de 3 nuits en décembre 2023
Réponse de Chance Summers, Assistant General Manager le 13 déc. 2023
I see that you had rated your overall experience a 3 out of 5 score, can you please tell me how we could have further increased the overall value for the price that was paid? If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will do everything in our power to ensure you have a nice, relaxing and comfortable stay with us during your travels.

8/10 Bien

Kithe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Chance Summers, Assistant General Manager le 8 déc. 2023
Thank you for your wonderful review, I'm glad to hear you enjoyed your stay with us!

10/10 Excellent

Megan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Chance Summers, Assistant General Manager le 6 déc. 2023
Thank you so much for your wonderful review, I'm glad to hear you enjoyed your stay with us.

10/10 Excellent

Patrick

Rooms freshly renovated.
Séjour de 1 nuit en novembre 2023
Réponse de Chance Summers, Assistant General Manager le 1 déc. 2023
Thank you so much for your wonderful review, I'm glad to hear you enjoyed your stay with us.

10/10 Excellent

Tiffany

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the Aura Lounge and the staff was superb!
Séjour de 2 nuits en novembre 2023
Réponse de Chance Summers, Assistant General Manager le 25 nov. 2023
Thank you for your wonderful review, I'm so glad you enjoyed your stay with us and that our lounge staff treated you well. We hope to see you again the next time you come through Pocatello!

10/10 Excellent

Margaret

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have stayed at this hotel many times over the years and found it to have exceptional staff, a great breakfast and good conditions for my doggie.
Séjour de 1 nuit en novembre 2023
Réponse de Chance Summers, Assistant General Manager le 23 nov. 2023
Thank you for your wonderful review! I'm glad to hear you enjoyed your stay with us.

10/10 Excellent

Nancy

Voyage en famille, Voyage avec des animaux de compagnie
We enjoyed our stay and the staff was extremely nice! Very clean rooms. Great breakfast!
Séjour de 1 nuit en novembre 2023
Réponse de Chance Summers, Assistant General Manager le 18 nov. 2023
Thank you so much for your wonderful review! We're thrilled to hear you had such a great stay with us. We hope you come see us again the next time you come through Pocatello.

8/10 Bien

Carrie

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de Chance Summers, Assistant General Manager le 16 nov. 2023
Thank you for your wonderful review, we appreciate your feedback and hope to see you again the next time you come through Pocatello!

10/10 Excellent

Margaret

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have stayed at this hotel many times over the years and have always been impressed by their customer service plus there is a wonderful breakfast!
Séjour de 1 nuit en octobre 2023
Réponse de Mercedes, General Manager le 13 nov. 2023
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very happy to hear that you have enjoyed all of your stays at the Pocatello Inn. It is always rewarding to hear when a return guest lets us know that they enjoyed their stay and will be returning to stay with us is in the future. I truly appreciate your feedback!

4/10 Médiocre

LuAnn

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty and no elevator
Séjour de 1 nuit en octobre 2023
Réponse de a le 29 oct. 2023
I'm sorry that your stay was not what you expected, I insure you that your next stay with us will be up to standards

10/10 Excellent

MARIA

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Todo el personal muy amable
Séjour de 1 nuit en octobre 2023
Réponse de Chance Summers, Assistant General Manager le 29 oct. 2023
Thank you for your wonderful review of our property, I'm so glad to hear you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

William

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lots of construction in the area, primarily highway construction.
Séjour de 1 nuit en octobre 2023
Réponse de Chance Summers, Assistant General Manager le 29 oct. 2023
Thank you so much for your wonderful review of our property, I'm glad to hear you enjoyed your stay with us! We hope to see you again the next time you come through Pocatello!