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Avis sur Crowne Plaza Plymouth, an IHG Hotel

4 out of 5
Crowne Plaza Plymouth, an IHG Hotel
Armada Way, Plymouth, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 482 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 345 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 88 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 51 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 1000." "

8,8/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Philippe

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Always again ! Confortable bedroom with a bath. Nice view over the Barbican. Parking.
Séjour de 2 nuits en juillet 2023
Réponse de Guest Relations le 20 juil. 2023
Hi Philippe, We are so pleased you enjoyed your stay with us and the view of the barbican from your room. we hope to welcome you back again soon. Many Thanks, Lois Poole

8/10 Bien

Anne

Séjour de 1 nuit en juillet 2022
Réponse de GM le 5 juil. 2022
Dear Anne, Thank you for your lovely review. Sincerely, Marcin Jurczak General Manager

8/10 Bien

Marie Dominique

Séjour de 1 nuit en avril 2022
Réponse de GM le 5 juin 2022
Dear Marie, Thank you for your lovely review. Sincerely, Marcin Jurczak General Manager

10/10 Excellent

Axelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ideal
Hôtel parfaitement situé, à quelques minutes à pieds du port et à deux pas du Hoe. Notre chambre était spacieuse, confortable et calme. Je recommande
Séjour de 2 nuits en août 2020

6/10 Satisfaisant

Thomas

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Séjour de 3 nuits en décembre 2019
Réponse de Tina le 7 janv. 2020
Thank you for your rating.

6/10 Satisfaisant

Fred

Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Décevant pour un Crowne Plaza
Très belle vue depuis la salle de restaurant. Bon repas mais service très long. Grande chambre. Parking payant couvert mais place très étroite. La préparation des chambres est inacceptable pour ce type d'établissement: aucun produit dans la salle de bain et très sale sous le lit. Vestiaire de la piscine très sale. Hôtel bien situé pour visiter la ville à pied.
Séjour de 2 nuits en août 2019
Réponse de Tina le 3 sept. 2019
Thank you for your feedback.

10/10 Excellent

Steven

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I had just developed a minor medical condition which means using a wheelchair. One to one safety briefing and a ground floor suitable room was provided. Friendly efficient staff and stunning views across Plymouth from the Penthouse restaurant.
Séjour de 1 nuit en mai 2024
Réponse de MJ le 13 mai 2024
Dear Steven,Thank you very much for taking the time to review our hotel. It is great to read you enjoyed your stay with us and we hope to welcome you back again soon.Sincerely,Marcin JurczakGeneral Manager

10/10 Excellent

Paul, Birmingham

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel and the staff are very friendly and helpful. Had a nice meal and amazing breakfast in the Marco Pierre white restaurant with a lovely panoramic view of Plymouth Hoe and out to sea . My only criticism would be the evening meal in the Marco Pierre restaurant was not at the standard I expected because my the Cod I had with my meal was tasteless . I would highly recommend this hotel and would book again .
Séjour de 1 nuit en mai 2024
Réponse de MJ le 13 mai 2024
Dear Paul,Thank you for your feedback and we are looking forward to welcoming you back again.Sincerely,Marcin JurczakGeneral Manager

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Administrator le 1 mai 2024
Dear David, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

10/10 Excellent

Peter

Séjour de 1 nuit en avril 2024
Réponse de Hotel Administrator le 20 mai 2024
Dear PeterThank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back.Best regards,Lois Poole

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location for visiting the area. Nice restaurant with very good breakfast.
Séjour de 4 nuits en avril 2024
Réponse de Hotel Administrator le 1 mai 2024
Dear Susan, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were great , especially Michael in the lounge .
Séjour de 2 nuits en avril 2024
Réponse de Hotel Administrator le 22 avr. 2024
Dear Michael, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

10/10 Excellent

Geoffrey

Séjour de 1 nuit en avril 2024
Réponse de Hotel Administrator le 30 avr. 2024
Dear Geoffrey,Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back.Best regards,Lois Poole

10/10 Excellent

Takayuki

Séjour de 2 nuits en avril 2024
Réponse de Hotel Administrator le 30 avr. 2024
Dear Takayuki,Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back.Best regards,Lois Poole

10/10 Excellent

YOKO

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thank you very much. I enjoy my travel to Plymouth.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Administrator le 8 avr. 2024
Dear Yoko,Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back.Best regards,Lois Poole

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hotel Administrator le 4 avr. 2024
Dear Steve, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

8/10 Bien

Elizabeth

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Very friendly staff, the breakfast had a great choice of food, rooms very clean and bed very comfortable.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Administrator le 2 avr. 2024
Dear Elizabeth, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

8/10 Bien

Susan

Voyage en famille
All ok. Nothing to really dislike.
Séjour de 1 nuit en mars 2024
Réponse de MJ le 14 mars 2024
Dear Susan,Thank you for your review. Hope to welcome you back again soon.Sincerely,Marcin JurczakGeneral Manager

10/10 Excellent

Kay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Hotel Administrator le 28 févr. 2024
Dear Kay, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

6/10 Satisfaisant

Brian

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Hotel Administrator le 26 févr. 2024
Dear Brian,Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back.Best regards,Lois Poole

8/10 Bien

Paul, Minehead

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great meal at Marco Pierre restaurant in the hotel and wonderful swimming pool
Séjour de 3 nuits en février 2024
Réponse de Hotel Administrator le 20 févr. 2024
Dear Paul,Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back.Best regards,Lois Poole

10/10 Excellent

Heather

Séjour de 1 nuit en février 2024
Réponse de Hotel Administrator le 20 févr. 2024
Dear Heather,Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back.Best regards,Lois Poole

4/10 Médiocre

Vicki

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en février 2024
Réponse de Hotel Administrator le 19 févr. 2024
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bien

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Handy hotel near the Hoe with added benefit of pool and sauna only complaint would be our room on 10th floor was very noisy from the restaurant above late in evening and early breakfast.
Séjour de 1 nuit en février 2024
Réponse de Hotel Administrator le 19 févr. 2024
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bien

Richard

Séjour de 3 nuits en février 2024
Réponse de Hotel Administrator le 26 mars 2024
Dear Richard, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

8/10 Bien

Mark

Séjour de 3 nuits en février 2024
Réponse de Hotel Administrator le 14 févr. 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

8/10 Bien

Mark

Séjour de 2 nuits en février 2024
Réponse de Hotel Administrator le 12 févr. 2024
Thank you for choosing Crowne Plaza Plymouth for your recent stay. We greatly appreciate your feedback as it helps us improve our services. Your positive comments about our team, amenities, and hospitality are truly valued. We look forward to welcoming you back for another memorable stay. Many thanks, Lois Poole

8/10 Bien

H R M

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great room with lots of facilities.
Séjour de 1 nuit en février 2024
Réponse de Hotel Administrator le 12 févr. 2024
Thank you for choosing Crowne Plaza Plymouth for your recent stay. We greatly appreciate your feedback as it helps us improve our services. Your positive comments about our team, amenities, and hospitality are truly valued. We look forward to welcoming you back for another memorable stay. Many thanks, Lois Poole

10/10 Excellent

Rob

Séjour de 1 nuit en février 2024
Réponse de Hotel Administrator le 7 févr. 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

8/10 Bien

Anthony

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cleaniness was excellent. The food at the Gala Dinner was not very inspiring and I cannot remember leaving food on the plate
Séjour de 1 nuit en février 2024
Réponse de Hotel Administrator le 5 févr. 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Claire

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great room - exceptionally clean and comfortable, staff are very friendly and very helpful. Lovely swimming pool. Will definitely return
Séjour de 1 nuit en février 2024
Réponse de Hotel Administrator le 5 févr. 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

4/10 Médiocre

RODNEY

Séjour de 1 nuit en février 2024
Réponse de Hotel Administrator le 5 févr. 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Faye

Séjour de 1 nuit en février 2024
Réponse de Hotel Administrator le 5 févr. 2024
Thank you for your feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Nola

Séjour de 1 nuit en février 2024
Réponse de Hotel Administrator le 5 févr. 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Steve, Ottawa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
a fantastic place to stay
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Administrator le 5 févr. 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Administrator le 5 févr. 2024
Thank you for your feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

4/10 Médiocre

Glen

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Administrator le 5 févr. 2024
Hi Glen, We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

8/10 Bien

J

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Administrator le 18 janv. 2024
I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice stay
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Administrator le 16 janv. 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Administrator le 16 janv. 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Paul

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Administrator le 16 janv. 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Some improvements needed.
I have stayed at the Plaza many times, but recently noticed a steady decline on what you get in return for your money. Long lines at check in, I was 16th in line. Staff working hard to combat this. Premium room spacious, but very worn. stained carpets, stained towels, no robes/slippers or additional amenities in room. (We had them 4weeks ago) great king size bed, very comfortable, the room just felt like it needed a deep clean. Poor premium lounge big difference noticed since our last visit, very busy limited seating, a bigger space is needed for the amount of people wanting to access it at peak times (the limited hours alcohol is available) some people were unable to find seats and left. Breakfast items not restocked when running low, not a bad selection when all items are available. However all staff are polite friendly and welcoming. location is ideal for the Barbican, the Hoe, and the city centre. Parking is tight, the overflow is a little better. There are hotels half the price in this area, offering the same standards, Plaza needs to stop cutting back on amenities and staffing if it wants to keep it’s premium prices.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel administrator le 12 janv. 2024
I would like to apologise for not meeting your expectations for the duration of your stay. Your comments have been passed onto our Housekeeping Manager so the necessary actions can be carried out accordingly. We look forward to welcoming you again as we hope to show you that your unsatisfactory stay was an exception. Many thanks, Lois Poole

8/10 Bien

Sarah

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Administrator le 12 janv. 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Crowne plaza
The location of the hotel is excellent directly overlooking Plymouth Hoe. The room itself was huge and the bed was enormous. The bathroom however was very disappointing- it was tiny and to get into the shower you had to climb over the toilet.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel administrator le 12 janv. 2024
I would like to apologise for not meeting your expectations for the duration of your stay. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

8/10 Bien

Louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Administrator le 2 janv. 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

6/10 Satisfaisant

m

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Administrator le 2 janv. 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Luke Grimwood, Operations Manager le 25 déc. 2023
Hi Andrew,Thank you for the 10-star rating! We appreciate your positive feedback and are thrilled to hear you had a great experience. We look forward to welcoming you back soon.Best Regards

10/10 Excellent

Wendy

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Administrator le 5 févr. 2024
Thank you for your feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Sarah

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The price of the carpark was expensive considering you was a hotel guest
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Administrator le 18 déc. 2023
Hi Sarah, Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Adrian

Séjour de 2 nuits en novembre 2023
Réponse de Hotel Administrator le 11 déc. 2023
Thank you for your feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole