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Avis sur Motel 6 Pleasanton, CA

2 out of 5
Motel 6 Pleasanton, CA
5102 Hopyard Rd, Pleasanton, CA

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 227 avis sur 864." "
Note des voyageurs de 8 (Bien), d’après 273 avis sur 864." "
Note des voyageurs de 6 (Satisfaisant), d’après 179 avis sur 864." "
Note des voyageurs de 4 (Médiocre), d’après 87 avis sur 864." "
Note des voyageurs de 2 (Horrible), d’après 98 avis sur 864." "

7,4/10

Propreté

7,6/10

Personnel et service

6,2/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 Excellent

Marine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Satisfaisant
Bon rapport qualité-prix, proche du BART à pied. Petit point négatif : l'emplacement de notre chambre proche d'un restaurant bruyant la nuit.

8/10 Bien

Tyrek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It nice and quiet much needed rest.
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Tanner

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024

8/10 Bien

Sudha, Guadalupe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just fine
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 25 mai 2024
Hi Sudha,Thank you for your feedback. We are glad to hear your stay was satisfactory. We hope to provide an even better experience on your next visit.

10/10 Excellent

Austin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy bueno 😊😃😊
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 25 mai 2024
Hi Austin,Thank you for your positive feedback. We are delighted to hear you had a great stay. We look forward to welcoming you back soon.

2/10 Horrible

Richard

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bed had a big sag in the middle, pillow cases were dirty, a/c was dirty from dust seems they never wipe it down. Pool was closed when they said it was available
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 19 mai 2024
Hi Richard,I am truly sorry to hear about the series of inconveniences you faced during your stay. This is certainly not the standard we aim to uphold. Please accept our sincerest apologies. We will address these issues immediately to prevent recurrence. We appreciate your patience and hope to have the opportunity to make it right.

6/10 Satisfaisant

moises

Séjour de 4 nuits en avril 2024
Réponse de Sophia CSR le 19 mai 2024
Hi Moises,We appreciate your feedback and value your perspective. Thank you for choosing to stay with us, and we hope to have the opportunity to improve your experience and earn a higher rating in the future.

6/10 Satisfaisant

Jim, Sykesville

Les points faibles : Infrastructures et conditions de l’hébergement
Okay if you’re looking for affordable lodging.
Séjour de 5 nuits en mars 2024
Réponse de Sophia CSR le 15 mai 2024
Hi Jim,Thank you for your feedback. We are glad to hear that you found our hotel to be affordable. If there's anything specific we can do to enhance your experience and make your stay more enjoyable, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back soon.

8/10 Bien

Sara

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s right next to the comedy club so it’s super convenient!
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 6 mai 2024
Hi Sara,We are glad to hear that you found our hotel's proximity to the comedy club convenient. We strive to provide our guests with a convenient and enjoyable experience, and it's great to know that our location met your needs. Thank you for choosing to stay with us, and we hope to welcome you back for another convenient stay in the future!

10/10 Excellent

Christopher

Séjour de 5 nuits en avril 2024
Réponse de Sophia CSR le 25 mai 2024
Hi Christopher,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Bien

Cesar garcia

Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 6 mai 2024
Hi Cesar,Your favorable rating is highly appreciated, and we are dedicated to achieving complete guest contentment. Your input and suggestions for your upcoming visits are always encouraged, as they contribute to enhancing our offerings. We eagerly anticipate the chance to assist you once more on your next stay.

8/10 Bien

Henry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 4 nuits en avril 2024
Réponse de Sophia CSR le 1 mai 2024
Hi Henry,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Horrible

Alexandra

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 29 avr. 2024
Hi Alexandra,We deeply apologize for any issues you experienced during your stay. It's disappointing to hear that we didn't meet your expectations. We would appreciate any feedback you can offer to help us improve and make your next visit more enjoyable. We hope to have the opportunity to make things right and regain your trust in our facility and service.

4/10 Médiocre

Ronald

Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 19 mai 2024
Hi Ronald,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

2/10 Horrible

Vicky

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 29 avr. 2024
Hi Vicky,It's disheartening to learn that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate any specific details about your stay so that we can address and improve upon the areas that didn't meet your expectations.

2/10 Horrible

Blanca

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I usually don’t expect much from a Motel 6, but this one was the worst. I don’t mind hotels that are dated, but this one was dirty, and not well kept. My room was dirty, with baby roaches (so you know their mom was near by). Do not recommend this hotel. I will not stay again!
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 27 avr. 2024
Hi Blanca,I'm truly sorry to hear about your disappointing experience during your stay with us. Maintaining a clean and comfortable environment for our guests is a top priority, and it's disheartening to learn that we fell short of your expectations. We take your feedback seriously, and rest assured, we are addressing these concerns with our team to ensure that corrective actions are taken immediately.

10/10 Excellent

Alvic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Pete le 23 avr. 2024
Thank you for the review. Hope you had a pleasant stay and would like to host you again.

2/10 Horrible

Patricia

Les points forts : Propreté et personnel et service
Violations of privacy while I was there someone open the door while i was changing not ok!! Housekeepers also knock at the door early when i still have one hour left to cheke out time at 11am
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 21 avr. 2024
Hi Patricia,We sincerely apologize for the privacy violations you experienced during your stay. Your comfort and privacy are of utmost importance to us, and we deeply regret any inconvenience caused. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.

6/10 Satisfaisant

Essence

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 21 avr. 2024
Hi Essence,Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 Satisfaisant

RICHARD

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
There were many things I liked about the property. My room was clean. The bed was good. It seemed that everything was done with intention and care. Then I awoke in the morning with cockroaches skittering along the floor. It seemed to me hotel management was trying hard to make this a nice hotel, so I hope the roach problem will be handled soon.
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 18 avr. 2024
Hi Richard,Thank you for sharing your experience with us. We're glad to hear that you appreciated the cleanliness and comfort of your room, as well as the efforts of our team to maintain a high standard. However, we're deeply sorry to learn about the issue with roaches. Rest assured, we take this matter very seriously and will address it immediately to ensure a pest-free environment for our guests.

10/10 Excellent

Kai Hon, chicago

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and good value.
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 10 avr. 2024
Dear Guest,Providing a comfortable and affordable stay for our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations. We hope to welcome you back again soon for another enjoyable stay.

8/10 Bien

Jose

Les points forts : Propreté
Séjour de 4 nuits en mars 2024
Réponse de Sophia CSR le 8 avr. 2024
Hi Jose,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Satisfaisant

Patricia

Les points faibles : Infrastructures et conditions de l’hébergement
The fridge was not working and they didn't clean my room
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 5 avr. 2024
Hi Patricia,We're disappointed to hear about the cleanliness and maintenance issues you faced in your room. Rest assured, we take your feedback seriously and will address these issues immediately with our team to prevent any recurrence in the future.

10/10 Excellent

Francisco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
For what I needed
Séjour de 4 nuits en mars 2024
Réponse de Sophia CSR le 26 mars 2024
Hi Francisco,Your kind words mean a lot to us, and we truly appreciate your positive feedback. It was a pleasure having you as our guest. Thank you for your fantastic review and we hope to welcome you back for another awesome stay in the future!

10/10 Excellent

JULIO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
👍
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 26 mars 2024
Hi Julio,We are thrilled to have met and surpassed your expectations during your stay. Your satisfaction is our utmost priority, and we will continue to work hard to maintain the high standards that have earned us your positive rating.

2/10 Horrible

Tim

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 20 mars 2024
Hi Tim,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

2/10 Horrible

Corby, Canton

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It's in pretty rough shape and the room was smelly/dirty. Will not be going back.
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 1 mars 2024
Hi Corby,We sincerely apologize for the disappointment you experienced during your stay. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations. We take your feedback seriously and will address the cleanliness and maintenance issues promptly to ensure a better experience for our future guests.

2/10 Horrible

Alan

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a complete 5h!thole! CHeck-in took forever, I was asked my address at least 3 times while the clerk was holding my drivers license. The room was a nightmare. There was almost no internet signal. I'm not sure when the last time was it was cleaned. The main room had obviously not been swept and the bathroom floor was more degusting. The table with the phone/ice bucket had chunks of something and wet sicky something else all over it. It smelled of stale cigarette smoke. The layout was ridiculous. There was no-place to hang a jacket or shirt, no counter in the large open bathroom for shaving/tooth brushing supplies and a small metal shelf was installed over the sink faucet handle so it couldn't be turned on very far. There was absolutely nothing positive to be said about the property or staff.
Réponse de Sophia CSR le 23 févr. 2024
Hi Alan,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Hope you will consider giving us another chance to exceed your expectations in the future.

10/10 Excellent

Jeronimo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de Sophia CSR le 21 févr. 2024
Hi Jeronimo,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

10/10 Excellent

Danuta

Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 20 févr. 2024
Hi Danuta,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

4/10 Médiocre

Lyn

Les points faibles : Personnel et service et équipements
Staff not accommodating or helpful
Séjour de 7 nuits en février 2024
Réponse de Sophia CSR le 17 févr. 2024
Hi Lyn,This does not reflect our standard of service, and we take your feedback seriously. We'll address this internally to ensure a more accommodating experience for all our guests. Thank you for bringing this to our attention.

8/10 Bien

Lisa

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 13 févr. 2024
Hi Lisa,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.

10/10 Excellent

wendy

Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 10 févr. 2024
Hi Wendy,Receiving a 10-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 7 févr. 2024
Hi Julie,Thank you for sharing your positive feedback about your experience with us. We are delighted to hear that you had a wonderful time and are thrilled to receive such high praise from you. Knowing that we have exceeded your expectations and provided you with an exceptional experience is incredibly rewarding for us.

8/10 Bien

Crystal

Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 20 mars 2024
Hi Crystal,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Horrible

Mainul

Les points faibles : Infrastructures et conditions de l’hébergement
My toilet was clocked and pasta was clocked. I asked her to clean them they’re saying we are not doing any cleaning service unless you don’t need the property so three days I stay because I paid through working.Expedia so they’re saying they will not do anything, and I still believe that, that’s not fair for me, Expedia
Séjour de 3 nuits en janvier 2024
Réponse de Sophia CSR le 28 janv. 2024
Hi Mainul,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.

8/10 Bien

Lisa

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 26 janv. 2024
Hi Lisa,We express our sincere gratitude for your review and rating. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. We always welcome your ideas and suggestions for your future stays, as they help us improve our services. Our team is committed to providing you with exceptional service consistently.

8/10 Bien

Michael

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Fine for one night
Adequate for a one night stay while traveling. The room is small but clean and comfortable. Very little street noise.
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 24 janv. 2024
Hi Michael,Thank you for choosing us for your one-night stay. We're pleased to hear that the room met your needs with cleanliness and comfort. Your feedback about minimal street noise is appreciated. Safe travels, and we hope to host you again in the future!

10/10 Excellent

wendy

Séjour de 3 nuits en janvier 2024
Réponse de Sophia CSR le 23 janv. 2024
Hi Wendy,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

10/10 Excellent

Elizabetta

Séjour de 7 nuits en janvier 2024
Réponse de Sophia CSR le 22 janv. 2024
Hi Elizabetta,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Bien

Evva

Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 19 janv. 2024
Hi Evva,Thank you for taking the time to rate your experience with us. We appreciate your feedback and are glad to know that you had a positive stay overall. If you have any specific suggestions or areas where you feel we can do better, please feel free to share them with us. We hope to have the pleasure of hosting you again in the future and earning an even higher rating from you.

8/10 Bien

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
January 2024
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 18 janv. 2024
Hi Mary,Your favorable rating is highly appreciated, and we are dedicated to achieving complete guest contentment. Your input and suggestions for your upcoming visits are always encouraged, as they contribute to enhancing our offerings. We eagerly anticipate the chance to assist you once more on your next stay.

10/10 Excellent

IRA

Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 13 janv. 2024
Hi Ira,We are thrilled to have met and surpassed your expectations during your stay. Your satisfaction is our utmost priority, and we will continue to work hard to maintain the high standards that have earned us your positive review.

2/10 Horrible

Randall

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et équipements
The heater did not heat room
Séjour de 2 nuits en janvier 2024
Réponse de Sophia CSR le 9 janv. 2024
Hi Randall,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

8/10 Bien

Steven

Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 28 janv. 2024
Hi Steven,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Howard

Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 9 janv. 2024
Hi Howard,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

6/10 Satisfaisant

Lucina Vázquez

Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 22 janv. 2024
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

6/10 Satisfaisant

ANTONIO

Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 15 janv. 2024
Hi Antonio,Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Patricia

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 22 déc. 2023
Hi Patricia,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

4/10 Médiocre

Harold

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de Sophia CSR le 18 déc. 2023
Hi Harold,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.