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Avis sur Terasu Riviera Maya Hotel & Spa, en Xcaret

4 out of 5
Terasu Riviera Maya Hotel & Spa, en Xcaret
Km 283 access 1 Xcaret Fracc 1, lote 13, Rancho Viejo Xcaret, Playa del Carmen, QROO

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 43 avis sur 53." "
Note des voyageurs de 8 (Bien), d’après 6 avis sur 53." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 53." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 53." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 53." "

9,8/10

Propreté

9,6/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

SONIA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superbe petit hotel niché dans la verdure, possibilité de se relaxer avec le SPA (payant). Nous avons eu la chance de voir les singes araignées. Difficile de trouver hôtel depuis Xcaret.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Sonia

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
L’emplacement
Réponse de Terasu Riviera Maya le 30 déc. 2022
Merci Sonia!

10/10 Excellent

ami

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fue la estancia más agradable de todo mi viaje
Séjour de 1 nuit en mai 2024
Réponse de Terasu le 23 mai 2024
Estimado huésped,Muchas gracias por su comentario. Nos alegra saber que su estancia con nosotros fue la más agradable de su viaje. Trabajamos arduamente para brindar una experiencia excepcional a nuestros huéspedes, y su reconocimiento nos motiva a seguir mejorando. Esperamos tener el placer de recibirlo nuevamente en el futuro.Atentamente,

8/10 Bien

Annah, Denver

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the property and all the staff was amazing. Our only complaint was that it isn’t close to much of anything. We had to either take a bus or taxi into town for shopping, dining not at the hotel or the beach. But if your looking to just relax and lay back this is totally the place for you!
Séjour de 3 nuits en mai 2024
Réponse de Terasu le 23 mai 2024
Dear Guest,Thank you for sharing your experience with us. We’re delighted to hear that you loved the property and found our staff amazing. We understand that our location might not be ideal for everyone, but we’re glad you found it perfect for relaxation. Your feedback is valuable, and we hope to welcome you back for another peaceful stay.Warm regards,

10/10 Excellent

Yuyoung

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
Séjour de 3 nuits en mars 2024
Réponse de Terasu le 23 mai 2024
Dear Guest,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay at our hidden gem, Terasu. It sounds like you had an amazing experience with the local wildlife and the serene environment. We’re also delighted to know that our staff made your stay even more special by assisting with your park tickets, transportation, and WiFi needs. We would love to welcome you back the next time you’re in the area.Warm regards,

4/10 Médiocre

MARIA BARBARA

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
The photos are deceiving : the pool is very small ,if there is a family of 4 there ,there is no room for anyone else. I payed much more than the quote assigned on the front desk which is a small palapa as well as the the dining room.
Séjour de 1 nuit en mai 2024
Réponse de Terasu le 23 mai 2024
Dear Guest,Thank you for sharing your feedback with us. We’re sorry to hear that the pool and dining areas did not meet your expectations and for any inconvenience regarding the pricing. Your comments are valuable to us as they help us improve our services. We hope you’ll give us another opportunity to provide you with a better experience in the future.Warm regards,

6/10 Satisfaisant

Esther

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
It was far from what it appeared to be.
Séjour de 3 nuits en mars 2024
Réponse de Terasu le 23 mai 2024
Dear Guest,Thank you for sharing your experience with us. We understand that our location might not be ideal for everyone. Your feedback is valuable, and we hope to welcome you back for another peaceful stay.Warm regards,

10/10 Excellent

Olga

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Customer service was great. Breakfast was very fulfilling. Highly recommended
Séjour de 3 nuits en avril 2024
Réponse de Terasu le 23 mai 2024
Dear Guest,Thank you for your kind review! We’re delighted to hear that you enjoyed our customer service and fulfilling breakfast. Your recommendation means a lot to us. We hope to welcome you back again soon.Warm regards,

10/10 Excellent

marieli susana romero

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff and restaurant were superb. We were welcomed by monkeys on our arrival. Its small and quiet during the day but you can here people arrive as they come back from XPlor
Séjour de 2 nuits en avril 2024
Réponse de Terasu le 23 mai 2024
Dear Guest,Thank you for your lovely review! We’re thrilled to hear that you found our staff and restaurant superb and enjoyed the warm welcome from the monkeys. We appreciate your understanding regarding the noise from guests returning from XPlor. We hope to have the pleasure of welcoming you back for another enjoyable stay.Warm regards,

10/10 Excellent

Sarah

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
THIS PLACE IS AMAZING!!!!! Huge shout out to Fanny, Fernando, Jose, and Omar! They are truly such amazing people, they were so kind and welcoming. They went above and beyond to make sure we were well accommodated and happy. Now, the hotel is beautiful! We fed monkeys every morning! This place is such a great vibe! I will DEFINITELY be coming back!
Réponse de Terasu le 23 mai 2024
Dear Guest,Thank you for your enthusiastic review! We’re thrilled to hear that you had an amazing stay and that our staff made your experience exceptional. It’s wonderful to know you enjoyed the beautiful surroundings and feeding the monkeys each morning. We can’t wait to welcome you back for another fantastic stay!Warm regards,

10/10 Excellent

Kimberley

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is beyond amazing. Very friendly and accommodating. Food here is also amazing. Hotel rooms are very cute, cozy and clean. Hotel is also a good distance from clubs and restaurants. The area feels very safe as well. 10/10, I’ll most definitely be coming back. Ps, make sure to have bug spray!!
Réponse de Terasu le 23 mai 2024
Dear Guest,Thank you for your fantastic review! We’re thrilled to hear that our staff exceeded your expectations with their friendliness and accommodation. It’s great to know that you enjoyed the delicious food and found the hotel rooms cute, cozy, and clean. We’re glad you felt safe in the area. Thank you for the reminder about bug spray—we’ll make sure to have it readily available. We can’t wait to welcome you back for another wonderful stay!Warm regards,

10/10 Excellent

Bernard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel exceeded expectations! Staff was fantastic!!
Séjour de 3 nuits en février 2024

10/10 Excellent

Esma

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic staff! Nice a quiet. Definitely feeding the monkeys was super cool. Room was clean. Food was fantastic. Really enjoyed our stay.
Séjour de 4 nuits en mars 2024

10/10 Excellent

Felipe

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the friendly reception. The concierge carried our bags and showed the restaurant, pool and room. Wood fire fresh pizza was amazing.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Evette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super cool jungle getaway about ten mins drive away from playa del carmen city center....Hotel very clean, Super friendly staff and the spider monkeys in the mornings makes this place so truly special!They are gentle when taking food and they dont steal sunglasses or cellphones like the ones in Asia LOL! Will definitely return in the near future! Special Thanks to Fanny, Jose , Omar and the nice older gent who always helped with the luggage!
Séjour de 5 nuits en février 2024

10/10 Excellent

Alma

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a beautiful hotel with amazing staff and food. It’s surrounded by tree canopies where you can occasionally spot a spider monkey, and if your lucky, feed one too. My fiancé and I stayed there for 5 nights and enjoyed the complimentary breakfast and the peaceful surroundings. Close enough to drive to Playa del Carmen (15 minute drive) and literally walking distance from the Xenses theme park and Xplor. So glad we found this hidden gem. A special thank to Fanny and Jose who were gracious and made us feel welcomed!

10/10 Excellent

juan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

10/10 Excellent

Lia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

8/10 Bien

Susan

Séjour de 1 nuit en février 2024

10/10 Excellent

Eunsoo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great while staying here! Super friendly staff and hotel is so peaceful. You can walk to Xcaret parks as well! Must stay!!!!!
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Marguerite

Voyage en couple
Les points forts : Propreté et personnel et service
The staff were absolutely phenomenal. They were the highlight of our stay. They were so friendly and accommodating. One employee even gave us a banana to feed some monkeys. This hotel is a bit far from anything so the location wasn’t the best for us since we didn’t have a vehicle.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Biviana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient for our planned day at Xcaret. Everyone at the Hotel was super nice, and they had excellent service.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Luis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great place to stay if you like nature thanks to Nemesio, Fanny and rest of crew make it more enjoyable to stay only deal if you don't bring a car transportation is available at the main hwy but place is nice.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Deborah

Séjour de 4 nuits en janvier 2024

10/10 Excellent

Mayra

Voyage en couple
Les points forts : Équipements
Séjour de 1 nuit en décembre 2023

8/10 Bien

rodrigo

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
I like this property because it is very quiet.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Justin, Candiac

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing property nested in nature, very kind, friendly and helpful staff, environment a little to noisy during the day due to highway and parks proximity, I fully recommend it if able to disregard surrounding disquietness.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

rodrigo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es una propiedad encantadora, de mucha paz y tranquilidad, en medio de la naturaleza.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Eun Hee

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
직원들의 친절이 가식적이지 않고 진심이다. 주변이 모두 나무여서 정글 속에 있는 것 같다. 특히 조식부페 때 야생원숭이들이 바나나를 얻어 먹으러 와서 색다른 체험을 할 수 있다. Xplor까지 걸어갈 수 있는 거리이나, 걸어다니는 사람이 거의 없긴 하다.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Heather, Portland

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
Séjour de 2 nuits en juillet 2023
Réponse de Terasu le 31 juil. 2023
Dear Heather, thank you very much for your valuable comments. They are very important to us and help us improve the experiences of our future guests. You are always welcome to our facilities and we hope to have the pleasure of seeing you here again very soon! Best regards from Playa del Carmen!

10/10 Excellent

Raul

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Una atención de calidad.
Séjour de 1 nuit en juillet 2023
Réponse de Terasu le 18 juil. 2023
¡Querido Raul! Muchas gracias por tus valiosos comentarios, estos son muy importantes para nosotros. Siempre eres bienvenido en nuestras instalaciones, ¡esperamos tener el placer de verte muy pronto! ¡Saludos cordiales desde Playa del Carmen!

10/10 Excellent

Elizabeth

Séjour de 4 nuits en juin 2023
Réponse de Terasu le 18 juil. 2023
¡Querida Elizabeth! Muchas gracias por tus valiosos comentarios, estos son muy importantes para nosotros. Siempre eres bienvenida en nuestras instalaciones, ¡esperamos tener el placer de verte muy pronto! ¡Saludos cordiales desde Playa del Carmen!

8/10 Bien

SOIN

Séjour de 2 nuits en mai 2023
Réponse de Terasu le 24 mai 2023
Hello!, thank you very much for your valuable comments. They are very important to us and help us improve the experiences of our future guests. You are always welcome to our facilities and we hope to have the pleasure of seeing you here again very soon! Best regards from Playa del Carmen!

8/10 Bien

Roberto

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Everything is close by
Séjour de 7 nuits en mai 2023
Réponse de Terasu le 23 mai 2023
Dear Roberto, thank you very much for your valuable comments. They are very important to us and help us improve the experiences of our future guests. You are always welcome to our facilities and we hope to have the pleasure of seeing you here again very soon! Best regards from Playa del Carmen!

10/10 Excellent

Luis

Séjour de 2 nuits en mai 2023
Réponse de Terasu le 20 juin 2023
¡Querido Luis Muchas gracias por tus valiosos comentarios, estos son muy importantes para nosotros. Siempre eres bienvenido en nuestras instalaciones, ¡esperamos tener el placer de verte muy pronto! ¡Saludos cordiales desde Playa del Carmen!

10/10 Excellent

sergio

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
EXCELENTE UBICACION Y LA PROPIEDAD SUPER CUIDADA EN PERFECTAS CONCIDIONES
Séjour de 2 nuits en avril 2023
Réponse de Tera le 23 mai 2023
Muchas gracias Sergio por tus valiosos comentarios, estos son muy importantes para nosotros. Siempre eres bienvenido en nuestras instalaciones, ¡esperamos tener el placer de verte muy pronto! ¡Saludos cordiales desde Playa del Carmen!

10/10 Excellent

Alejandro

Séjour de 1 nuit en mars 2023

10/10 Excellent

Glenn

Séjour de 3 nuits en février 2023

2/10 Horrible

karine, beverly hills

Les points faibles : Infrastructures et conditions de l’hébergement
While the room is impeccable and the housekeeper does everything to please you, we had to deal with an experience like never before. Extreme sewer smell in our room for the 4 nights and no matter what product they put we woke up with migraines every single day and it was impossible to interact in this room.had to sleep with windows open and could barely access bathroom due to this awful smell. Shower was plugged at all time it was used. Running non stop water was the only relief we could have to take down the smell. AWFUL.
Séjour de 3 nuits en février 2023

10/10 Excellent

Sarah

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en janvier 2023

10/10 Excellent

Hector

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2023

8/10 Bien

francisco

Séjour de 1 nuit en décembre 2022

10/10 Excellent

Alma

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

10/10 Excellent

Patricia

Les points forts : Propreté et confort de la chambre
Unbelievable Hotel
Wow. Unbelievable property. Great location right in the middle of Xcaret park in Playa del Carmen away from the noise. The staff was so kind, we wanted to see the area and they helped us organize tours which picked us up at the hotel and returned us there. Free continental breakfast was great and the rooms are big, luxurious and comfortable. Really unique property, even monkeys would come by every day. Brand new hotel true boutique experience, truly unbelievable
Séjour de 1 nuit en décembre 2022
Réponse de Terasu Riviera Maya le 30 déc. 2022
Appreciate it! Hope to see you next time!

10/10 Excellent

Tamara D

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Off the beaten path. Quiet. Close to attractions. Great communication.
Réponse de Terasu Riviera Maya le 14 déc. 2022
Dear Tamara! Thank you so much for your comments, hope to see you next time!

10/10 Excellent

MARIBEL

Les points forts : Propreté et confort de la chambre
EXTRAORDINARIO
Séjour de 5 nuits en octobre 2022
Réponse de Terasu Riviera Maya le 26 oct. 2022
Muchas gracias por tus comentarios Maribel! Eres siempre super bienvenida!

10/10 Excellent

Tere

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Un concepto de hotel boutique, pequeño pero lindo, me sorprendí de lo agrabable que resultó. La cama deliciosa, por las sábanas y almohadas. Si buscas un hotel solo para llegar a dormir o descansar es una excelente opción y a un súper precio. El desayuno es muy básico pero por el precio es justo
Séjour de 1 nuit en août 2022
Réponse de Review le 7 sept. 2022
Muchas gracias por tus valiosos comentarios Tere, son muy importantes para nosotros y nos ayudan a mejorar experiencias de nuestros futuros huespedes. Siempre eres bienvenida en nuestras instalaciones y esperamos tener el placer de verte de nuevo por aqui muy pronto. Saludos cordiales!