3 piscines extérieures, tentes de plage, parasols de plage
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Avis sur Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 out of 5
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Av. Constituyentes No. 2, Playa del Carmen, QROO

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 757 avis sur 1175." "
Note des voyageurs de 8 (Bien), d’après 235 avis sur 1175." "
Note des voyageurs de 6 (Satisfaisant), d’après 92 avis sur 1175." "
Note des voyageurs de 4 (Médiocre), d’après 53 avis sur 1175." "
Note des voyageurs de 2 (Horrible), d’après 38 avis sur 1175." "

9,6/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

philippe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel hôtel au coeur de Playa d'El Carmen, accessible à tout, très belle prestation, 8 restaurants impeccables et diversifiée, personnel gentil et respectueux, manque de francophonie
Séjour de 14 nuits en décembre 2023
Réponse de JMC- Sales Team le 23 janv. 2024
Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen! We are delighted to learn your stay was most enjoyable!

8/10 Bien

Jean Edouard

Les points forts : Infrastructures et conditions de l’hébergement
Very Good quality price
Séjour de 1 nuit en octobre 2023
Réponse de JMC- Sales Team le 6 oct. 2023
Dear Jean Edouard,Thank you for taking the time to share your recent experience at Hilton Playa del Carmen, we are happy to learn your stay was overall enjoyable!

2/10 Horrible

Jean Edouard

Séjour de 1 nuit en octobre 2023
Réponse de Management Assistant le 23 oct. 2023
Dear Jean, Thank you for taking the time to rate us.We regret not having met your expectations.It would be helpful if you could share with us more about your experience with us.Thanks again.

10/10 Excellent

Philippe

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2021
Réponse de Ana Figueroa le 30 déc. 2021
Dear Philippe, Thank you for taking a moment to share your experience. It was a pleasure having you, and we are glad to know you were pleased with the hotel overall. We look forward to having the opportunity of hosting you back at Hilton Playa del Carmen.

4/10 Médiocre

Jennifer

Voyage en couple
Les points forts : Propreté et personnel et service
Terrible food! However the staff are great! If you want to walk out from the resort to the beach this is not the resort for you. The beach has erosion, lots a rocks and no where to lay out and you are unable to walk along the beach. Resort if very laid back so if you are looking for a party vibe or fun activities pick another resort. Also bad alcohol selection….top self is watered down as well!!!
Séjour de 5 nuits en mai 2024
Réponse de Kevin Yañez, MOD le 22 mai 2024
We are very sorry to hear that your experience was not satisfactory. We appreciate your comments and want to assure you that we will work on each of them to improve our services. We hope to have the opportunity to welcome you again in the future and be able to satisfy all your needs. Thank you for your understanding and for helping us to be better.

8/10 Bien

Ryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Samantha Hidalgo le 22 mai 2024
Dear Ryan,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

6/10 Satisfaisant

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property, great service and staff, I am a gold hilton rewards member but will never stay here again. Stay away unless you want to go broke. Dining option's are terrible, Buffett closes at 4:30 pm. 4 other resturants operated on alternate nights. Beautiful pool, if you choose to find a lounge chair you must pay $130 a day for a cabana all lounges go with cabanas. No stocked liquor in the rooms, only 2 beers and a coke, dont ask for more thats the limit. Name brand drinks are extra only local stuff. So in closing my advice stay away from American companys trying to operate hotels in mexico. We are going back to the RIU brand, they know how to operate hotels in Mexico.
Séjour de 5 nuits en mai 2024
Réponse de Kevin Yañez, MOD le 19 mai 2024
Thank you for taking the time to write a summary of your stay with us. We are sorry to hear that we did not meet your expectations during your visit. Please be assured that we take your comments very seriously and will take this opportunity to work on these areas in order to provide better service to our guests. Overall, we take these comments very seriously and you can be assured that the necessary steps are being taken to prevent future occurrences.That said, we look forward to the opportunity to welcome you back for a renewed opportunity to redeem your confidence in our resort and service.

8/10 Bien

Steven Craig

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the hotel the only issue is that Expedia customers do not receive the same level of service such as premium drinks cost extra and at a very high price for the difference.
Séjour de 8 nuits en mai 2024
Réponse de Kevin Yañez, MOD le 19 mai 2024
Thank you for sharing your opinion through this medium. Your comments are really valuable to us, as they allow us to improve our service and product levels. We apologize for not meeting your expectations. However, we hope that as we continue to work to improve our product, you will choose to give us another opportunity to serve you better in the future.

10/10 Excellent

D'Vaughnia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this property very beautiful
Séjour de 6 nuits en mai 2024
Réponse de Samantha Hidalgo le 19 mai 2024
Dear DVaughnia,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

8/10 Bien

Mark Alan, Bend

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Resort. Pool was great. Wading out into the ocean was very rocky. The food offerings could have been better.
Séjour de 6 nuits en mai 2024
Réponse de Samantha Hidalgo le 15 mai 2024
Dear Mark Alan,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel. The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 Excellent

Roberto, Va beach

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only thing I didn’t like is that cabanas are all around the pool for people to pay for. Got annoying cuz we just wanted a chair to put our towels on
Séjour de 4 nuits en mai 2024
Réponse de Samantha Hidalgo le 10 mai 2024
Dear Roberto,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 Excellent

Gina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2024
Réponse de Samantha Hidalgo le 10 mai 2024
Dear Gina,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 Excellent

Alex

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had the best time! Service-Excellent Pool-Excellent Food-Excellent Beach-Okay. Water was pretty, but not accessible due to the amount of the rocks. Plus, large amount of the Sargasm blooms on the beach, but that’s not their fault. We would definitely return to Hilton Playa Del Carmen.
Séjour de 4 nuits en mai 2024
Réponse de Samantha Hidalgo le 10 mai 2024
Dear Alex,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 Excellent

VANESSA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service from everyone was TOP NOTCH. Luis the catering manager and his staff in SPICE and MARIA P Restaurant really went out of their way for us. The older gentlemen working at the Café serving cappuccinos and desserts had the best energy! He was amazing. I have zero complaints about the food , our room, or the resort. Exceeding my expectations for an all inclusive
Séjour de 4 nuits en avril 2024
Réponse de Samantha Hidalgo le 7 mai 2024
Dear Vanessa,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 Excellent

Saad

Voyage en couple
Les points forts : Propreté et personnel et service
Amazing
Séjour de 3 nuits en avril 2024
Réponse de Samantha Hidalgo le 4 mai 2024
Dear Saad,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!

10/10 Excellent

Robert Scott

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is very attentive and accommodating
Séjour de 5 nuits en avril 2024
Réponse de Samantha Hidalgo le 3 mai 2024
Dear Robert Scott,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 Excellent

Sharlene, Calgary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our 3rd time at this resort. It’s the best. Right in town, beautiful resort, good food, excellent service. Not too big.
Séjour de 7 nuits en avril 2024
Réponse de Kevin Yañez, MOD le 2 mai 2024
Thank you for taking the time to write a review about your stay at our resort.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and our resort.

10/10 Excellent

Deanna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property
Séjour de 3 nuits en mars 2024
Réponse de Kevin Yañez, MOD le 2 mai 2024
We sincerely hope that you will give us the opportunity to host you again in the future so that we can provide you with the extraordinary experience you deserve. Please do not hesitate to contact us personally before your arrival.We will be happy to assist you.

10/10 Excellent

Brandi Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place! Will be back!
Séjour de 4 nuits en avril 2024
Réponse de Kevin Yañez, MOD le 2 mai 2024
We are glad to hear that your stay was most enjoyable and that you were very satisfied with our service. We strive to provide the most memorable experience for our valued guests. Please do not hesitate to contact us personally before your arrival.We will be happy to assist you.

10/10 Excellent

Letícia, Las Vegas

Séjour de 6 nuits en avril 2024
Réponse de Samantha Hidalgo le 21 mai 2024
Dear Leticia,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 Excellent

Joanna

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn't that beach had lots of rocks which made difficult to swim
Séjour de 3 nuits en avril 2024
Réponse de Kevin Yañez, MOD le 1 mai 2024
We would like to thank you for choosing our resort as your host for your recent visit to our destination. It was a pleasure to have you stay with us and we appreciate you taking the time to share your experience on the platform. We regret that the beach was not what you expected, unfortunately the area is very rocky, and with signage to avoid accidents.We hope this detail did not affect your experience with us, we hope to see you again, if you allow us, so you can enjoy the other benefits that the hotel has.best regards.

6/10 Satisfaisant

Elena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Food needs to be worked on
Séjour de 6 nuits en avril 2024
Réponse de Kevin Yañez, MOD le 30 avr. 2024
Thank you for taking the time to write a summary of your stay with us.We apologize that we did not meet your expectations. However, we hope that as we continue to work to improve our product, you will choose to give us another opportunity to serve you better in the future.

10/10 Excellent

Bianca

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property and great food.
Séjour de 5 nuits en avril 2024
Réponse de Kevin Yañez, MOD le 30 avr. 2024
We thank you for taking the time to share with us such a wonderful review of your experience.We look forward to having the pleasure of welcoming you again in the near future.

10/10 Excellent

Joel, Cement

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Ana Figueroa, Managing Director Assistant le 30 avr. 2024
Dear Joel, We appreciate you taking the time to post about your stay with us, and We truly hope you can give us the opportunity to host you again in the future to offer you another remarkable experience. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you.

10/10 Excellent

Joao Agostinho Da

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not enough pool side seating was the biggest disappointment for this property. In order to seat by the pool one had to pay for it
Séjour de 4 nuits en avril 2024

8/10 Bien

Maria

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
More bathrooms, food options for lunch closer to main pool and beach. Update elevators, better options on beers.
Séjour de 8 nuits en avril 2024

8/10 Bien

KARINA VERONICA GENIS

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Algunos de su personal no tienen actitud de servicio y parece que están enojados, otros dan preferencia a los extranjeros. Su playa no es apta para meterse, mucha roca y nos tocó llena de sargazo. Lo demás muy bien.
Séjour de 4 nuits en avril 2024
Réponse de Kevin Yañez, MOD le 26 avr. 2024
Le agradecemos el tiempo que ha invertido en redactar un resumen de su estancia con nosotros, le pedimos disculpas por no haber cumplido sus expectativas, no obstante, esperamos que, mientras seguimos trabajando para mejorar nuestro producto, decida darnos otra oportunidad de servirle mejor en el futuro.

10/10 Excellent

Kelli

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was fun!!
Séjour de 2 nuits en avril 2024
Réponse de Samantha Hidalgo le 24 avr. 2024
Dear Kelli,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!All The Best,

10/10 Excellent

Carolina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El servicio de los meseros y trabajadores fue excelente, es un lugar muy cómodo y tranquilo.
Séjour de 4 nuits en avril 2024
Réponse de Kevin Yañez, MOD le 20 avr. 2024
Gracias por tomarse el tiempo de escribir y compartir su reciente experiencia en Hilton Playa del Carmen, Nos alegra saber que su estancia ha sido de lo más agradable y que ha quedado muy satisfecho con nuestro servicio. Nos esforzamos por ofrecer la experiencia más memorable a nuestros valiosos huéspedes.Apreciamos mucho sus amables comentarios aquí y los he compartido con nuestro equipo.

10/10 Excellent

Shane, Manhattan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff & service 10/10
Séjour de 4 nuits en avril 2024
Réponse de Samantha Hidalgo le 19 avr. 2024
Dear Shane,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

8/10 Bien

Kristine, Hartford

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We thoroughly enjoyed our stay, but I have one concern regarding the pool area. Despite the agreement we signed not to reserve lounge chairs with towels, it seemed that many guests disregarded this rule. As a result, those who arrived early to use the pool were unable to find available chairs. It would be appreciated if the resort could enforce this rule more effectively to ensure fairness for all guests.
Séjour de 5 nuits en avril 2024
Réponse de Samantha Hidalgo le 19 avr. 2024
Dear Kristine,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services.The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.All The Best,Hilton Playa del Carmen

8/10 Bien

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Too salesy when there There was a smell of sewage outside our room on that’s side of the property, not in the room. Staff were great Place was clean
Séjour de 3 nuits en avril 2024
Réponse de Ana Figueroa, Managing Director Assistant le 18 avr. 2024
Dear John, Thank you for sharing your comments and observations on your visit to Hilton Playa del Carmen. We sincerely appreciate the time invested in writing this review and we are glad to know you enjoyed our cleanliness and service.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you with a truly wonderful and memorable experience. Please feel free to reach us prior to your next visit if you need assistance prior to arrival.

10/10 Excellent

Eva

Séjour de 6 nuits en avril 2024
Réponse de Samantha Hidalgo le 5 mai 2024
Dear Eva,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!All The Best,

10/10 Excellent

christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our second stay here. It has improved noticeably in the last few years. Good value for money and probably the best place to stay in Playa.
Séjour de 3 nuits en avril 2024
Réponse de Ana Figueroa, Managing Director Assistant le 15 avr. 2024
Dear Christopher,Thank you very much for your recent visit to our slice of paradise. We cannot thank you enough for your loyalty to Hilton Playa del Carmen, and we are very grateful for your preference. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.Once again, we thank you for taking the time to share such a wonderful review of your experience with us, and look forward to welcoming you back in the not too distant future.

8/10 Bien

Estephania

Les points forts : Propreté, personnel et service, équipements
Me gustó la ubicación
Séjour de 3 nuits en avril 2024
Réponse de Samantha Hidalgo le 16 avr. 2024
Estimada Estephania,Queremos hacerle llegar nuestro más sincero agradecimiento por tomarse el tiempo para completar nuestra encuesta de salida. En nombre del personal de Hilton Playa del Carmen, nos gustaría aprovechar esta oportunidad para agradecerles el permitirnos tener el privilegio de hospedar a huéspedes tan distinguidos como ustedes.Quisiéramos tener el gusto de volver a tenerlos aquí en casa, por lo que les pedimos que si deciden darnos esta oportunidad, nos lo hagan saber para consentirlos una vez más como se merecen! ¡Gracias y hasta pronto!Hilton Playa del Carmen.

10/10 Excellent

Blake R

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best places we have stayed at in Playa Del Carmen. 2 time there, looking forward to the next go around.
Séjour de 4 nuits en avril 2024
Réponse de Joan Canto - Sales Team le 14 avr. 2024
Dear Blake, Thank you for choosing our beutiful resort for your recentr stay in Playa del Carmen, we are delight to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience.

6/10 Satisfaisant

Stanley

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Upcharge on cabanas and room had several ants on the floor.
Séjour de 7 nuits en avril 2024
Réponse de Samantha Hidalgo le 19 avr. 2024
Dear Stanley,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services.The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.All The Best,Hilton Playa del Carmen

10/10 Excellent

Gabriel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy aceess to shopping and local dining. Resort was clean, nice staff, and good food. The on staff photographers were a nice touch. We were able to get some good keepsake photographs from the trip.
Séjour de 4 nuits en janvier 2024
Réponse de Samantha Hidalgo le 13 avr. 2024
Dear Gabriel,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!All The Best,

10/10 Excellent

Kaitlyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Samantha Hidalgo le 10 avr. 2024
Dear Kaitlyn,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

8/10 Bien

Ann

Séjour de 5 nuits en avril 2024
Réponse de Ana Figueroa, Managing Director Assistant le 30 avr. 2024
Dear Ann, On behalf of the staff and Management of our resort, we would like to thank you for taking the time to share your experience with us. We hope to have the honor of welcoming you back, allowing us the opportunity to provide you with a truly wonderful and memorable experience.

10/10 Excellent

Ryan

Séjour de 4 nuits en mars 2024
Réponse de Samantha Hidalgo le 28 avr. 2024
Dear Ryan,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

8/10 Bien

Darlene

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Samantha Hidalgo le 7 avr. 2024
Dear Darlene,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Samantha Hidalgo le 7 avr. 2024
Dear Patrick,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We thoroughly enjoyed our stay. The staff was unbelievably kind and attentive, and the rooms were always kept spotless. The food was excellent, but some restaurants were better than others. I would stay away from any of the paid meals. Room service was always timely but the food was either amazing or mediocre. Drinks were ok and plentiful but felt a little watered down at times. The resort should replace the hot tubs in the bedrooms with a larger dresser and desk. We stayed in a king oceanfront walkout but the benefit was diminished by the bushes in front. Playa should replace the lawn cabanas with a cabana and chairs at the nearby pool as a standard accommodation with this pricy room. All in all it was a wonderful week and we look forward to going again next year.
Séjour de 6 nuits en mars 2024
Réponse de Joan Canto - Sales Team le 5 avr. 2024
Dear Karen, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your experience, we look forward to welcoming you back!

10/10 Excellent

Maria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Is Amazing and excellent attention for the personal people
Séjour de 2 nuits en avril 2024
Réponse de Ana Figueroa, Managing Director Assistant le 3 avr. 2024
Dear Maria, Thank you for choosing us to spend your vacation. We appreciate your kind comments, and they will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.We hope to have the honor of welcoming you again for another exceptional stay.

8/10 Bien

Christopher Bruce

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice resort and conveniently located near 5th Ave. Staff are very friendly and they ensure that you have everything you need. The biggest drawback we experienced was how many up charges there were for a resort that is supposed to be 'all-inclusive'.
Séjour de 4 nuits en mars 2024
Réponse de Ana Figueroa, Managing Director Assistant le 3 avr. 2024
Dear Christopher Bruce,Thank you for choosing our resort, and for taking the time to share your impressions. We sincerely appreciate your feedback, and we are grateful to hear your praises to our team members.Our Executive Team is reviewing your comments in regard to communication and offer of premium perks, to ensure they are used to improve our guest's experience. Once again, we thank you for sharing a detailed review of your experience. Please be certain that your comments will not be overlooked, and we truly hope to have the opportunity to host you again in the future.

10/10 Excellent

Cathelena C

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
This is the 2nd time I’ve come to this resort and I love it. I’ve been to MX a handful of times and this resort is my favorite. The location, it’s right by the 5th avenue strip which is nice to get off the resort and shop. Also a short walk from the ferry to Cozumel. The resort itself is great. The food and the staff and 10/10. Would come here again.
Séjour de 6 nuits en mars 2024
Réponse de Ana Figueroa, Managing Director Assistant le 3 avr. 2024
Dear Cathelena C, We cannot thank you enough for taking your valuable time to share this wonderful review. We are thrilled to know you had a fantastic vacation and took advantage of our privileged location in Playa del Carmen.Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests.We would certainly love to have you back for another excellent stay at Hilton Playa del Carmen, your home away from home.

10/10 Excellent

Ruben Alberto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Ana Figueroa, Managing Director Assistant le 3 avr. 2024
Dear Ruben Alberto, Thank you very much for taking the time to share your experience following your recent stay at our beautiful property. We are glad to know that you enjoyed your time with us, and we sincerely look forward to having the pleasure of hosting you again soon.

10/10 Excellent

Alissa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort is very nice, staff is very friendly, and I really like that it was super clean. Very lively night life off the resort and very safe. My husband smokes but there is no smoking on the resort. Overall great experience.
Séjour de 7 nuits en mars 2024
Réponse de Ana Figueroa, Managing Director Assistant le 3 avr. 2024
Dear Alissa, We appreciate the time that you have invested in writing an overview of your stay with us. We are happy to hear you enjoyed our cleanliness and service.Thanks again for your time and visit, and we sincerely hope to have the opportunity to welcome you again in the near future.

10/10 Excellent

Andrea

Séjour de 4 nuits en mars 2024
Réponse de Samantha Hidalgo le 21 avr. 2024
Dear Andrea,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!All The Best,