Avis
7,4
Bien
7,6/10
Propreté
8,2/10
Personnel et service
7,2/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
26 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
4/10 Médiocre
Audrey
Voyage en famille
18 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Audrey
Séjour de 1 nuit en mai 2024
Réponse de Manager le 21 mai 2024
Hello Audrey, We apologize for any inconvenience caused by the pool closure during your stay. We strive to maintain our facilities to the highest standards for the enjoyment of all our guests. Should you have any further feedback or concerns, please do not hesitate to contact our management team directly.
6/10 Satisfaisant
charles
Voyage en famille avec de jeunes enfants
5 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
charles
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 7 mai 2024
Hi Charles,Thank you for sharing your feedback about your recent stay. Ensuring that our facilities are comfortable and up to date is important to us, and we will take your comments into consideration as we continue to improve our property. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with an improved experience during a future visit.
8/10 Bien
Diane
Voyage en couple
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diane
Séjour de 3 nuits en mars 2024
Réponse de Guest Relation Management le 4 avr. 2024
Hi Diane,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found your room to be clean during your stay. Ensuring that our guests have a comfortable and hassle-free stay is important to us, and we regret that you experienced difficulties with adjusting the shower temperature and the room key. Your feedback will be shared with our maintenance team to address the issues promptly and prevent similar occurrences in the future. Once again, we appreciate you choosing to stay at Quality Inn & Suites Plattsburgh and hope to have the chance to welcome you back in the future.
8/10 Bien
Véronique
Voyage en famille
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Véronique
Séjour de 1 nuit en mars 2024
Réponse de Guest Relation Management le 3 avr. 2024
Hi Veronique,Thank you for sharing your feedback! We're delighted to hear that you found your bedroom to be clean and comfortable, and that you enjoyed the breakfast options provided. Providing a comfortable room and a satisfying meal experience are top priorities for us, and we're glad that we could meet your expectations in these areas. Your satisfaction is important to us, and we understand the importance of having access to all advertised amenities. Rest assured, we will address this issue to ensure a better experience for our guests in the future. Once again, we appreciate you choosing to stay at Quality Inn & Suites Plattsburgh and hope to have the chance to welcome you back in the future.
2/10 Horrible
Diane
Voyage en famille
1 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diane
Séjour de 1 nuit en mars 2024
Réponse de Guest Relation Management le 2 avr. 2024
Hi Diane,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
6/10 Satisfaisant
Cyril
Voyage en famille
31 mars 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Cyril
Séjour de 1 nuit en mars 2024
Réponse de Manager le 2 avr. 2024
Hello Cyril, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us as we strive to improve our services. We encourage you to reach out to our management team to address any concerns you may have. Thank you for bringing this to our attention.
2/10 Horrible
Sandrine
31 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sandrine
Réponse de Guest Relation Management le 2 avr. 2024
Hi Sandrine,Your feedback is invaluable, and I assure you that we take it seriously. We will immediately address this matter with our housekeeping team to ensure that our standards are upheld and that such issues do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
4/10 Médiocre
Jenny
Voyage en couple
30 mars 2024
Les points forts : Personnel et service
Jenny
Séjour de 1 nuit en mars 2024
Réponse de Manager le 31 mars 2024
Hello Jenny,We apologize for any inconvenience caused by the temporary closure of our pool. Feel free to reach out to our management team for further updates or assistance regarding this matter. Thank you for sharing your feedback with us.
2/10 Horrible
chloé
29 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
chloé
Séjour de 1 nuit en mars 2024
Réponse de Manager le 31 mars 2024
Hello chloé,We appreciate your feedback and regret any inconvenience caused during your stay. Should you have any further concerns, please feel free to reach out to our management team for assistance.
10/10 Excellent
MARTINE
Voyage en couple
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MARTINE
Séjour de 1 nuit en mars 2024
Réponse de Manager le 31 mars 2024
Hello MARTINE,Nous sommes ravis d'apprendre que l'emplacement de notre hôtel vous a plu. Nous espérons que vous avez passé un agréable séjour parmi nous.
8/10 Bien
Amelie
23 mars 2024
Amelie
Séjour de 1 nuit en mars 2024
Réponse de Manager le 14 avr. 2024
Hello Amelie,We appreciate you choosing our hotel for your stay! Should you have any feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.
6/10 Satisfaisant
EDDY CASTELLANOS
17 mars 2024
Les points forts : Propreté
EDDY CASTELLANOS
Séjour de 3 nuits en mars 2024
Réponse de Guest Relation Management le 19 mars 2024
Hi Eddy,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you for choosing to stay at Quality Inn & Suites Plattsburgh, and we hope to have the pleasure of welcoming you back soon.
8/10 Bien
Reginald
Voyage en couple
12 mars 2024
Les points forts : Équipements
Reginald
Séjour de 1 nuit en mars 2024
Réponse de Guest Relation Management le 12 mars 2024
Hi Reginald,Providing a clean and comfortable environment for our guests is of the utmost importance to us, and we take your concerns seriously. We will address this issue with our housekeeping team to ensure that our standards are consistently upheld. Your feedback helps us to identify areas for improvement, and we appreciate you bringing this matter to our attention. Thank you for choosing Quality Inn & Suites Plattsburgh, and we hope to have the pleasure of welcoming you back soon.
8/10 Bien
Maude
Voyage en famille
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maude
Séjour de 1 nuit en mars 2024
Réponse de Guest Relation Management le 12 mars 2024
Hi Maude,We're pleased to hear that you had a good stay at Quality Inn & Suites Plattsburgh! Providing a positive experience for our guests is our top priority, and we're glad to know that you enjoyed your time with us. We value your input, and we look forward to the opportunity to welcome you back for another great stay in the future!
6/10 Satisfaisant
Britany
10 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Britany
Séjour de 1 nuit en mars 2024
Réponse de Guest Relation Management le 12 mars 2024
Hi Britany,Your comfort and well-being are our top priorities, and we regret that our cleaning practices did not meet your expectations. We will address this matter with our housekeeping team to ensure that cleaning products are used appropriately and that any excess is properly disposed of to prevent such issues in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
2/10 Horrible
Claudia
8 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Claudia
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Claudia,Nous regrettons d'apprendre que votre séjour n'ait pas été à la hauteur de vos attentes. Nous prenons en compte vos commentaires pour améliorer nos services. Nous vous encourageons à contacter la direction afin de discuter de vos préoccupations directement. Votre avis est précieux et nous espérons avoir l'opportunité de regagner votre confiance à l'avenir.
10/10 Excellent
Sebastien
Voyage en famille
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sebastien
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Sebastien,Nous sommes ravis que vous ayez apprécié notre petit-déjeuner continental et trouvé nos tarifs satisfaisants. N'hésitez pas à revenir nous rendre visite lors de votre prochain séjour.
10/10 Excellent
Carmen
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carmen
Séjour de 1 nuit en mars 2024
Réponse de Guest Relation Management le 5 mars 2024
Hi Carmen,Thank you for your feedback! We're delighted to hear that you had a good stay with us. Your satisfaction is our top priority, and we're thrilled that we could provide you with a positive experience. Thank you for choosing Quality Inn & Suites Plattsburgh, and we look forward to welcoming you back for another great stay in the future!
2/10 Horrible
Julie
3 mars 2024
Les points faibles : Personnel et service
Julie
Séjour de 1 nuit en mars 2024
Réponse de Guest Relation Management le 5 mars 2024
Hi Julie,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
2/10 Horrible
Cindy
1 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cindy
Séjour de 1 nuit en février 2024
Réponse de Manager le 3 mars 2024
Hello Cindy,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we have shared your comments with the appropriate teams for further review. We encourage you to contact management directly for any additional assistance regarding your concerns.
10/10 Excellent
Louise
Voyage en couple
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Louise
Séjour de 2 nuits en février 2024
Réponse de Manager le 3 mars 2024
Hello Louise,We are delighted to hear that you enjoyed the variety of breakfast items available during your stay. Our aim is to offer a fulfilling and convenient breakfast experience for all our guests to kickstart their day with ease. Your positive feedback is truly appreciated and we hope to welcome you back soon for another enjoyable stay with us!
8/10 Bien
François
Voyage en famille avec de jeunes enfants
8 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
François
Réponse de Guest Relation Management le 9 janv. 2024
Hi François,Thank you for sharing your positive feedback about your one-night stay. We're pleased to hear that you found the comfort, cleanliness, and breakfast to be satisfactory for your needs. It's great to know that our location and amenities, including the swimming pool, contributed to a pleasant experience. We appreciate your business and look forward to the opportunity to welcome you back for another enjoyable stay in the future.
8/10 Bien
Anick
3 janv. 2024
Les points forts : Propreté et personnel et service
Anick
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 7 janv. 2024
Hello Anick,We appreciate you choosing our hotel for your stay. If you have any feedback or concerns from your experience, we kindly invite you to reach out to us directly so we can address them appropriately. We hope to welcome you back again soon for an even better stay.
2/10 Horrible
Tommy
Voyage en famille
31 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tommy
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relation Management le 2 janv. 2024
Hi Tommy,Thank you for your feedback regarding your recent stay at our hotel. Please be assured that your feedback is being taken very seriously, and we will conduct an immediate inspection and address the issues with mold in the bathroom, high humidity, and damp carpets. Additionally, we will review the conditions of the swimming pool to ensure a more comfortable experience for our guests. We understand the importance of providing a clean, comfortable, and enjoyable environment for our guests, and we hope to have the chance to regain your trust in the future.
2/10 Horrible
Elysabeth
Voyage en famille avec de jeunes enfants, Voyage en famille
29 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elysabeth
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Elysabeth,Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience you experienced during your time with us. We strive to ensure a comfortable and enjoyable stay for all our guests, and we understand the importance of having a properly heated pool. We will address the issues raised with our team to ensure they do not occur in the future. If you have any further concerns or questions, please feel free to reach out to our management directly. Thank you again for bringing this to our attention.
4/10 Médiocre
Francis, LIslet
Voyage en famille
28 déc. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Francis
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relation Management le 29 déc. 2023
Hi Francis,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
2/10 Horrible
Tommy
Voyage en couple
28 déc. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Tommy
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relation Management le 29 déc. 2023
Hi Tommy,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
4/10 Médiocre
Claudelle
20 déc. 2023
Claudelle
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relation Management le 22 déc. 2023
Hi Claudelle,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
8/10 Bien
francois
Voyage en famille
4 déc. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
francois
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relation Management le 5 déc. 2023
Hi Francois,Thank you for your feedback regarding your recent stay at our hotel. We want to assure you that we take this matter seriously, and our housekeeping team will be addressing the carpet odor promptly. We will conduct a thorough cleaning and deodorizing process to eliminate the unpleasant smell and ensure a more comfortable stay for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
10/10 Excellent
Gaetan
Voyage en couple
20 nov. 2023
Les points faibles : Personnel et service
Gaetan
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 20 nov. 2023
Hi Gaetan,Thank you for your feedback regarding your recent stay at our hotel. It is disheartening to hear that you were informed not to return before 4 p.m. and that the swimming pool was cold. Such communication is not reflective of the service we aim to provide, and we are actively addressing this matter with our team to ensure a more friendly and informative approach in the future. We appreciate your feedback, and we hope for the opportunity to regain your trust on a future visit.
6/10 Satisfaisant
Simon
8 oct. 2023
Les points forts : Propreté
Les points faibles : Personnel et service
Simon
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relation Management le 9 oct. 2023
Hi Simon,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!
8/10 Bien
Andre
Voyage en famille
1 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andre
Séjour de 3 nuits en septembre 2023
Réponse de Manager le 3 oct. 2023
Hi Andre,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.
10/10 Excellent
André
Voyage en couple
15 sept. 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
André
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 16 sept. 2023
Hello AndrÃ,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.
8/10 Bien
Judy-Ann
Voyage en groupe
14 sept. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Judy-Ann
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 16 sept. 2023
Hello Judy-Ann,Thank you for your valuable opinion regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
10/10 Excellent
Anne
13 sept. 2023
Anne
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 5 oct. 2023
Hello Anne,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.
6/10 Satisfaisant
Manon
12 sept. 2023
Les points forts : Propreté
Manon
Réponse de Guest Relation Management le 13 sept. 2023
Hi Manon,Thank you for sharing your feedback about your recent stay at our hotel. We genuinely appreciate your comments as they help us identify areas that need improvement. We have strict non-smoking policies in place, and it's disappointing to learn that these policies were not adhered to. We will investigate the matter immediately and take the necessary steps to ensure a more pleasant and smoke-free environment for all guests in the future. Additionally, your feedback about the overall condition of the hotel is duly noted. We are committed to making improvements and addressing any issues that may have impacted your stay. We value your feedback, and we hope you might consider giving us another opportunity to provide you with a better experience in the future.
2/10 Horrible
Alexander
Voyage en famille
5 sept. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Alexander
Séjour de 1 nuit en septembre 2023
Réponse de Guest Relation Management le 6 sept. 2023
Hi Alexander,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
10/10 Excellent
Voyageur vérifié
Voyage en famille
4 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de Guest Relation Management le 5 sept. 2023
Hello Guest,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.
2/10 Horrible
David
Voyage en famille avec de jeunes enfants
30 août 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en août 2023
Réponse de Guest Relation Management le 31 août 2023
Hi David,Thank you for your feedback regarding your recent stay at our hotel. The cleanliness and comfort of our rooms are top priorities, and we are disappointed to learn that your room did not meet our standards. This is not the experience we strive to provide, and we will take immediate action to address the cleanliness issues and ensure a more pleasant environment for our guests. We are also concerned to hear about the incident where someone entered your room at night, disturbing your son's sleep. This is absolutely unacceptable, and we will be investigating this matter thoroughly to understand how such a situation occurred and to prevent it from happening in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
4/10 Médiocre
Hélène
Voyage en groupe
29 août 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hélène
Séjour de 2 nuits en août 2023
Réponse de Guest Relation Management le 30 août 2023
Hi Hélène,Thank you for sharing your feedback about your recent experience at our hotel. Providing courteous and welcoming service is a top priority, and we are taking steps to address this matter with our team to ensure a more pleasant check-in experience for our guests. Your comments regarding the musty smell and the carpets are being taken seriously, and we will be working diligently to improve the cleanliness and freshness of our facilities. We will also explore more sustainable options for our lunch packaging while still ensuring the safety and quality of our offerings. We appreciate your feedback and hope to have the opportunity to welcome you back and provide you with a significantly improved stay.
8/10 Bien
Laurie-Anne
6 août 2023
Laurie-Anne
Séjour de 1 nuit en août 2023
Réponse de Guest Relation Management le 8 août 2023
Hi Laurie-Anne,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.
8/10 Bien
Annie
3 août 2023
Annie
Séjour de 1 nuit en août 2023
Réponse de Manager le 4 août 2023
Hello Annie,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.
8/10 Bien
Sophie
1 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sophie
Séjour de 2 nuits en juillet 2023
Réponse de Guest Relation Management le 2 août 2023
Hi Sophie,Thank you for your kind words! We are thrilled to hear that you had a really good experience at our hotel and enjoyed the included breakfast. Providing a satisfying and enjoyable stay for our guests is our top priority, and we are delighted that we could meet your expectations during your visit. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
10/10 Excellent
Marco
29 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beau séjour
Marco
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 30 juil. 2023
Hello Marco,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We hope to someday have another opportunity to host your stay.
8/10 Bien
Johanne
25 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Johanne
Séjour de 3 nuits en juillet 2023
Réponse de Guest Relation Management le 27 juil. 2023
Hi Johanne,Thank you for taking the time to share your feedback about your recent stay at our hotel. We take the comfort of our guests very seriously, and we are concerned to hear that you had a negative experience with the humidity in the room. We will have our maintenance team inspect the air conditioning system in your room to see if there is a problem with it. We will also take steps to improve the ventilation in the rooms to help reduce humidity levels. We appreciate your feedback and we value your business. We hope that you will give us another chance to earn your trust and satisfaction in the future.
8/10 Bien
Karine
24 juil. 2023
Karine
Séjour de 1 nuit en juillet 2023
Réponse de Guest Relation Management le 14 août 2023
Hi Karine,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.
6/10 Satisfaisant
Isabelle
Voyage en famille avec de jeunes enfants
23 juil. 2023
Les points forts : Propreté et personnel et service
Isabelle
Séjour de 1 nuit en juillet 2023
Réponse de Guest Relation Management le 24 juil. 2023
Hi Isabelle,Thank you for sharing your feedback with us! We're glad to hear that our hotel provided you with a satisfactory one-night stay after your long ride. We aim to offer a comfortable and clean environment for our guests, and we're pleased to know that the room and mattress met your expectations. Ensuring all amenities are in good working order is essential, and we will have our maintenance team address these issues promptly to provide a more enjoyable stay for our guests. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an improved experience in the future.
4/10 Médiocre
Marcio
Voyage en famille avec de jeunes enfants
21 juil. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Marcio
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 22 juil. 2023
Hello Marcio,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
8/10 Bien
Lauzon
14 juil. 2023
Lauzon
Séjour de 1 nuit en juillet 2023
Réponse de Guest Relation Management le 3 août 2023
Hi Lauzon,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.