« Terrible room offered like a dongon with a bathroom
I asked for the nâest room of my category and was disappointed. Moved to another room two hrs later. »
« Traveling with my family and booked two rooms. Couldnât have chosen better. Well located and easy to walk around to all places, this hotel is definitely worth staying when in Madrid.
The concierge and all staff were so nice and made our stay super pleasant. Have to thank Camila for her great advice concerning restaurants and helpful info regarding the city.
The bed is very comfortable and although itâs a busy neighborhood you cannot hear a noise as the windows are noise proof.
As a matter of...
« A 5 stars hotel with a 2 stars staff. Lack of training, insufficient English, overwhelmed waiters in the restaurant, untrained reception, quite disappointing given the quality of the premises, of the suiteâs equipment and of the excellent location. In comparison to the Four Seasons that is just across the street, itâs night and day. »
