Avis sur Wyndham Pittsburgh University Center
Wyndham Pittsburgh University Center
100 Lytton Avenue, Pittsburgh, PA
Avis
7,6
Bien
7,8/10
Propreté
8,2/10
Personnel et service
6,8/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants
28 mai 2024
Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mai 2024
8/10 Bien
Dorraine
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dorraine
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
therese
26 mai 2024
therese
Séjour de 1 nuit en mai 2024
10/10 Excellent
Patricia
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en mai 2024
Réponse de GM le 27 mai 2024
Dear Patricia, Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we look forward to seeing you again on a return visit. Best, Coleman Hughes, GM
6/10 Satisfaisant
Wei
Voyage en famille, Voyage d’affaires
23 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Wei
Séjour de 1 nuit en mai 2024
Réponse de GM le 24 mai 2024
Dear Wei, I am sorry that you were disappointed with the parking. In Pittsburgh, as in most large cities, parking is valued at a premium, and fees are required for the upkeep of the parking areas. We appreciate your review and hope to host you again in the future. Sincerely, Coleman Hughes, GM
8/10 Bien
Debbie, Sweet valley
21 mai 2024
Debbie
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
Kristina
Voyage en groupe
21 mai 2024
Les points forts : Propreté et personnel et service
Kristina
Séjour de 2 nuits en mai 2024
Réponse de GM le 21 mai 2024
Dear Kristina, Thank you for sharing your feedback. I'm sorry to hear that you experienced frustration due to our ongoing construction work. Please accept our apologies for any inconvenience caused during this renovation period. We appreciate your patience and understanding as we work to improve our hotel. We value you as our guest and hope that you will return to witness the results of our efforts. Sincerely, Coleman Hughes, GM
8/10 Bien
Pei
Voyage d’affaires
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pei
Séjour de 2 nuits en mai 2024
Réponse de GM le 20 mai 2024
Dear Pei, We do our very best to be as transparent as possible regarding all our charges, so I sincerely regret that we let you down in this area. We strive to provide sincere hospitality, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you on a return trip. Best, Coleman Hughes, GM
8/10 Bien
Cheryl
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheryl
Séjour de 3 nuits en mai 2024
Réponse de GM le 15 mai 2024
Dear Cheryl, Thank you for choosing our hotel and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a great experience, and your feedback, including improvement recommendations, helps us succeed in this area. We look forward to welcoming you back to our hotel in the future.Best, Coleman Hughes, GM
8/10 Bien
Arundhati
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arundhati
Séjour de 2 nuits en mai 2024
Réponse de GM le 13 mai 2024
Dear Arundhati, Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to Pittsburgh. Best, Coleman Hughes, GM
8/10 Bien
Laura
Voyage en famille
12 mai 2024
Laura
Séjour de 3 nuits en mai 2024
Réponse de GM le 13 mai 2024
Dear Laura, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding the elevator. Thank you for your time in reviewing our hotel. Best, Coleman Hughes, GM
2/10 Horrible
JOHN, Seaford
12 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service
JOHN
Séjour de 2 nuits en mai 2024
Réponse de GM le 13 mai 2024
Dear JOHN, I am deeply sorry to hear that we failed to meet your expectations and left you with a negative impression. It was never our intention to provide you with a substandard experience. Please accept my apologies for any inconvenience caused. Your feedback is highly appreciated as it helps us to improve and enhance our services for future guests. We value your business and hope that you can give us another chance to get it right. Sincerely, Coleman Hughes, GM
10/10 Excellent
Thomas
Voyage en famille, Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en mai 2024
Réponse de GM le 10 mai 2024
Dear Thomas, We take great pride in providing the cleanest accommodations in Pittsburgh. Thank you for recognizing the hard work of our housekeeping team in this positive review. We are ready and waiting to serve anytime you return to the area. Best, Coleman Hughes, GM
8/10 Bien
Sandra
9 mai 2024
Les points forts : Propreté et personnel et service
Sandra
Séjour de 1 nuit en mai 2024
Réponse de GM le 10 mai 2024
Dear Sandra, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of our Wyndham Pittsburgh. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Coleman Hughes, GM
4/10 Médiocre
Janet
7 mai 2024
Les points forts : Propreté
Janet
Séjour de 3 nuits en mai 2024
Réponse de GM le 8 mai 2024
Dear Janet, Thank you for sharing your feedback. I was disappointed to hear of the frustration you experienced stemming from our construction; please forgive us during this time of renovation. Your patience is appreciated as we update and improve our hotel. As our valued Guest, I hope that you will return and see our highly anticipated results! Sincerely, Coleman Hughes, GM
8/10 Bien
yuxin
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
yuxin
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
ELizabeth, newark
5 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
ELizabeth
Séjour de 2 nuits en avril 2024
Réponse de GM le 7 mai 2024
Dear ELizabeth, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Coleman Hughes, GM
4/10 Médiocre
Rupendra
5 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rupendra
Séjour de 2 nuits en avril 2024
Réponse de GM le 6 mai 2024
Dear Rupendra, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Coleman Hughes, GM
6/10 Satisfaisant
Glenn
4 mai 2024
Les points forts : Propreté et personnel et service
Glenn
Séjour de 1 nuit en mai 2024
Réponse de GM le 5 mai 2024
Dear Glenn, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our hotel, service, and location . My apologies regarding construction and parking; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Sincerely, Coleman Hughes, GM
2/10 Horrible
Barbara
30 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Barbara
Séjour de 1 nuit en avril 2024
Réponse de GM le 1 mai 2024
Dear Barbara, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we thank you for your business. We hope to redeem ourselves to you on a return visit someday. Sincerely, Coleman Hughes, GM
10/10 Excellent
Elizabeth
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 2 nuits en avril 2024
8/10 Bien
Marion
Voyage en groupe
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marion
Séjour de 2 nuits en avril 2024
Réponse de GM le 30 avr. 2024
Dear Marion, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Coleman Hughes, GM
8/10 Bien
Mary
26 avr. 2024
Les points forts : Propreté et personnel et service
Mary
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
Dear Mary, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Coleman Hughes, GM
10/10 Excellent
milko, Guttenberg
Voyage en famille avec de jeunes enfants
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
milko
Séjour de 1 nuit en avril 2024
Réponse de GM le 26 avr. 2024
Dear milko, Thank you for taking the time to write. I appreciate your honest feedback regarding how our renovation affected your experience. My apologies that our pool and fitness center were not easily accessible during your stay. Sincerely, Coleman Hughes, GM
10/10 Excellent
Rong
24 avr. 2024
Rong
Séjour de 2 nuits en avril 2024
Réponse de GM le 15 mai 2024
Dear Rong, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Coleman Hughes, GM
10/10 Excellent
Charles
24 avr. 2024
Charles
Séjour de 1 nuit en avril 2024
10/10 Excellent
JANICE
Voyage en groupe
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JANICE
Séjour de 2 nuits en avril 2024
Réponse de GM le 23 avr. 2024
Dear JANICE, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Coleman Hughes, GM
10/10 Excellent
Holly, Mechanicsburg
23 avr. 2024
Les points forts : Personnel et service
Holly
Séjour de 1 nuit en avril 2024
Réponse de GM le 26 avr. 2024
Dear Holly, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon. Best, Coleman Hughes, GM
8/10 Bien
LIN
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
LIN
Séjour de 1 nuit en avril 2024
Réponse de GM le 23 avr. 2024
Dear LIN, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. Your feedback provides us with the valuable information that we need to improve communication. We appreciate your patronage and hope to see you again soon. Best, Coleman Hughes, GM
10/10 Excellent
Michael, San Gabriel
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en avril 2024
Réponse de GM le 22 avr. 2024
Dear Michael, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear you found our location convenient and your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Coleman Hughes, GM
8/10 Bien
Paula
21 avr. 2024
Paula
Séjour de 2 nuits en avril 2024
2/10 Horrible
CLAUDIA, BRIARCLIFF MANOR
20 avr. 2024
CLAUDIA
Séjour de 1 nuit en avril 2024
Réponse de GM le 10 mai 2024
Dear CLAUDIA, I'm sorry to hear that your visit was not up to your expectations. As someone who takes pride in providing comfort to all our guests, it's disheartening to learn that we fell short in your case. Your feedback is valuable to us and we appreciate you taking the time to review our hotel. We are committed to making improvements and hope to have the opportunity to better serve you during your next visit to the area. Sincerely, Coleman Hughes, GM
6/10 Satisfaisant
Divya
Voyage en famille
17 avr. 2024
Les points forts : Personnel et service
Divya
Séjour de 2 nuits en avril 2024
Réponse de GM le 18 avr. 2024
Dear Divya, I am pleased to see that you had a decent stay with us. However, I am disappointed that we were unable to provide you with an amazing experience. We aim to surpass our guests' expectations, and I apologize for failing to do so. We value constructive feedback and rely on it to focus on areas that require improvement. I hope you will give us another chance to provide you with an even better experience in the future. Sincerely, Coleman Hughes, GM
8/10 Bien
Dana
Voyage en famille
17 avr. 2024
Les points forts : Propreté et personnel et service
Dana
Séjour de 2 nuits en avril 2024
Réponse de GM le 17 avr. 2024
Dear Dana, It is fantastic to know that our crisp rooms and walkable location contributed to an overall enjoyable experience. We appreciate your informative words and your patronage. Hosting you was a pleasure, and we hope to do so again soon. Best, Coleman Hughes, GM
8/10 Bien
Derek, Houston
Voyage d’affaires
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Derek
Séjour de 2 nuits en avril 2024
Réponse de GM le 16 avr. 2024
Dear Derek, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Coleman Hughes, GM
4/10 Médiocre
Humza
14 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Humza
Séjour de 2 nuits en avril 2024
Réponse de GM le 15 avr. 2024
Dear Humza, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Coleman Hughes, GM
6/10 Satisfaisant
Alkamal
Voyage en famille, Voyage d’affaires
12 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Alkamal
Séjour de 1 nuit en avril 2024
Réponse de GM le 13 avr. 2024
Dear Alkamal, I am sorry that you were disappointed with the parking. In the Pittsburgh area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings. Sincerely, Coleman Hughes, GM
10/10 Excellent
Tiffany, Clarksburg
12 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Tiffany
Séjour de 1 nuit en avril 2024
Réponse de GM le 12 avr. 2024
Dear Tiffany, For being a return guest, you have the gratitude of the entire staff. Thank you so much for your business and uplifting words regarding your experiences here. We are proud to be your favorite hotel in Pittsburgh and look forward to your next stay. Best, Coleman Hughes, GM
10/10 Excellent
Sukesh
12 avr. 2024
Les points forts : Personnel et service
Sukesh
Séjour de 1 nuit en avril 2024
Réponse de GM le 12 avr. 2024
Dear Sukesh, Glad to hear it! Thank you for taking time out of your busy day to let us know that you enjoyed yourself here. We strive to provide a great experience and appreciate your kind words. Best, Coleman Hughes, GM
8/10 Bien
Kerry
10 avr. 2024
Kerry
Séjour de 1 nuit en avril 2024
Réponse de GM le 13 avr. 2024
Dear Kerry, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Coleman Hughes, GM
6/10 Satisfaisant
Tanya
Voyage en famille, Voyage en groupe
8 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Tanya
Séjour de 2 nuits en avril 2024
Réponse de GM le 9 avr. 2024
Dear Tanya, I am sorry to see that our property did not provide you with a good stay. We always want to leave a positive impression and it appears we fell short. We hope to redeem ourselves to you on a future visit and are at your service should you wish to discuss how we could do better next time. Sincerely, Coleman Hughes, GM
6/10 Satisfaisant
MiJeong
4 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
MiJeong
Séjour de 1 nuit en avril 2024
Réponse de GM le 5 avr. 2024
Dear MiJeong, I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Coleman Hughes, GM
2/10 Horrible
Kara
Voyage en famille
3 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kara
Réponse de GM le 4 avr. 2024
Dear Kara, Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize that our renovations kept us from meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. We hope to host you again when all our upgrades are finished. Sincerely, Coleman Hughes, GM
8/10 Bien
James
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 2 nuits en avril 2024
Réponse de GM le 4 avr. 2024
Dear James, We are thrilled that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Coleman Hughes, GM
10/10 Excellent
Bruce
Voyage en famille
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bruce
Séjour de 2 nuits en mars 2024
Réponse de GM le 3 avr. 2024
Dear Bruce, We are thrilled that you had a first-rate experience at the Wyndham Pittsburgh University Center despite our ongoing renovations. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, Coleman Hughes, GM
6/10 Satisfaisant
Gary
Voyage en couple
1 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Gary
Séjour de 1 nuit en mars 2024
Réponse de GM le 1 avr. 2024
Dear Gary, Thank you for choosing us and for taking the time to review our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Coleman Hughes, GM
2/10 Horrible
Tina
Voyage en couple
31 mars 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Tina
Séjour de 2 nuits en mars 2024
Réponse de GM le 1 avr. 2024
Dear Tina, We regret that your time with us didn't meet your expectations. I'm sorry you detected an odor. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, Coleman Hughes, GM
10/10 Excellent
Christine
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christine
Séjour de 1 nuit en mars 2024
Réponse de GM le 1 avr. 2024
Dear Christine, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Coleman Hughes, GM
10/10 Excellent
zhe
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
zhe
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
AMIT
Voyage d’affaires
29 mars 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
AMIT
Séjour de 1 nuit en mars 2024
Réponse de GM le 30 mars 2024
Dear AMIT, Thank you for writing. Your feedback is important to us, as guest satisfaction is our highest priority. I'm sorry to hear about the maintenance issues you experienced during your stay. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. It is feedback like yours that allows us to impact future stays. Thank you for choosing us. Sincerely, Coleman Hughes, GM