Avis sur Springhill Suites by Marriott Pittsburgh North Shore
Springhill Suites by Marriott Pittsburgh North Shore
223 Federal St, Pittsburgh, PA
Avis
8,2
Très bien
8,4/10
Propreté
8,6/10
Personnel et service
7,8/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
23 déc. 2023
Séjour de 1 nuit en décembre 2023
10/10 Excellent
James, Kennewick
Voyage en couple
24 mai 2024
James
Séjour de 2 nuits en mai 2024
10/10 Excellent
John
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en mai 2024
10/10 Excellent
Christina
23 mai 2024
Les points forts : Propreté et personnel et service
Christina
Séjour de 1 nuit en mai 2024
10/10 Excellent
John
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 25 mai 2024
Hi John, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our food at the bar. Our team works hard to provide delicious dining options for our guests. We appreciate your kind words and hope to welcome you back for another great meal soon. If you have any other suggestions or feedback, please feel free to let us know. Safe travels!Warm regards,Guest Experience Team
10/10 Excellent
Larry
Voyage en groupe
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Larry
Séjour de 2 nuits en mai 2024
Réponse de Customer Care Team le 16 mai 2024
Hello Larry, thank you for your kind words! We are delighted to hear that our staff made your stay memorable by being polite and accommodating. Our team takes pride in providing excellent service to all our guests. We hope to welcome you back to SpringHill Suites by Marriott Pittsburgh North Shore soon.Warm regards,Guest Experience Team
10/10 Excellent
Kathleen
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kathleen
Séjour de 2 nuits en mai 2024
Réponse de Customer Care Team le 14 mai 2024
Hello Kathleen, thank you for sharing your experience at SpringHill Suites by Marriott Pittsburgh North Shore! We're delighted to hear that you enjoyed our convenient location and friendly staff. It's great to know that you found our accommodations clean and the walk to the baseball game easy. We hope to welcome you back for another game soon!Warm regards,Guest Experience Team
8/10 Bien
jimmy
8 mai 2024
jimmy
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 10 mai 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bien
michelle
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
michelle
Séjour de 2 nuits en mai 2024
Réponse de Customer Care Team le 8 mai 2024
Dear Michelle, Thank you for choosing SpringHill Suites for your marathon weekend stay. We are delighted to hear that you had a nice experience with us. Your feedback is appreciated, and we hope to welcome you back for your future travels. It was a pleasure hosting you!Warm regards,Guest Experience Team
10/10 Excellent
JOSEPH
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JOSEPH
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 8 mai 2024
Dear Joseph, Thank you for sharing your experience at SpringHill Suites by Marriott Pittsburgh North Shore. We are thrilled to hear that our staff was accommodating, even during busy times. Our team takes pride in delivering exceptional service, and we are delighted to hear that they were able to assist you. We appreciate your kind words and look forward to welcoming you back for another enjoyable stayWarm regards,Guest Experience Team
8/10 Bien
Wendy
Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wendy
Séjour de 4 nuits en avril 2024
2/10 Horrible
HYUNSU, SAN DIEGO
Voyage en famille
30 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
HYUNSU
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 3 mai 2024
Dear guest, Thank you for leaving a review about your recent stay at SpringHill Suites by Marriott Pittsburgh North Shore. We're incredibly sorry to hear your experience was so disappointing, especially regarding the parking fee, cleanliness, staff service, and overall amenities.We understand your frustration about the parking fee. While we do mention this pricing on Expedia and other booking platforms, we recognize that it might not be as prominent as it should be. We'll be reviewing how we present this information to ensure all additional charges are clearly communicated and easily found during the booking process.We consider cleanliness and guest satisfaction to be our top priorities. Your feedback about these areas is invaluable as it helps us pinpoint and address any lapses in our standards. We'll be conducting a comprehensive inspection of the property and taking the necessary steps to ensure our high standards are consistently met. We want all our guests to feel comfortable and cared for during their stay.We're disappointed to hear you weren't impressed with our staff and amenities. We strive to provide exceptional service and a comfortable stay. If you'd be willing to share more specifics about your experience, please don't hesitate to contact us. Understanding your concerns will help us improve for future guests. We hope you'll give SpringHill Suites another chance. We're confident we can deliver the positive experience you deserve.Warm regards,Guest Experience Team
6/10 Satisfaisant
Eva
29 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Eva
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 3 mai 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
8/10 Bien
Rudy
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rudy
Séjour de 3 nuits en avril 2024
Réponse de Customer Care Team le 3 mai 2024
Hi Rudy, thank you for sharing your positive experience at SpringHill Suites by Marriott Pittsburgh North Shore! We're delighted to hear you enjoyed our convenient location near restaurants and downtown, as well as the beautiful river walk nearby. Your feedback is truly appreciated, and we hope to welcome you back for another memorable stay soon. Take care!Warm regards,Guest Experience Team
10/10 Excellent
seth
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
seth
Séjour de 1 nuit en avril 2024
Réponse de Guest Experience Team le 29 avr. 2024
Dear Seth, We are delighted to hear that you enjoyed our hotel's convenient location next to PNC park. Our team strives to provide a comfortable stay with easy access to nearby attractions. We appreciate your feedback and hope to welcome you back for another enjoyable visit. Thank you for choosing SpringHill Suites by Marriott Pittsburgh North Shore.Warm regards,Guest Experience Team
10/10 Excellent
Phil
20 avr. 2024
Phil
Séjour de 1 nuit en avril 2024
Réponse de Guest Experience Team le 29 avr. 2024
Phil, thank you so much for the stellar rating! We are thrilled to hear that you had a fantastic experience at SpringHill Suites by Marriott Pittsburgh North Shore. Your positive feedback means the world to us. We hope to have the pleasure of welcoming you back for another unforgettable stay soon. Safe travels!Warm regards,Guest Experience Team
6/10 Satisfaisant
Jessica
Voyage en famille
19 avr. 2024
Les points forts : Personnel et service
Jessica
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 3 mai 2024
Dear Jessica,Thank you for taking the time to leave a review about your recent stay at SpringHill Suites by Marriott Pittsburgh North Shore. We sincerely apologize that your experience wasn't a 5-star one, especially with the check-in issues and the problems in your bathroom. No guest should have to wait due to technical difficulties, and we're taking steps to ensure this doesn't happen again. We're also addressing the shower concerns with our maintenance team to prevent future inconveniences. We're glad to hear you found the staff friendly and professional, the breakfast delicious, and the location convenient. We appreciate your feedback and hope you'll give us another chance to show you the exceptional hospitality SpringHill Suites is known for. If you'd be open to discussing your experience further, please don't hesitate to reach out to us. We'd love the opportunity to regain your trust.Warm regards,Guest Experience Team
10/10 Excellent
Jerome
10 avr. 2024
Jerome
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 3 mai 2024
Dear Jerome, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Warm regards,Guest Experience Team
10/10 Excellent
Courtney
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Courtney
Séjour de 1 nuit en avril 2024
Réponse de Guest Experience Team le 29 avr. 2024
Hi Courtney, Thank you for sharing your positive feedback about your recent stay at SpringHill Suites by Marriott Pittsburgh North Shore. We are delighted to hear that you had a great experience with us. Our team works hard to ensure all our guests feel welcome and comfortable throughout their stay. If there is anything specific that stood out to you during your visit, please feel free to share. We appreciate your kind words and hope to welcome you back again soon.Warm regards,Guest Experience Team
10/10 Excellent
Kirby
4 avr. 2024
Kirby
Séjour de 1 nuit en avril 2024
Réponse de Guest Experience Team le 29 avr. 2024
Dear Kirby, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.Warm regards,Guest Experience Team
10/10 Excellent
Carol
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carol
Séjour de 1 nuit en mars 2024
Réponse de Guest Experience Team le 29 avr. 2024
Hello Carol, Thank you for sharing your experience at our hotel. We appreciate your feedback about our convenient location. We understand your concern about the parking rate and will take this into consideration for future improvements. We hope to have the opportunity to welcome you back for a better overall stay. Thank you for choosing SpringHill Suites by Marriott Pittsburgh North Shore.Warm regards,Guest Experience Team
6/10 Satisfaisant
Stan
Voyage en famille avec de jeunes enfants
30 mars 2024
Les points forts : Propreté et personnel et service
Stan
Séjour de 1 nuit en mars 2024
Réponse de Guest Experience Team le 29 avr. 2024
Dear Stan,Thank you for sharing your feedback with us. We're sorry to hear about your disappointing experience regarding the hot tub. We appreciate your suggestion for clearer communication about our amenities and will definitely look into improving that. We hope you give us another chance in the future to provide you with a wonderful stay.Warm regards,Guest Experience Team
10/10 Excellent
Brent
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brent
Séjour de 1 nuit en mars 2024
Réponse de Guest Experience Team le 29 avr. 2024
Dear Brent, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!
10/10 Excellent
Arthur
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arthur
Séjour de 2 nuits en mars 2024
Réponse de Guest Experience Team le 29 avr. 2024
Dear Arthur, Thank you for choosing the SpringHill Suites Pittsburgh North Shore for your mini-vacation! We're thrilled to hear that our location was perfect for exploring the cultural district. We hope you had a wonderful stay and that you were able to create some memorable experiences during your visit. If there is anything else we can do to make your next stay even more enjoyable, please let us know. We look forward to welcoming you back soon!
8/10 Bien
Mallory
28 mars 2024
Les points forts : Propreté et personnel et service
Mallory
Séjour de 1 nuit en mars 2024
Réponse de Guest Experience Team le 29 avr. 2024
Dear Mallory, it sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.
10/10 Excellent
Rosa
Voyage en famille avec de jeunes enfants, Voyage en famille
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rosa
Séjour de 1 nuit en mars 2024
Réponse de Guest Experience Team le 29 avr. 2024
Dear Rosa,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our hotel beautiful and our staff great. We strive to provide exceptional service to all our guests, and we are glad to know that we were able to make your stay with us enjoyable. We hope to welcome you back to SpringHill Suites by Marriott Pittsburgh North Shore very soon!
8/10 Bien
Jim
Voyage en groupe
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jim
Séjour de 1 nuit en mars 2024
Réponse de Guest Experience Team le 29 avr. 2024
Hi Jim! Thank you for sharing your feedback with us. We're delighted to hear that your stay was enjoyable, and our convenient location and fast check-in made a positive impression. We appreciate your understanding about the minor noise issue on the higher levels and will address it promptly. We hope to welcome you back soon for another great stay. Take care!
6/10 Satisfaisant
Robert
Voyage en famille
26 mars 2024
Robert
Séjour de 2 nuits en mars 2024
Réponse de Guest Experience Team le 29 avr. 2024
Hi Robert, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our convenient location near the Pittsburgh Pirates Stadium and Heinz Field. We apologize for any noise disturbances caused by the nearby highway. Your comfort is important to us, and we will make sure to address this issue to enhance your future stays with us. Please don't hesitate to reach out if there is anything else we can do to make your experience even better. We hope to welcome you back soon!
6/10 Satisfaisant
Meghan, Vanderbilt
Voyage en groupe, Voyage en couple
25 mars 2024
Les points forts : Propreté et personnel et service
Meghan
Séjour de 1 nuit en février 2024
Réponse de Guest Experience Team le 29 avr. 2024
Dear Meghan,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the parking situation and the breakfast not meeting your expectations. We are glad to hear that you found your room clean and quiet despite being in a busy part of the city. Your feedback is important to us and will be shared with our team for improvements. We hope to welcome you back for a better experience in the future.
8/10 Bien
Jessica
23 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en mars 2024
Réponse de Guest Experience Team le 29 avr. 2024
Dear Jessica, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!
10/10 Excellent
Garrett
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Garrett
Séjour de 2 nuits en mars 2024
10/10 Excellent
Xiulin, Brookline
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Xiulin
Séjour de 2 nuits en mars 2024
8/10 Bien
Heather
Voyage en couple
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en mars 2024
8/10 Bien
Kristy
Voyage en famille
15 mars 2024
Kristy
Séjour de 1 nuit en mars 2024
10/10 Excellent
Mattie
10 mars 2024
Mattie
Séjour de 1 nuit en mars 2024
Réponse de Guest Experience Team le 29 avr. 2024
Dear Mattie, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.
6/10 Satisfaisant
Stephen
Voyage en famille
10 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Stephen
Séjour de 2 nuits en mars 2024
10/10 Excellent
Pamela
Voyage en couple
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pamela
Séjour de 1 nuit en mars 2024
10/10 Excellent
Francelis, Ponce
Voyage d’affaires
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Francelis
Séjour de 1 nuit en mars 2024
8/10 Bien
Annette Y
Voyage en groupe
9 mars 2024
Les points forts : Propreté, personnel et service, équipements
Annette Y
Séjour de 3 nuits en février 2024
8/10 Bien
Matthew
Voyage en couple
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
Mark
Voyage en famille avec de jeunes enfants
6 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en mars 2024
10/10 Excellent
Chad
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chad
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 3 mai 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bien
Jongbin
Voyage en famille
3 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Jongbin
Séjour de 1 nuit en mars 2024
8/10 Bien
Leon
2 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Leon
Séjour de 1 nuit en janvier 2024
2/10 Horrible
Alton
Voyage en couple
26 févr. 2024
Les points faibles : Propreté, personnel et service, équipements
Alton
Séjour de 1 nuit en février 2024
10/10 Excellent
Kirstie
26 févr. 2024
Kirstie
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 3 mai 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Bradlee
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bradlee
Séjour de 1 nuit en février 2024
6/10 Satisfaisant
Brittany
Voyage en couple
25 févr. 2024
Brittany
Séjour de 1 nuit en février 2024
8/10 Bien
Jessie
25 févr. 2024
Jessie
Séjour de 1 nuit en février 2024
8/10 Bien
Rachitha
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rachitha
Séjour de 2 nuits en février 2024