Avis sur Hotel Indigo Pittsburgh East Liberty, an IHG Hotel
Hotel Indigo Pittsburgh East Liberty, an IHG Hotel
123 North Highland Avenue, Pittsburgh, PA
Avis
8,6
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,0/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
4 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
10/10 Excellent
Laura
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 2 nuits en mai 2024
8/10 Bien
Madison
20 mai 2024
Madison
Séjour de 2 nuits en mai 2024
10/10 Excellent
Emily
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emily
Séjour de 2 nuits en mai 2024
10/10 Excellent
Debra J
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Debra J
Séjour de 1 nuit en mai 2024
10/10 Excellent
Darla
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Darla
Séjour de 1 nuit en mai 2024
10/10 Excellent
katiana
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
katiana
Séjour de 2 nuits en mai 2024
8/10 Bien
Richard
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 2 nuits en mai 2024
10/10 Excellent
Chelsey
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chelsey
Séjour de 1 nuit en mai 2024
10/10 Excellent
Monica
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Monica
Séjour de 3 nuits en mai 2024
6/10 Satisfaisant
fang, Glen Head
9 mai 2024
fang
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Paulette
Voyage en famille, Voyage d’affaires
9 mai 2024
Paulette
Séjour de 3 nuits en avril 2024
10/10 Excellent
Randall
7 mai 2024
Randall
Séjour de 3 nuits en mai 2024
4/10 Médiocre
Anthony
Voyage en famille
6 mai 2024
Les points faibles : Personnel et service et équipements
Anthony
Séjour de 2 nuits en mai 2024
10/10 Excellent
Karen
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karen
Séjour de 1 nuit en mars 2024
8/10 Bien
Lauren
Voyage en famille
2 mai 2024
Les points forts : Propreté, personnel et service, équipements
Lauren
Séjour de 3 nuits en avril 2024
Réponse de Ryan Hoffman - Assistant General Manager le 5 mai 2024
Thank you for your feedback! We're glad to hear that you appreciated our valet parking service and the variety of restaurants within walking distance. We apologize for the limited grab-and-go items and the lack of soda availability during your stay. We'll certainly take your comments into consideration as we strive to improve our offerings for future guests. We're delighted that our valet team provided you with exceptional service, and we hope to have the opportunity to welcome you back for an even better experience in the future.
8/10 Bien
Connie
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Connie
Séjour de 1 nuit en avril 2024
Réponse de Ryan Hoffman - Assistant General Manager le 5 mai 2024
We're thrilled to hear that you enjoyed our spacious rooms and found our staff to be friendly and helpful. Thank you for taking the time to share your positive experience with us! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!
10/10 Excellent
Nobuhiro, Long Island City
Voyage d’affaires
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nobuhiro
Séjour de 1 nuit en avril 2024
10/10 Excellent
James, Berkeley Heights
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 3 nuits en avril 2024
6/10 Satisfaisant
Michael
Voyage en couple
25 avr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Michael
Séjour de 5 nuits en avril 2024
Réponse de Ryan Hoffman - Assistant General Manager le 5 mai 2024
Thank you for your valuable feedback. We're glad to hear that our staff provided friendly service during your stay. We apologize for the issues you encountered with the room condition. Your comments will be shared with our maintenance team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to better serve you in the future.
10/10 Excellent
MaryAgnes
Voyage d’affaires
24 avr. 2024
MaryAgnes
Séjour de 1 nuit en avril 2024
Réponse de Ryan Hoffman - Assistant General Manager le 5 mai 2024
Thank you for the positive feedback! We're delighted to hear that you had a great experience during your stay with us. If there's anything specific you particularly enjoyed or if you have any suggestions for improvement, feel free to let us know. We hope to have the pleasure of welcoming you back again soon!
10/10 Excellent
Sarah
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en avril 2024
10/10 Excellent
Eric
Voyage d’affaires, Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en avril 2024
8/10 Bien
Dolores, SMYRNA
21 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Dolores
Séjour de 2 nuits en avril 2024
6/10 Satisfaisant
Tristan
21 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Tristan
Séjour de 1 nuit en avril 2024
10/10 Excellent
Jade
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jade
Séjour de 2 nuits en avril 2024
10/10 Excellent
Uma, Redmond
Voyage en famille
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Uma
Séjour de 3 nuits en avril 2024
6/10 Satisfaisant
Eli
20 avr. 2024
Les points forts : Propreté et personnel et service
Eli
Séjour de 1 nuit en avril 2024
Réponse de Ryan Hoffman - Assistant General Manager le 5 mai 2024
Thank you for the positive feedback! We're delighted to hear that you had a great experience during your stay with us. If there's anything specific you particularly enjoyed or if you have any suggestions for improvement, feel free to let us know. We hope to have the pleasure of welcoming you back again soon!
6/10 Satisfaisant
Zubeyde
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zubeyde
Séjour de 1 nuit en avril 2024
2/10 Horrible
venu
17 avr. 2024
venu
Séjour de 2 nuits en avril 2024
10/10 Excellent
Jacob
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jacob
Séjour de 3 nuits en avril 2024
Réponse de Ryan Hoffman - Assistant General Manager le 15 avr. 2024
Thank you for your kind words! We're thrilled to hear that you've consistently had positive experiences with our friendly staff and that you've never had a bad stay. Your satisfaction is our top priority, and we appreciate your loyalty. We look forward to welcoming you back for many more enjoyable stays in the future.
10/10 Excellent
Maria Christina
9 avr. 2024
Maria Christina
Séjour de 1 nuit en avril 2024
Réponse de Ryan Hoffman - Assistant General Manager le 5 mai 2024
Thank you for your positive review! We're glad to hear that you had a good experience during your stay with us. If there's anything specific you enjoyed or any feedback you'd like to share, we'd love to hear it. We hope to welcome you back again soon for another great stay!
10/10 Excellent
Genevieve
9 avr. 2024
Genevieve
Séjour de 1 nuit en avril 2024
Réponse de Ryan Hoffman - Assistant General Manager le 5 mai 2024
We're delighted to hear that you had a great experience during your stay! Thank you for your positive feedback, and we hope to have the pleasure of welcoming you back soon for another enjoyable visit!
4/10 Médiocre
robert
8 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
robert
Séjour de 3 nuits en avril 2024
Réponse de Ryan Hoffman - Assistant General Manager le 15 avr. 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be nice, although we're sorry to learn that you felt we were understaffed during your stay. Your comments are valuable to us, and we will review our staffing levels to ensure that we can provide the best possible service to our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.
10/10 Excellent
Nancy
Voyage en famille, Voyage en couple
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nancy
Séjour de 1 nuit en avril 2024
Réponse de Ryan Hoffman - Assistant General Manager le 15 avr. 2024
Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that you enjoyed your stay and appreciated our clean property, hard surface floors, and all-natural bed linens. It's wonderful to know that you found the pillow comfortable and the shower modern and clean. Your feedback about the shower door leak has been noted, and we will ensure it is addressed promptly. We look forward to welcoming you back for another enjoyable stay soon!
2/10 Horrible
Venkata
Voyage en famille
5 avr. 2024
Venkata
Séjour de 1 nuit en avril 2024
Réponse de Ryan Hoffman - Assistant General Manager le 15 avr. 2024
Thank you for sharing your experience with us. We apologize for the inconvenience you encountered upon arrival regarding the bed configuration in your room. We understand the importance of having the correct accommodations, especially when traveling with a group. Please know that we have taken note of your feedback and will work to ensure that such oversights are addressed promptly to enhance the guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.
8/10 Bien
Aliza
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aliza
Séjour de 1 nuit en mars 2024
Réponse de Ryan Hoffman - Assistant General Manager le 15 avr. 2024
Thank you for staying with us and for recommending our hotel. We're glad you had a pleasant stay and appreciate your feedback. We hope to welcome you back in the future.
10/10 Excellent
Shu
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shu
Séjour de 1 nuit en mars 2024
Réponse de Ryan Hoffman - Assistant General Manager le 15 avr. 2024
We're thrilled to hear you enjoyed our spacious and clean rooms as well as our breakfast offerings! Thank you for choosing to stay with us.
10/10 Excellent
ADWAN
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ADWAN
Séjour de 2 nuits en mars 2024
Réponse de Ryan Hoffman - Assistant General Manager le 15 avr. 2024
Thank you so much for your glowing review! We're thrilled to hear that you found our hotel exceptional, from the cleanliness to the friendliness of our staff. It was a pleasure having you as our guest, and we hope to welcome you back again soon!
10/10 Excellent
Susan
Voyage en famille
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en mars 2024
Réponse de Ryan Hoffman - Assistant General Manager le 15 avr. 2024
I apologize for the inconvenience you experienced with the condition of your toilet upon arrival. This does not meet our standards of cleanliness, and I assure you that we will address this issue with our housekeeping team to prevent any recurrence. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.
10/10 Excellent
Michelle
25 mars 2024
Michelle
Séjour de 2 nuits en mars 2024
Réponse de Ryan Hoffman - Assistant General Manager le 15 avr. 2024
Thank you for your positive feedback! We're delighted to hear that you had a great experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
10/10 Excellent
Joan
Voyage en groupe, Voyage d’affaires
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joan
Séjour de 4 nuits en mars 2024
Réponse de Ryan Hoffman - Assistant General Manager le 15 avr. 2024
We're delighted to hear that you enjoyed your previous stay with us and that you're considering returning in the future. We look forward to welcoming you back and ensuring another wonderful experience. Thank you for your loyalty!
10/10 Excellent
Vincent Sijin
Voyage d’affaires
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vincent Sijin
Séjour de 2 nuits en mars 2024
Réponse de Ryan Hoffman - AGM le 23 mars 2024
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great stay and that our staff provided excellent service. Ensuring our guests feel welcome and comfortable is our top priority, and we're glad to hear that you found your room spacious, clean, and comfortable.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
10/10 Excellent
Ashlee
Voyage en couple
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashlee
Séjour de 2 nuits en mars 2024
Réponse de Ryan Hoffman - Assistant General Manager le 20 mars 2024
Thank you for your positive review! We're delighted to hear that you had a great experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we could meet your expectations.Your satisfaction is important to us, and we appreciate your feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
10/10 Excellent
Alfred
Voyage d’affaires
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alfred
Séjour de 3 nuits en mars 2024
Réponse de Ryan Hoffman - Assistant General Manager le 20 mars 2024
Thank you for your positive review! We're delighted to hear that you had a great experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we could meet your expectations.Your satisfaction is important to us, and we appreciate your feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
6/10 Satisfaisant
Deborah
15 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Deborah
Séjour de 2 nuits en février 2024
Réponse de Ryan Hoffman - Assistant General Manager le 15 mars 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that overall, you had a good experience at our hotel. However, we apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is a top priority for us, and we regret that we fell short of meeting your expectations in this regard.Please rest assured that we take your comments seriously, and we will address them with our housekeeping and breakfast teams to ensure that such issues are not repeated in the future. We appreciate your valuable feedback as it helps us improve our services for all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience.
10/10 Excellent
Jazmine
Voyage d’affaires
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jazmine
Séjour de 3 nuits en mars 2024
Réponse de Ryan Hoffman - Assistant General Manager le 15 mars 2024
Thank you for your heartwarming feedback! We're thrilled to hear that you found our staff incredibly friendly and personable! Creating memorable experiences and fostering connections is what we strive for, and we're delighted to have achieved that during your visit.We can't wait to welcome you back for another wonderful stay in the future. If there's anything specific you enjoyed or if you have any further feedback to share, please feel free to reach out.Warm regards,
10/10 Excellent
Manik
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Manik
Séjour de 2 nuits en mars 2024
Réponse de Ryan Hoffman - Assistant General Manager le 15 mars 2024
Thank you for staying with us and for your kind words! We're thrilled to hear that you had a pleasant experience at our hotel. Your satisfaction is our top priority, and we look forward to serving you again in the future.
10/10 Excellent
Curtis
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Curtis
Séjour de 1 nuit en mars 2024
Réponse de Ryan Hoffman - Assistant General Manager le 15 mars 2024
We're thrilled to hear that you enjoyed your stay with us! Thank you for taking the time to share your positive feedback. We look forward to your next visit.
8/10 Bien
Toni
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Toni
Séjour de 2 nuits en mars 2024
Réponse de Ryan Hoffman - Assistant General Manager le 15 mars 2024
Thank you for your positive review! We're delighted to see that you had a great experience during your stay with us. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back soon.