Hall

Avis sur Days Inn by Wyndham Pittsburgh

2 out of 5
Days Inn by Wyndham Pittsburgh
1150 Banksville Rd, Pittsburgh, PA

Avis

5,8
Note des voyageurs de 10 (Excellent), d’après 142 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 211 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 216 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 188 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 243 avis sur 1000." "

5,8/10

Propreté

7,0/10

Personnel et service

5,4/10

Équipements

5,2/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

8/10 Bien

Marc

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations Specialist le 11 déc. 2023
Hi Marc,Greetings from Days Inn by Wyndham Pittsburgh Hotel. Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. It is our earnest desire to keep you satisfied with our services, cleanliness, and we are thrilled to hear of our success in this ambition. It is great to hear that you enjoyed the value as well; and we are looking forward to your next visit to DAYS INN PITTSBURGH BY WYNDHAM.Please come back and visit to see our new updated exterior and upcoming new interior.

6/10 Satisfaisant

Hugo

Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 7 déc. 2023
Dear Hugo,We appreciate the time you took to provide feedback on your recent stay at our hotel. We value all guest opinions, and while we're pleased to see that you found aspects of your experience satisfactory, we also recognize there may have been areas where we fell short of expectations. Your 3 out of 5 rating without specific comments suggests there might be room for improvement. We sincerely apologize if any aspects of your stay were less than perfect, and we would love to learn more about your experience to better understand and address the areas that need attention. Our team is committed to delivering exceptional service, and your insights will assist us in our ongoing efforts to enhance the overall guest experience. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future with an improved and memorable stay.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Manager le 19 févr. 2023
Dear Guest,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Bien

jean-luc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel bien placé et agréable
hotel accessible facilement bien équipé, propre et agréable
Séjour de 1 nuit en septembre 2019
Réponse de GM le 13 oct. 2019
Thank you for your review. We hope to see you the next time you are in the area.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2019
Réponse de GM le 30 juin 2019
Thank you for your feedback

6/10 Satisfaisant

robert

Les points forts : Personnel et service
Les points faibles : Propreté
couvre-lit avec brulures de cigarettes , fauteuil sale
Séjour de 1 nuit en juillet 2018

2/10 Horrible

JR

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Discusting. Urine odor. Cigarettes odor.
Very discusting. Strange odors. Thrash bags in the room. Dont go there. The members of the staff are very kind
Séjour de 1 nuit en février 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de General Manager le 19 déc. 2016
Thank you!

6/10 Satisfaisant

CM, Magog

Les points forts : Confort de la chambre
Fait le travail sans plus
Hotel de qualité moyenne, qui fait ce pour quoi on le loue, mais sans plus! Variété appréciable dans le déjeuner inclus. Employés peu enjoués.

6/10 Satisfaisant

Robert

Voyage en famille
Les points forts : Propreté
Very basic room. “Included” breakfast was a brown bag with a muffin, small bottle of water, an apple and a small bottle of water. No breakfast room. Front desk somewhat helpful. They tried. Language barrier.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 6 mai 2024
Dear Robert, We're truly sorry to hear that your experience fell short of expectations during your stay. Providing a comfortable and enjoyable stay is our priority, and we regret that the room and breakfast did not meet your needs. Your feedback regarding the simplicity of the room and the breakfast offering is noted, and we'll certainly explore ways to enhance these aspects of our service. We apologize for any inconvenience caused by the language barrier at the front desk; we're continuously striving to improve communication and ensure all guests feel welcomed and supported. Your insights are invaluable to us, and we hope for the opportunity to exceed your expectations in the future.

2/10 Horrible

Richard

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lied about pool being open highly disappointed
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 4 mai 2024
Hi Richard,We sincerely apologize for any confusion regarding the status of our pool. Our team strives to maintain transparency regarding amenities, and any misinformation is unintentional. We understand the disappointment this may have caused and will take steps to ensure clearer communication moving forward. Your feedback is invaluable in helping us improve our guest experience, and we hope to have the opportunity to exceed your expectations on a future visit.

8/10 Bien

Willis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hidden fee of $50 deposit not disclosed initially
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 4 mai 2024
Hi Willis,We apologize for any inconvenience you experienced regarding the 50 deposit. Our aim is always to provide transparent pricing, and while this deposit is a standard procedure, we regret if it wasn't communicated clearly upfront. Rest assured, we continuously strive to enhance our communication processes to ensure all fees are transparently presented to our guests. Your feedback is invaluable to us, and we'll utilize it to improve our service standards further.

4/10 Médiocre

Jon

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Convenience
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 2 mai 2024
Dear Jon, We're truly sorry to hear about your disappointing experience during your stay with us. We deeply value your feedback and understand the importance of convenience during your hotel stay. Rest assured, we're actively addressing the issues you've highlighted to ensure they're promptly resolved. Your comfort and satisfaction are our top priorities, and we're committed to providing a seamless and enjoyable experience for all our guests. We sincerely hope to have the opportunity to welcome you back and exceed your expectations in the future.

6/10 Satisfaisant

Stephanie

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
Definitely get what you pay for. The pool was not an option even tho it was enclosed. The free breakfast was essentially a brown bag with an applw and muffin. It was clean but def a 3 star at best - considering the non-existent fringe benefits
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Specialist le 6 mai 2024
Hi Stephanie,We appreciate your feedback and understand your disappointment with the amenities offered during your stay. While we strive to provide a comfortable experience for all our guests, we regret that the pool was unavailable during your visit. Our complimentary breakfast offerings are designed to provide a quick and convenient option for guests on the go, and we apologize if it did not meet your expectations. Rest assured, we continuously evaluate and improve our services to ensure a pleasant stay for all our guests.

2/10 Horrible

YanYan

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
A terrible accommodation! Open the door of the room and there will be a very bad smell! I was woken up around five o'clock in the morning by the sound of opening and closing doors in other rooms! There was no bottled water in the room, and then I had to go to the front desk to pick up the water from the bad thermos bottle! Anyway, I won't choose this one again
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 29 avr. 2024
We're truly sorry to hear about your disappointing experience during your recent stay. Please accept our apologies for any inconvenience caused by the odor in your room and disturbances from neighboring guests. We always strive to provide a comfortable environment and are saddened to learn that we fell short of your expectations. Your feedback is invaluable, and we will address these issues promptly to ensure a better experience for future guests.

10/10 Excellent

Edmund

Friendly desk clerk
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 29 avr. 2024
Hi Edmund,Greetings from Days Inn by Wyndham Pittsburgh Hotel. We're delighted to hear that you found our desk clerk to be friendly during your stay at our hotel. Our team takes great pride in providing exceptional service to all our guests, and it's wonderful to know that their warmth and professionalism left a positive impression on you. We strive to create a welcoming atmosphere where guests feel valued and attended to from the moment they arrive. Your feedback reinforces our commitment to maintaining high standards of hospitality, and we look forward to your next visit to DAYS INN PITTSBURGH BY WYNDHAM in the future.

2/10 Horrible

Kenneth

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Service was terrible tub and shower was broken was told maintenance guy wouldn’t be here til tomorrow very bad experience
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 22 avr. 2024
Dear Kenneth, I'm truly sorry to hear about your disappointing experience at our hotel. Your comfort and satisfaction are paramount to us, and it's disheartening to learn that we fell short of meeting your expectations during your stay. We understand the inconvenience and frustration caused by the broken tub and shower, compounded by the delay in resolving the issue due to the maintenance schedule. Please accept our sincere apologies for this lapse in service. Rest assured, we take your feedback seriously and will address these issues promptly to prevent similar occurrences in the future. We appreciate your valuable feedback and hope for the opportunity to make it right should you choose to stay with us again.

2/10 Horrible

Tiffany, Braddock

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 17 avr. 2024
Dear Tiffany,We're truly sorry to see that you gave your experience with us such a low rating. We really appreciate your feedback, and we're interested in hearing about the parts of your stay that didn't live up to your hopes. We work hard to give great service and accommodations, so it's disappointing to hear that you thought we fell short. Feel free to get in touch with us if there's anything special you'd like to say about your stay. We are here to listen and get better based on what you say.

10/10 Excellent

Ayman

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Management le 16 avr. 2024
Hi Ayman!Greetings from Days Inn by Wyndham Pittsburgh! It brings us immense joy to hear that you had a fantastic stay with us and awarded us a stellar 5 out of 5 rating! Your words truly brighten our day.We're thrilled that you found our hotel to be nice and that your experience met your expectations. Ensuring our guests feel comfortable and satisfied during their stay is our top priority, and we're delighted to know we hit the mark with you.Your positive feedback serves as a great encouragement to our team, motivating us to continue delivering exceptional service and maintaining our high standards. We can't wait to welcome you back to Days Inn by Wyndham Pittsburgh for another wonderful stay. Until then, safe travels and warm regards!

4/10 Médiocre

Lana

Not enough towels and toiletries.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 15 avr. 2024
Dear Lana, We're genuinely sorry to hear about your recent experience at our hotel. Your comfort and satisfaction are our top priorities, and we apologize for falling short in providing an adequate supply of towels and toiletries during your stay. We understand the importance of these amenities for a pleasant stay, and we regret any inconvenience this may have caused you. Rest assured, we take your feedback seriously and will address this issue promptly to ensure a more seamless experience for our future guests. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a much-improved stay.

6/10 Satisfaisant

Angela

Les points faibles : Infrastructures et conditions de l’hébergement
Facilities are dated. Located on a very busy road.
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Specialist le 13 avr. 2024
Hi Angela,We appreciate your feedback regarding our facilities. While we understand your concerns about their appearance, please note that we continuously strive to maintain and improve our amenities to ensure our guests' comfort. Regarding the busy road, we regret any inconvenience it may have caused during your stay. However, we strive to provide measures to mitigate disturbances, and we hope this did not detract too much from your overall experience.

10/10 Excellent

Michelle

Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 20 avr. 2024
Greetings from Days Inn by Wyndham Pittsburgh Hotel. Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. It is our earnest desire to keep you satisfied with our services, cleanliness, and we are thrilled to hear of our success in this ambition. It is great to hear that you enjoyed the value as well; and we are looking forward to your next visit to DAYS INN PITTSBURGH BY WYNDHAM Please come back and visit to see our new updated exterior and upcoming new interior.

8/10 Bien

Kimberly

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Clean and inexpensive. Perfect for a short stay... especially when you're only at the hotel to sleep. I'd stay here again.
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Management le 30 mars 2024
Dear Kimberly, Thank you for sharing your review with us. We're delighted to hear that you found our hotel to be clean and affordable, making it a suitable choice for your short stay. Providing a comfortable and welcoming environment for our guests is our top priority, and we're thrilled that we were able to meet your expectations in this regard. Rest assured, we have already spoken to our housekeeping team to ensure that our cleanliness standards are consistently maintained. Your feedback is greatly appreciated, and we look forward to welcoming you back for another restful stay in the future.

10/10 Excellent

Jon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is in a convenient location just outside Pittsburgh in the hills. It is a little aged but the beds are comfortable and the night staff are excellent. We tried a couple of rooms to get a quiet one. It is located along a busy road but it was not a problem.
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 2 mars 2024
Dear Jon, Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and found our location convenient. Our team works hard to ensure that every guest feels comfortable and well taken care of, so it's fantastic to hear that you found our night staff to be excellent. We understand the importance of a good night's sleep, and we're glad you were able to find a quiet room to relax in. Despite being along a busy road, we're delighted that it didn't pose a problem for you. We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay!

6/10 Satisfaisant

Carlos Arturo Carreto

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Está muy vieja no me limpiaron la habitación nunca sucio el lugar nunca volvería a esta propiedad lo único bueno a mi forma de ver la ubicación
Séjour de 4 nuits en décembre 2023
Réponse de Guest Relations Management le 29 févr. 2024
Dear Carlos,Thank you for sharing your experience with us! We're thrilled to hear that you found our location convenient during your stay. However, we're sorry to learn that other aspects of your visit didn't meet your expectations. Cleanliness is a top priority for us, and we apologize if your room didn't meet our usual standards. Your feedback is valuable, and we'll be addressing these concerns to ensure a more enjoyable experience for our future guests. We hope you'll consider giving us another chance to exceed your expectations on your next visit to the area!

4/10 Médiocre

Adrianna

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room wasn't very clean, there were a lot of crumbs and scuffs. The free breakfast was ghetto, a muffin, a juice, an apple and a bottle of water in a paper bag. The electricity went out and was out for hours and on top of everything the desk chair broke as soon as it was sat in
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Management le 28 févr. 2024
Dear Adriana,I sincerely apologize for the unpleasant experience you had while staying at our hotel. It's upsetting to hear that your accommodation wasn't as clean as we usually expect it to be and that you had problems with the breakfast options, the power outage, and a malfunctioning desk chair. We sincerely apologize for any trouble this has given you. We value your input and will act quickly to resolve these problems so they don't happen again. We value your comfort and pleasure above all else, and we are grateful that you brought these issues to our notice. Please do not hesitate to contact us if there is anything further we can do to earn your trust again or to make amends.

10/10 Excellent

Chris

Les points forts : Propreté
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Specialist le 18 févr. 2024
Hi Chris,Greetings from Days Inn by Wyndham Pittsburgh Hotel. Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. It is our earnest desire to keep you satisfied with our services, cleanliness, and we are thrilled to hear of our success in this ambition. It is great to hear that you enjoyed the value as well; and we are looking forward to your next visit to DAYS INN PITTSBURGH BY WYNDHAM Please come back and visit to see our new updated exterior and upcoming new interior.

4/10 Médiocre

Heidi

Séjour de 1 nuit en février 2024
Réponse de Guest Relations Management le 20 mars 2024
Dear Heidi,We're truly sorry to see that your experience fell short of expectations during your recent stay. While we appreciate your feedback, we regret that we weren't able to meet your needs and provide you with the exceptional experience we strive for. We take all feedback seriously and would love to hear more about your specific concerns so we can address them promptly. Our team is committed to ensuring every guest feels valued and cared for, and we hope for the opportunity to make things right for you in the future. Please don't hesitate to reach out to us directly so we can better understand how we can improve.

6/10 Satisfaisant

Charlean

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Guest Relations Specialist le 4 févr. 2024
Hi Charlean,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place always a clean room just wish some of the lamps had working light bulbs
Séjour de 2 nuits en janvier 2024
Réponse de Guest Relations Management le 26 janv. 2024
Dear Guest,We truly appreciate you sharing your experience with us! It warms our hearts to hear that you find our hotel to be a great place with consistently clean rooms. Your feedback regarding the lamps is invaluable, and we're already on it, ensuring that every corner of our space is well-lit to match the brightness of your stay. We can't wait to welcome you back soon for another delightful experience!

6/10 Satisfaisant

Jeff

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
It’s…..ok….
Decent hotel. No frills. Friendly service, but they don’t allow firearms, early check ins, late check outs, etc. average cleanliness.. I’d stay there again if in a pinch but not singing and dancing about the place.
Séjour de 2 nuits en janvier 2024
Réponse de Guest Relations Management le 23 janv. 2024
Dear Jeff,Thank you for taking the time to share your feedback with us. We appreciate your acknowledgment of our friendly service and understand that our hotel's straightforward approach may not align with everyone's preferences. We regret any inconvenience caused by our policies on firearms, early check-ins, and late check-outs. We strive to strike a balance that ensures the safety and comfort of all our guests. Your comments about cleanliness are duly noted, and we will address this matter to enhance the overall experience for future stays. While we may not have wowed you this time, we hope to have the opportunity to welcome you back and provide an improved stay in the future.

8/10 Bien

Cheryl

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 24 janv. 2024
Dear Cheryl,We appreciate your decision to rate our hotel an 8 out of 10, and we are grateful for your visit. While we are delighted that you had a positive experience overall, we also understand that there might be areas where we could have improved based on the absence of specific comments. Your satisfaction is our top priority, and we would love to hear more about your stay to address any concerns you may have had. Your insights are invaluable to us, and we look forward to the opportunity to welcome you back and exceed your expectations in the future.

2/10 Horrible

Dania

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible
For one the tub was very dirty. There was hair everywhere. The refrigerator didn’t work. The TV was very scratchy. They told me that I would receive warm breath and when I woke up the next morning, they gave me a bag of food. It was just horrible.
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 22 janv. 2024
Hi Dania,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our housekeeping team is dedicated to maintaining the highest cleanliness standards, and we are genuinely sorry for any oversights in the cleanliness of your room. Regarding the refrigerator and TV issues, we regret the inconvenience caused and will promptly address these concerns with our maintenance team to ensure all amenities are in proper working order. While we strive to meet our guests' expectations, we regret that your experience fell short, and we appreciate your patience as we work to improve our services.

8/10 Bien

Glenda

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Réponse de Guest Relations Specialist le 13 janv. 2024
Hi Glenda,Greetings from Days Inn by Wyndham Pittsburgh Hotel. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We are looking forward to your next visit to DAYS INN PITTSBURGH BY WYNDHAM.

4/10 Médiocre

Victor

Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 10 janv. 2024
Hi Victor,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, as reflected in your 2 out of 5 rating. We value your input and would appreciate more details about your stay to help us identify and address the specific issues you encountered. Our aim is to ensure every guest has a comfortable and enjoyable stay, and we regret that we fell short in your case. Please feel free to reach out to our guest services team with any additional information you can provide, so we can work towards improvements. We appreciate your honesty and hope to have the opportunity to make amends during your future visits.

6/10 Satisfaisant

Heather

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The pictures are not what you see.. Pool closed…. Bag breakfast.. Wasn’t the worst for a bag. Screaming and yelling! Cops show up.. And people using drugs on property. She is a regular.. But on a Do Not Rent To List! But she got in! Staff trying to make everything better. I really was going to leave the hotel my second night.. But the staff made me feel better… Never again!!
Séjour de 8 nuits en décembre 2023
Réponse de Guest Relations Management le 10 janv. 2024
Dear Heather,We sincerely apologize for the discrepancies you experienced during your recent stay with us. It's disheartening to learn that the visual representation of our facilities didn't meet your expectations, and we regret the inconvenience caused by the pool closure and the bag breakfast service. We understand the importance of a serene environment and are genuinely sorry for the disturbance caused by the disruptive behavior of some guests, which led to law enforcement intervention. Rest assured, we take such incidents seriously and are actively addressing them to ensure the safety and comfort of all our guests. We appreciate your recognition of our staff's efforts to alleviate your concerns and create a more positive experience. We genuinely value your feedback and would welcome the opportunity to regain your trust in the future.

2/10 Horrible

Joy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Managment le 1 janv. 2024
Thank you for your feedback. We have attempted to search for any guests or additional guests with your name in the last 6 months so we could contact you. Unfortunately we do not have any guests with your name. Please reach out to the property you stayed with. Thank you

8/10 Bien

Elizabeth

Voyage en famille
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 30 déc. 2023
Dear Elizabeth, What an absolute pleasure it was to read your concise yet impactful feedback! We're thrilled to hear you had an overall positive experience during your stay, earning us a fantastic 8 out of 10 rating. While brevity can sometimes speak volumes, we're here to assure you that your feedback is incredibly valuable to us. We're committed to continuously enhancing our guests' experiences, and knowing you had a satisfying stay motivates us even more. Should you find yourself back in the area, we can't wait to welcome you for another delightful stay. Cheers to making your next visit a perfect 10!

10/10 Excellent

Jacob

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was just fine for a quick trip to pittsburgh
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Specialist le 15 janv. 2024
Hi Jacob,Greetings from Days Inn by Wyndham Pittsburgh Hotel. We appreciate your feedback and are delighted to hear that your recent stay at our hotel served its purpose for your quick trip to Pittsburgh. Our team strives to provide comfortable accommodations for guests on the go, and we are pleased that you found your experience satisfactory. We value your business and hope to welcome you back in the future for another convenient and enjoyable stay. Thank you for choosing Days Inn by Wyndham Pittsburgh.

2/10 Horrible

birendra

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 19 déc. 2023
Dear birendra, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, and we're sorry to learn that your experience fell short of expectations, as reflected in the 2 out of 10 rating. Your satisfaction is our top priority, and we regret that we didn't meet your needs during your stay. We understand the importance of constructive feedback, and while we wish there were specific comments to address, we are committed to identifying and rectifying any issues you may have encountered. Please allow us the opportunity to make amends and improve by reaching out to our management team directly with more details about your concerns. We value your business and hope to have the chance to welcome you back for a more positive experience in the future.

2/10 Horrible

Derek

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No room service
Séjour de 4 nuits en décembre 2023
Réponse de Guest Relations Management le 16 déc. 2023
Dear Derek,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the absence of room service. We understand the importance of this service to our guests, and we regret that it fell short of your expectations. Please be assured that we take your comments seriously and will address this matter with our team to ensure a more seamless and enjoyable experience for our future guests. We appreciate your honesty and hope to have the opportunity to welcome you back, allowing us the chance to make amends and provide you with the exceptional service you deserve.

10/10 Excellent

Mickalena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations Management le 14 déc. 2023
Hi Mickalena,Bravo for your 5-star rating! Your wonderful review says volumes, and we're thrilled that you had such a positive experience during your visit. Our ultimate objective is your pleasure, and we're happy to have achieved it. If there's something in particular you'd want to emphasize, or if you have any ideas for making your next visit even better, we're all ears! I hope to see you again for another round of 5-star brilliance.

2/10 Horrible

Chaithanya Deepthi

Les points faibles : Propreté et personnel et service
Réponse de Guest Relations Management le 13 févr. 2024
Dear Chaithanya, I'm truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is invaluable to us, and I want to extend my sincerest apologies for the cleanliness issues you encountered and the lack of responsiveness from our staff. Please know that this is not indicative of the high standards we strive to uphold. We will address these concerns immediately with our team to ensure that future guests do not encounter similar problems. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.

6/10 Satisfaisant

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Overall it was OK. Claimed to have a pool but it was empty, breakfast consisted of a bag with fruit & muffins. wifi wasn`t very good, location to get to downtown pittsburgh was ideal.
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 5 déc. 2023
Dear Richard,We appreciate your valuable feedback and sincerely apologize for the inconveniences you experienced during your stay with us. We understand the disappointment regarding the pool being empty and the limited breakfast offerings. Your concerns about the Wi-Fi are duly noted, and we assure you that our team is actively working to enhance this aspect of our service. On a positive note, we're delighted to hear that our location was convenient for your visit to downtown Pittsburgh. Please know that your feedback is crucial in helping us improve, and we genuinely hope to have the opportunity to provide you with a more seamless and enjoyable experience in the future. Thank you for choosing our hotel, and we appreciate your understanding.

4/10 Médiocre

Paul

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place had a strange smell.
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 5 déc. 2023
Dear Paul,We truly appreciate your feedback and would like to express our sincere apologies for the inconvenience you experienced during your stay. We understand that the unusual odor in the hotel was a significant concern for you, and we want to assure you that we take this matter seriously. Our dedicated team is actively addressing the issue to identify and eliminate the source of the smell, ensuring a more pleasant environment for our guests in the future. Your comfort is our top priority, and we appreciate your valuable input, as it allows us to continuously improve our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience that reflects the high standards we strive to uphold. Thank you for bringing this to our attention.

10/10 Excellent

Danielle

Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 23 déc. 2023
Dear Danielle, What a delightful surprise to receive your glowing 5 out of 5 rating! Your positive feedback speaks volumes, and we are thrilled to hear that your experience at our hotel exceeded expectations. It warms our hearts to know that you found everything to your satisfaction. Your support means the world to us, and we can't wait to welcome you back for another fantastic stay. If there's anything specific that stood out to you or any suggestions you have for us to make your next visit even more enjoyable, we'd love to hear it. Until then, safe travels and thank you for choosing us as your home away from home!

4/10 Médiocre

Dave

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté
Took too long to check in and then we’re directed to the wrong area. Apparently the desk attendant was not as familiar with the hotel. The shower curtain had some black spots. Possibly mould? Toilet seat was not very clean. And first towel I tried to use was full of stains so I just used a different one. All in all….. you get what you pay for.
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 5 déc. 2023
Dear Dave,We sincerely appreciate you taking the time to share your feedback with us. We genuinely apologize for the inconveniences you experienced during your stay. It's disheartening to hear that the check-in process was prolonged, and we regret any confusion caused by the misdirection. Your concerns about cleanliness are taken very seriously, and we apologize for any oversights in maintaining the room's standards. Rest assured, we are actively addressing these issues to ensure a more seamless and comfortable experience for our guests. We understand the importance of a pleasant stay, and we truly value your insights as they contribute to our continuous improvement. We hope for the opportunity to welcome you back and provide the exceptional experience we aspire to offer to all our guests.

6/10 Satisfaisant

Everett

Les points forts : Propreté et personnel et service
It was quiet but still waiting on 50$ deposit which is an inconvenience
Séjour de 1 nuit en novembre 2023
Réponse de Managment le 30 nov. 2023
Thank you for your input on our hotel. We love guest feedback to know what we are doing right and where we can make improvements. As it states on your signed registration card, it can take 3 to 5 for your financial institute to have your refund back into your account. Most times it is very quick. If you do not received your refund within 5 business days, please contact us as we can see your refund was returned the day you checked out.

10/10 Excellent

Adil

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay and great customer service
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 29 nov. 2023
Hi Adil!Your kind words brightened our day – thank you! Achieving a perfect 5 out of 5 rating and knowing that you enjoyed both our accommodations and customer service warms our hearts. It's our goal to create memorable experiences for our guests, and your positive feedback reinforces that we're on the right track. We appreciate you taking the time to share your thoughts, and we look forward to welcoming you back for another exceptional stay in the future.

10/10 Excellent

Paula

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was v clean and quiet
Séjour de 3 nuits en novembre 2023
Réponse de Guest Relations Management le 28 nov. 2023
Hi Paula,We are happy to hear that you found your room to be very clean and peaceful! Your comfort is our main goal, and it's wonderful to hear that we succeeded. We feel that an enjoyable and clean setting is essential for a wonderful visit, and we're delighted that you had that kind of environment. The staff works hard to ensure that each guest has a lovely and relaxing time, and your good feedback inspires us much. We can't wait to see you again in the near future for another lovely visit. If there is anything in particular you like about your accommodation or if you have any preferences for your future visit, please let us know - we're here to make your stay even more memorable!