We're deeply troubled to hear about the conditions you encountered during your recent stay with us. We understand how disappointing this must have been, especially considering your previous five-star experience with us. Please accept our sincerest apologies. We take your feedback very seriously and are initiating immediate action to address and rectify these issues. Our goal is to ensure that all areas of our hotel reflect the excellence and comfort our guests expect and deserve. We hope to have the opportunity to welcome you back in the future, to provide a stay that not only meets but exceeds your expectations, reflecting the true quality and hospitality of what we believe to be the best hotel in the area.

Thank you for your feedback, Danny! We're pleased to hear that our location met your expectations here at Cambria Hotel Pittsburgh-Downtown. We always aim to provide a convenient base for our guests to explore and enjoy the area. We hope to welcome you back soon for another enjoyable stay!

Thanks for your review, Nathalie. Ensuring our rooms are impeccable is paramount, and it sounds like we fell short during your stay. We will address this directly with our housekeeping team to ensure we elevate our cleaning standards. We appreciate your candid feedback and hope you will consider giving us another opportunity to serve you better in the future.

Our team would like to improve your experience on a future visit and we hope to have the opportunity to do so. Thank you, Jaimi.

Matthew, we greatly appreciate your awesome feedback. All of us at Cambria Hotel Pittsburgh-Downtown hope to see you again soon!

Thank you for taking the time to share your feedback. It's great to hear that you found the location convenient and that you also felt safe and secure. However, we apologize for the issues you experienced with your bed and the condition of the shower. We certainly understand how important a good night's rest is and will look into these concerns immediately. Additionally, we are sorry to hear about the shortcomings in our housekeeping service during your stay. Our policy is to ensure that all guest rooms are thoroughly maintained, and we regret that we missed the mark. We will reinforce our standards with our team to better meet our guests' expectations. Your feedback is invaluable as it helps us to improve our services and consider what additional amenities could enhance our guests' experiences. We hope to have the opportunity to welcome you back and provide a more satisfactory experience that reflects the high standards we strive to uphold in every area of your stay.

Thank you for taking the time to share your feedback about your stay, Michael. We're sorry to hear that some aspects of your visit did not meet your expectations, particularly with regard to the additional costs for parking and breakfast, as well as the condition of some areas in your room. We also apologize for the inconvenience caused by the power outage upon your arrival. We're glad to hear that your experience with our team was satisfactory, and that the pool was to your liking, albeit not exceptional. Your feedback is crucial for us as we strive to improve our facilities and services. We hope to have the opportunity to host you again and provide a better experience that reflects the high standards we aim to achieve.

Thank you, Tyler, and we can’t wait to welcome you back again for another five-star stay!

Thank you, Carol, for providing such detailed feedback. It is truly unfortunate that the ventilation unit and wall thermostat were not functioning correctly, resulting in a noisy experience. The condition of the shower floor tiles and wallpaper is concerning and will be addressed. The issues with the refrigerator are also not acceptable and will be looked into. It is good to hear that the parking was convenient, although it is understood that the pricing was a concern. Your feedback about the bed's sound is noted as well. Your insights are essential in helping to improve the overall guest experience, and efforts will be made to ensure these issues are resolved. Please allow us a second chance to offer and enhanced overall stay. See you then!

Thank you for taking a moment to leave us this five-star rating. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors, Susan!

It's wonderful to hear that you had a positive experience with us, Katia, enjoying the warmth of our team and the comfort of your spacious room. We're glad that these aspects contributed to a very good stay. However, it’s noted that the parking fees impacted your overall satisfaction. We understand that additional costs can be a concern, and we always aim to balance convenience with value for our guests. Your feedback is invaluable and will be considered as we evaluate our services and amenities. We hope to welcome you back and aim for that fourth star by providing an even more exceptional experience next time.

Thank you for sharing your experience, Randall. We are glad we have been able to connect with you directly on a few occasions to go over our policies and clarify why you were charged this fee. As we discussed on the phone, we are a smoke-free facility. After inspection of the room upon your departure, we became aware of smoking in the room as well as what was in the wastebasket. These factors are what led to the fee on your bill. We would like to congratulate you again for your high achievement! It certainly is something to celebrate. We hope that we have cleared everything up and that you can return to enjoy a seamless stay.

It’s disappointing to hear about the issues you experienced during your stay, Katelyn. It's concerning that multiple attempts to fix the problem by our maintenance team did not resolve the issue effectively. We understand how frustrating this must have been for you, and it's clear we missed the mark in providing a seamless experience. Your comfort and satisfaction are of utmost importance, and this feedback will be used to review and improve our maintenance procedures to ensure such issues are fully resolved in the future. We hope to have the opportunity to welcome you back and provide a much better experience.

George, it’s wonderful to hear that you appreciated our location as well as our service! We aim to provide a welcoming and pleasant experience for all our guests and are proud to read we succeeded during your stay. All of us are looking forward to your next visit to Cambria Hotel Pittsburgh-Downtown!

Thank you for rating us so highly, Katherine. We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

Ensuring a seamless getaway with our awesome location was a joy, Lynette. Thank you for choosing Cambria Hotel Pittsburgh-Downtown! See you next time!

We regret that your stay was not what you anticipated, Juston. We hope for the opportunity to welcome you back to improve your experience.

Thank you for your kind words, Martin! It's wonderful to hear that you found our team kind and attentive. Everyone at the Cambria Hotel Pittsburgh-Downtown takes pride in making our guests feel welcomed and valued. We look forward to your next visit!

Thank you, Shaunice, for sharing your feedback with us. We're truly sorry to hear that your experience did not meet your expectations. We understand your disappointment with the pricing and the lack of complimentary amenities such as breakfast and parking. We apologize for any inconvenience caused by the additional charges, and we will certainly take your comments into consideration as we review our policies and offerings. Additionally, we apologize for the oversight regarding the towels and washcloths, and we will address this with our housekeeping team to ensure that such issues are promptly resolved in the future. We value your feedback and regret that we fell short of providing you with a satisfactory experience. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

Thank you for the fantastic review, Gregg! It's heartening to hear that our staff, especially our bartender, made your stay enjoyable and that you found the room to your liking. We're glad that the atmosphere of our hotel added to your positive experience. Your thumbs up means a lot to us, and we look forward to welcoming you back soon for another great stay at Cambria Hotel Pittsburgh-Downtown!

Thank you for the great review, Tonya! It's wonderful to know you enjoyed your stay with us Cambria Hotel Pittsburgh-Downtown. We look forward to welcoming you back the next time you are in town!

Thank you so much for your glowing review, Kathleen! It’s fantastic to hear that the convenience of our location, the helpfulness of our staff, and the cleanliness and quietness of your room all contributed to a wonderful stay here at Cambria Hotel Pittsburgh-Downtown. We're thrilled we could provide everything you needed for a perfect visit. Looking forward to welcoming you back again soon!

We are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon, Dakota.

Jordan, we're deeply sorry to hear about your experience during your stay. Your comfort and well-being are our top priorities, and it's concerning to hear about the issues you encountered with cleanliness and team attitude. This is not reflective of the level of service we strive to provide. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. We apologize for any inconvenience caused and appreciate you bringing this to our attention. We hope for the opportunity to regain your trust in the future.

Thank you for your review, Toni! We're glad to hear that you found Cambria Hotel Pittsburgh-Downtown enjoyable and our team very welcoming. We apologize for any shortcomings with the cleanliness of the showers and appreciate you bringing this to our attention. We are committed to improving our services and ensuring everything meets our high standards. Your feedback is invaluable for guiding these efforts. We're pleased that you enjoyed the rooms and beds, and we hope to welcome you back soon for an even better experience.

Thank you for the fantastic review, Steve! It's great to hear that we're your go-to spot after a game and that you consistently find our rooms sparkling clean and our beds comfortable. We apologize for the oversight with the coffee pods; your preference for dark roast is noted, and we'll aim to ensure a better variety is available. Bringing your favorite K-cup is a smart idea, and we appreciate your understanding. Also, breakfast at Deluca's sounds like a wonderful tradition! We look forward to seeing you again soon for another enjoyable stay and a perfect cup of coffee at Deluca's afterward.

We're thrilled to hear that you had a fantastic experience with us at Cambria Hotel Pittsburgh-Downtown and that our team’s dedication and charm made a positive impact on your stay. Providing excellent service is our top priority, and we're delighted that our team exceeded your expectations. Your kind words mean everything to us, and we truly appreciate your recognition of our efforts. It was a pleasure to have you as our guest, and we can't wait to welcome you back for another fantastic stay soon!

Receiving your five-stars means a lot to us, Diana! Thank you and we hope to see you again soon.

Marguerite, thank you for choosing us for your recent visit to downtown Pittsburgh! We’re so glad you enjoyed the luxurious comfort of your room, along with our relaxing amenities and convenient breakfast service. It’s disappointing to hear about the housekeeping oversights you encountered, however, and we’ll address your comments with our team to ensure all of our accommodations are thoroughly cleaned before our guests’ arrival. We hope you’ll think of us again for your next stay!

Miranda, we’re delighted that you had a top-notch stay! Thank you for choosing the Cambria Hotel Pittsburgh - Downtown and sharing your kind words. We look forward to impressing you even further with a future visit!

Wow! It is a great honor to be your hotel of choice when in town, Jodi! We look forward to offering many more perfect hospitality experiences here at Cambria Hotel Pittsburgh-Downtown!

We sincerely regret you did not receive the warm welcome you deserved, Allan. We will address this with our team right away so this does not happen again. We also will speak with maintenance about that hook. Please allow us another chance to provide a stay that better reflects our high standards we are known for. Thank you.

Kathleen, it's delightful to learn that the Cambria Hotel Pittsburgh-Downtown provided a perfect location for your trip and that the spacious room and comfortable bed contributed to a pleasant stay. Hearing that the team was kind and attentive is also very encouraging. All of us look forward to welcoming you back, aiming to consistently provide a comfortable and convenient experience for your next event or visit to the area.

John, we are proud to earn your perfect score! Thank you for highlighting our incredible location here at Cambria Hotel Pittsburgh-Downtown! Revisit anytime!

Thank you for providing feedback on your stay, Alexis. We regret not delivering an exceptional experience and invite you to visit us again, confident that we can improve your perception.

Your five-star rating means everything to us, thank you! We look forward to welcoming you back, Kimberly!

Jamie, it’s great to hear that the proximity of Cambria Hotel Pittsburgh-Downtown to the Arena met your needs and added convenience to your stay. Our location is indeed ideal for guests attending events! The team is committed to providing a comfortable and convenient base for all guests’ adventures in the city. We hope to welcome you back soon for another visit, perhaps for another event or just to enjoy what downtown Pittsburgh has to offer.

Rachel, we appreciate your feedback on your recent stay. It's good to hear that you found the main areas sparkling clean and beautiful, but we are very concerned about the issues you encountered with the room condition and housekeeping service. The description of your first room is certainly not up to our standard, and we apologize for the discomfort this caused. We also take your experience with the early and unexpected housekeeping visit seriously, as privacy and respect for our guests' comfort should always be a priority. Your comments will be used to address these matters directly with our housekeeping and maintenance teams to ensure that our standards of cleanliness and guest service are upheld consistently. We hope for the opportunity to show you what we are truly capable of and restore your trust.

We're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we look forward to welcoming you back, Peter!

Thank you for sharing your feedback with us. We appreciate your acknowledgment of the convenience of our location next to PPG Paints Arena. We understand your concerns about the pricing and the condition of our rooms, and we will take your comments into consideration as we strive to improve our accommodations. We hope to continue serving you in the future and providing you with the convenience and comfort you deserve during your visits to the arena.

Robert, thank you for your kind words! We're thrilled to hear that you found our team amazing and that you appreciated the ease of parking with access to PPG Arena. Providing top-notch service and convenience to our guests is our priority here at Cambria Hotel Pittsburgh-Downtown, and we're delighted that we met your expectations. We look forward to welcoming you back for another exceptional experience.