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Avis sur Comfort Inn Pine Grove

2.5 out of 5
Comfort Inn Pine Grove
433 Suedberg Road, Pine Grove, PA

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 89 avis sur 445." "
Note des voyageurs de 8 (Bien), d’après 122 avis sur 445." "
Note des voyageurs de 6 (Satisfaisant), d’après 90 avis sur 445." "
Note des voyageurs de 4 (Médiocre), d’après 82 avis sur 445." "
Note des voyageurs de 2 (Horrible), d’après 62 avis sur 445." "

6,6/10

Propreté

7,4/10

Personnel et service

6,0/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

6,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

jacques, quebec

Voyage en famille
Vieux motel désuet qui a besoin d’amour.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 16 nov. 2023
Hello jacques,Nous apprécions votre commentaire sur notre motel historique. Nous sommes toujours en train de travailler pour améliorer nos installations afin de les rendre plus modernes et confortables pour nos clients. Votre opinion compte et nous en tiendrons compte dans nos futurs projets de rénovation. Nous espérons toutefois que vous avez pu profiter de l'histoire et du charme de notre établissement.

10/10 Excellent

Francine

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 17 nov. 2023
Hello Francine,Thank you for leaving a rating for our hotel! We greatly value your feedback and strive to provide exceptional experiences to all our guests. We hope to have the opportunity to welcome you back in the future for an even finer experience.

8/10 Bien

Roch

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ordinaire +
Positif hotel pour la route animaux acceptés. Déjeuner très moyen.
Séjour de 1 nuit en janvier 2023
Réponse de Manager le 7 janv. 2023
Hello Roch,It means so much to have earned your business. We appreciate the feedback regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

6/10 Satisfaisant

Sylvain

Voyage en couple
Les points faibles : Équipements
Proximité de l'autoroute
Réponse de Manager le 19 déc. 2022
Hello Sylvain, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

4/10 Médiocre

plante

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
very old and dirt, keep on searching another place
find another place, too expensive for this old place
Séjour de 1 nuit en août 2022
Réponse de Manager le 21 oct. 2022
Hello plante, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Bien

Daniel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Propre mais vieillot. Besoin d'être rafraichi
Séjour de 1 nuit en avril 2022
Réponse de Manager le 21 oct. 2022
Hello Daniel,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Horrible

christian, Quebec

Séjour de 1 nuit en mars 2022
Réponse de Manager le 21 oct. 2022
Hello christian, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Médiocre

patrick

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2020

8/10 Bien

Caroline, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2018
Réponse de Erin Donton le 20 déc. 2018
Thank you for staying with us. We hope to see you in the near future.

8/10 Bien

Hervé

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sympa
L'enregistrement a été rapide et sans problème. La chambre était grande et les lits confortable par contre elle sentait une forte odeur de tabac froid alors que nous avions réservé une non fumeur. Le petit déjeuner était également bien avec des gaufres natures ou chocolats et il y avait même du nutella. Nous avons bien apprécié cet hôtel.

8/10 Bien

michel, Blainville

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Blainville
Très bon rapport qualité/prix
Réponse de Jason le 30 avr. 2016
Thank you for taking the time to provide us with your feedback.

2/10 Horrible

Alex

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Common area restroom are extremely dirty
Séjour de 6 nuits en avril 2024
Réponse de GM le 14 avr. 2024
Dear Alex,We appreciate your feedback and sincerely apologize for the condition of our common area restrooms during your stay. We understand the importance of cleanliness and we're addressing your concerns with our housekeeping team to ensure a better experience in the future. Thank you for bringing this to our attention, and we hope for another opportunity to exceed your expectations.Warm regards,Hotel Management

2/10 Horrible

gwen

We realized 48 hours before our reservation that we had to change it to one day earlier due to weather issues. NO CHANGE! NO REFUND Will not use again
Séjour de 1 nuit en mars 2024
Réponse de Manager le 31 mars 2024
Hello gwen,We apologize for any inconvenience you experienced regarding your reservation change request. Guest services policies are in place to ensure fair treatment for all guests. If you have any concerns, please contact our management directly for further assistance. Thank you for sharing your feedback with us.

8/10 Bien

elias

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was good enough for me for the price. Better than i expected.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 24 mars 2024
Hello elias,We are pleased to hear that you found value in your stay with us. We strive to exceed our guests' expectations and are delighted that we met yours. Thank you for choosing our hotel.

8/10 Bien

Denise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fresh, friendly but blood on the coverlet
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Denise, We appreciate your feedback and are glad you found our hotel fresh and friendly. Please rest assured that your comments have been shared with the team for their awareness. Your input helps us improve our services for all guests' comfort and satisfaction. Thank you for choosing to stay with us.

10/10 Excellent

Sharlene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always enjoy staying here
Séjour de 1 nuit en février 2024
Réponse de Manager le 6 mars 2024
Hello Sharlene,We're thrilled to hear that you consistently enjoy your stays with us. Your positive feedback is truly appreciated. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!

8/10 Bien

W.S.

Séjour de 1 nuit en février 2024
Réponse de Manager le 5 mars 2024
Hello W.S., Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Dave

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Spent just a little more on room than we wanted to, got nicer room and better breakfast as a result
Séjour de 1 nuit en février 2024
Réponse de Manager le 20 févr. 2024
Hello Dave,We're delighted to hear that you enjoyed an upgraded room and breakfast during your stay with us. Our goal is to provide our guests with exceptional value for their experience. We appreciate your feedback and hope to welcome you back for another enjoyable stay.

4/10 Médiocre

Matt

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel quality has gone down hill
I've been to this hotel 5 times before, it has gone down hill in quality. Soda machine was unplugged (I assume, not working) There was a hole in the wall of my room The desk chair was missing a wheel, and very unstable. The shower water seemed brown when it started running.
Séjour de 2 nuits en février 2024

10/10 Excellent

John

Séjour de 1 nuit en janvier 2024
Réponse de GM le 10 janv. 2024
Dear John,Thank you for taking the time to rate your experience with a perfect 10/10! We're delighted to hear that you had an excellent stay. Your feedback is valuable, and we look forward to hosting you again for another outstanding experience.Warm regards,Hotel Management

2/10 Horrible

Gene ann

Voyage en couple
Les points faibles : Équipements
This place is a disgrace. I booked this place because it was close to where needed to be. I have stayed at many Comfort Inn. They were always clean and accommodating. This place is dirty. The water is rusty and undrinkable. The carpet was dirty and not vacuumed. The elevators dirty. The chair in our room only had three 3 legs. You could not sit on it. I asked for clean lines. I did not get any wash cloths. I asked a house cleaner and was told to go to the desk. The man at the desk gave me 2 hand towels and told me they did not have any. I never say a housekeeper in our room. They did nothing. I had to ask to have the trash taken out. Breakfast was bad. There was not much there and the sausage and French toast tasted old. I did not check the reviews first as I thought it was a comfort Inn that’s is nice. You should not advertise this place. It will give you a bad name. We left a day early. If we could have left even earlier we would have but my sister is in the hospital very sick
Séjour de 5 nuits en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Gene ann, Thank you for taking the time to share your feedback with us. We apologize for any inconveniences you experienced during your stay. We strive to uphold the high standards of cleanliness and service that Comfort Inn is known for, and we regret that we fell short in this instance. We appreciate your specific concerns regarding the water, carpet, elevators, chair, linens, and breakfast, and we will address these issues with our team. We value your input and hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future.

6/10 Satisfaisant

Dilip

Voyage en famille
its ok to stay
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Dilip, Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you found your stay to be satisfactory. We strive to provide an enjoyable experience for all our guests. Should you have any further concerns, please don't hesitate to reach out to our management team for assistance.

10/10 Excellent

Kathy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Late Dec Stay
I had an enjoyable stay at Comfort Inn in Pine Grove. The staff was friendly and helpful. My room was clean and comfortable. The Breakfast was good warm food, with a variety to satisfy anyone. I would stay here again.
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 3 janv. 2024
Hello Kathy,Thank you for choosing Comfort Inn in Pine Grove for your recent stay! We're thrilled to hear that our friendly and helpful staff, along with our clean and comfortable rooms, made for an enjoyable experience. It's great to know that you were satisfied with our delicious breakfast options as well. We appreciate your kind words and look forward to welcoming you back in the future!

4/10 Médiocre

Maureen

Séjour de 1 nuit en décembre 2023
Réponse de GM le 29 déc. 2023
Dear Maureen,Thank you for taking the time to share your feedback with us. We value your input, and we're sorry to hear that your experience fell short of expectations. Your satisfaction is our priority, and we would appreciate any additional details you can provide to help us address and improve upon the areas of concern.Warm regards,Hotel Management

4/10 Médiocre

Linda

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
poor Housekeeping , no hot water in shower, they gave us another room, same problem.Tub surround and shower were filthy, light fixtures filled with bugs.
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello Linda, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Bien

Guy

Séjour de 1 nuit en décembre 2023
Réponse de GM le 4 janv. 2024
Dear Guy,Thank you for choosing to stay with us and for taking the time to provide your rating. We're delighted to see you had a positive experience during your visit. We look forward to welcoming you back for another great stay.Best regards,Hotel Management

8/10 Bien

Shannon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay
Good spot to spend a night. Inexpensive and comfortable
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 16 déc. 2023
Hello Shannon,We are delighted to hear that you found our hotel to be a good spot to spend the night. Our priority is to offer our guests affordable and comfortable accommodations. Thank you for your positive feedback!

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not Great.
It wasnt great. The lobby is nice and certain parts of the premises seem newly refurbished however cheaply. The beds are comfy and water pressure is good. But.. pain is peeling off walls. Mold and rust in the showers, dirty feel all over. Cleaned fine but very old and maybe not well maintained. The walls are so thin. Woke up to very loud music from another room at 6am. The pool is... gross. It needs to be repainted and i just didnt want to even put my hand in it. Breakfast was ok, not great but ok. It was fine for the cheap price, but i probably wouldn't stay there again.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 6 déc. 2023
Dear Guest, Thank you for sharing your feedback with us. We appreciate your compliments regarding the comfortable beds and good water pressure. While we take note of your comments about the peeling paint and maintenance concerns, we do ensure regular cleaning of the premises. We regret any inconvenience caused by the noise disturbance and will address the issue with our team. Regarding the pool, we apologize if it did not meet your expectations, and we will evaluate the condition for improvements. Your comments about breakfast will be shared with our culinary team for further enhancement. We appreciate your stay and hope to have the opportunity to serve you better in the future.

6/10 Satisfaisant

David

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Ice maker was broken. Heat/ AC didn’t work properly. Electrical outlet by bathroom lavatory didn’t work. Very poor workmanship of caulking in bathroom. Carpet worn significantly in hallway.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 déc. 2023
Hello David,Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience you may have experienced during your stay, and we appreciate you bringing these issues to our attention. Our team will investigate and address these concerns accordingly. We strive to ensure a comfortable stay for all our guests and regret any inconvenience caused.

2/10 Horrible

Jessica

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This is a place to sleep when your had a long day driving. The pool area is cold and dingy and in desperate need of updates. Huge creepy crawlers in that area. The towels in the rooms are downright shabby, and the breakfast is lacking.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello Jessica, Thank you for your feedback regarding your recent stay. We apologize for any inconvenience you may have experienced. We are constantly working to improve our facilities and appreciate your input. We will address your concerns with our team. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

10/10 Excellent

Michele

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fun get away
It’s was very nice. Very pet friendly. What really liked was that had an area for dogs with poop bags and other things to clean up after your dog. I was that more hotels had a setup like this.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 21 nov. 2023
Hello Michele,Thank you for your kind words about our pet-friendly hotel. We're glad to hear that you found our designated dog area convenient with the provided clean-up supplies. We appreciate your feedback and hope to welcome you and your furry friend back in the future.

6/10 Satisfaisant

Samir

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 22 nov. 2023
Hello Samir,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

4/10 Médiocre

Catherine

Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 17 nov. 2023
Hello Catherine,Thank you for taking the time to leave a rating of your recent stay with us. We appreciate it and apologize for any inconvenience you may have encountered. We hope to have the opportunity to welcome you back in the future and provide a more seamless experience.

8/10 Bien

Stephanie

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 17 nov. 2023
Hello Stephanie,Thank you for choosing our hotel for your recent stay. We appreciate your positive feedback and are delighted to hear that you enjoyed your time with us. If there's anything else we can assist you with in the future, please do not hesitate to reach out to our management team directly.

8/10 Bien

Zafar

Voyage en famille
Les points forts : Propreté et personnel et service
Rooms were clean and quiet.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 14 nov. 2023
Hello Zafar,Thank you for sharing your feedback with us! We're thrilled to hear that you found our rooms to be clean and quiet during your stay. We strive to provide a peaceful and comfortable environment for all our guests. If you have any future travel plans, we would be delighted to welcome you back for another excellent experience.

8/10 Bien

Carol, Clay

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was clean. Breakfast was good. Staff was helpful when we had a TV that didn't work. We switched rooms. Only problem was that the running water in the room smelled rusty and there was a musty smell in the room, but otherwise clean
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 8 nov. 2023
Hello Carol,Thank you for taking the time to review your recent stay at our hotel. We are delighted to hear that our clean property, good breakfast, and helpful staff made for a pleasant experience. We apologize for the inconvenience you experienced with the running water and the musty smell in the room. We appreciate your feedback and will address these concerns to ensure a better stay for our future guests.

4/10 Médiocre

Brian

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hopefully, NEVER AGAIN!
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 4 nov. 2023
Hello Brian,Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments as they help us improve our services.

10/10 Excellent

Letzaida

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Manager le 31 oct. 2023
Hello Letzaida,Thank you for sharing your exceptional experience with us! We're thrilled to hear that you had such a wonderful stay at our hotel. Your kind words are truly appreciated and we hope to have the pleasure of welcoming you back again soon for another incredible stay. Thank you for choosing our hotel for your visit.

8/10 Bien

Merritt

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff could be friendlier
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 31 oct. 2023
Hello Merritt,Thank you for sharing your feedback about our staff. We strive to provide the best service possible and we apologize if your experience fell short of your expectations. We will address your comments with our team to ensure that our friendly and welcoming atmosphere is consistently maintained. We appreciate your valuable input and hope to welcome you back for a more enjoyable stay with us again.

4/10 Médiocre

Stephen

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
The room was not bad, very firm beds and carpets worn and fraying. Toilet was lower than most with no grab bars, making it difficult for seniors to get up.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 29 oct. 2023
Hello Stephen,Thank you for your feedback. We apologize for any inconvenience caused. We appreciate your comments and will pass them along to our team for further consideration.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 25 oct. 2023
Dear Guest,Thank you for your positive rating! We are thrilled to hear that you had a great experience at our hotel. We look forward to welcoming you back again soon.

2/10 Horrible

James

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Black Mold. Reported it to management. Did not seem concerned. Will not stay there again.
Black mold in bathroom.
More Black Mold.
Black Mold.
Black Mold.
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 25 oct. 2023
Hello James, We apologize for any inconvenience caused. We take all guest concerns seriously and will address this issue immediately.

2/10 Horrible

MIRA

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Its not great property Dirty - no ice machine the room is absolute dirty... The Sheets are smelly. The doorkey nob is broken. I had to leave the property after I stayed for 4 hrs to rest after 12 HOURS drive.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 24 oct. 2023
Hello MIRA,I apologize for the inconvenience caused during your stay. We take cleanliness and maintenance seriously and will address these issues immediately. Thank you for bringing them to our attention.

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Mediocre maybe
Dirty towels behind bathroom door, mildew on bathroom ceiling, broken faucet, food crumbs on carpet, slow drains, nonworking charger port. Helpful staff, decent breakfast. Desk manager very helpful.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 22 oct. 2023
Dear Guest,We apologize for the inconvenience caused during your stay. Our team will address the cleanliness and maintenance issues immediately. We appreciate your kind words about our helpful staff, decent breakfast, and the assistance provided by our desk manager.

2/10 Horrible

Jaderson

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de Manager le 21 oct. 2023
Hello Jaderson, We apologize for any dissatisfaction. Please provide more details about your experience so we can address your concerns.

10/10 Excellent

Susan

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 8 nov. 2023
Hello Susan,Thank you for taking the time to leave us a review! We're thrilled to hear that you had a fantastic experience during your stay with us. We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

2/10 Horrible

Dhruvkumar Shaileshbhai

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Worst place
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 18 oct. 2023
Hello Dhruvkumar Shaileshbhai, We apologize for any inconvenience. Please provide more details so we can assist you further.

4/10 Médiocre

Keith

Les points faibles : Infrastructures et conditions de l’hébergement
Room smelled like urine
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 14 oct. 2023
Hello Keith ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 Horrible

J

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zero rating for cleanliness. Very Dirty.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 11 oct. 2023
Hello J,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 Horrible

Frank

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This is probably the worst motel ever. Carpets were very used and needed replacement. The smoke detector consisted of two wires coming out of the ceiling with no detector. The shower drained so poorly, I had water above my ankles before I finished and the sink took about 30 minutes to drain 2 inches of water. We wanted fresh towels on the second day and were told we would have to pay extra for daily housekeeping. Stay away!
Séjour de 4 nuits en octobre 2023
Réponse de Manager le 10 oct. 2023
Hello Frank, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.