Everything was great except the dirty shower. But once we spoke to the desk lady she immediately sent someone to clean it and get all the hair out. The floors could use a good mopping in the room. We walked in socks and turned them black within minutes
The beds were uncomfortable in our room however my mom's room had better bed, and we paid extra for the deluxe. The shower had no pressure to get shampoo out my hair. It was a struggle to rinse out. The water would go cold and when adjusted start to rinsing off and suddenly burning hot water. Our AC worked some but did not stay cool reported it came adjusted it and quit again ask guy to come back never showed up. Hardly any sleep for 3 days there. Had ac off at the indoor pool area and it was all most 100 outside. They did turn on eventually. The breakfast was not good! Crappy eggs with biscuit and gravy with no flavor to it. The juice tasted old and bad. Would not recommend this place.
Voyage en famille avec de jeunes enfants, Voyage en famille
8 juil. 2025
Les points forts : Personnel et service
While our room was large and spacious, and in theory the perfect room, we found the faucet in the bathroom to be broken, there were no sheets or blankets for the pull out sofa bed, and while we were there our door lock quit working and we had to have maintenance come and repair. The balcony was also dirty and hadnât been cleaned. There were ashes and dog hair all over it. The beds were clean, and slept well. Excellent water pressure in the shower. Staff was friendly and accommodating.
Fantastic location, pretty centralized for the activities in pigeon forge. The room was clean, easy to navigate the pools and breakfast areas. The pools and hot tub were clean and readily accessible when open.
Voyage en famille avec de jeunes enfants, Voyage en famille
7 juil. 2025
Decent rooms, comfortable beds. Breakfast was unfortunately not so good as they only serve either sausage or bacon on certain days and some days you get only eggs and gravy with biscuits.
From the time i checked in til i checked out ,we had the best experience. The room was so nice and more than i expected. The kids had such a good time. Would book there again.