Avis sur Country Cascades Waterpark Resort
Country Cascades Waterpark Resort
204 Sharon Dr, Pigeon Forge, TN
Avis
8,6
Excellent
8,8/10
Propreté
9,0/10
Personnel et service
8,6/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
28 mai 2024
Séjour de 1 nuit en février 2024
10/10 Excellent
Williams
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Williams
Séjour de 1 nuit en mai 2024
8/10 Bien
Whitney
Voyage en famille avec de jeunes enfants
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Whitney
Séjour de 2 nuits en mai 2024
Réponse de Blake le 27 mai 2024
Whitney, Thank you for sharing your experience! We're thrilled that you found our hotel to be family-friendly and enjoyed our breakfast offerings. Our team strives to create a welcoming environment, and we're delighted that you encountered nice people during your stay. We hope to have the pleasure of hosting you again in the future!
8/10 Bien
Jehu
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jehu
Séjour de 2 nuits en mai 2024
Réponse de Jesse le 27 mai 2024
Thank you for your review regarding your recent stay with us. Thank you for sharing your experience. We hope to see you again during your next visit to Pigeon Forge!
6/10 Satisfaisant
Joseph, Spartanburg
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joseph
Séjour de 2 nuits en mai 2024
Réponse de Jesse le 27 mai 2024
Thank you for your review regarding your recent stay with us. Thank you for sharing your experience. We hope to see you again during your next visit to Pigeon Forge!
8/10 Bien
Abdul
Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Abdul
Séjour de 5 nuits en mai 2024
Réponse de Michelle le 24 mai 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our array of amenities, from our on-site restaurants and ice cream shop to the arcade and bowling area. Granny Clucketts' all-you-can-eat breakfast is indeed a guest favorite, and we're delighted that you found our pool area to be a hit. It's fantastic to hear that your family had a wonderful time and that there were plenty of activities to keep everyone happy. We can't wait to welcome you back when you plan your next trip!
10/10 Excellent
Charity
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charity
Séjour de 2 nuits en mai 2024
Réponse de Blake le 23 mai 2024
Charity, Thank you for your continued loyalty and for choosing to stay with us again! We're thrilled to hear that you've noticed and appreciated the upgrades we've made since your last visit. Our team works hard to ensure that each guest has a fantastic experience, and it's wonderful to know that our efforts have made a positive impact on your stay. We're excited about the new addition of the indoor water park, and we can't wait to welcome you back to enjoy all the amenities we have to offer. It will be our pleasure to make your next visit even more memorable. If there's anything specific you're looking forward to experiencing during your stay, please let us know, and we'll do our best to accommodate your preferences.
10/10 Excellent
Keniel
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Keniel
Séjour de 2 nuits en mai 2024
Réponse de Michelle le 22 mai 2024
A perfect score - thank you! We're thrilled to have provided you with a top-notch experience during your stay. Your satisfaction is our top priority, and we're grateful for your glowing review.
6/10 Satisfaisant
Vanessa
Voyage en couple
20 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Vanessa
Séjour de 2 nuits en mai 2024
Réponse de Michelle le 21 mai 2024
We want to extend our apologies for not meeting your expectations during your stay with us. Thank you for your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope you give us another chance to really WOW you.
10/10 Excellent
Journee
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Journee
Séjour de 2 nuits en avril 2024
Réponse de Jesse le 20 mai 2024
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!
10/10 Excellent
Tiffany
Voyage en famille avec de jeunes enfants
19 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Tiffany
Séjour de 1 nuit en mai 2024
Réponse de Blake le 20 mai 2024
Tiffany, Thank you for your glowing review! We're thrilled to hear that you had an absolutely amazing experience during your stay with us. Ensuring our property is clean, well-maintained, and safe for our guests is always our top priority, and it's wonderful to know that our efforts were appreciated.We're also delighted that you found our staff to be friendly and accommodating. Providing excellent service is something we take pride in, and we're happy to hear that our team exceeded your expectations.We can't wait to welcome you back for another fantastic stay! If there's anything special you'd like for your next visit, please don't hesitate to let us know. Until then, safe travels, and we look forward to seeing you again soon!
10/10 Excellent
Jose
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jose
Séjour de 1 nuit en mai 2024
Réponse de Blake le 21 mai 2024
Jose, Thank you for your positive feedback! We're delighted to hear that you found our hotel very clean, family-friendly, and in a great location. Creating a welcoming and comfortable environment for our guests is our top priority, and we're thrilled that we were able to meet your expectations. We hope to have the pleasure of hosting you and your family again in the near future!
10/10 Excellent
Tiffany
Voyage en famille avec de jeunes enfants, Voyage en famille
19 mai 2024
Les points forts : Propreté et personnel et service
Tiffany
Séjour de 2 nuits en mai 2024
Réponse de Jesse le 19 mai 2024
Thank you so much for your amazing review! We're thrilled to hear that you had such a wonderful experience with us. Our staff takes great pride in going above and beyond to ensure our guests are well cared for, and it's fantastic to know that We were able to provide you with the best vacation ever.We’re also delighted that you found our hotel to be exceptionally clean and that you were so happy you extended your stay. We look forward to welcoming you back soon for another fantastic visit!
8/10 Bien
Tracy
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 2 nuits en mai 2024
Réponse de Jesse le 19 mai 2024
Thank you for sharing your experience with us! We're thrilled to hear that you found our property clean and our staff super friendly and helpful. It's wonderful to know that Penny made your time around the pool and fire Pitts extra enjoyable. We'll be sure to pass along your kind words to her.We apologize for any confusion regarding your room not including a balcony. For your next stay, please feel free to reach out to us directly, and we would be happy to assist you in selecting a room with a balcony to enhance your experience.We look forward to welcoming you back soon!
8/10 Bien
MARCUS
Voyage en famille avec de jeunes enfants
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MARCUS
Séjour de 2 nuits en mai 2024
Réponse de Blake le 21 mai 2024
Marcus, Thank you for your feedback. We understand the importance of providing breakfast options for our guests and apologize for any inconvenience caused by its absence during your stay. We'll certainly take your suggestion into consideration as we continue to improve our services. Your input is valuable to us, and we hope to have the opportunity to offer breakfast options in the future to enhance your overall experience with us.
4/10 Médiocre
Michelle
Voyage en famille avec de jeunes enfants, Voyage en famille
17 mai 2024
Les points faibles : Propreté et équipements
Michelle
Séjour de 3 nuits en mai 2024
Réponse de Blake le 20 mai 2024
Michelle, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. It's disheartening to hear that the condition of our property did not meet your expectations and that you experienced inconvenience due to understaffing and facility availability.Your concerns regarding cleanliness and the condition of the carpets have been noted, and we will address them promptly to ensure a more comfortable experience for our guests in the future. We understand your disappointment with the closure of the splash pads and the unavailability of the food bar at the pool. Rest assured, we will review our operational procedures to improve service consistency.We appreciate your patience and understanding and regret that we fell short of providing you with the exceptional experience you deserve. We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
10/10 Excellent
Byron
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Byron
Séjour de 6 nuits en avril 2024
Réponse de Michelle le 17 mai 2024
Your perfect rating means the world to us! We're thrilled that you enjoyed your time at our hotel and hope to welcome you back soon.
10/10 Excellent
Joshua
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua
Séjour de 3 nuits en mai 2024
Réponse de Blake le 15 mai 2024
Joshua, Thank you so much for your kind words and for choosing to stay with us! We're delighted to hear that you enjoyed your room and that our water park was a hit with the kids. Your feedback regarding our policy on guests in the water park is valuable, and we will certainly revisit it to see how we can improve the experience for all our guests. We hope to welcome you and your friends back again soon for another wonderful stay!
8/10 Bien
Jazmine
Voyage en famille avec de jeunes enfants
13 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Jazmine
Séjour de 2 nuits en mai 2024
Réponse de Jesse le 13 mai 2024
Thank you for your kind words! We're thrilled that you loved our location and found everyone friendly during your stay. Our team takes pride in providing exceptional service to our guests, and we're delighted that it made a positive impression on you.
10/10 Excellent
Brenda
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brenda
Séjour de 2 nuits en mai 2024
Réponse de Blake le 13 mai 2024
Brenda, Great to hear that you enjoyed your stay with us! We strive to provide the best experience for our guests, and it's wonderful to know that we met your expectations. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. We look forward to welcoming you back again soon!
10/10 Excellent
carl
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
carl
Séjour de 2 nuits en mai 2024
Réponse de Michelle le 10 mai 2024
Thank you for sharing your positive experience with fellow travelers and us. I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves on providing exceptional customer service for our guests in the spirit of hospitality. We look forward to welcoming you back to our hotel in the future!
6/10 Satisfaisant
TINA, Mount Airy
Voyage en famille avec de jeunes enfants
10 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
TINA
Séjour de 4 nuits en mai 2024
Réponse de Michelle le 10 mai 2024
As with any outdoor attraction, we do not have control over the weather. It is noted on our website that certain amenities, including the water park, are open weather permitting.We understand your disappointment with the weather during your stay and empathize with your request for a refund. However, as per our policy, refunds are not granted for circumstances beyond our control, such as inclement weather. We apologize if there was any misunderstanding or if our response came across as rude. Our aim is always to communicate policies clearly and respectfully.Regarding your previous experience with us, we regret any inconvenience caused by the incident last year. Regarding your concerns, we would like to clarify that our hotel undertakes routine preventative treatments to ensure the comfort and safety of our guests. We take such matters seriously and address them promptly to ensure the comfort and satisfaction of our guests. If you encountered any issues during your stay, we encourage you to bring them to our attention immediately so that we can resolve them to your satisfaction.We value your patronage and feedback, and we regret to hear that you may choose to stay elsewhere in the future. Should you reconsider, we would welcome the opportunity to provide you with the exceptional service we are known for among countless other reviews from our repeat guests. Thank you again for your feedback, and we wish you the best in your future travels.
10/10 Excellent
Kristin
7 mai 2024
Kristin
Séjour de 2 nuits en mai 2024
Réponse de Michelle le 8 mai 2024
Your 5 out of 5 rating is greatly appreciated! We're thrilled to have exceeded your expectations and provided you with an exceptional stay. Thank you for choosing our hotel as your best vacation ever destination!
10/10 Excellent
Charles
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 3 nuits en mai 2024
Réponse de Michelle le 7 mai 2024
Thank you for sharing your experience with us! We're thrilled to hear that you had the best vacation ever during your stay. It's our mission to provide exceptional service and create unforgettable memories for our guests. We can't wait to welcome you back for another fantastic getaway!
10/10 Excellent
Nieve
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nieve
Séjour de 1 nuit en mai 2024
Réponse de Blake le 6 mai 2024
Nieve, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our staff to be extremely friendly and that you enjoyed the well-maintained property during your stay. Providing exceptional service and maintaining a welcoming atmosphere are top priorities for us, and your kind words serve as great encouragement for our team. We look forward to welcoming you back for another wonderful stay in the future!
10/10 Excellent
Tama
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tama
Séjour de 2 nuits en avril 2024
8/10 Bien
Ginger
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ginger
Séjour de 2 nuits en avril 2024
Réponse de Michelle le 2 mai 2024
We're delighted to hear that we went above and beyond in providing you with the best experience possible; it is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!
10/10 Excellent
Marc
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marc
Séjour de 6 nuits en mars 2024
Réponse de Blake le 1 mai 2024
Marc, Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay with us and that our friendly staff, clean rooms, and well-kept property met your expectations. We strive to provide a comfortable and welcoming experience for all our guests, and it's always rewarding to know when we've succeeded. We hope to have the pleasure of welcoming you back again soon!
8/10 Bien
Shahid
Voyage en famille avec de jeunes enfants
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shahid
Séjour de 4 nuits en avril 2024
Réponse de Jesse le 28 avr. 2024
Thank you for your positive feedback! We're delighted to hear that you had a good stay and enjoyed the tons of kids' activities we offer daily. Our location close to Gatlinburg and other attractions is indeed convenient for exploring the area. We look forward to welcoming you back for another fantastic stay!
10/10 Excellent
Belinda
Voyage en famille avec de jeunes enfants
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Belinda
Séjour de 3 nuits en avril 2024
Réponse de Jesse le 25 avr. 2024
"We're thrilled to hear that you found our resort geared toward children and appreciated the great family-oriented atmosphere. Creating a welcoming and hospitable environment is important to us, and we're delighted that you felt that spirit during your stay. We can't wait to welcome you back again for more memorable experiences!"
6/10 Satisfaisant
Donna & Ed
21 avr. 2024
Donna & Ed
Séjour de 2 nuits en avril 2024
Réponse de Blake le 12 mai 2024
Donna & Ed, Thank you so much for your kind words! We're thrilled to hear that you found our hotel to be extremely clean and family-friendly. Maintaining a high standard of cleanliness is one of our top priorities, and we're delighted that it contributed to your positive experience.We strive to create a welcoming environment for guests of all ages, and we're glad to hear that your family felt comfortable during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you and your family back again soon!
10/10 Excellent
Ashley
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashley
Séjour de 2 nuits en avril 2024
Réponse de Michelle le 19 avr. 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a fantastic time during your stay with us. Providing exceptional service, cleanliness, and amenities is always our top priority, and we're delighted that you enjoyed our pool area, food offerings, and on-site activities. We hope to welcome you back for another wonderful experience soon!
2/10 Horrible
David
Voyage en famille
19 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
David
Séjour de 2 nuits en avril 2024
Réponse de Michelle le 19 avr. 2024
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.
8/10 Bien
Alicia
Voyage en famille avec de jeunes enfants, Voyage en groupe
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alicia
Séjour de 3 nuits en avril 2024
Réponse de Michelle le 19 avr. 2024
Thank you so much for sharing your feedback! Your comments have been passed onto our leadership team for review moving forward. Aside from these items, we are happy to hear that you enjoyed your stay.We look forward to welcoming you and your family back sometime soon. Until then, we wish you good health and happiness!
10/10 Excellent
Jesse
Voyage en famille avec de jeunes enfants
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jesse
Séjour de 4 nuits en avril 2024
Réponse de Michelle le 18 avr. 2024
Thank you so much for your kind words! We're thrilled to hear that your kids had an amazing time during their stay with us at Country Cascades. Providing a memorable experience for families is what we strive for, and it's wonderful to know that we hit the mark. We look forward to welcoming you all back for another fantastic stay in the future!
10/10 Excellent
Jenna
Voyage en famille avec de jeunes enfants
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jenna
Séjour de 2 nuits en avril 2024
Réponse de Michelle le 17 avr. 2024
Thank you for choosing Country Cascades as your recent Smoky Mountain home away from home! We hope to be able to welcome you back again on a future visit very soon!
10/10 Excellent
Daniel
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en avril 2024
Réponse de Jesse le 15 avr. 2024
Thank you for your kind words! We're glad you enjoyed your stay with us. We look forward to welcoming you back in the future.
10/10 Excellent
Ray, johnson city
Voyage en famille avec de jeunes enfants
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ray
Séjour de 2 nuits en avril 2024
Réponse de Jesse le 14 avr. 2024
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!
10/10 Excellent
Michael
Voyage en famille avec de jeunes enfants
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en avril 2024
Réponse de Jesse le 14 avr. 2024
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!
10/10 Excellent
Wesley Grant
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wesley Grant
Séjour de 1 nuit en avril 2024
Réponse de Jesse le 14 avr. 2024
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!
8/10 Bien
Alisa
13 avr. 2024
Alisa
Séjour de 4 nuits en mars 2024
Réponse de Michelle le 3 mai 2024
Thank you for choosing Country Cascades as your recent Smoky Mountain home away from home! We hope to be able to welcome you back again on a future visit very soon!
10/10 Excellent
monica
Voyage en famille avec de jeunes enfants
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
monica
Séjour de 3 nuits en avril 2024
Réponse de Michelle le 13 avr. 2024
Thank you for sharing your experience with us! We're delighted to hear that despite the weather not cooperating for pool and slide activities, you and your family still had a fantastic stay. It's wonderful to know that our on-site amenities kept everyone entertained and happy throughout your visit. We hope to welcome you back for some sunny poolside fun in the future!
2/10 Horrible
Yaneisys
12 avr. 2024
Les points faibles : Personnel et service
Yaneisys
Séjour de 2 nuits en janvier 2024
Réponse de Michelle le 12 avr. 2024
We're sorry to hear about your experience. Ensuring a comfortable stay for our guests is our top priority. Rest assured, we take cleanliness seriously, and our housekeeping team diligently cleans our rooms to maintain a high standard of hygiene. We appreciate your feedback and will address the issue promptly. If there's anything else we can assist you with during your stay, please don't hesitate to let us know.
10/10 Excellent
Aaron
Voyage en famille
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aaron
Séjour de 2 nuits en avril 2024
Réponse de Michelle le 12 avr. 2024
Thank you for staying with us at Country Cascades and for taking the time to share your experience. The entire team will be pleased to know that we exceeded your expectations with our service and cleanliness. Our goal is to provide a memorable experience for all our guests and have them feel that this is their home throughout their stay. I have shared your feedback with the team, and we are fortunate to have a dedicated team dedicated to service and hospitality.We look forward to seeing you again when your travels bring you back.
10/10 Excellent
Anthony
Voyage en famille avec de jeunes enfants
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 3 nuits en mars 2024
Réponse de Michelle le 11 avr. 2024
Thank you so much for the perfect score! We're delighted to hear that you had such an exceptional experience during your stay with us and look forward to welcoming you back soon!
10/10 Excellent
Ricky
Voyage en famille
11 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Ricky
Séjour de 1 nuit en avril 2024
Réponse de Jesse le 11 avr. 2024
"Thank you for your kind words! We're delighted that you enjoyed your stay with us. We hope to welcome you back soon!"
10/10 Excellent
Edward
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edward
Séjour de 2 nuits en avril 2024
Réponse de Jesse le 11 avr. 2024
Thank you for your wonderful feedback! We're thrilled that you enjoyed your short stay with us and discovered our amenities. We look forward to welcoming you back for a family trip soon. We're sure your children and grandchildren will have an amazing time here!
10/10 Excellent
Matthew
Voyage en famille avec de jeunes enfants
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 4 nuits en avril 2024
Réponse de Michelle le 10 avr. 2024
Thank you so much for sharing your feedback! Your comments have been passed onto our leadership team for review moving forward. Aside from these items, we are happy to hear that you enjoyed your stay.We look forward to welcoming you and your family back sometime soon. Until then, we wish you good health and happiness!
10/10 Excellent
wiliam
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
wiliam
Séjour de 3 nuits en avril 2024
Réponse de Michelle le 9 avr. 2024
We're delighted that you had a great time with the activities we offer! Providing memorable experiences for our guests is a top priority, and we're thrilled that you enjoyed participating in them. Thank you for staying at Country Cascades!
8/10 Bien
Isael
Voyage en famille avec de jeunes enfants
8 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Isael
Séjour de 2 nuits en avril 2024
Réponse de Michelle le 9 avr. 2024
Thank you for taking the time to share your feedback with us! We're glad to hear that you had an overall positive experience during your stay at Country Cascades. Your satisfaction is important to us, and we appreciate your rating. If there's anything specific you feel we could improve upon to earn a perfect score next time, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an even better stay in the future.