I am writing to share a serious concern regarding my recent stay at your hotel in Greenville, SC. While I want to acknowledge that the room was clean, the service was pleasant, and the breakfast was exceptional, unfortunately, a safety issue during our stay has left me very disappointed.
The shower in our room had a detachable shower head, but the bracket that was supposed to hold it in place was broken. When my daughter turned on the shower, the shower head immediately fell and struck her on the head. This caused a visible whelp and left a noticeable mark. I am attaching pictures taken the following day to show the extent of the injury.
We checked in at around 11:30 p.m., and went straight to bed after our showers. The next morning, I brought this to the attention of the front desk staff upon checkout. Although the employee asked if my daughter was okay, there was no further acknowledgment of the incidentâno offer of a refund, compensation, or even escalation to management. My daughter even showed her the mark on her head, but all we received was a brief apology.
Given the nature of this incidentâa safety hazard in the room that resulted in physical injuryâI believe a more appropriate response is warranted. Iâm respectfully requesting that some form of compensation be provided for the harm and inconvenience caused. The injury to my daughter could have been more serious, and I hope the hotel will take this matter seriously to ensure no other guest has a similar experience.