Avis sur SOL by Meliá Phu Quoc
SOL by Meliá Phu Quoc
Zone 1, Duc Viet Tourist Area, Bai Truong, Complex, Duong To Commune, Phu Quoc, Kien Giang
Avis
8,6
Excellent
8,8/10
Propreté
8,6/10
Personnel et service
8,6/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en couple
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de SOL by Meliá Phu Quoc le 3 févr. 2024
Dear Mr/Ms. Denis,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
10/10 Excellent
viet khanh
Voyage en famille
14 mars 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
viet khanh
Séjour de 4 nuits en mars 2023
10/10 Excellent
Maxime
5 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Toujours parfait
Maxime
Séjour de 1 nuit en décembre 2019
Réponse de Lance le 11 janv. 2020
Dear Valued Guest,
Xin Chao, from SOL by Meliá Phu Quoc!
It is a big honor for all of us to have you as our guest. You cannot imagine how proud we are and the whole team were when reading your glowing review.
We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from your recent stay with us are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday!
We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island.
Sincerely Yours,
Lance Navarra Leong (Mr.)
Guest Experience Manager
SOL by Meliá Phu Quoc
10/10 Excellent
Maxime
24 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
10 nights stay is not enough!
Maxime
Séjour de 8 nuits en décembre 2019
Réponse de Lance le 3 janv. 2020
Dear Maxime,
Xin Chao, from Sol Beach House Phu Quoc!
It is a big honor for all of us to have you as our guest. You cannot imagine how proud we are and the whole team were when reading your glowing review.
We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from your recent stay with us are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday!
We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island.
Sincerely Yours,
Lance Navarra Leong (Mr.)
Guest Experience Manager
Sol Beach House Phu Quoc
10/10 Excellent
Kim
11 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kim
Séjour de 4 nuits en novembre 2019
Réponse de Lance le 14 nov. 2019
Dear Valued Guest,
Xin Chao, from Sol Beach House Phu Quoc!
It is a big honor for all of us to have you as our guest. You cannot imagine how proud we are and the whole team were when reading your glowing review.
We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from your recent stay with us are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday!
We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island.
Sincerely Yours,
Lance Navarra Leong (Mr.)
Guest Experience Manager
Sol Beach House Phu Quoc
10/10 Excellent
Tam
30 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bon rapport qualité prix
Tam
Séjour de 4 nuits en mars 2019
Réponse de Lance le 31 mars 2019
Dear Valued Guest,
Xin Chao, from Sol Beach House Phu Quoc!
It is a big honor for all of us to have you as our guest. You cannot imagine how proud we are and the whole team were when reading your glowing review.
We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from your recent stay with us are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday!
We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island.
Sincerely Yours,
Lance Navarra Leong (Mr.)
Guest Experience Department
Sol Beach House Phu Quoc
8/10 Bien
Marie
30 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marie
Séjour de 4 nuits en janvier 2019
Réponse de Lance le 2 févr. 2019
Dear Marie,
Xin Chao, from Sol Beach House Phu Quoc!
You cannot imagine how joyful we are after receiving your feedback with your recent experience in our hotel. Thank you for spending your time to share with us on how your stay went through.
Thank you for the compliments with our hotel and with our staffs. Your wonderful comments boost our confidence to excel farther in providing the bext experience for our guests.
We are looking forward to welcome you once again in our hotel and experience in the future the innovations that we will be having with our service and facilities. Feel free to contact us if you need further assistance and we will be more than happy to assist you. FEEL THE MOOD with SOL BEACH HOUSE PHU QUOC!
Sincerely Yours,
Lance Navarra Leong (Mr.)
Guest Experience Department
Sol Beach House Phu Quoc
10/10 Excellent
Maxime
21 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sol best hotel
Maxime
Séjour de 3 nuits en décembre 2018
Réponse de Oksana le 31 déc. 2018
Dear Maxime,
It is a big honor for Sol Beach House Phu Quoc to have you as our guest! You cannot imagine how proud we are and the whole team were when reading your glowing review.
We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from service to food of our resort are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday!
We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island.
Sincerely Yours,
Sol Beach House Phu Quoc
10/10 Excellent
Voyageur vérifié
16 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel in Phu Quoc
Voyageur vérifié
Séjour de 5 nuits en décembre 2018
Réponse de Alvaro le 4 janv. 2019
Dear Sir / Madame,
Greetings from Sol Beach House Phu Quoc.
Thank you so much for your stay in our Hotel. We hereby highly appreciate your comments and suggestions. It is a pleasure to hear from you and your constructive feedback and this is the only way for us to upgrade our facilities, to improve our service and to make sure our staffs can do better to reach your expectation.
We will be looking forward to your next arrival in a soon future and show you our improvement and I would thank you not to hesitated to contact us if we could have any further assistance.
Sincerely Yours,
Sol Beach House Phu Quoc
10/10 Excellent
Morwenna
25 août 2018
Grandiose !
Morwenna
Séjour de 2 nuits en août 2018
Réponse de Lance le 7 sept. 2018
Dear Morwenna,
It is a big honor for Sol Beach House Phu Quoc to have you as our guest! You cannot imagine how proud I and the whole team were when reading your glowing review.
We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from service to food of our resort are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday!
We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island.
Sincerely Yours,
Lance Leong (Mr.)
Guest Relations Manager
Sol Beach House Phu Quoc
10/10 Excellent
Vincent, Montreal
30 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awsome hotel
Vincent
Séjour de 5 nuits en avril 2018
Réponse de Lance le 2 mai 2018
Dear Vincent,
It is a big honor for Sol Beach House Phu Quoc to have you as our guest! You cannot imagine how proud I and the whole team were when reading your glowing review.
We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from service to food of our resort are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday!
We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island.
Sincerely Yours,
Lance Leong (Mr.)
Guest Experience Department
Sol Beach House Phu Quoc
10/10 Excellent
Tatiana
18 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tatiana
Séjour de 3 nuits en mars 2018
Réponse de Lance le 19 mars 2018
Dear Tatiana,
It is a big honor for Sol Beach House Phu Quoc to have you as our guest! You cannot imagine how proud I and the whole team were when reading your glowing review.
We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from service to food of our resort are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday!
We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island.
Sincerely Yours,
Lance Leong (Mr.)
Guest Experience Department
Sol Beach House Phu Quoc
10/10 Excellent
Laurent
10 janv. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belle parenthèse
Laurent
Séjour de 1 nuit en décembre 2017
Réponse de Phuong Ngo le 16 janv. 2018
Dear Laurent,
Greetings from Sol Beach House Phu Quoc!
On behalf of us all at Sol Beach House, we would like to thank you for choosing to stay with us and for providing feedback. Your comments are greatly appreciated and will help ensure the services provided to the highest quality.
We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island.
Kind Regards,
Phuong Ngo
Guest Experience
Sol Beach House Phu Quoc
10/10 Excellent
Damien
22 déc. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de rêve, je recommande
Damien
Séjour de 4 nuits en novembre 2017
Dear Damien,
We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the Sol Beach House Phu Quoc. As on previous occasions, we would like to thank you for having so carefully filled out our “Guest Satisfaction Program Questionnaire” on your departure.
Your opinion and comments are highly valuable. On behalf of the staff and myself, I must say we were all delighted to have you back at the Sol Beach House Phu Quoc. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish.
Yours Sincerely,
Phuong Ngo
Guest Experience Department
Sol Beach House Phu Quoc
10/10 Excellent
Isabelle
30 nov. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un petit coin de paradis
Isabelle
Séjour de 3 nuits en novembre 2017
Dear Isabelle,
It is a big honor for Sol Beach House Phu Quoc to have you as our guest! You cannot imagine how proud I and the whole team were when reading your glowing review.
We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday!
We thank again for taking the time to share your experience. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island.
Your Sincerely,
Phuong Ngo
Guest Experience
Sol Beach House Phu Quoc
10/10 Excellent
Voyageur vérifié
28 nov. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en novembre 2017
Réponse de Phuong Ngo le 4 déc. 2017
Dear sir/madam,
Greeting’s from Sol Beach House Phu Quoc.
Thank you so much for your stay in our Hotel. I hereby highly appreciate your comments and suggestions. It is a pleasure to hear from you and your constructive feedback and this is the only way for us to upgrade our facilities, to improve our service and to make sure our staffs can do better to reach your expectation.
I’ll be looking forward to your next arrival in a soon future and show you our improvement and I would thank you not to hesitated to contact us if we could have any further assistance.
Warm regards,
Phuong Ngo
Guest Experience
Sol Beach House Phu Quo
10/10 Excellent
Julie & Jeremy , C
20 mars 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe séjour !
Julie & Jeremy
Réponse de Thinh Tran le 27 mai 2017
Dear Julie & Jeremy,
Thank you for sharing your comment with us on Expedia. It is indeed most rewarding to receive your positive feedback on us in every aspect. My team and I are truly encouraged by your kind praises. Rest assured, we will continue to provide the most delightful experience for our guests.
We sincerely look forward to welcoming you back soon.
Your Sincerely,
Thinh Tran
Guest Experience
8/10 Bien
Lien
8 mai 2024
Les points forts : Propreté et équipements
Lien
Séjour de 2 nuits en mai 2024
Réponse de SOL BY MELIA PHU QUOC le 19 mai 2024
Dear Ms. Lien,Thank you for sharing your experience with us. We are sorry for the inconvenience you encountered during your visit to Sol by Melia Phu Quoc. We value your good comments for the reception. Ms. Lien, please rest assured that we will be doing our utmost to provide a superior guest experience.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities. Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager
10/10 Excellent
TAKAHIRO
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
TAKAHIRO
Séjour de 3 nuits en avril 2024
Réponse de SOL BY MELIA PHU QUOC le 17 avr. 2024
Dear Mr/Ms. TAKAHIRO,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
10/10 Excellent
Paul
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 3 nuits en avril 2024
Réponse de SOL BY MELIA PHU QUOC le 13 avr. 2024
Dear Mr. Paul,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciate your time and effort to share your recent experience with us. We value your compliments on our service and facilities. Rest assured that we will be doing our utmost to provide a superior guest experience.Meanwhile, we appreciate that you shared with us some information in which you think we failed to meet your expectations and you are not satisfied enough, especially about the door of fire of house cupboard on the 6th floor. These insights will be valuable for us to serve you even better in the future. We will forward your comments to the respective departments involved and we will be closely monitoring this feedback.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
8/10 Bien
Csilla
4 avr. 2024
Les points forts : Propreté et personnel et service
Csilla
Séjour de 5 nuits en mars 2024
Réponse de SOL BY MELIA PHU QUOC le 11 avr. 2024
Dear Mr/Ms. Csilla,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc
8/10 Bien
Matthew
Voyage en famille
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 4 nuits en mars 2024
Réponse de SOL BY MELIA PHU QUOC le 11 avr. 2024
Dear Mr/Ms. Matthew,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc
4/10 Médiocre
Sarah, Chicago
1 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Sarah
Séjour de 4 nuits en mars 2024
Réponse de SOL BY MELIA PHU QUOC le 2 avr. 2024
Dear Ms. Sarah, Xin Chao, from SOL by Melia Phu Quoc! I would like to express my deepest apologies for being unable to fulfill your expectations. I would also like to thank you for dedicating your valuable time to forwarding us your comments as we always strive to improve the service provided to our guests. We valued your constructive insights after your recent stay with our hotel. Thank you for the compliments you shared on those areas wherein your expectations are met, and you are satisfied enough. At SOL by Melia Phu Quoc, guests’ experience matters most to us, and we will be doing our utmost to render superior service and experience. We are very much regret that we could not meet your expectations in various areas. Please accept our sincerest apologies for those exceptional lapses which obviously do not reflect our usually high service standards which you can rightfully expect at SOL by Melia Phu Quoc. All your feedback will be taken seriously for our improvement, and we appreciated your indulgence on this matter. The company itself do spare neither expense nor effort to motivate and teach the staff about how to fulfill our guests’ expectations to offer an excellent service as the Culture of Service is one of the pillars of Melia Hotels International. I hope and trust that I can welcome you to this or any other Melia Hotels International property in the future and we will have a second chance to serve you better.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Melia Phu Quoc
2/10 Horrible
Kamil
Voyage en groupe, Voyage en couple
29 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kamil
Séjour de 4 nuits en mars 2024
Réponse de SOL BY MELIA PHU QUOC le 30 mars 2024
Dear Valued Guest, Xin Chao, from SOL by Melia Phu Quoc! I would like to express my deepest apologies for being unable to fulfill your expectations. I would also like to thank you for dedicating your valuable time to forward to us your comments as we always strive to improve the service provided to our guests. We valued your constructive insights after your recent stay with our hotel. We apologize for the isolated and unfortunate incident that happened to you during your stay. We had several guests in the hotel during the same period as your stay and we did not receive any related nor same case you experienced with damage and discoloration swimming clothes affected by our pool water. We have daily Pool Water Testing as mandated to ensure the safety and security of our guests and the result is in normal range as standards. We are sorry that despite our kind gestures to your unforeseen incident is still far beyond what you are expecting for, we remain at your disposal. For your other concerns, we did not receive any feedback from your side. If you felt that we had lapses, we sincerely apologize. Rest assured that we are keen on safety, security, and overall experience of our guests. At SOL by Melia Phu Quoc, guests’ experience matters most to us, and we will be doing our utmost to render superior service and experience. We very much regret that we could not meet your expectations in various areas. Please accept our sincerest apologies for those exceptional lapses which obviously do not reflect our usually high service standards which you can rightfully expect at SOL by Melia Phu Quoc. All your feedback will be taken seriously for our improvement, and we appreciate your indulgence on this matter. The company itself do spare neither expense nor effort to motivate and teach the staff about how to fulfill our guests’ expectations to offer an excellent service as the Culture of Service is one of the pillars of Melia Hotels International. I hope and trust that I can welcome you to this or any other Melia Hotels International property in the future and we will have a second chance to serve you better.
8/10 Bien
Sunggyun
Voyage en famille avec de jeunes enfants
26 mars 2024
Les points forts : Propreté et personnel et service
Sunggyun
Séjour de 1 nuit en février 2024
Réponse de SOL BY MELIA PHU QUOC le 30 mars 2024
Dear Mr/Ms. Sunggyun,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc
10/10 Excellent
YOONHWAN
Voyage en groupe
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
YOONHWAN
Séjour de 4 nuits en mars 2024
Réponse de SOL BY MELIA PHU QUOC le 30 mars 2024
Dear Mr/Ms. YOONHWAN,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc
8/10 Bien
Annkathrin
Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Annkathrin
Séjour de 12 nuits en mars 2024
Réponse de SOL BY MELIA PHU QUOC le 30 mars 2024
Dear Mr/Ms. Annkathrin,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc
10/10 Excellent
Scott
13 mars 2024
Scott
Séjour de 6 nuits en mars 2024
Réponse de SOL BY MELIA PHU QUOC le 9 avr. 2024
Dear Mr/Ms. Scott,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc
8/10 Bien
Phillip
3 mars 2024
Phillip
Séjour de 3 nuits en février 2024
Réponse de SOL BY MELIA PHU QUOC le 30 mars 2024
Dear Mr/Ms. Phillip,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc
10/10 Excellent
unibahn
25 févr. 2024
unibahn
Séjour de 1 nuit en février 2024
Réponse de SOL by Meliá Phu Quoc le 17 mars 2024
Dear Mr/Ms. Unibahn,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
10/10 Excellent
Jang Mok
Voyage en groupe, Voyage d’affaires
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jang Mok
Séjour de 5 nuits en février 2024
Réponse de SOL by Meliá Phu Quoc le 17 mars 2024
Dear Mr/Ms. Jang Mok,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
8/10 Bien
KANG
Voyage en famille
18 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
KANG
Séjour de 3 nuits en février 2024
Réponse de SOL by Meliá Phu Quoc le 17 mars 2024
Dear Mr/Ms. Kang,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
6/10 Satisfaisant
Jens
18 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Fallert luksus
Jens
Séjour de 3 nuits en février 2024
Réponse de SOL by Meliá Phu Quoc le 17 mars 2024
Dear Mr/Ms. Jens, Xin Chao, from SOL by Melia Phu Quoc! I would like to express my deepest apologies for being unable to fulfill your expectations. I would also like to thank you for dedicating your valuable time to forwarding us your comments as we always strive to improve the service provided to our guests. We valued your constructive insights after your recent stay with our hotel. Thank you for the compliments you shared on the food and our services wherein your expectations are met, and you are satisfied enough. At SOL by Melia Phu Quoc, guests’ experience matters most to us, and we will be doing our utmost to render superior service and experience. We very much regret that we could not meet your expectations in our facilities maintainance. Please accept our sincerest apologies for those exceptional lapses which obviously do not reflect our usually high service standards which you can rightfully expect at SOL by Melia Phu Quoc. All your feedback will be taken seriously for our improvement, and we appreciate your indulgence on this matter. The company itself does spare neither expense nor effort to motivate and teach the staff about how to fulfill our guests’ expectations to offer excellent services as the Culture of Service is one of the pillars of Melia Hotels International. I hope and trust that I can welcome you to this or any other Melia Hotels International property in the future and we will have a second chance to serve you better.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Melia Phu Quoc
8/10 Bien
Domu
Voyage en famille avec de jeunes enfants
13 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Domu
Séjour de 4 nuits en février 2024
Réponse de SOL by Meliá Phu Quoc le 17 mars 2024
Dear Valued Guest,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciate your time and effort to share your recent experience with us. We value your compliments on our service and facilities. Rest assured that we will be doing our utmost to provide a superior guest experience.Meanwhile, we appreciate that you shared with us some information in which you think we failed to meet your expectations about the responsiveness of our staff. These insights will be valuable for us to serve you even better in the future. We will forward your comments to the respective departments involved and we will be closely monitoring this feedback.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
8/10 Bien
Joshua
Voyage en couple
13 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua
Séjour de 3 nuits en février 2024
Réponse de SOL by Meliá Phu Quoc le 17 mars 2024
Dear Mr. Joshua,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciate your time and effort to share your recent experience with us. We value your compliments on our pool and beach areas. Rest assured that we will be doing our utmost to provide a superior guest experience.Meanwhile, we appreciate that you shared with us some information in which you think we failed to meet your expectations about the bed setup. These insights will be valuable for us to serve you even better in the future and we are reviewing and taking appropriate action to prevent this problem from happening again. We will forward your comments to the respective departments involved and we will be closely monitoring this feedback.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
10/10 Excellent
Koji
Voyage en groupe
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Koji
Séjour de 1 nuit en février 2024
Réponse de SOL by Meliá Phu Quoc le 17 mars 2024
Dear Mr/Ms. Koji,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
10/10 Excellent
Jeffrey L
Voyage en groupe
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jeffrey L
Séjour de 1 nuit en février 2024
Réponse de SOL by Meliá Phu Quoc le 17 mars 2024
Dear Mr/Ms. Jeffrey LXin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
10/10 Excellent
??
Voyage en famille avec de jeunes enfants
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
??
Séjour de 6 nuits en janvier 2024
Réponse de SOL by Meliá Phu Quoc le 17 mars 2024
Dear Valued Guest,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
8/10 Bien
eun hee
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
eun hee
Séjour de 3 nuits en janvier 2024
Réponse de SOL by Meliá Phu Quoc le 3 févr. 2024
Dear Mr/Ms. Eun Hee,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
10/10 Excellent
Jan Erik
Voyage en groupe
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Supert opphold
Jan Erik
Séjour de 6 nuits en janvier 2024
Réponse de SOL by Meliá Phu Quoc le 3 févr. 2024
Dear Mr/Ms. Jan Erik, Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
10/10 Excellent
HUNGMI
Voyage en groupe
19 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
HUNGMI
Séjour de 2 nuits en janvier 2024
Réponse de SOL by Meliá Phu Quoc le 3 févr. 2024
Dear Mr/Ms. HUNGMI,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
10/10 Excellent
Lisa
18 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Lisa
Séjour de 10 nuits en décembre 2023
Réponse de SOL by Meliá Phu Quoc le 3 févr. 2024
Dear Mr/Ms. Lisa,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
10/10 Excellent
Khoi, Bolingbrook
Voyage en couple
16 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Khoi
Réponse de SOL by Meliá Phu Quoc le 19 janv. 2024
Dear Mr/Ms. Khoi,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc
10/10 Excellent
Emma
14 janv. 2024
Emma
Séjour de 1 nuit en janvier 2024
Réponse de SOL by Meliá Phu Quoc le 19 janv. 2024
Dear Mr/Ms. Emma,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc
4/10 Médiocre
Morten
9 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Good rooms - bad pool equipment
Morten
Séjour de 6 nuits en janvier 2024
Réponse de SOL by Meliá Phu Quoc le 19 janv. 2024
Dear Mr/Ms.Morten,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for taking the time to tell us about your recent experience in our hotel. We are sorry that your experience did not meet your expectations. On behalf of SOL by Meliá Phu Quoc, please allow us to express our sincerest apologies.At SOL by Meliá Phu Quoc, we strive to provide a superior service experience for every guest. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate that you shared your concern with us, and it is our hope that you will give us the opportunity to serve you better in the near future.Sincerely YoursThi Dang (Ms.)Guest Experience OfficerSOL by Meliá Phu Quoc
10/10 Excellent
Yunkang
9 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yunkang
Séjour de 3 nuits en janvier 2024
Réponse de SOL by Meliá Phu Quoc le 9 janv. 2024
Dear Mr/Ms. Yunkang,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
8/10 Bien
kaori
Voyage en famille
7 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
kaori
Séjour de 4 nuits en janvier 2024
Réponse de SOL by Meliá Phu Quoc le 9 janv. 2024
Dear Mr/Ms. Kaori,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
8/10 Bien
ahmet melih
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ahmet melih
Séjour de 5 nuits en décembre 2023
Réponse de SOL by Meliá Phu Quoc le 9 janv. 2024
Dear Mr/Ms. Ahmet Melih, Xin Chao, from SOL by Meliá Phu Quoc!We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the SOL by Meliá Phu Quoc. Your opinion and comments are highly valuable. On behalf of the staff and myself, I must say we were all delighted to have you back at the SOL by Meliá Phu Quoc. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
2/10 Horrible
Suyoung
Voyage en groupe
3 janv. 2024
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Suyoung
Séjour de 2 nuits en décembre 2023
Réponse de SOL by Meliá Phu Quoc le 9 janv. 2024
Dear Mr/Ms. SuyoungmXin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciated your time and effort to share to us your recent experience with us. We valued your compliments on our service and facilities. Rest assured that we will be doing our utmost to provide a superior guest experience.Meanwhile, we notice that in some areas we had lapses during your stay. We would appreciate it if you could share further information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable for us to serve you even better in the future.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
8/10 Bien
Mayumi
Voyage en couple
3 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Mayumi
Séjour de 2 nuits en janvier 2024
Réponse de SOL by Meliá Phu Quoc le 9 janv. 2024
Dear Mr/Ms. Mayumi,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciated your time and effort to share to us your recent experience with us. We valued your compliments on our service and facilities. Rest assured that we will be doing our utmost to provide a superior guest experience.Meanwhile, we notice that in some areas we had lapses during your stay. We would appreciate it if you could share further information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable for us to serve you even better in the future.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc