Avis sur Premier Village Phu Quoc Resort Managed by AccorHotels
Premier Village Phu Quoc Resort Managed by AccorHotels
Ong Doi Cape, An Thoi Town, Phu Quoc, Kien Giang
Avis
8,8
Excellent
9,0/10
Propreté
8,6/10
Personnel et service
9,0/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
9,8/10
Écoresponsabilité
Avis
9 déc. 2023
Séjour de 3 nuits en décembre 2023
Réponse de Guest Relations le 26 déc. 2023
Dear Anh Dung,Thank you for the lovely feedback on your experience, it is a pleasure to welcome you to Premier Village Phu Quoc Resort managed by Accor. We are delighted to see you enjoyed your time and have made some unforgettable memories with us. I am sure that this feedback will serve as an encouragement to all of our staff as we will continue working hard to create incredible and memorable experiences for our guests.We hope we will get the opportunity to welcome you again in the near future. Best wishes from everyone here at the Premier Village Phu Quoc Resort.Kind regards,Nga LeAssistant Guest Experience Manager
10/10 Excellent
Marie-Eve, Montréal
Voyage en famille avec de jeunes enfants
20 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marie-Eve
Séjour de 3 nuits en décembre 2019
Réponse de Manon Boonstoppel Guest Experience Manager le 22 janv. 2020
Bonjour Marie-Eve,
Pour des raisons techniques nous ne pouvions pas vous repondre avant !
Je souhaitais vous remercier pour votre adorable commentaire !
Nous esperons vous accueillir de nouveau tres vite avec votre magnifique famille !
10/10 Excellent
Voyageur vérifié
Voyage en famille
9 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 8 nuits en février 2019
10/10 Excellent
Voyageur vérifié
7 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en décembre 2018
10/10 Excellent
yuhak
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
yuhak
Séjour de 2 nuits en mai 2024
10/10 Excellent
Zachary
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Zachary
Séjour de 4 nuits en avril 2024
10/10 Excellent
CHEA
12 févr. 2024
CHEA
Séjour de 2 nuits en février 2024
Réponse de Guest Relations le 4 avr. 2024
Dear Chea,Thank you for choosing Premier Village Phu Quoc Resort managed by Accor and sharing with us your excellent feedback on the recent stay.We are exceptionally thankful for your incredible compliments on our services.We hope to welcome you back soon to our little paradise.Best regards,Jason Thao NguyenAssistance Guest Experience Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent experience
Voyageur vérifié
Séjour de 3 nuits en janvier 2024
Réponse de Guest Relations le 21 janv. 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by Accor.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Felicia Aye Chan MonFront Office Manager
6/10 Satisfaisant
Kerri
Voyage en famille
7 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kerri
Séjour de 3 nuits en janvier 2024
Réponse de Guest Relations le 9 janv. 2024
Dear Kerri,Xin Chao Thank you for choosing Premier Village Phu Quoc Resort managed by Accor We strive for personalized experience for each of our guest, actively looking for ideas and offers to enhance services with comfort and convenience therefore we are sad that you had all this shortcomings.I apologize and we are really sorry for all the problems you had during your stay, i personally tried to recover the bad experiences you had while you and your family still staying with us however i was not given a chance to and did not succeed more over due to heavy operation i was not also had the chance to meet you upon check out. Rest assured we do appreciate your review as it provides feedback that we need to re-evaluate guest needs and make necessary adjustments to our services and to make sure for the event not to happened again in the future. Thank you again for sharing your experience with us and we do hope to see you again Safe travels Sincerely,Felicia Front Office Manager
2/10 Horrible
heejung
Voyage en famille
1 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
heejung
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations le 9 janv. 2024
Dear heejung,Xin Chao Thank you for choosing Premier Village Phu Quoc Resort managed by Accor We strive for personalized experience for each of our guest, actively looking for ideas and offers to enhance services with comfort and convenience therefore we are sad that you had all this shortcomings.I apologize and we are really sorry for all the problems you had during your stay, i personally tried to recover the bad experiences you had while you and your family still staying with us however i was not given a chance to and did not succeed more over due to heavy operation i was not also had the chance to meet you upon check out. Rest assured we do appreciate your review as it provides feedback that we need to re-evaluate guest needs and make necessary adjustments to our services and to make sure for the event not to happened again in the future. Thank you again for sharing your experience with us and we do hope to see you again Safe travels Sincerely,Felicia Front Office Manager
10/10 Excellent
Thanh Ba
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thanh Ba
Séjour de 5 nuits en décembre 2023
Réponse de Guest Relations le 26 déc. 2023
Dear Thanh Ba,Thank you for the lovely feedback on your experience, it is a pleasure to welcome you to Premier Village Phu Quoc Resort managed by Accor. We are delighted to see you enjoyed your time and have made some unforgettable memories with us. I am sure that this feedback will serve as an encouragement to all of our staff as we will continue working hard to create incredible and memorable experiences for our guests.We hope we will get the opportunity to welcome you again in the near future. Best wishes from everyone here at the Premier Village Phu Quoc Resort.Kind regards,Nga LeAssistant Guest Experience Manager
8/10 Bien
Sean, APO
Voyage en famille
23 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sean
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations le 26 déc. 2023
Dear Sean,Thank you for the lovely feedback on your experience, it is a pleasure to welcome you to Premier Village Phu Quoc Resort managed by Accor. We are delighted to see you enjoyed your time and have made some unforgettable memories with us. I am sure that this feedback will serve as an encouragement to all of our staff as we will continue working hard to create incredible and memorable experiences for our guests.We hope we will get the opportunity to welcome you again in the near future. Best wishes from everyone here at the Premier Village Phu Quoc Resort.Kind regards,Nga LeAssistant Guest Experience Manager
10/10 Excellent
Shin
12 déc. 2023
Shin
Réponse de Guest Relations le 20 févr. 2024
Dear Shin,Thank you for sharing good comments on social media. We are glad to hear that you enjoyed your stay with us. We would like to welcome you in near future.
10/10 Excellent
Tamami
27 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tamami
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations le 29 nov. 2023
Dear Tamami,What a fantastic review! Thank you so much for your precious time spent sharing your sweet review of Premier Village Phu Quoc ResortSuch comments give confidence to the team that strives for excellence each day, and we will be sure to share across all departments.Thank you for staying at our resort, we all look forward to welcoming you back in the near future.Sincerely yours,Felicia Aye Chan MonFront Office Manager
10/10 Excellent
JINSEON
Voyage en couple
22 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JINSEON
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relations le 29 nov. 2023
Dear Jinseon,What a fantastic review! Thank you so much for your precious time spent sharing your sweet review of Premier Village Phu Quoc Resort.Such comments give confidence to the team that strives for excellence each day, and we will be sure to share across all departments.Thank you for staying at our resort, we all look forward to welcoming you back in the near future.Sincerely yours,Felicia Aye Chan MonFront Office Manager
10/10 Excellent
ka yan
19 nov. 2023
ka yan
Séjour de 3 nuits en août 2023
Réponse de Guest Relations le 29 nov. 2023
Dear Ka Yan,What a fantastic review! Thank you so much for your precious time spent sharing your sweet review of Premier Village Phu Quoc Resort Such comments give confidence to the team that strives for excellence each day, and we will be sure to share across all departments.Thank you for staying at our resort, we all look forward to welcoming you back in the near future.Sincerely yours,Felicia Aye Chan MonFront Office Manager
10/10 Excellent
Kevin
Voyage en couple
7 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en septembre 2023
Réponse de Guest Relations le 9 sept. 2023
Xin Chao Kevin,Thank you for your recent stay here at Premier Village Phu Quoc Resort! So glad you were able to experience our warm hospitality and we look forward to seeing you soon.Sincerely,Felicia Aye Chan MonFront Office Manager
10/10 Excellent
Hyunah
21 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hyunah
Séjour de 3 nuits en août 2023
Réponse de Guest Relations le 9 sept. 2023
Xin Chao Hyunah,Thank you for your recent stay here at Premier Village Phu Quoc Resort! So glad you were able to experience our warm hospitality and we look forward to seeing you soon.Sincerely,Felicia Aye Chan MonFront Office Manager
10/10 Excellent
Wayne
Voyage en famille avec de jeunes enfants
15 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wayne
Séjour de 2 nuits en août 2023
Réponse de Guest Relations le 9 sept. 2023
Xin Chao Wayne,Thank you for your recent stay here at Premier Village Phu Quoc Resort! So glad you were able to experience our warm hospitality and we look forward to seeing you soon.Sincerely,Felicia Aye Chan MonFront Office Manager
4/10 Médiocre
younseog
Voyage en famille
24 juil. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
younseog
Séjour de 1 nuit en juillet 2023
Réponse de Guest Relations le 9 sept. 2023
Xin Chao younseogThank you for your recent stay here at Premier Village Phu Quoc Resort! So glad you were able to experience our warm hospitality and we look forward to seeing you soon.Sincerely,Felicia Aye Chan MonFront Office Manager
10/10 Excellent
Voyageur vérifié
18 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en juin 2023
Réponse de Guest Relations le 9 juil. 2023
Dear Sir/Madam,Xin ChaoWe very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. Thank you for your gracious comments about your recent stay and i will surely share your review to all of us. Comments like this will give us more reason to always give the best guest service with a smile. Hope to see you again soon , Safe travel!Sincerely,Felicia Aye Chan MonFront Office Manager "
10/10 Excellent
HYOEUN
15 juin 2023
HYOEUN
Séjour de 4 nuits en juin 2023
Réponse de Guest Relations le 9 juil. 2023
Dear Hyoeun,Xin ChaoWe very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. Thank you for your gracious comments about your recent stay and i will surely share your review to all of us. Comments like this will give us more reason to always give the best guest service with a smile. Hope to see you again soon , Safe travel!Sincerely,Felicia Aye Chan MonFront Office Manager "
10/10 Excellent
heeyeon
12 juin 2023
heeyeon
Séjour de 1 nuit en juin 2023
Réponse de Guest Relations le 9 juil. 2023
Dear heeyeon,Xin ChaoWe very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. Thank you for your gracious comments about your recent stay and i will surely share your review to all of us. Comments like this will give us more reason to always give the best guest service with a smile. Hope to see you again soon , Safe travel!Sincerely,Felicia Aye Chan MonFront Office Manager "
10/10 Excellent
Ju Youn
9 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ju Youn
Séjour de 3 nuits en mai 2023
Réponse de Guest Relations le 17 mai 2023
Dear Ju Youn,"Xin Chao Thank you for the comments and hope to see you return soon to Premier Village Phu Quoc Resort.Sincerely,Felicia Aye Chan MonFront Office Manager "
10/10 Excellent
Joerg
Voyage en famille
29 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joerg
Séjour de 7 nuits en avril 2023
Réponse de Guest Relations le 7 mai 2023
Dear Joerg,Xin Chao!Thank you for sharing your positive feedback. We are glad to hear that you enjoyed your stay with us. We hope to see you in near future.Best Regards,FeliciaFront Office Manager
8/10 Bien
Gwangun
Voyage en famille avec de jeunes enfants
24 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gwangun
Séjour de 3 nuits en février 2023
Réponse de Guest Relations le 27 févr. 2023
Dear Gưangun,Xin Chao!Thank you for providing insight on your recent experience at Premier Village Phu Quoc Resort We regret to know that our unique location is not the location that you preferred. However, I am glad that you enjoyed your stay with us. We hope to see you again soon, Safe travel!Sincerely,Felicia Aye Chan MonFront Office Manager"
10/10 Excellent
Voyageur vérifié
9 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelent to stay and relax
Voyageur vérifié
Séjour de 9 nuits en janvier 2023
Réponse de Guest Relations le 20 févr. 2023
"Xin Chao ,Thank you very much for taking the time to share your experience We are very happy to know that our Heartist took such good care of you and you found the facilities, services and amenities of the property to your liking. Hope to see you return soon at Premier Village Phu Quoc ResortSafe travels!Sincerely,Felicia Aye Chan MonFront Office Manager "
10/10 Excellent
Vi-Quynh
Voyage en famille avec de jeunes enfants
4 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vi-Quynh
Réponse de Guest Relations le 20 févr. 2023
"Xin Chao ,Thank you very much for taking the time to share your experience We are very happy to know that our Heartist took such good care of you and you found the facilities, services and amenities of the property to your liking. Hope to see you return soon at Premier Village Phu Quoc ResortSafe travels!Sincerely,Felicia Aye Chan MonFront Office Manager "
2/10 Horrible
Yoon
25 janv. 2023
Yoon
Séjour de 3 nuits en janvier 2023
Réponse de Guest Relations le 27 janv. 2023
Dear Ms Yoon,Xin Chao!We are sorry to hear that we didn't meet the expectations. We are reaching out to you personally in order to find more details and service recovery. Thank you for staying with us and get in touch with you soon. Thank youBest Regards,Felicia Aye Chan MonFront Office Manager
10/10 Excellent
Nghia
19 janv. 2023
Nghia
Séjour de 4 nuits en janvier 2023
Réponse de Guest Relations le 17 mars 2023
"Dear Nghia, Xin ChaoWe very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. Thank you for your gracious comments about your recent stay and i will surely share your review to all of us. Comments like this will give us more reason to always give the best guest service with a smile. Hope to see you again soon , Safe travel!Sincerely,Felicia Aye Chan MonFront Office Manager "
10/10 Excellent
Mariko
Voyage en famille avec de jeunes enfants
12 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mariko
Réponse de Guest Relations le 19 janv. 2023
Xin Chao Mariko,We are glad to hear that you enjoyed your stay at Premier Village Phu Quoc ResortHope to see you return in the near future.Sincerely,Felicia Aye Chan MonFront Office Manager
10/10 Excellent
Christine
Voyage en famille
2 janv. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
New Year 2022/2023 at Premier Village Resort
Christine
Séjour de 4 nuits en décembre 2022
Réponse de Guest Relations le 11 janv. 2023
"Xin Chao Christine,Thank you for choosing to stay with us at Premier Village Phu Quoc Resort. We are glad to hear that you enjoyed your stay and that [INSERT TEAM MEMBER NAME] was helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way.Sincerely,Felicia Aye Chan MonFront Office Manager "
10/10 Excellent
SOYEON
12 déc. 2022
SOYEON
Séjour de 2 nuits en décembre 2022
Réponse de Guest Relations le 25 déc. 2022
Dear So Yeon,We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Felicia Aye Chan MonFront Office Manager
10/10 Excellent
Rika
Voyage en couple
23 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rika
Séjour de 3 nuits en novembre 2022
Réponse de Guest Relations le 25 déc. 2022
Dear Rika, We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Felicia Aye Chan MonFront Office Manager
4/10 Médiocre
Jeongman
8 nov. 2022
Jeongman
Réponse de Guest Relations le 9 janv. 2024
Dear Jeongman,Dear Valued Guest, Thank you for the lovely feedback on your experience, it is a pleasure to welcome you to Premier Village Phu Quoc Resort managed by Accor. We are delighted to see you enjoyed your time and have made some unforgettable memories with us. I am sure that this feedback will serve as an encouragement to all of our staff as we will continue working hard to create incredible and memorable experiences for our guests. We hope we will get the opportunity to welcome you again in the near future. Best wishes from everyone here at the Premier Village Phu Quoc Resort. Kind regards, Nga Le Assistant Guest Experience Manager
10/10 Excellent
WOONYOUNG
3 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
WOONYOUNG
Séjour de 2 nuits en août 2022
Réponse de Premier Village Phu Quoc Resort le 12 sept. 2022
Xin chao WoonYoung,hank you for choosing us for your stay at Pearl islandWe appreciate your wonderful review and also glad to know that our service reach to your high class of satisfaction.Hope to have a chance to welcome you and your family back to Premier Village Phu QuocRegards,Tri NguyenGuest Experience Manager
8/10 Bien
Thanh, London
Voyage en famille
24 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thanh
Séjour de 4 nuits en août 2022
Réponse de Premier Village Phu Quoc le 26 août 2022
Xin chào Thanh On,Thank you for your recent stay here at Premier Village Phu Quoc Resort! So glad you were able to experience our warm hospitality and we look forward to seeing you soon. Sincerely, Tri Nguyen Guest Experience Manager
10/10 Excellent
Tho
Voyage en famille avec de jeunes enfants
17 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tho
Séjour de 3 nuits en juin 2022
Réponse de Guest Experience Manager le 23 juin 2022
Xin chao Tho,
Thank you very much for your valued feedback for Premier Village
We hope welcome you back soon
Regards
Tri Nguyen
Guest Experience Manager
10/10 Excellent
Bobby
Voyage en groupe
24 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bobby
Séjour de 1 nuit en avril 2022
Réponse de Guest Relations le 9 janv. 2024
"Xin Chao ,Thank you very much for taking the time to share your experience We are very happy to know that our Heartist took such good care of you and you found the facilities, services and amenities of the property to your liking. Hope to see you return soon at Premier Village Phu Quoc ResortSafe travels!Sincerely,Felicia Aye Chan MonFront Office Manager "
10/10 Excellent
Adam
21 avr. 2022
Adam
Séjour de 2 nuits en avril 2022
Réponse de Guest Relations le 9 janv. 2024
Dear Adam,"Xin Chao ,Thank you very much for taking the time to share your experience We are very happy to know that our Heartist took such good care of you and you found the facilities, services and amenities of the property to your liking. Hope to see you return soon at Premier Village Phu Quoc ResortSafe travels!Sincerely,Felicia Aye Chan MonFront Office Manager "
10/10 Excellent
Jongmin
14 févr. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jongmin
Séjour de 2 nuits en février 2021
Réponse de Ms. Jubanny Ariola le 16 févr. 2021
Dear Jongmin,
Xin Chao
Thank you for the great ratings that you've given us and we hope to see you again soon
Safe travel
Sincerely,
Ms. Jubanny Ariola
Guest Experience Manager
4/10 Médiocre
Voyageur vérifié
Voyage en famille
28 déc. 2020
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
Voyageur vérifié
Séjour de 3 nuits en décembre 2020
Réponse de Ms. Jubanny Ariola le 2 janv. 2021
Xin Chao
Thank you for choosing Premier Village Phu Quoc Resort managed by Accor
We strive for personalized experience for each of our guest, actively looking for ideas and offers to enhance services with comfort and convenience therefore we are sad that you had all this shortcomings.
I apologize and we are really sorry for all the problems you had during your stay, i personally tried to recover the bad experiences you had while you and your family still staying with us however i was not given a chance to and did not succeed more over due to heavy operation i was not also had the chance to meet you upon check out.
Rest assured we do appreciate your review as it provides feedback that we need to re-evaluate guest needs and make necessary adjustments to our services and to make sure for the event not to happened again in the future.
Thank you again for sharing your experience with us and we do hope to see you again
Safe travels
Sincerely,
Ms. Jubanny Ariola
Guest Experience Manager
4/10 Médiocre
Kalvin, Hi Chi Minh
Voyage en famille avec de jeunes enfants
18 oct. 2020
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Kalvin
Séjour de 2 nuits en octobre 2020
Réponse de Ms. Jubanny Ariola (GEM) le 19 oct. 2020
Dear Mr. Kalvin,
Thank you for choosing to stay at Premier Village Phu Quoc Resort managed by Accor
I understand that we were not able to meet your expectations with regards to your recent stay, kindly accept my apology.
We strive to personalize and try to meet our guest expectations and we do appreciate your review.
We thank you for sharing and hope to see you again in the near future.
Sincerely,
Ms. Jubanny Ariola
Guest Experience Manager
8/10 Bien
eunju
Voyage en famille
10 sept. 2020
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
eunju
Séjour de 2 nuits en septembre 2020
Réponse de Ms. Jubanny Ariola le 6 oct. 2020
Xin Chao Eunju,
Thank you
Sincerely,
Ms. Jubanny Ariola
Guest Experience Manager
Premier Village Phu Quoc Resort
8/10 Bien
jihaeng
Voyage en famille
7 août 2020
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
약간 아쉬운 후기..
jihaeng
Séjour de 1 nuit en juillet 2020
Réponse de Ms. Jubanny Ariola le 6 oct. 2020
Xin Chao Jihaeng,
Thank you for taking the time to review.
We are very sorry you experience very undesirable stay and level of customer service with us. The problem you've mentioned had been addressed properly.
We hope you will give us second chance if you return in the future.
Sincerely,
Ms. Jubanny Ariola
Guest Experience Manager
Premier Village Phu Quoc Resort
10/10 Excellent
Joanne, Taiwan
Voyage en groupe
8 juil. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joanne
Séjour de 3 nuits en juillet 2020
Réponse de Guest Relations le 9 janv. 2024
"Xin Chao ,Thank you very much for taking the time to share your experience We are very happy to know that our Heartist took such good care of you and you found the facilities, services and amenities of the property to your liking. Hope to see you return soon at Premier Village Phu Quoc ResortSafe travels!Sincerely,Felicia Aye Chan MonFront Office Manager "
8/10 Bien
Voyageur vérifié
Voyage en groupe
15 juin 2020
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 2 nuits en juin 2020
10/10 Excellent
Ngo
24 mai 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel, friendly staff
Ngo
Séjour de 1 nuit en mars 2020
10/10 Excellent
Voyageur vérifié
14 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en février 2020
10/10 Excellent
Voyageur vérifié
12 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mars 2020
Réponse de Guest Relations le 9 janv. 2024
"Xin Chao ,Thank you very much for taking the time to share your experience We are very happy to know that our Heartist took such good care of you and you found the facilities, services and amenities of the property to your liking. Hope to see you return soon at Premier Village Phu Quoc ResortSafe travels!Sincerely,Felicia Aye Chan MonFront Office Manager "