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Avis sur The Canyon Suites at The Phoenician, Luxury Collection

5 out of 5
The Canyon Suites at The Phoenician, Luxury Collection
6000 E Camelback Rd, Scottsdale, AZ

Avis

9,8

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 127 avis sur 137." "
Note des voyageurs de 8 (Bien), d’après 6 avis sur 137." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 137." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 137." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 137." "

10/10

Propreté

10/10

Personnel et service

9,8/10

Équipements

10/10

Infrastructures et conditions de l’hébergement

9,8/10

Écoresponsabilité

Avis

10/10 Excellent

Laurent, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Hotel
Un vrai hotel de luxe, aux services, equipements et professionnalisme exceptionnels. Parfait pour les familles.

10/10 Excellent

Ana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 15 nuits en avril 2024

10/10 Excellent

Julianne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
People absolutely amazing ! Food was WONDERFUL!!! Coming back again
Séjour de 4 nuits en avril 2024
Réponse de Senior Rooms Operations Manager le 23 avr. 2024
Dear Julianne, Thank you for reviewing your stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We are glad our associates took great care of you and that you loved the delicious food we serve at our on-site restaurant. We will share your kind words with our entire team. It was a pleasure welcoming you, and we love knowing you will return soon. Q Martin Senior Rooms Operations Manager The Canyon Suites

10/10 Excellent

Frederic, Phoenix

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay at the Canyon Suites! The staff provided excellent support and service, and the amenities are top-notch: spa, restaurant (except Mowry & Cotton) and golf.
Séjour de 4 nuits en mars 2024
Réponse de Senior Rooms Operations Manager le 8 mars 2024
Dear Frederic, Thank you for your recent visit to The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We are glad our associates left a lasting impression and will pass along your compliments to our entire team. It is also great to know you had a great time at our in-house spa and loved all the amenities we offer here. It was a pleasure having you as our guest, and we look forward to seeing you again soon. Q Martin Senior Rooms Operations Manager The Canyon Suites

10/10 Excellent

Alan

Séjour de 5 nuits en février 2024
Réponse de Senior Rooms Operations Manager le 24 mars 2024
Dear Alan, Thank you for choosing to stay with us and leaving a positive rating. We are delighted to know you had a great experience here at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We look forward to welcoming you back on your next visit. Q Martin Senior Rooms Operations Manager The Canyon Suites

10/10 Excellent

Dina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service amazing
Séjour de 2 nuits en janvier 2024
Réponse de Operations Manager le 17 mai 2024
Dear Dina, What a pleasure to read your generous comments about how much you enjoyed your stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that the service from each of our associates exceeded your expectations. We are honored you chose to stay with us during your visit to Scottsdale, and we look forward to making more great memories with you in the future. Thank you again for the kind words!Q MartinSenior Rooms Operations ManagerThe Canyon Suites

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de Senior Rooms Operations Manager le 31 janv. 2024
Dear Guest, We are happy you had a lovely stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Q Martin Senior Rooms Operations Manager The Canyon Suites

10/10 Excellent

Frederic, Phoenix

Séjour de 3 nuits en décembre 2023
Réponse de Senior Rooms Operations Manager The Canyon Suites le 13 janv. 2024
Dear Frederic, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale; we hope to see you again soon. Q MartinSenior Rooms Operations ManagerThe Canyon Suites

10/10 Excellent

Oliver, Brampton

Séjour de 1 nuit en décembre 2023
Réponse de Senior Rooms Operations Manager le 4 janv. 2024
Dear Oliver, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We look forward to your return and wish you all the best with your future travels. Q Martin Senior Rooms Operations Manager The Canyon Suites

10/10 Excellent

Angela

Séjour de 2 nuits en octobre 2023
Réponse de Senior Rooms Operations Manager le 14 nov. 2023
Dear Angela, Thank you for taking the time to post a nice rating of The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Q MartinSenior Rooms Operations ManagerThe Canyon Suites

10/10 Excellent

Jared John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great resort they definitely go above and beyond to ensure you have an enjoyable experience!
Séjour de 5 nuits en octobre 2023
Réponse de The Canyon Suites le 22 oct. 2023
Dear Mr. John, We are pleased you had an energizing and fulfilling stay at the Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale and that our attention to detail helped to elevate your visit. We hope we will be your home every time you visit the city. Thank you for the generous review.Q MartinSenior Rooms Operations ManagerThe Canyon Suites

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en août 2023
Réponse de The Canyon Suites le 7 nov. 2023
Dear Amy, Thank you for your fantastic rating! We are pleased you chose The Canyon Suites at The Phoenician, a Luxury Collection Resort Scottsdale, for your time in the city and are even more happy that we exceeded your expectations. We look forward to having you as our guest again soon!Q MartinSenior Rooms Operations ManagerThe Canyon Suites

10/10 Excellent

Sheri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2023
Réponse de Director of Public Relations le 23 août 2023
Dear Sheri, Thank you for rating your stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort Scottsdale. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Megan Binder Director of Public Relations

10/10 Excellent

Azita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023
Réponse de Director of Public Relations le 20 août 2023
Dear Azita, Thank you for the perfect rating. We are glad you had a wonderful time at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Megan BinderDirector of Public Relations

10/10 Excellent

Paul

Séjour de 2 nuits en juillet 2023
Réponse de Director of Public Relations le 2 sept. 2023
Dear Paul, It was a pleasure having you as our guest at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Megan BinderDirector of Public Relations

10/10 Excellent

cyndy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2023
Réponse de Director of Public Relations le 3 juin 2023
Dear Cyndy, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale; we look forward to seeing you again soon. Megan Binder Director of Public Relations

10/10 Excellent

lisa

Séjour de 1 nuit en décembre 2022
Réponse de Director of Public Relations le 9 mars 2023
Dear lisa, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We hope you will make The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale your home away from home whenever your travels bring you to our area.Denise SeominDirector of Public Relations

10/10 Excellent

Thomas, Kingston

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are very nice. Super clean. We stayed at canyon sweets which is a private area off main hotel. Not as busy. Main hotel is also very nice. That is where larger pools are and main restaurants.
Séjour de 5 nuits en décembre 2022

10/10 Excellent

Jason

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Definitely worth the stay. Nice balcony view. Spacious room, plenty of creature comforts for the price. And the staff was perfect! The free breakfast is down stairs in the main lobby and comes with every room. There is no in room message. You have to schedule that with the spa in advance. The hotel suggested scheduling your spa experience upwards of two weeks. So, heads up.
Séjour de 1 nuit en novembre 2022
Réponse de Director of Public Relations le 25 nov. 2022
Dear Jason, Thank you for choosing The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Denise SeominDirector of Public Relations

10/10 Excellent

John

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel and staff are amazing. Room was clean. The concierge staff was extremely helpful and went over and above to help you with your needs and requests.
Séjour de 2 nuits en octobre 2022
Réponse de Director of Public Relations le 17 oct. 2022
Dear John, Thank you for your generous comments about how much you enjoyed your stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that our immaculate accommodations and service from our associates, especially the concierge team exceeded your expectations. We are honored you chose to stay with us during your visit to Scottsdale, and we look forward to making more great memories with you in the future. Thank you again for the kind words!Denise SeominDirector of Public Relations

10/10 Excellent

Chris

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The customer service was awesome and the complimentary breakfast was exceptional.
Séjour de 2 nuits en septembre 2022

10/10 Excellent

Azita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very hospitable, quiet, peaceful.
Séjour de 3 nuits en août 2022
Réponse de General Manager le 23 août 2022
Dear Azita, What a pleasure to read your generous comments about how much you enjoyed your visit to The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that the service from each of our associates exceeded your expectations. We are honored you chose to stay with us during your trip to Scottsdale, and we look forward to making more great memories with you in the future. Thank you again for the kind words.Amanda Estock,Director of Operations

10/10 Excellent

Gary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay
This place is top notch. Canyon Suites is simply amazing. The rooms are spectacular. They are super clean. The service is amazing. The grounds are nearly pristine. The staff was very kind to my kids. My 7 and 10 year old each thanked me for taking them there.
Séjour de 6 nuits en juillet 2022
Réponse de Director of Operations le 31 juil. 2022
Dear Gary, thank you for taking the time to share that your stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale was perfect in every way. We love that you were able to relax in our spacious, luxuriously appointed accommodations here in the beautiful Sonoran Desert and that you were impressed with the service we provide. We appreciate your generous feedback and hope we will be your home whenever you and your family are in the area. Amanda Estock, Director of Operations

10/10 Excellent

Julie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service and staff are exceptional!! We will be going back.
Séjour de 6 nuits en juillet 2022
Réponse de Director of Operations le 18 juil. 2022
Dear Julie, thank you for staying at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale, and for sharing your excellent review. We take great pride in delivering exceptional service; our associates are committed to ensuring that our guests enjoy their stay, so thank you for appreciating their efforts. It is satisfying when guests recognize their hard work. We hope you will choose to stay with us again on your next visit to the area. Amanda Estock Director of Operations

10/10 Excellent

Stan

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Canyon Suites is where I would in Scottsdale. Amenities and service very nice.
Séjour de 4 nuits en juin 2022
Réponse de Director of Operations le 15 juin 2022
Dear Stan, what a pleasure to read your generous comments about how much you enjoyed your stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that the amenities we offer and the service from each of our associates exceeded your expectations. We are honored you chose to stay with us during your visit to Scottsdale, and we look forward to making more great memories with you in the future. Thank you again for the kind words! Amanda Estock Director of Operations

10/10 Excellent

Jeff

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2022
Réponse de Director of Operations le 13 mai 2022
Dear Jeff, thank you for taking the time to share that your stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale was perfect in every way. We love that you were able to relax in our spacious, luxuriously appointed accommodations here in the beautiful Sonoran Desert. We appreciate your generous feedback and hope we will be your home whenever you are in the area. Amanda Estock, Director of Operations

10/10 Excellent

Nick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en février 2022

10/10 Excellent

Cheryl

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful place! Great service! Highly recommend.
Séjour de 4 nuits en janvier 2022
Réponse de Director of Public Relations le 20 juin 2023
Dear Cheryl, Thank you for reviewing your time at the Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We are glad you liked our beautiful accommodations and the excellent service by our staff. We appreciate your recommendations and look forward to your return whenever you revisit the area.Megan BinderDirector of Public Relations

8/10 Bien

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Disappointed. Way too expensive for a resort without restaurants and no easy access to facilities.
Séjour de 4 nuits en janvier 2022

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bar needs to be open later
Everything was beautiful for our stay. Our spacious room was amazing. We brought our dog so they moved us close to an outside door for convenience. Only complaint, we were told bar open until 10pm, at 9:40pm we went down for a nightcap, was closed, all alcohol had been removed. Had to order a drink from room service. $41.00 for one delivered to room a little spendy due to them closing early...
Séjour de 1 nuit en janvier 2022

10/10 Excellent

Majed

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was amazing. With its small size (60 rooms), we got to know the staff by first name. It was a very memorable experience. The staff would move the earth to make sure you enjoyed your stay.
Séjour de 5 nuits en décembre 2021

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service was excellent
Séjour de 5 nuits en décembre 2021

10/10 Excellent

Helen, Honolulu

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property!
Séjour de 2 nuits en décembre 2021

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2021
Réponse de The Canyon Suites le 7 nov. 2023
Dear Alexander, Thank you for your fantastic rating! We are pleased you chose The Canyon Suites at The Phoenician, a Luxury Collection Resort Scottsdale, for your time in the city and are even more happy that we exceeded your expectations. We look forward to having you as our guest again soon!Q MartinSenior Rooms Operations ManagerThe Canyon Suites

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2021

10/10 Excellent

Ninos

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A fantastic experience from the first moment to the last. The staff are exceptional, the hotel and grounds are stunning and the food at the restaurants is top notch. It was a wonderful experience and cannot wait to go back there again!
Séjour de 4 nuits en août 2021

10/10 Excellent

Arneshia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful clean and welcoming property. All of yhe staff were excellent. Loved everything about the experience. Food was good. Staff were so attentive . A1 experience.
Séjour de 3 nuits en août 2021

10/10 Excellent

Cyndi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From the moment we drove up to the property to the moment we left, the staff and the service they provided was fantastic! They were friendly, respectful, professional and attentive. Our stay at this magnificent property was enhanced due to them.
Séjour de 1 nuit en août 2021

10/10 Excellent

Desmen

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2021

10/10 Excellent

Chris

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel
Great place to stay while in Scottsdale. Be aware that of course its along the mountain so the property has hills and other things to consider. The Canyon suites are secluded a bit so be aware if you want to use the main pool or gym it will require a walk. The front desk has valet drivers that will take you anywhere on the property via golf cart but they weren't always around. The setup with the main lobby and room can mean a long walk also if you were given a room like me. It was a 5 minute walk to my room from the elevator. You can self park under the hotel or use valet. Rooms were spacious and clean and the staff was very friendly. Free breakfast every day was very good and leaps better then most hotels offer. I will stay here again but maybe next time stay at the main hotel to avoid the long walks in the heat with the hills.
Back area outside the lobby.
Séjour de 2 nuits en juillet 2021

10/10 Excellent

Miguel

Séjour de 2 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The entire staff were amazing and treated us so well! We were well taken care of and pampered. This was a great property and so very relaxing and we can’t wait to visit again
Séjour de 3 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Girls Trip
Staff is wonderful. Rooms very clean. Beds are comfy. Felt pampered.
Séjour de 3 nuits en juillet 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Too expensive
Séjour de 1 nuit en juillet 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely top of the line
Séjour de 2 nuits en juin 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All great!
Séjour de 2 nuits en juin 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service
Séjour de 4 nuits en juin 2021

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing for Families
The staff at Canyon Suites is amazing, and so wonderful with families. They learned my children's names, said hello every day - had special little gifts and surprises for them which made them feel SO special. The resort is gorgeous, breakfast is great every morning, and the people there make is very special!
Séjour de 4 nuits en mai 2021

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2021

8/10 Bien

Metra

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Overall, the stay was exceptional. The service was top notch and everything is conveniently located on the resort for your enjoyment, including good restaurants, spa, golfing, etc. It’s also a short taxi/uber ride away from the airport, downtown Scottsdale and the mall. The spa was the highlight of the trip and was impeccably pristine, including massage rooms, sauna, showers, etc... Highly recommend James as a masseuse. Amazing! The hotel also did a good job of keeping common areas very clean. When I checked into my room, I had to further sanitize, as I found many areas hadn’t been cleaned (ie fridge) or weren’t as clean as I would like (ie sinks and surfaces). Given CoVid, I’d planned to sanitize anyway, but would encourage the hotel to further scrutinize cleaning of individual rooms. Regarding the cuisine, hotel food can often be bland and unimaginative. I didn’t find this to be the case for J&G, the resort’s signature steakhouse. The tuna tartare was delicious and the ribeye was cooked to perfection, but still greatly enhanced by the Asian sauces (a welcome twist). Also good was the bar (great drinks and apps) and the Tavern (delicious cashew chicken salad and sweet potato fries) Finally, I’d highly recommend The Phoenician and can’t wait to return.
Wings
Chicken empanadas
Guacamole
Beautiful cactus garden
Séjour de 5 nuits en mai 2021