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Avis sur Sonesta Select Phoenix Chandler

3 out of 5
Sonesta Select Phoenix Chandler
920 N 54th St, Chandler, AZ

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 566 avis sur 1013." "
Note des voyageurs de 8 (Bien), d’après 248 avis sur 1013." "
Note des voyageurs de 6 (Satisfaisant), d’après 97 avis sur 1013." "
Note des voyageurs de 4 (Médiocre), d’après 49 avis sur 1013." "
Note des voyageurs de 2 (Horrible), d’après 53 avis sur 1013." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Lorenzo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed here when this was a Marriot property. The area has greatly improved. I only recall a Whataburger close by. The room was quiet, easy access, the price wasn't bad. Everything was good. Glad they charge separately for breakfast. I help reduce the overall price. I would stay again.
Séjour de 1 nuit en avril 2024

8/10 Bien

Yurisa

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice pool area where you can relax, hallways in hotels usually have a funky smell and this one did absolutely not! Excelent room service. Overall very good experience it just didn’t have breakfast
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Yurisa, thank you for your feedback. It's wonderful to learn you were able to enjoy the pool area at Sonesta Select Phoenix Chandler. We're glad our rooms and service exceeded your expectations. We appreciate your comment about breakfast and have noted this for possible enhancements in the future. Looking forward to your next visit.

10/10 Excellent

mark

Voyage en couple
Les points forts : Équipements
Staff was awesome
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Mark, we're thrilled to hear about your positive experience at Sonesta Select Phoenix Chandler. It's great knowing that our dedicated team members made a significant contribution to your stay with their awesome service. We hope to have you stay with us again in the near future for another excellent stay.

8/10 Bien

Alicia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a good hotel I can’t complain
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 26 avr. 2024
Alicia, it's fantastic to hear that you found the Sonesta Select Phoenix Chandler to be a satisfactory choice. Your feedback is indeed valuable and it's great knowing you had a pleasant stay. We appreciate your input and hope to serve you again in the future.

10/10 Excellent

thalina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everyone was friendly and the place was very good
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 25 avr. 2024
Thalina, thank you for your kind words about Sonesta Select Phoenix Chandler. We are delighted you found our team members amicable and the establishment to your liking. Your feedback brings great joy to our team. Do come back soon!

10/10 Excellent

Aleksandar, Trumbull

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 25 avr. 2024
Aleksandar, thank you for your fantastic score. It's heartening to know that your experience at Sonesta Select Phoenix Chandler met your expectations. We hope to have the pleasure of your company again in the future.

10/10 Excellent

Andrei, New York

Voyage en famille
Les points forts : Équipements
Nice and modern interior. Clean and very reasonably priced. Very friendly staff.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 23 avr. 2024
Andrei, it's wonderful to hear that you appreciated the contemporary design and cleanliness of Sonesta Select Phoenix Chandler. We strive to offer our guests top value, so it's great that you found our pricing to be very reasonable. Moreover, it's heartening to know that our dedicated team members were able to enhance your stay with their friendliness. We can't wait to welcome you back for another enjoyable stay at Sonesta Select Phoenix Chandler.

10/10 Excellent

Christina

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed here last minute and it was an excellent choice. We needed an extra blanket and not even 5mins after we hung up the phone the blanket was at the door. Comfy beds, big TV, loved it. We would definitely stay here again.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 23 avr. 2024
Christina, it's wonderful to hear that you had such a positive experience at Sonesta Select Phoenix Chandler. We're thrilled that our quick service and comfortable accommodations contributed to your enjoyment. Your remarks about our comfy beds and large TV are greatly appreciated as well. We eagerly await your return.

10/10 Excellent

Dico

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel and in such a nice area. Lots of shops and dining.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 23 avr. 2024
Dico, it's wonderful to hear that your stay at Sonesta Select Phoenix Chandler was enjoyable! We are pleased you appreciated our location with interesting shopping and dining options. Your praise encourages us to continue delivering excellent hospitality. Looking forward to welcoming you back soon.

10/10 Excellent

cecilia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was amazing service as well
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 23 avr. 2024
Cecilia, it's wonderful to know that you thoroughly enjoyed your stay at Sonesta Select Phoenix Chandler. Your positive words about our top-notch service are sincerely appreciated. We're excited for the chance to welcome you back in the future!

10/10 Excellent

Rachel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the courtyard view room and the easy access to the pool is awesome. Very satisfied with the room and for a price you can’t beat.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 avr. 2024
Rachel, it's wonderful to hear you appreciated the courtyard view and convenient pool access at Sonesta Select Phoenix Chandler. We're delighted that the room met your expectations and that you found our pricing favorable. Hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice welcome, spacious and clean room, a pool where my kids made Friends. Bravo !
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
David, it's wonderful to hear that you received a warm reception at Sonesta Select Phoenix Chandler and found the room to be ample and pristine. We're thrilled that your children enjoyed the pool and made new friends - what a delightful bonus! Your kind words are greatly appreciated. We look forward to welcoming you and your family back for another memorable stay.

8/10 Bien

Scott

Les points forts : Propreté et infrastructures et conditions de l’hébergement
…
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 20 avr. 2024
Thank you for taking the time to leave us a 4/5 rating, Scott!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Sonesta Select Phoenix Chandler.

6/10 Satisfaisant

Dina

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The fan in the bathroom was very noisy, the security bar was broken on the slider, there was noise out by the pool.. it was ok but I wouldn’t stay there again. Staff was great though & tge breakfast sandwiches were good!
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 17 avr. 2024
Dina, thank you for taking the time to share your experience. It's unfortunate to hear about the bathroom fan and the security bar issues you encountered. Our team is committed to investigating and fixing any maintenance concerns such as these promptly. Sorry if the outdoor noises affected your stay. However, we're glad to hear that the team members made a good impression and that you appreciated our breakfast sandwiches. Your feedback is important to us in improving future guest experiences.

10/10 Excellent

Jerry

Good
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Jerry, we are thrilled to know you had a positive stay at Sonesta Select Phoenix Chandler. We strive to offer an enjoyable experience for all our guests and your feedback is greatly appreciated. We hope to welcome you back soon for another great stay!

10/10 Excellent

Sandrea

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall stay was a very positive experience. I recommend to family and friends. Easy check in and enjoyed my stay. Thank you so much. My next trip I will be staying here again.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Sandrea, thank you for sharing your experience. Your recommendation to friends and family means a lot to us at Sonesta Select Phoenix Chandler. We're thrilled to hear that check-in was effortless and you enjoyed your stay. It's exciting to know you're already planning on staying with us on your next trip. Thank you again, we look forward to welcoming you back.

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly and professional staff.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Christopher, thank you for choosing Sonesta Select Phoenix Chandler for your stay. We're thrilled to hear you found our team members to be both courteous and proficient. We look forward to welcoming you back on your next trip.

8/10 Bien

Randy

Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 16 avr. 2024
Randy, it's great to know that your stay at Sonesta Select Phoenix Chandler met your expectations. Our team is thrilled to receive your rating. We hope to host you again soon to provide an even better experience.

10/10 Excellent

Kurt, Austin

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice lodging
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Thank you for the perfect rating, Kurt!We are very pleased to hear that you had a wonderful stay at Sonesta Select Phoenix Chandler. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Fredricka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 20 avr. 2024
Fredricka, it's delightful to hear that you appreciated our team members at the Sonesta Select Phoenix Chandler. We appreciate your kind words and look forward to your next visit.

10/10 Excellent

Jennifer

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 12 avr. 2024
Jennifer, thank you for your high-rating Expedia review! It's great to know that your stay at Sonesta Select Phoenix Chandler met your expectations. We appreciate your support and hope to welcome you back soon.

8/10 Bien

robert

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Thank you for taking the time to share your review with us, Robert!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sonesta Select Phoenix Chandler. Thank you and have a wonderful day!

10/10 Excellent

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was. Rey nice
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 avr. 2024
Amy, thank you for sharing your positive feedback about your stay at Sonesta Select Phoenix Chandler. We are delighted that your experience was enjoyable. We hope to welcome you back soon.

10/10 Excellent

Dico

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property and safe and convenient
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 7 avr. 2024
Dico, it's a delight to hear you enjoyed your stay at Sonesta Select Phoenix Chandler. Your positive comments regarding our desirable location and quality accommodations truly made our day. We thank you for choosing us and hope to welcome you back in the future.

8/10 Bien

Reginald, Broadview

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
They can place a bit more focus on cleanliness in the bathroom and sink area specifically around the stone of the vanity and the shower for mildew as well as the tank top of the toilets
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 3 avr. 2024
Reginald, it's wonderful to hear that your overall experience at Sonesta Select Phoenix Chandler was positive. Ensuring a clean and comfortable environment is at the top of our priority list, so we appreciate your feedback regarding the bathroom. We are taking immediate measures to ensure our team members pay extra attention to these areas for optimum cleanliness. We're looking forward to welcoming you back, and ensuring an even more satisfactory stay.

8/10 Bien

Florentino

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
It’s location is perfect
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Florentino, thank you for sharing your positive feedback. We're thrilled you found the location of Sonesta Select Phoenix Chandler to be ideal. It's our goal to provide a convenient and exceptional stay for all our guests. We hope to see you again soon.

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient to everything
Séjour de 5 nuits en mars 2024
Réponse de Hoppy le 30 mars 2024
Richard, thank you for your review. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again.

8/10 Bien

Kyla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 28 mars 2024
Kyla, thanks for choosing Sonesta Select Phoenix Chandler and for your rating. We're glad you enjoyed your stay, and we hope to see you again on your next visit to Phoenix.

10/10 Excellent

Zindy Denis

Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 14 avr. 2024
Thanks for the perfect rating, Zindy! We can't wait to see you again soon for another amazing experience at Sonesta Select Phoenix Chandler. Have a great day!

10/10 Excellent

Naomi, Oro Valley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
👍
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Naomi, it's splendid to hear that you've had a positive experience at Sonesta Select Phoenix Chandler. We're always thrilled to receive such concise and positive feedback. It's our pleasure having you as a guest and we can't wait to welcome you back in the future. Thank you for choosing us.

10/10 Excellent

Meredith

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The property was clean and a good location for us. It was baseball season so there were a TON of people at the hotel and our room was switched from 2 Queen beds to a Queen and sleeper sofa. They were kind enough to discount the room rate as a result. All the front desk staff were very helpful. The A/C was loud and the bathroom fan was also loud - I noted that for them at checkout so they can fix. The pool was nice and food was closeby.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Meredith, we're delighted to hear that you enjoyed your stay at the Sonesta Select Phoenix Chandler. It's great to know our strategic location was beneficial to you and that you appreciated the cleanliness of our property. We're glad our team's efforts at the front desk didn't go unnoticed and that you found value in the room adjustment. We regret any inconvenience caused by the noise from the A/C and restroom fan. Rest assured, your feedback has been noted and will be helpful for our maintenance team. Thank you for praising our well-maintained pool area and the proximity of dining options. We look forward to welcoming you back during your next trip to Phoenix!

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great and affordable place to stay.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 24 mars 2024
Angela, we're thrilled to hear that you found the Sonesta Select Phoenix Chandler to be both excellent and budget-friendly. We aim to provide a great value experience for our guests and it's gratifying to know we met your expectations. Your positive feedback is greatly appreciated and we look forward to welcoming you back in the future!

2/10 Horrible

Thomas

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room we booked through Expedia and paid for ahead of time wasnt available. Staff made sure we got a roll away bed to compensate. The room's TV wasn't working to allow us to watch any channels. Two different remotes, still not working. It seems little, but that's huge when you have kids. No maintenance staff available to help. That's not customer service.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 23 mars 2024
Thomas, it's disappointing to discover your stay did not meet expectations due to the unavailability of your reserved room and issues with the television. Our team's aim was to provide a resolution with the rollaway bed, yet we see the gestures were inadequate. We place great importance on maintaining all room amenities, and your experience with the TV was indeed untoward. We regret the lack of assistance at the time. Your insight has identified areas that require attention and we will be sure to address these. We hope for another opportunity to deliver a more revitalizing and seamless experience in the future.

4/10 Médiocre

David

Les points faibles : Propreté et équipements
Just okay
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 23 mars 2024
David, it's concerning to hear that your recent experience was marked as just adequate. We genuinely strive to exceed our guests' expectations and we're disappointed to learn that we fell short in your case. Next time, please do let us know if anything is needed to enhance your stay, as we're always here to assist. We hope you'll give us another opportunity to better serve you in the future.

8/10 Bien

Brian, St Albert

Voyage en famille
Excellent area. Tons of shopping and restaurants in walking range.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 22 mars 2024
Brian, it's wonderful to hear that you found the location of Sonesta Select Phoenix Chandler beneficial with an abundance of shopping options and eateries in close proximity. Your positive feedback is greatly appreciated and we hope to see you again in the future.

8/10 Bien

JOHN

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 23 mars 2024
Thank you for the great rating, John!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Sonesta Select Phoenix Chandler. We'd like to share an even better experience with you soon.

10/10 Excellent

Sheila

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very neat, clean, and safe. Wonderful help from the clerk I believe his name was Devin. He was excellent.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 19 mars 2024
Sheila, it's fantastic to hear that your stay at Sonesta Select Phoenix Chandler met your expectations. Aren't our team members, like Devin, just excellent? We strive to maintain a neat, clean, and secure environment for our valued guests just like you. We look forward to your return visit.

8/10 Bien

JOHN

Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 9 avr. 2024
John, thank you for choosing Sonesta Select Phoenix Chandler for your stay. We're delighted to learn that you left us a positive rating. We hope to welcome you back soon for an even better experience.

10/10 Excellent

Pedro

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 18 mars 2024
Pedro, we're delighted to know you found the Sonesta Select Phoenix Chandler neat and cozy. We will continue maintaining our high-standards for valued guests like yourself. We look forward to your next visit.

6/10 Satisfaisant

Carol

Les points forts : Propreté
Les points faibles : Équipements
Was surprised by the $5.00 per night parking fee. Stayed last year, don't recall paying for parking. Also, there was no body wash in the shower. There's lots of dining options nearby but limited shopping for essentials, body wash, shampoo, etc.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 17 mars 2024
Carol, we regret to hear about the unexpected parking fee and the missing amenities in the shower area. We strive to be transparent about all costs and to provide every necessary item for your stay. It's pleasing to know that the plethora of dining options met your approval, though it appears our location lacked some convenience regarding essential shopping. We'll take a note of your feedback and we appreciate you taking the time to share it. We hope to serve you better in future visits.

8/10 Bien

Ed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 16 mars 2024
Ed, thank you for staying with us at Sonesta Select Phoenix Chandler and for taking the time to rate us. We're thrilled to see that you had a satisfying experience. We hope to have the pleasure of welcoming you back in the near future.

6/10 Satisfaisant

Therese

Voyage en famille
Les points forts : Propreté et personnel et service
We received a room with a broken sofa bed and had to move to another room. The second room sofa bed was fine but the restroom was rundown; vent falling from roof, bathtub stains, floor had dust buildup, fan was loud.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 14 mars 2024
Therese, we appreciate the time you took to provide feedback about your experience. It's disheartening to learn that there were some challenges with your accommodations and that the cleanliness and upkeep of the restroom weren't up to par in the second room. At Sonesta Select Phoenix Chandler, we strive to present rooms that are clean, comfortable and well-maintained. We value your comments and will address them with our team members. Thanks again for letting us know.

10/10 Excellent

Devin

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 30 mars 2024
Thanks for sharing this perfect rating, Devin!We're thrilled to hear you enjoyed your stay at Sonesta Select Phoenix Chandler! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 Bien

Leo

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was quiet and had shopping and other amenities conveniently located
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 9 mars 2024
Leo, thank you for taking the time to share your experience at Sonesta Select Phoenix Chandler. We're glad to know that the location's tranquility and its proximity to shopping facilities were a plus for you. We hope to serve you again in the near future.

10/10 Excellent

Hunter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good stay compared to a lot of places in the area and the price
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 6 mars 2024
Hunter, we are thrilled to read that you consider your stay at Sonesta Select Phoenix Chandler to stand out from others in the area, all while offering value for money. We're glad your experience was positive and are grateful for your review. Looking forward to your next visit.

8/10 Bien

Ben

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 24 mars 2024
We appreciate your lovely rating, Ben!The satisfaction of our guests is important to us, and we can't wait to see you back again at Sonesta Select Phoenix Chandler soon.Thanks again for taking the time to leave your feedback!

10/10 Excellent

Alex

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was large, clean, and felt very safe. My room was spotless and comfortable. The room had tons of outlets all over for easy charging which was very nice. My room faced the interstate and I didn't hear any of the noise the entire stay. I would recommend this property and if I'm back in the area, I would stay here again.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 4 mars 2024
Alex, it's delightful to hear about your wonderful experience at the Sonesta Select Phoenix Chandler. We're thrilled to know the cleanliness, comfort, and overall peaceful atmosphere of your room met your expectations. Your enjoyment, particularly of the abundant charging outlets, reassures us that we're providing the expected level of convenience for our guests. We appreciate your endorsement and look forward to welcoming you back should your travels bring you to our area again.

6/10 Satisfaisant

Brandy

Voyage d’affaires
Les points faibles : Propreté et personnel et service
Staff was rude
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 2 mars 2024
Brandy, we're disappointed to hear about your impression of our team members' demeanor. Catering to our guests with the utmost respect and courtesy is always at the top of our priorities. We hope for another opportunity to show you the true hospitality we're known for.

8/10 Bien

Mary

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 1 mars 2024
Mary, Sonesta Select Phoenix Chandler greatly appreciates your four-star review on Expedia. It's wonderful to know that your stay pleased you. We are committed to maintaining the quality of experience for which we're known, and your feedback inspires us to be better. Thank you, looking forward to welcoming you back in the near future.

2/10 Horrible

Devin

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Terrible the room was very unsanitary then I tell the front desk about there being human feces stained on the floor and residue left on the walls I get no response or compensation for this filthy mess. I hardly slept due to the lingering stench.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 3 mars 2024
We appreciate the feedback, Devin.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing. Someone from our hotel will be in touch with you shortly!