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Avis sur Sheraton Grand at Wild Horse Pass

4 out of 5
Sheraton Grand at Wild Horse Pass
5594 West Wild Horse Pass Blvd, Chandler, AZ

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 679 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 204 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 61 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 1000." "

9,2/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en avril 2019
Réponse de Resort Manager le 21 avr. 2019
Dear Guest, thank you for your terrific rating of Sheraton Grand at Wild Horse Pass. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, John Wright, Resort Manager

10/10 Excellent

shane

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
Great place
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 28 mai 2024
Dear Shane, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Grand at Wild Horse Pass. We look forward to your return and wish you all the best with your future travels. Sincerely, Vipin Menon Director of Operations

10/10 Excellent

Trent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
As you drive in this is the last time you will know where you’re going. Very poor signage and be prepared to walk through a maze to your room. Very disappointed that Sheraton makes you really work for your stay. I will not stay here again.
Séjour de 1 nuit en mai 2024
Réponse de Director of Operations le 20 mai 2024
Dear Linda, Thank you for your review. We apologize for the inconvenience you experienced with our signage and layout. Your feedback is valuable, and we regret that we fell short of providing a seamless experience during your stay. We will address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Sincerely, Vipin Menon, Director of Operations

10/10 Excellent

Anna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It wasn't ideal that we got a room that was sized to be ready but had the prior guests food/beverage at the front of the door in the floor. Might consider being sure that the room is truly ready to check in. Otherwise the staff was great along with the pools and the room was comfortable and clean.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Denise

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love this place. Tranquil and absolutely beautiful.
Séjour de 2 nuits en mai 2024
Réponse de Director of Operations le 14 mai 2024
Dear Denise, We are delighted to read that you love our hotel! Providing a tranquil and beautiful environment for our guests is important to us, and we are thrilled that you enjoyed your stay. Thank you for your kind words, and we look forward to welcoming you back to Sheraton Grand at Wild Horse Pass for another wonderful experience in the future. Sincerely, Vipin Menon, Director of Operations

10/10 Excellent

Jason

Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 28 mai 2024
Dear Jason, Thank you for the generous rating of Sheraton Grand at Wild Horse Pass. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to Pheonix. Sincerely, Vipin Menon Director of Operations

10/10 Excellent

Matthew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property and loved the pool!
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Theresa Marie

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Property was beautiful. Pool needed to be skimmed. Staff did not share information about shuttles etc. Long road to get into property fyi. Bathroom was not always restocked properly. Food was very good.
Séjour de 4 nuits en avril 2024
Réponse de Director of Operations le 27 avr. 2024
Dear Theresa Marie, Thank you for your feedback. We are glad you appreciated our beautiful property and enjoyed the food. However, we apologize for any inconvenience regarding the road leading to the property and any oversight in maintaining the pool. Your comments about the lack of information on shuttles and the bathroom restocking have also been noted, and we will address these issues with our team to ensure a better experience for our guests in the future. Thank ou again for sharing your experience. We hope to have the opportunity to welcome you back for an improved stay. Sincerely, Vipin Menon, Director of Operations

10/10 Excellent

Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Director of Operations le 22 avr. 2024
Dear Anne, Thank you for choosing to stay with us and for leaving a positive rating. We are delighted to know that you had a great experience here at Sheraton Grand at Wild Horse Pass. We look forward to welcoming you back on your next visit! Sincerely,Vipin Menon, Director of Operations

8/10 Bien

mona

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was amazing and the facilities were outstanding! Good food and wonderful surroundings. Our room was so far from the elevator that we had to walk for five minutes, and there was only one elevator per level. I had my elderly mom with me and it was hard to get her to the room.
Séjour de 1 nuit en avril 2024
Réponse de Director of Operations le 18 avr. 2024
Dear Mona,Thank you for taking the time to share your experience with us. We are delighted that you enjoyed our amazing staff, outstanding facilities, good food, and wonderful surroundings. However, we apologize for the inconvenience you experienced with the location of your room in relation to the elevator, especially considering your elderly mom's mobility. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our guests' experiences. We hope to have the opportunity to welcome you and your mom back for a more comfortable stay.Sincerely,Vipin MenonDirector of Operations

10/10 Excellent

Brandi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sheraton Grand at Wild Horse Pass was an amazing resort to stay at in the Phoenix area! The 3 pools, 3 hot tubs, and water slide were a great bonus along with the multiple restaurants on site. The room was spacious and clean along with very comfy beds. The staff were always friendly and accommodating.
Séjour de 5 nuits en avril 2024

4/10 Médiocre

James

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Check-in staff were unfriendly. Pool staffed added a tip w/o consent after I signed my bill.
Séjour de 3 nuits en avril 2024
Réponse de Director of Operations le 18 avr. 2024
Dear James,Thank you for sharing your feedback. We sincerely apologize for the unfriendly experience with our check-in staff and the issue with the tip added without your consent. Your feedback is valuable to us, and we'll address these concerns internally to improve our service quality. Thank you for choosing us. We hope you will give us another opportunity to regain your trust the next time you are in the area.Sincerely,Vipin MenonDirector of Operations

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Director of Operations le 11 avr. 2024
Dear Robert,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Grand at Wild Horse Pass; we hope to see you again soon. Sincerely,Vipin MenonDirector of Operations

10/10 Excellent

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The views were spectacular. Large heated pool with a slide. Breakfast buffet was delicious.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Adele

Voyage en couple
Les points forts : Équipements
Rooms were nice and comfortable, breakfast was enjoyable although selections could be improved. Friendly staff.
Séjour de 1 nuit en avril 2024
Réponse de Director of Operations le 6 avr. 2024
Dear Adele,Thank you for sharing your experience with us. We are delighted to know that you found our rooms nice and comfortable and that you enjoyed your breakfast, although we will certainly take your feedback about the selections into consideration for improvement. Our friendly staff is committed to ensuring a pleasant stay for all our guests. We hope to welcome you back again soon to Sheraton Grand at Wild Horse Pass for another enjoyable experience. Sincerely,Vipin Menon,Director of Operations

10/10 Excellent

Jennifer

Séjour de 2 nuits en mars 2024
Réponse de Director of Operations le 25 avr. 2024
Dear Jennifer,Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Sheraton Grand at Wild Horse Pass. We look forward to welcoming you back on your next visit.Sincerely,Vipin MenonDirector of Operations

8/10 Bien

Anoosh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Director of Operations le 6 avr. 2024
Dear Anoosh,We are happy you chose Sheraton Grand at Wild Horse Pass for your recent visit. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area. Sincerely,Vipin Menon,Director of Operations

10/10 Excellent

Maria

Séjour de 4 nuits en mars 2024

8/10 Bien

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great throughout the trip, except for the breakfast buffet on the last day of our stay. They were out of everything and didn't restock very quickly at all. Could have been a one time deal, but I would definitely recommend ordering off of the menu.
Séjour de 3 nuits en mars 2024
Réponse de Director of Operations le 2 avr. 2024
Dear Kevin,We are thrilled to know that you had a great trip overall. However, we apologize for the inconvenience you experienced with the breakfast buffet on the last day of your stay. Your feedback is valuable to us, and we will address this issue to ensure a better dining experience for our guests in the future. Thank you for sharing your feedback. We hope to have the opportunity to welcome you back soon to Sheraton Grand at Wild Horse Pass. Sincerely,Vipin Menon, Director of Operations

10/10 Excellent

Autumn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spent our spring break with our tween and 9 year old and had an amazing time. Great food, amazing and friendly staff. Property grounds were beautiful. My boys loved the pool. Made friends. Highly recommend. We will be back!
Séjour de 4 nuits en mars 2024

10/10 Excellent

Alison

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My only complaint- not enough pool chairs or umbrellas. Had to sit on the concrete 3 of 4 days. People reserved chairs with their stuff lining up at 7am.
Séjour de 4 nuits en mars 2024
Réponse de Director of Operations le 2 avr. 2024
Dear Alison,We are delighted that you enjoyed your stay overall. We appreciate your feedback regarding the pool amenities and apologize for any inconvenience caused by the shortage of chairs and umbrellas. We'll certainly take this into consideration to improve our guests' experience in the future. Thank you for sharing your thoughts, and we hope to welcome you back again soon! Sincerely,Vipin Menon, Director of Operations

10/10 Excellent

christopher, Springfield

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is beautiful. It is very peaceful and quiet, you feel like you are in the middle of the desert but yet only minutes from Chandler. Everyone we met who works here are very cordial and friendly. This is our 2nd trip here for a weeks stay and we will be back. Love this resort. The only negative for some people is this is a large resort and you will have to do some walking from one end of resort to the other. Or from your car to your room depending on where your room is but they do have valet. Highly recommended.
Séjour de 4 nuits en mars 2024

8/10 Bien

Ernest N, Enola

Séjour de 5 nuits en mars 2024

10/10 Excellent

Nicholas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing experience
Séjour de 3 nuits en mars 2024
Réponse de Director of Operations le 31 mars 2024
Dear Nicholas,We are delighted to read that you had an amazing experience at Sheraton Grand at Wild Horse Pass! Thank you for sharing your feedback. We look forward to welcoming you back for another wonderful stay in the future.Sincerely,Vipin MenonDirector of Operations

10/10 Excellent

Eric

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024

2/10 Horrible

John, Carbondale

Séjour de 1 nuit en mars 2024
Réponse de Director of Operations le 11 avr. 2024
Dear John,Thank you for being our guest. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve. Sincerely,Vipin MenonDirector of Operations

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great golf pool and other amenities. Enjoyed.
Séjour de 5 nuits en mars 2024

8/10 Bien

Claire

Les points forts : Propreté
Séjour de 4 nuits en mars 2024
Réponse de Director of Operations le 20 mars 2024
Dear Claire,We are glad you had an enjoyable stay at Sheraton Grand at Wild Horse Pass. Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Sincerely,Vipin MenonDirector of Operations

10/10 Excellent

Maria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noisy and rude guests
Séjour de 2 nuits en mars 2024

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just like the natural aesthetic of the property. Lots of nature surrounding the rresort.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 16 mars 2024
Dear Michael,Thank you for choosing Sheraton Grand at Wild Horse Pass. It is lovely to read that we exceeded your expectations and that you particularly enjoyed our beautiful property. We look forward to your next visit so we can provide you with an even more fantastic experience. Sincerely,Vipin MenonDirector of Operations

10/10 Excellent

Tanya

Séjour de 4 nuits en mars 2024

8/10 Bien

crystal

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The pool area was great! But the walk to get to your room is too long! Need better/faster access.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Denise

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely beautiful property. Staff is friendly and customer service is excellent. Pools and spas are maintained and everything is beautifully manicured
Séjour de 1 nuit en mars 2024
Réponse de Director of Operations le 8 mars 2024
Dear Denise,Thank you for your kind words and positive feedback about your stay with us at Sheraton Grand at Wild Horse Pass. We are delighted to read that you found our property beautiful, our staff friendly, and our customer service excellent. It is also wonderful to know that you enjoyed our well-maintained pools, spas, and manicured surroundings. We appreciate your support and hope to welcome you back for another exceptional stay.Sincerely,Vipin Menon, Director of Operations

10/10 Excellent

maria

Séjour de 1 nuit en mars 2024
Réponse de Director of Operations le 23 mars 2024
Dear Maria,We are thrilled you had an excellent stay at Sheraton Grand at Wild Horse Pass, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely, Vipin Menon, Director of Operations

10/10 Excellent

ANDREA

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is in a remote location. Not easy to access restaurants off site and restaurants on the property are very gourmet. If you are traveling with kids plan to eat off site. Pools were great, heated and nice. Horses come to visit every morning from the equestrian center.
Séjour de 2 nuits en février 2024

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024

10/10 Excellent

Angelyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Director of Operations le 28 févr. 2024
Dear Angelyn,We are happy you had such a great stay at Sheraton Grand at Wild Horse Pass. Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Sincerely,Vipin MenonDirector of Operations

8/10 Bien

Abdullah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

10/10 Excellent

CATHERINE

Les points forts : Propreté
Séjour de 2 nuits en février 2024

10/10 Excellent

Kenisha Tricia

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved everything about the resort. Would definitely stay again.
Séjour de 2 nuits en janvier 2024

8/10 Bien

Ace

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was easy to get where I needed to go. The dining was good, especially breakfast. What I didn't was the distance I had to go to my room. I recently had knee and ankle replacement on my right leg and I had to walk about 1/4 of a mile to my room. When I asked about changing, they offered to change the floor I was staying on but it didn't change the distance I had to walk to my room.
Séjour de 5 nuits en janvier 2024
Réponse de Director of Operations le 27 janv. 2024
Dear Ace, Thank you for choosing us. We are glad our location was convenient for your plans, and that you were pleased with the breakfast we served. However, we regret the difficulty you had due to the location of your assigned accommodations. We understand the inconvenience caused to you, and we will do our best in our capabilities to ensure that your next stay is as comfortable as it can be. We wish you a speedy recovery and look forward to your next visit.Sincerely,Vipin Menon,Director of Operations

6/10 Satisfaisant

Jazmin

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en janvier 2024
Réponse de Director of Operations le 25 janv. 2024
Dear Jazmin, Thank you for rating your visit. We are glad your stay overall was pleasant, but we want it to be perfect. Our focus is on exceeding the expectations of our guests, and we apologize for not doing so during your time with us. We hope you will give us another opportunity to welcome you to the enriching stay you deserve.Sincerely,Vipin Menon,Director of Operations

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Doesn’t quite deliver for the price
Uneven experience overall — I don’t think I’d stay here again. Pros: love that the property is on land, very immersive with great views and landscaping. Room was very chic. Both spa treatments I had were well done. Cons: restaurant menus and in-room dining options were VERY limited. The quality of the food was fair, but poor for the price. We almost splurged for the fine dining restaurant (Kai) and based on the other dining experiences, I’m glad we didn’t. The spa is really small! If you weren’t in the sauna or the hot tub, there wasn’t really anywhere else to lounge indoors. I had a bad experience with a man working the check-in desk, he was incredibly rude and it felt like he was trying to embarrass me for asking a question. Last, I’d bought a room rate that was supposed to include breakfast. Half the days, they presented a check. The other half, they didn’t. I had to ask to see my folio when I checked out, which felt awkward. They had not tallied the breakfast correctly so I had to stand there while they removed it. Bad final interaction. Nice views, but thousands of dollars later, I guess I could say I didn’t feel very welcomed. Next time I’ll try Scottsdale.
2.5 mile replica of the Gila River runs between the golf course and hotel
Lobby building
Native landscaping
Breakfast buffet
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Barbara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was my third stay and the property does not disappoint. Service is excellent. Hotel is beautiful.
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Michelle

Séjour de 2 nuits en janvier 2024
Réponse de GENERAL MANAGER le 15 janv. 2024
Dear Michelle, Thank you for the perfect rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Grand at Wild Horse Pass; we look forward to seeing you again soon. Sincerely,Vipin Menon,Director of Operations

10/10 Excellent

Sheri-Ann Marie

Séjour de 5 nuits en décembre 2023

8/10 Bien

Nikki, Holland

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked that the property was off on it's own, was quiet and relaxing. The pool and fire pit were great! The room was quite small for the amount of money spent and the resort fees on top of the cost of the stay were quite high.
Séjour de 7 nuits en décembre 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Jerald, Seattle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de GENERAL MANAGER le 13 janv. 2024
Dear Jerald, Thank you for choosing Sheraton Grand at Wild Horse Pass. We strive to provide a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Vipin Menon,Director of Operations