6/10 Satisfaisant
Liz A.
12 juin 2024
Les points forts : Propreté
Not great.
Overall a lukewarm experience for us. The VRBO is in a nice area. We didn’t get our check-in instructions when they said we’d have them, so we had to reach out to them to get them right as we were arriving. The biggest issue for me was that the front door would not lock from the exterior. We sent texts and a video and a day later(!) Palacio determined the fobs needed to be recalibrated and they asked me if we could take them to the leasing office to do that. Being on vacation, I did not feel that that was right to ask me to do that for them. It was disappointing that the issue was never fixed while we were staying there for two nights, despite repeated texts on my part. It meant that I was hauling my valuables with me everywhere we went because I couldn’t lock the apartment door. Not acceptable. It was mostly clean, but had some animal poop up on the rooftop deck. The bed was super comfy. The couch was awful to sit on (never tried sleeping on the pullout); it’s hard and sloped so that you have to fight to stay on it. The shower door leaks from underneath it and absolutely soaks the rug next to it. A/C worked great and the apartment was always comfortable and cool. The kitchen had everything you’d possibly need if you were staying in and cooking, so that was really nice. Also, it was 105 degrees all weekend and the pool was closed for painting. That really stank as the pool featured heavily in our AZ summer vacation plans; a heads up on the listing would have been nice.
Liz A.
Séjour de 2 nuits en juin 2024