Avis sur SureStay Hotel by Best Western Phoenix Airport
SureStay Hotel by Best Western Phoenix Airport
3037 E Van Buren St, Phoenix, AZ
Avis
7,0
Bien
7,6/10
Propreté
7,4/10
Personnel et service
7,0/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,0/10
Écoresponsabilité
Avis
Voyage en couple
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Management le 2 mars 2024
Dear Sophie, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay in our smoking room with a whirlpool bath. Maintaining a fresh and pleasant environment is a top priority for us, and we're thrilled that you found the room to be free of any cigarette odors. Your satisfaction is incredibly important to us, and we look forward to welcoming you back for another wonderful stay in the future!
4/10 Médiocre
Danica, Hofstetten
26 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Danica
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 27 janv. 2024
Hello Danica,We're sorry to hear that your recent experience at our hotel did not meet your expectations. We would appreciate it if you could please reach out to us directly with any specific feedback you may have, as we always strive to improve and provide the best possible service to our guests. Your satisfaction is our top priority.
10/10 Excellent
Samuel
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Samuel
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 26 déc. 2023
Dear Sammuel,I'm glad to hear that you had an amazing time while staying with us makes us very happy! We're happy to hear that you thought our location was perfect and that you loved the quiet, as we strive to give our visitors a pleasant haven close to the airport. It's great to hear that you valued our committed team's quality of service as well. Your encouraging remarks give us great energy and inspire us to keep providing first-rate hospitality. We hope to have you return soon for yet another unforgettable visit!
10/10 Excellent
Henri
11 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel phoenix
Henri
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 12 nov. 2023
Hello Henri,Nous sommes ravis d'apprendre que votre séjour parmi nous a été absolument parfait. Cependant, nous sommes désolés d'entendre que vous avez constaté une détérioration du quartier. Votre avis est précieux et sera transmis à notre équipe de gestion pour qu'elle puisse prendre en compte cette préoccupation. Nous espérons avoir l'opportunité de vous accueillir à nouveau dans le futur.
6/10 Satisfaisant
Henri
10 oct. 2023
Henri
Séjour de 1 nuit en septembre 2023
Réponse de Guest Relations Specialist le 11 oct. 2023
Dear Henri, We appreciate your feedback and the opportunity to improve your experience, and we would like to know more about your concerns to ensure we can address them effectively. Our goal is to provide every guest with a top-notch experience, and your feedback is valuable in helping us achieve that. Please feel free to reach out to our guest services team so we can better understand your specific issues and work towards making your next stay a better experience. Thank you for choosing our hotel, and we look forward to the opportunity to exceed your expectations in the future.
8/10 Bien
delphine
27 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fait le job
delphine
Séjour de 1 nuit en décembre 2022
Réponse de Guest Relation Management le 28 déc. 2022
Hi Delphine,We are pleased that we were able to provide you with a convenient and enjoyable stay. Your feedback will be utilized by our staff as a suggestion to further enhance our operations and amenities to ensure 100% client satisfaction. We appreciate your rating and review and hope to see you again in the near future!
10/10 Excellent
Jean
Voyage en couple
26 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jean
Séjour de 1 nuit en septembre 2022
Réponse de Manager le 28 sept. 2022
Hello Jean,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff and your insights regarding our room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.
8/10 Bien
Hamie
21 avr. 2022
Hamie
Séjour de 1 nuit en avril 2022
Réponse de Manager le 5 mai 2022
Hello Hamie,
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,
10/10 Excellent
Juliet
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juliet
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 4 mai 2024
Hi Juliet,We greatly appreciate you sharing your experience with us! It's fantastic to hear that you found our property convenient, especially with its proximity to the airport and the complimentary shuttle service we offer. We're delighted that you enjoyed our breakfast options as well. Your safety and comfort are our top priorities, so we're glad to know you felt secure during your stay and that our ample parking added to your convenience. We hope to welcome you back soon for another enjoyable stay!
2/10 Horrible
Wayne
Voyage en famille
2 mai 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Wayne
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 2 mai 2024
Dear Wayne, I'm truly sorry to hear about your disappointing experience at our hotel. Your comfort and safety are paramount to us, and it's disheartening to learn that your stay fell short of your expectations. We understand the importance of providing a welcoming environment for our guests, and we're deeply sorry for any discomfort caused by the surrounding area. We're continuously working to improve our amenities and services, and your feedback will be instrumental in guiding our efforts to better serve our guests in the future. Thank you for sharing your concerns with us, and we sincerely hope to have the opportunity to regain your trust during any future travels.
10/10 Excellent
Keith
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Keith
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 2 mai 2024
Dear Keith, We're delighted to receive your 5 out of 5 rating! Your feedback means a lot to us and serves as a testament to our commitment to providing exceptional service. We're thrilled that you had such a wonderful experience during your stay. Should you ever find yourself in the area again, we'd love to welcome you back for another fantastic visit!
2/10 Horrible
Yely, Albuquerque
Voyage en famille
1 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yely
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 2 mai 2024
Dear Yely, We are truly disheartened to hear about your disappointing experience during your recent stay at our hotel. Please accept our sincerest apologies for the inconvenience and frustration caused by the oversight of our receptionist in assigning you an occupied room. This falls well below the standards we strive to uphold for our guests, and we understand the impact this must have had on your overall impression of our establishment. Rest assured, we are taking immediate steps to address this issue internally to prevent such occurrences in the future. Your feedback is invaluable to us, and we hope for the opportunity to regain your trust and provide you with the exceptional service we are known for.
10/10 Excellent
Carrie
30 avr. 2024
Carrie
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Management le 2 mai 2024
Dear Carrie, We're glad to receive your fantastic 5 out of 5 rating! Your feedback means the world to us, and we're delighted to know that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we're glad we could meet your expectations. We hope to welcome you back again soon for another outstanding stay!
8/10 Bien
Carol
30 avr. 2024
Carol
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 1 mai 2024
Dear Carol, We're thrilled to hear about your experience at our hotel! Your 4 out of 5 rating and positive feedback mean a lot to us. We're delighted to know that you found your stay enjoyable. Is there anything specific you particularly liked about your time with us? We're always looking for ways to improve and your insights are invaluable to us. Looking forward to welcoming you back soon for an even better experience!
6/10 Satisfaisant
Ingrid
Voyage en famille
30 avr. 2024
Ingrid
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 1 mai 2024
Dear Ingrid, We're truly grateful for your feedback. We understand that your experience fell short of expectations, particularly concerning the bathtub. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused. Rest assured, we're taking your comments seriously and will address the issues to ensure a more enjoyable stay for our future guests. We appreciate your valuable input as it helps us improve and strive for excellence. If you decide to give us another chance, we'll do our best to exceed your expectations.
2/10 Horrible
Martha
28 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Martha
Séjour de 1 nuit en avril 2024
Réponse de Manager le 30 avr. 2024
Hello Martha, We apologize for the cleanliness issues you encountered during your stay. Our housekeeping team usually maintains high standards of cleanliness. Your feedback has been noted to ensure improvements are made. We encourage guests to reach out to management directly with any concerns for swift resolution.
10/10 Excellent
Keith, Bryn Mawr
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keith
Séjour de 1 nuit en avril 2024
Réponse de Manager le 30 avr. 2024
Hello Keith,Thank you for highlighting our convenient location near the airport and downtown Phoenix. We are pleased to hear that you found our hotel comfortable and well-situated for your travels. Your feedback is greatly appreciated, and we hope to welcome you back in the future.
8/10 Bien
Adriana
27 avr. 2024
Adriana
Séjour de 1 nuit en février 2024
Réponse de Manager le 30 avr. 2024
Hello Adriana,Thank you for sharing your feedback with us. We value your perspective and will share your comments with our team for further review and improvement. We hope to have the opportunity to welcome you back in the future.
8/10 Bien
Lorraine
Voyage en famille
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Lorraine
Séjour de 1 nuit en avril 2024
Réponse de Manager le 28 avr. 2024
Hello Lorraine,We appreciate your feedback on the cleanliness of the room and our convenient shuttle service to the airport. While we understand your concerns about the location, we're glad you found value in your stay with us. Your recommendation means a lot to us, and we hope to welcome you back for another comfortable overnight stay soon.
2/10 Horrible
Bruce and Susana
Voyage en famille
24 avr. 2024
Les points faibles : Personnel et service
Bruce and Susana
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 25 avr. 2024
Dear Bruce,I'm truly sorry to hear about the distressing experience your son and daughter-in-law had during their stay at our hotel. It's deeply concerning that they were initially given a smoking room despite their specific need for a non-smoking environment due to her asthma. Additionally, the situation with illicit activities in the parking lot is completely unacceptable and not reflective of the safe environment we strive to maintain for all our guests. Waiting for over an hour for a cab only added to the frustration they experienced. We sincerely apologize for failing to meet their expectations and assure you that we will address these issues promptly to prevent such incidents from occurring in the future. Your feedback is invaluable to us, and we hope to have the opportunity to regain your trust in the future.
6/10 Satisfaisant
Brandon
Voyage d’affaires
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Brandon
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Management le 25 avr. 2024
Dear Brandon,We truly appreciate your feedback and are delighted to hear that you found your room clean and well-maintained during your stay. However, we understand how disruptive noise can affect the overall experience, and we apologize for any inconvenience it may have caused. Please know that we're currently in the process of renovating certain areas to enhance our guests' comfort, including measures to address noise issues. We hope you'll consider staying with us again in the future to experience these improvements firsthand. Thank you for choosing to stay with us and for sharing your thoughts.
10/10 Excellent
David
Voyage en famille, Voyage avec des animaux de compagnie
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 24 avr. 2024
Hi David!We are so happy to hear that your late check-in was met with such friendliness and welcome. It is always very important to us that our guests feel welcome and at ease, especially when they come in late at night. It's great to hear that your stay went smoothly and that it was a good place to spend the night before your trip. Thank you for your nice words. We hope to see you again soon for another smooth stay.
2/10 Horrible
Gina
24 avr. 2024
Gina
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 25 avr. 2024
Dear Gina,We're truly sorry to hear that your experience fell short of expectations during your recent stay with us. We understand the importance of a seamless stay, especially when it's a last-minute reservation. Your feedback is valuable, and we'd like to address the issues you encountered to ensure we improve. Please know that we're committed to providing exceptional service and comfort to all our guests, and we sincerely hope for the opportunity to regain your trust in the future. Thank you for sharing your concerns with us.
10/10 Excellent
Marlyse
23 avr. 2024
Marlyse
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 24 avr. 2024
Hi Marlyse,What a wonderful way to begin your review! We're glad to hear that you had a great time at our hotel. Thank you so much for your nice comments! We work hard to give all of our guests an unforgettable experience, and it's great to hear that we did a great job with you. We can't wait for you to come back for another great stay!
8/10 Bien
Joan
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joan
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 23 avr. 2024
Dear Joan, We're pleased to hear about your experience at our hotel! Your 4 out of 5 rating speaks volumes, and we're delighted to know that you found our property clean and our staff friendly. Providing a welcoming and tidy environment is always our top priority, and it's fantastic to hear that we hit the mark during your stay. We appreciate your feedback immensely and can't wait to welcome you back for another fantastic experience soon!
2/10 Horrible
Fareeda
22 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Fareeda
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 23 avr. 2024
Dear Fareeda, What a whirlwind of feedback! We truly appreciate you sharing your experience with us. It's disheartening to hear that your stay didn't meet your expectations. Ensuring our guests feel safe and comfortable is our top priority, and we're sorry to learn that you encountered disturbances during your time with us. We take matters of safety and security seriously, and we'll be looking into this matter promptly to address any issues. Your feedback is invaluable as it helps us improve, and we hope to have the opportunity to welcome you back for a much more serene experience in the future!
10/10 Excellent
Amy
Voyage d’affaires
21 avr. 2024
Amy
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 22 avr. 2024
Dear Amy, What a fantastic review, thank you for sharing your experience with us! We're thrilled to hear that our hotel was the perfect fit for your overnight stay before catching your flight. Simple yet clean and equipped with all the essentials—exactly what we aim for to ensure a comfortable and hassle-free stay. We appreciate your kind words and hope to welcome you back for another seamless visit in the future!
8/10 Bien
John
21 avr. 2024
Les points forts : Propreté
John
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello John,We're pleased to hear you enjoyed your stay with us and found our accommodations clean and cozy. We appreciate your feedback regarding the neighborhood and are glad it did not impact your experience. Should you have any further concerns, feel free to reach out to our management team directly.
8/10 Bien
Kelvin Robinson
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kelvin Robinson
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 23 avr. 2024
Hello Kelvin Robinson,We are delighted to hear that you enjoyed our convenient airport shuttle during your stay! Your feedback is greatly appreciated. We look forward to welcoming you back in the future.
10/10 Excellent
BECKY
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
BECKY
Séjour de 3 nuits en avril 2024
Réponse de Manager le 23 avr. 2024
Hello BECKY,We are glad to hear that you found our hotel to be clean, safe, and quiet. Your comfort and peace of mind are our top priorities. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.
8/10 Bien
Manuel
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manuel
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Manuel,Thank you for sharing your feedback with us. We appreciate your comments and are glad to hear you found the bed comfortable and overall had a good stay. Your insights on the room's cleanliness and amenities will be shared with our team for review and improvement. Should you choose to stay with us again, we hope to provide an even better experience for you.
6/10 Satisfaisant
Juan, Chula Vista
Voyage d’affaires
19 avr. 2024
Juan
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Juan,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will take it into consideration for future improvements to provide a better guest experience. We hope you will consider staying with us again in the future.
10/10 Excellent
Sharon
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sharon
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Sharon,We are pleased to hear you found our hotel convenient for your travels. We strive to offer a stress-free experience for our guests when it comes to transportation logistics. We appreciate your feedback and hope to welcome you back in the future.
10/10 Excellent
Martha
18 avr. 2024
Martha
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Martha,We are thrilled to hear that you had a wonderful stay with us! Your comfort and satisfaction are our top priority, and we look forward to welcoming you back soon for another fantastic experience.
10/10 Excellent
Patricia
Voyage en couple
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 19 avr. 2024
Dear Patricia, What a whirlwind adventure you had! It's fantastic to hear that despite the unexpected flight delay, you found comfort and convenience in our hotel. Clean, convenient, and comfortable are definitely music to our ears! Taking a dip in the pool sounds like the perfect way to unwind after a long day of travel. And we're thrilled to know that our shuttle service was prompt and reliable for you. We're so grateful for your glowing review and hope to welcome you back for another pleasant stay soon!
8/10 Bien
Victoria, Boston
18 avr. 2024
Les points forts : Personnel et service
Victoria
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 19 avr. 2024
Dear Victoria, We are delighted to hear about your encounter with us! There are undoubtedly benefits to living near to the airport, don't there? That you found our location to be handy makes us very happy. And peaceful and cozy? To our ears, music! Our goal is to make every visitor feel completely at home, and it seems that we succeeded in making you feel that way. We value your opinions much and look forward to having you return for yet another wonderful visit!
2/10 Horrible
Christopher
Voyage en famille
18 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Christopher
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 19 avr. 2024
Dear Christopher, We're genuinely sorry to hear about your disappointing experience. It's disheartening to learn that our hotel did not meet your expectations, and we understand how frustrating it can be when a stay falls short of what was advertised. We take your feedback seriously and will investigate the issues you encountered to ensure improvements are made. Your comfort and satisfaction are our top priorities, and we regret that we weren't able to provide you with the experience you were looking for. We hope you give us another chance in the future to exceed your expectations.
6/10 Satisfaisant
Lokencia
17 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Lokencia
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 19 avr. 2024
Dear Lokencia, I'm truly sorry to hear about your experience during your stay. Cleanliness is a non-negotiable standard, and it deeply concerns me that we fell short in delivering that to you. Please accept my sincere apologies for any inconvenience this may have caused. Rest assured, I will personally address this matter with our housekeeping team to ensure such lapses do not recur. Your feedback is invaluable to us, and we're committed to improving based on it. We genuinely hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.
10/10 Excellent
Rebeca
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebeca
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 19 avr. 2024
Dear Rebeca, What a fantastic review! We're thrilled to hear that you found our hotel to be the perfect pitstop before catching your flight. Being close to the airport is definitely a plus for those looking for convenience, and we're delighted that our location met your needs seamlessly. We hope to welcome you back for another stay whenever your travels bring you our way again!
10/10 Excellent
Debra
Voyage en couple
17 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Debra
Séjour de 1 nuit en avril 2024
4/10 Médiocre
David
16 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
David
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 17 avr. 2024
Dear David,We're truly sorry to hear that your stay with us was disrupted by the loudness of the air conditioner. A peaceful night's rest is essential, and we understand how frustrating it can be when external factors interfere with that. Please know that we take your feedback seriously, and we'll be sure to address this issue promptly to ensure a more comfortable experience for our future guests. Your comfort is our priority, and we appreciate you bringing this to our attention. If there's anything else we can do to make amends for your inconvenience, please don't hesitate to let us know.
8/10 Bien
Mark, Anchorage
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 15 avr. 2024
Dear Mark, We're thrilled to hear about your recent stay with us! Your feedback is invaluable to us as we continue to strive for excellence. It's fantastic to know that despite the surrounding area, you found our property well-maintained and your safety a top priority. Being conveniently close to the airport and offering shuttle services is just one of the many ways we aim to enhance your experience. We're grateful for your positive remarks and look forward to welcoming you back soon for another memorable stay!
8/10 Bien
MYAT
Voyage en famille
14 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
MYAT
Séjour de 1 nuit en avril 2024
Réponse de Manager le 14 avr. 2024
Hello MYAT,We're delighted to hear you enjoyed the peaceful environment during your stay! Your feedback is valued as we strive to provide a comfortable experience for all our guests. Our team appreciates your kind comments and hopes to welcome you back soon for another relaxing stay.
8/10 Bien
Marjorie
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marjorie
Séjour de 1 nuit en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Marjorie, We appreciate your feedback on the room's size, and we apologize for any inconvenience caused by the odor experienced during your stay. Our team is continuously working to ensure all rooms are up to our standards. If there is anything else we can assist you with, please do not hesitate to reach out.
10/10 Excellent
ashleigh
12 avr. 2024
ashleigh
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 4 mai 2024
Hi Ashleigh!Wow, what a fantastic rating! Your perfect score speaks volumes, even without a comment. We're thrilled to hear that you had such an exceptional experience with us. It's guests like you who make our job so rewarding. We're delighted that we were able to meet and exceed your expectations, and we can't wait to welcome you back for another memorable stay. Your satisfaction is our top priority, and we'll continue striving to make each visit as outstanding as the last. Thank you for choosing to stay with us, and we eagerly anticipate your next visit!
10/10 Excellent
Tambra
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tambra
Séjour de 1 nuit en avril 2024
Réponse de Manager le 14 avr. 2024
Hello Tambra,We are delighted to hear that you had a positive experience with our team during your stay. Our staff takes pride in providing excellent service to all our guests, and your kind words will be shared with them to motivate and inspire. We appreciate your feedback and hope to welcome you back soon for another memorable stay.
8/10 Bien
Lucy
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lucy
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 12 avr. 2024
Dear Lucy, We're thrilled to hear you had a fantastic stay with us! Your 4 out of 5 rating speaks volumes, and while we wish we could have nailed that perfect score, we're eager to know what we can do to make your next visit even better. Your feedback is invaluable to us, and we can't wait to welcome you back for an even more unforgettable experience!
6/10 Satisfaisant
Lisa W
Voyage en couple
11 avr. 2024
Lisa W
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 12 avr. 2024
Dear Lisa, Thank you for sharing your feedback with us. We deeply apologize for the inconvenience you experienced due to the musty odor in our lobby. Your comfort and satisfaction are our top priorities, and we understand the importance of maintaining a welcoming atmosphere throughout our hotel. We want to assure you that we have already addressed this issue with our housekeeping team, and additional measures have been taken to ensure that our lobby maintains a fresh and pleasant ambiance for all our guests. Your comments are invaluable to us as they help us to continuously improve our services. We hope to have the opportunity to welcome you back soon and provide you with a much-improved experience.
4/10 Médiocre
Kelly
Voyage en couple
10 avr. 2024
Les points faibles : Propreté
Kelly
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 12 avr. 2024
Dear Kelly, Thank you for taking the time to share your feedback with us, and we sincerely appreciate your kind words about our staff. We deeply regret that your experience fell short of expectations due to the issues you encountered with the room. We've already addressed the concerns with our housekeeping team to ensure that such issues are promptly resolved. Additionally, we're actively working on upgrading our rooms to provide a more modern and comfortable environment for our guests. Please accept our apologies for any inconvenience caused by the room odor and noisy AC unit. Your feedback is incredibly valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
8/10 Bien
Jeffrey
10 avr. 2024
Jeffrey
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 1 mai 2024
Dear Jeffrey, We truly appreciate you sharing your thoughts with us! It's always valuable to hear from our guests and learn how we can make their experience even better. If there's anything specific you feel would have enhanced your stay to reach that perfect 5 out of 5, we'd love to hear about it. Your feedback helps us continually improve and ensure that every guest enjoys a wonderful stay with us. We hope to have the pleasure of welcoming you back again soon!