Avis sur Embassy Suites by Hilton Scottsdale Resort
Embassy Suites by Hilton Scottsdale Resort
5001 N Scottsdale Rd, Scottsdale, AZ
Avis
8,4
Très bien
8,6/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en couple
1 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2019
8/10 Bien
Voyageur vérifié
Voyage en couple
13 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en août 2019
10/10 Excellent
DONALD, Wichita
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DONALD
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 10 mai 2024
Donald,Thank you for staying with us and for your review. We are glad you had an overall good experience; however, we apologize for any concerns with parking or the elevators. It was nice having you visit, and we hope to see you again the next time you are passing through the area.Sincerely,David Smith
10/10 Excellent
Robert
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements
Robert
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 10 mai 2024
Robert,We're delighted you enjoyed your stay at Embassy Suites by Hilton Scottsdale Resort! Please come see us again soon.Sincerely,David Smith
10/10 Excellent
Natalie
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Natalie
Séjour de 1 nuit en mai 2024
10/10 Excellent
Kevin
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 8 mai 2024
Kevin,We enjoyed hosting you at Embassy Suites by Hilton Scottsdale Resort. It was our pleasure to provide you with comfortable accommodations and attentive service. Please join us again next time you're in town.Sincerely,David Smith
8/10 Bien
Gina
6 mai 2024
Les points forts : Propreté et personnel et service
Gina
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 6 mai 2024
Gina,Thank you for choosing Embassy Suites by Hilton Scottsdale Resort. We trust you enjoyed our refreshing pool and are grateful for your feedback. Our team hopes to welcome you back soon. Sincerely,David Smith
10/10 Excellent
Randolph
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Randolph
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 8 mai 2024
Randolph,Thank you so much for the perfect rating. We're so happy to know that our amazing value was perfect for your needs and that you had a great time with us overall. Please consider coming back to join us again soon!Sincerely,David Smith
8/10 Bien
Delco
4 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Delco
Séjour de 2 nuits en janvier 2024
8/10 Bien
Marie-Eve
Voyage en famille
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marie-Eve
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 6 mai 2024
Marie-Eve,It was a pleasure hosting you while you were in town. We're glad our comfortable rooms and tasty breakfast impressed you, and we look forward to your next visit.Sincerely,David Smith
2/10 Horrible
Alyssa
Voyage en famille
2 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alyssa
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Alyssa,Thank you for your feedback. We sincerely apologize for your experience with our check-in process. This is certainly not aligned with our high-quality standards, and we assure you we've shared your comments with our team to ensure improvements are made going forward. If there's anything specific we can do to make amends, or if you'd like to discuss this further, please don't hesitate to reach out. We hope you'll reconsider and give us another chance to provide you with the exceptional service and experience you deserve.Sincerely,David Smith
6/10 Satisfaisant
Arash
26 avr. 2024
Arash
Séjour de 5 nuits en avril 2024
6/10 Satisfaisant
Reuben
Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Reuben
Séjour de 10 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
Reuben,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with your room not being ready upon arrival and needing to move rooms. This falls short of the high standard of service we aim to provide, and we understand how frustrating it must have been for you. Your feedback is valuable to us, and we will work diligently to ensure smoother check-in processes in the future. We appreciate your understanding and hope to have the opportunity to welcome you for a seamless experience on your next visit.Sincerely,David Smith
8/10 Bien
Sarah
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Sarah
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Sarah,It was wonderful having you as our guest recently. We appreciate your kind words about our great hotel and are delighted you started your day off right with our delicious breakfast offerings! Your feedback regarding the aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. Thank you for your great review, and we hope you return soon!Sincerely,David Smith
10/10 Excellent
Brenda
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brenda
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Brenda,Thank you for being our guest at Embassy Suites by Hilton Scottsdale Resort. We're so glad you had a comfortable stay in our immaculate accommodations! Your review is appreciated, and we hope to see you again!Sincerely,David Smith
2/10 Horrible
Shano
22 avr. 2024
Les points forts : Propreté
Shano
Séjour de 1 nuit en avril 2024
10/10 Excellent
LENISE
Voyage en groupe
22 avr. 2024
Les points forts : Personnel et service et équipements
LENISE
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Lenise,Thank you for choosing Embassy Suites by Hilton Scottsdale Resort for your recent getaway. It is delightful to hear that you thoroughly enjoyed our beautiful resort with our friendly staff, great pool, comfortable beds, and complimentary breakfast. We value your comments about the accommodations. We are currently making improvements and hope that you'll stay with us again when you're in town to see all the exciting updates. Thank you again!Sincerely,David Smith
6/10 Satisfaisant
raymi
Voyage d’affaires
17 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
raymi
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 18 avr. 2024
Raymi,Thank you for taking a moment to provide your review. We are disappointed to hear that you encountered an odor in your room and apologize for any inconvenience caused. What you have described does not align with our standards, and we will certainly look further into this concern with our housekeeping team. We hope to have the opportunity to welcome you back to change your perceptions.Sincerely,David Smith
8/10 Bien
MAI-TRAM
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MAI-TRAM
Séjour de 3 nuits en avril 2024
10/10 Excellent
Jesse
Voyage en couple
17 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Jesse
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 17 avr. 2024
Jesse,It is wonderful to know that you had an excellent experience with us. We are thrilled our hospitable team left a memorable impression on you, and we appreciate you mentioning our lovely accommodations and idyllic location. Thank you for your perfect rating, and we hope you return soon!Sincerely,David Smith
10/10 Excellent
Aaron
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aaron
Séjour de 5 nuits en mars 2024
Réponse de General Manager le 18 avr. 2024
Dear Aaron,Thank you for staying at Embassy Suites by Hilton Scottsdale Resort. We are delighted to hear that you took full advantage of the hotel's location and enjoyed all the nearby activities and restaurants. We look forward to your next visit. Thank you again for your review.Sincerely,David Smith
4/10 Médiocre
Kenneth
Voyage en couple
15 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Kenneth
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 17 avr. 2024
Kenneth,Thank you for taking the time to write your review. While we are happy to hear that our team provided you with helpful service, we regret that you were inconvenienced. Rest assured, we will address these matters promptly to ensure a swift resolution. We apologize for any concerns you experienced and hope to have the opportunity to welcome you back to change your perceptions in the future.Sincerely,David Smith
10/10 Excellent
Jana
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jana
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 17 avr. 2024
Jana,Thank you for sharing your thoughts on your stay at Embassy Suites by Hilton Scottsdale Resort! It's wonderful to hear you enjoyed your stay and our great location. We look forward to seeing you again during your next visit to Scottsdale.Sincerely,David Smith
10/10 Excellent
Ana, Tyler
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ana
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Ana,It was a pleasure hosting you at Embassy Suites by Hilton Scottsdale Resort! We're glad our tasty breakfast and friendly staff impressed you, and we look forward to seeing you again during your next trip.Sincerely,David Smith
10/10 Excellent
Jeffrey
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Jeffrey,Thank you for sharing your positive feedback! We're thrilled to hear that our location and the hospitality of our team made your stay enjoyable. It would be a pleasure to welcome you back to Embassy Suites by Hilton Scottsdale Resort.Sincerely,David Smith
8/10 Bien
Brigid
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brigid
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 11 avr. 2024
Brigid,Thank you for sharing your delightful experience at Embassy Suites by Hilton Scottsdale Resort! We're thrilled you enjoyed our pool area, morning breakfast, and evening reception. It's also fantastic to know that our team's hospitality left a lasting impression on you. We truly appreciate your recommendation and can't wait to welcome you back for another wonderful stay!Sincerely,David Smith
10/10 Excellent
Derise Paige
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Derise Paige
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 10 avr. 2024
Derise,Thank you so much for choosing to stay with us at Embassy Suites by Hilton Scottsdale Resort. Impressing every guest with our pristine accommodations is always our top priority, so we're thrilled our commitment to this shone through during your visit. It's also great to read you enjoyed our peaceful atmosphere. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Sincerely,David Smith
8/10 Bien
Karen
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karen
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 8 avr. 2024
Dear Karen,Thank you for your recent stay at Embassy Suites by Hilton Scottsdale Resort. Providing an enjoyable experience is just what we strive for. We are so happy to hear you thoroughly enjoyed our friendly services, and we look forward to hosting you again soon.Sincerely,David Smith
10/10 Excellent
Michael
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 10 avr. 2024
Michael,Thank you for choosing Embassy Suites by Hilton Scottsdale Resort. We're thrilled our accommodations were perfect for your needs, and we look forward to seeing you again!Sincerely,David Smith
10/10 Excellent
Amelie
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amelie
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 8 avr. 2024
Amelie,Many thanks for your outstanding rating of Embassy Suites by Hilton Scottsdale Resort! We're glad our proximity to local attractions enhanced your visit, and we hope to see you again soon for another exceptional stay.Sincerely,David Smith
6/10 Satisfaisant
Steven
Voyage en groupe
6 avr. 2024
Les points forts : Propreté et personnel et service
Steven
Séjour de 6 nuits en mars 2024
Réponse de General Manager le 8 avr. 2024
Steven,Thank you for taking a moment to review your recent stay. We are pleased the high standards of cleanliness we adhere to were reflected in your experience, and we appreciate you mentioning our delicious offerings, convenient location, and excellent value. Your feedback regarding the aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. It was a pleasure having you here, and we hope you return soon for a truly exceptional stay.Sincerely,David Smith
10/10 Excellent
Sarah
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sarah
Séjour de 2 nuits en février 2024
8/10 Bien
Warren
Voyage en couple
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Warren
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 8 avr. 2024
Warren,Thank you for choosing Embassy Suites by Hilton Scottsdale Resort and for sharing your kind review. While we are sorry there was a concern regarding the amount of pool towels available, we are happy you enjoyed our convenient location, delicious breakfast, and great happy hour. We look forward to welcoming you back and impressing you once again in the future.Sincerely,David Smith
10/10 Excellent
Tianna
Voyage en couple
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tianna
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 8 avr. 2024
Tianna,Thank you for spending your honeymoon with us! We're glad our location was ideal for your trip, and we look forward to seeing you again at Embassy Suites by Hilton Scottsdale Resort.Sincerely,David Smith
8/10 Bien
Jeanne
Voyage en famille avec de jeunes enfants
4 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Jeanne
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 8 avr. 2024
Dear Jeanne,We appreciate your recent feedback and taking the time to share your thoughts, and we are glad you found our accommodations to be fun for the kids. Rest assured, we will discuss your report with our housekeeping staff concerning what you have shared with us. We apologize for any inconvenience and trust it did not impact your overall stay too much. Thank you, and we look forward to seeing you again for an even more exceptional stay soon.Sincerely,David Smith
10/10 Excellent
Rebecca
Voyage en famille
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 8 avr. 2024
Rebecca,Thank you for choosing Embassy Suites by Hilton Scottsdale Resort and for taking a moment to share your five-star experience. It was our pleasure to host you! We are thrilled that you enjoyed your time with us and hope to welcome you back again soon. Sincerely,David Smith
10/10 Excellent
Tamera
Voyage en famille
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tamera
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 5 avr. 2024
Tamera,I am pleased to hear that you enjoyed your recent stay here with us at Embassy Suites by Hilton Scottsdale Resort. Our staff are equipped with the best customer service skills that they exemplify to our guests, so that we maintain the expectations of our guests' experience. Sincerely,David Smith
10/10 Excellent
Victoria
Voyage en famille, Voyage en couple
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victoria
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 8 avr. 2024
Victoria,From our friendly team members to our tasty breakfast, we're so happy to know that you enjoyed everything about your visit. Thank you so much for all the kind words, and we hope to see you again soon at Embassy Suites by Hilton Scottsdale Resort. Sincerely,David Smith
2/10 Horrible
Matthew
Voyage en famille
4 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 5 avr. 2024
Matthew,Thank you for taking the time to review your recent stay. We sincerely regret to learn of your disappointment and apologize for falling short of expectations. Your feedback will be shared internally, and any opportunity for improvement will be seized. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Sincerely,David Smith
6/10 Satisfaisant
Nicki
Voyage en groupe
3 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Nicki
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 5 avr. 2024
Dear Nicki,Thank you for your recent stay with us. Please accept our sincere apology for your inconvenience. Although this is not typical, we will discuss your report internally. We are making improvements to the property. Thank you for notifying us of your experience and we hope you will consider staying with us again as we know we can provide you with the stay you expected and deserve.Sincerely,David Smith
2/10 Horrible
Jeremy
2 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jeremy
Séjour de 3 nuits en mars 2024
4/10 Médiocre
Robyn
1 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Robyn
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 5 avr. 2024
Robyn,Thank you for your review. It was a pleasure having you as our guest recently; however, we sincerely regret your disappointment with your experience. Please accept our apologies for the inconvenience and know our team is working to rectify the issue. We hope to welcome you back in the future for a seamless visit worthy of a perfect rating.Sincerely,David Smith
10/10 Excellent
CARMEN ISELA
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CARMEN ISELA
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 5 avr. 2024
Carmen,Thank you for being our valued guest at Embassy Suites by Hilton Scottsdale Resort. We're glad that our spacious accommodations and inviting pool were just a couple of highlights of your stay. Your review is appreciated, and we hope you return!Sincerely,David Smith
8/10 Bien
Jay
Voyage en famille
31 mars 2024
Jay
Séjour de 5 nuits en mars 2024
Réponse de General Manager le 2 avr. 2024
Jay,Thank you so much for the high rating! We're so happy to know that you enjoyed so much about your time with us at Embassy Suites by Hilton Scottsdale Resort. From our prime location to our friendly team members, there's no shortage of unforgettable experiences that we offer our guests. It would be a delight to host you again soon, so hurry back. Sincerely,David Smith
8/10 Bien
Louis
31 mars 2024
Louis
Séjour de 2 nuits en mars 2024
10/10 Excellent
Malik
31 mars 2024
Malik
Séjour de 2 nuits en mars 2024
6/10 Satisfaisant
Matthew, Greenwood Village
Voyage en couple
30 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Matthew
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 2 avr. 2024
Matthew,While we're glad to have had the opportunity to host you, it's unfortunate that some aspects of your stay fell short of your expectations. Rest assured, we will utilize your constructive suggestions as we continue to improve our facilities for our great guests. We appreciate your feedback and hope to welcome you back soon for a more exceptional stay we know we can provide for you. Sincerely,David Smith
6/10 Satisfaisant
Nicki
Voyage en groupe
29 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Nicki
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 2 avr. 2024
Dear Nicki,Thank you for your review, and please accept our sincere apologies for any inconvenience you experienced. Rest assured that we are making improvements to the property, and we appreciate you notifying us of your concerns. It was a pleasure having you, and we hope you will consider staying with us again, as we know we can provide you with the stay you expected and deserve.Sincerely,David Smith
10/10 Excellent
Nate
Voyage en famille
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nate
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 2 avr. 2024
Nate,Thank you for your review and for giving us a perfect rating! We're delighted you took full advantage of our fantastic amenities, and we appreciate you mentioning them to your fellow travelers. It was a pleasure having you here at Embassy Suites by Hilton Scottsdale Resort, and we hope you return soon!Sincerely,David Smith
10/10 Excellent
Wislise
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wislise
Séjour de 4 nuits en mars 2024