2 piscines extérieures, parasols de plage, chaises longues
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Avis sur Embassy Suites by Hilton Scottsdale Resort

3.5 out of 5
Embassy Suites by Hilton Scottsdale Resort
5001 N Scottsdale Rd, Scottsdale, AZ

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 504 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 258 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 127 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 63 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 51 avis sur 1003." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Schorer, Grenoble

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La proximité des chambre 111. De la piscine le petit déjeuner super et les cocktails gratuits à 17h30/19,30
Séjour de 3 nuits en août 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien placé bon petit déjeuner et after hour Bon rapport qualité prix
Séjour de 1 nuit en août 2019

4/10 Médiocre

Kori

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Came here on my honeymoon and was totally underwhelmed. Pros: Great breakfast, nice swimming areas, convenient location, parking seemed safe Cons: Dated, room smelt bad, fridge in room didn’t work, garbage all over property, sketchy hotel staff, many of the elevators were out of order- I didn’t use any of them in fear of them breaking. Don’t let the photos mislead you, the property is dated and in need of serious repairs. I wouldn’t recommend staying here nor would I stay again
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 23 mai 2024
Kori,Thank you for staying with us and taking the time to share your thoughts. We're glad our tasty breakfast, inviting pool, and convenient location added to your experience. However, we apologize for any concerns about the condition of the property. Updates are in process, and we hope you'll consider staying with us again when our improvements are complete.Sincerely,David Smith

4/10 Médiocre

Arvietta

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Older property, elevator didn’t work, I read that in a prior review and thought was a fluke until I arrived caulking everywhere, our room was hot and had to have tech arrive to check out service, refrigerator didn’t keep our food cool and we were there for three nights, our flight was changed and wanted late check Out but as a hilton honor member I was told check out is at 11am and 30$ per hr afterwards. So we just booked another night We just stayed at Biltmore Hilton two weeks ago and check out was 1pm and this location was 11 and at biltmore never was charged Additional for late checkout, property was beautifully manicured and staff was polite, friendly and service oriented. We will never stay at Scottsdale Hilton
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 23 mai 2024
Arvietta,Thank you for your review. We appreciate your kind words regarding our friendly and professional staff. However, it saddens us that your stay fell short of expectations. We understand your frustration and disappointment, and we take all guest feedback seriously. Your comments will be reviewed to ensure a thorough evaluation of the concerns you raised. While we continue to make improvements to the property, we hope you will consider staying with us again.Sincerely,David Smith

10/10 Excellent

Daniel J

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great place. Nice pools. Staff is excellent
Séjour de 7 nuits en avril 2024
Réponse de General Manager le 21 mai 2024
Daniel,Thank you for sharing your comments with us. We are happy to know that you enjoyed your overall visit and appreciated our helpful staff members and fun pools. It was a pleasure hosting you, and we hope to see you again soon! Sincerely,David Smith

10/10 Excellent

Renay

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close walk to fashion mall. Modern Market restaurant is a short walk from the hotel and the pizza did not disappoint. Hotel is a bit older but room layout was spacious and clean. Enjoyed our stay. Enjoyed the free breakfast and happy hour.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Renay,It was a pleasure hosting you at Embassy Suites by Hilton Scottsdale Resort! We're glad our walkable location, clean rooms, and tasty breakfast added to your experience. The next time you're in the area, please come see us again.Sincerely,David Smith

10/10 Excellent

Korana

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NA
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Korana,Thank you for your perfect rating! It was a pleasure having you here at Embassy Suites by Hilton Scottsdale Resort, and we hope you return soon.Sincerely,David Smith

10/10 Excellent

Elsa

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful feeling, fresh clean, spacious and great night sleep. Pool was nice and breakfast just right! The personalized inlets were delicious! We will always look to stay at the Embassy Suites every time we travel.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 17 mai 2024
Elsa, Thank you for taking the time to provide your review of Embassy Suites by Hilton Scottsdale Resort. We are delighted to hear you enjoyed the fresh, spacious accommodations and had a restful night's sleep. It is wonderful to know you found the pool refreshing and the breakfast, especially the personalized options, satisfying. We aim to provide a consistently comfortable experience for our guests, and your feedback lets us know we're achieving that. We look forward to welcoming you back soon.Sincerely,David Smith

8/10 Bien

Mattheww

Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Todd

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements
The morning I checked out I had an Uber scheduled. The checkout clerk, David, advised me that I did not need Uber , as they had a driver. The driver informed me, as we were approching the terminal, that I owed him $40, as he was NOT a hotel shuttle driver....but, rather, an independent contractor. Total scam, obviously, but the hotel desk clerk, David, was clearly a part of it. Never again.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 16 mai 2024
Todd,Thank you for bringing this to our attention. We're very concerned to hear about your experience with the transportation service. This is not reflective of our standards, and we will look into this matter thoroughly and take appropriate action. We hope to regain your trust and provide a much better experience in the future.Sincerely,David Smith

10/10 Excellent

DONALD, Wichita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall a good experience. Parking was poor though and 2 of the elevators were not functioning for the 3 days we were there.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 10 mai 2024
Donald,Thank you for staying with us and for your review. We are glad you had an overall good experience; however, we apologize for any concerns with parking or the elevators. It was nice having you visit, and we hope to see you again the next time you are passing through the area.Sincerely,David Smith

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Great place we will stay here again!!
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 10 mai 2024
Robert,We're delighted you enjoyed your stay at Embassy Suites by Hilton Scottsdale Resort! Please come see us again soon.Sincerely,David Smith

10/10 Excellent

Natalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool was great, the bed was comfortable, the staff was professional and courteous!
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 8 mai 2024
Kevin,We enjoyed hosting you at Embassy Suites by Hilton Scottsdale Resort. It was our pleasure to provide you with comfortable accommodations and attentive service. Please join us again next time you're in town.Sincerely,David Smith

8/10 Bien

Gina

Les points forts : Propreté et personnel et service
Older facility,…pool was nice. All the employees were helpful and friendly.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 6 mai 2024
Gina,Thank you for choosing Embassy Suites by Hilton Scottsdale Resort. We trust you enjoyed our refreshing pool and are grateful for your feedback. Our team hopes to welcome you back soon. Sincerely,David Smith

10/10 Excellent

Randolph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great value.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 8 mai 2024
Randolph,Thank you so much for the perfect rating. We're so happy to know that our amazing value was perfect for your needs and that you had a great time with us overall. Please consider coming back to join us again soon!Sincerely,David Smith

8/10 Bien

Delco

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

8/10 Bien

Marie-Eve

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was quite comfortable and the breakfast was good. We enjoyed our stay.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 6 mai 2024
Marie-Eve,It was a pleasure hosting you while you were in town. We're glad our comfortable rooms and tasty breakfast impressed you, and we look forward to your next visit.Sincerely,David Smith

2/10 Horrible

Alyssa

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I arrived 30 minutes after check-in, was told that my room was still being cleaned and that they would ask them to clean it next. I then waited another hour watching other people check in and get rooms only to be told they still didn’t know when my room would be ready. They never offered a remedy to the situation. They never tried to make it right. I asked them to cancel my room and I called another Hilton and was able to get into a room within 10 minutes of arriving at the other property. I will NOT be booking with this property ever. Such an unpleasant experience.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Alyssa,Thank you for your feedback. We sincerely apologize for your experience with our check-in process. This is certainly not aligned with our high-quality standards, and we assure you we've shared your comments with our team to ensure improvements are made going forward. If there's anything specific we can do to make amends, or if you'd like to discuss this further, please don't hesitate to reach out. We hope you'll reconsider and give us another chance to provide you with the exceptional service and experience you deserve.Sincerely,David Smith

6/10 Satisfaisant

Arash

Séjour de 5 nuits en avril 2024

6/10 Satisfaisant

Reuben

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We only had one problem- our room was not ready we had to wait for 3 hours then got an alternate room and had to move the next day to another room
Séjour de 10 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
Reuben,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with your room not being ready upon arrival and needing to move rooms. This falls short of the high standard of service we aim to provide, and we understand how frustrating it must have been for you. Your feedback is valuable to us, and we will work diligently to ensure smoother check-in processes in the future. We appreciate your understanding and hope to have the opportunity to welcome you for a seamless experience on your next visit.Sincerely,David Smith

8/10 Bien

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Hotel was nice and the breakfast was great. Lots of towels left all over the pool chairs by guests who had left the area - better attention to keeping that area tidy would have been nice for guests looking to find a chair to enjoy the pool. Also, the shampoo and conditioner was not replaced by the room attendants.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Sarah,It was wonderful having you as our guest recently. We appreciate your kind words about our great hotel and are delighted you started your day off right with our delicious breakfast offerings! Your feedback regarding the aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. Thank you for your great review, and we hope you return soon!Sincerely,David Smith

10/10 Excellent

Brenda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our room was wonderful and the bed was very comfortable. Everything was very clean and in good working order. The pool was beautiful and has lots of seating areas. We would definitely stay again!
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Brenda,Thank you for being our guest at Embassy Suites by Hilton Scottsdale Resort. We're so glad you had a comfortable stay in our immaculate accommodations! Your review is appreciated, and we hope to see you again!Sincerely,David Smith

2/10 Horrible

Shano

Les points forts : Propreté
Séjour de 1 nuit en avril 2024

10/10 Excellent

LENISE

Voyage en groupe
Les points forts : Personnel et service et équipements
Free breakfast, staff, swimming pool , courtyard area, restaurant were all awesome. Very pretty scenery in courtyard and location is close to shopping and many good dining options. Quiet hotel and beds are extremely comfortable. The furniture could use updates in the rooms and around the pool. Carpets in rooms could use updates but otherwise the property is great.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Lenise,Thank you for choosing Embassy Suites by Hilton Scottsdale Resort for your recent getaway. It is delightful to hear that you thoroughly enjoyed our beautiful resort with our friendly staff, great pool, comfortable beds, and complimentary breakfast. We value your comments about the accommodations. We are currently making improvements and hope that you'll stay with us again when you're in town to see all the exciting updates. Thank you again!Sincerely,David Smith

6/10 Satisfaisant

raymi

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The rooms smell very musty.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 18 avr. 2024
Raymi,Thank you for taking a moment to provide your review. We are disappointed to hear that you encountered an odor in your room and apologize for any inconvenience caused. What you have described does not align with our standards, and we will certainly look further into this concern with our housekeeping team. We hope to have the opportunity to welcome you back to change your perceptions.Sincerely,David Smith

8/10 Bien

MAI-TRAM

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

10/10 Excellent

Jesse

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The room was fantastic . Staff was great The surrounding areas are amazing just one lovely location in an attractive area
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 17 avr. 2024
Jesse,It is wonderful to know that you had an excellent experience with us. We are thrilled our hospitable team left a memorable impression on you, and we appreciate you mentioning our lovely accommodations and idyllic location. Thank you for your perfect rating, and we hope you return soon!Sincerely,David Smith

10/10 Excellent

Aaron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, close to restaurants.
Séjour de 5 nuits en mars 2024
Réponse de General Manager le 18 avr. 2024
Dear Aaron,Thank you for staying at Embassy Suites by Hilton Scottsdale Resort. We are delighted to hear that you took full advantage of the hotel's location and enjoyed all the nearby activities and restaurants. We look forward to your next visit. Thank you again for your review.Sincerely,David Smith

4/10 Médiocre

Kenneth

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I did not like the property at all it was not clean to me there was a ton of things wrong with my room. For starters is smelled damp, the AC unit was loud and the room itself was cleaned on the surface but not deep cleaned. I did not stay there instead I booked another Expedia room at the Element. The staff at the Embassy Suites was extremely friendly.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 17 avr. 2024
Kenneth,Thank you for taking the time to write your review. While we are happy to hear that our team provided you with helpful service, we regret that you were inconvenienced. Rest assured, we will address these matters promptly to ensure a swift resolution. We apologize for any concerns you experienced and hope to have the opportunity to welcome you back to change your perceptions in the future.Sincerely,David Smith

10/10 Excellent

Jana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the location
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 17 avr. 2024
Jana,Thank you for sharing your thoughts on your stay at Embassy Suites by Hilton Scottsdale Resort! It's wonderful to hear you enjoyed your stay and our great location. We look forward to seeing you again during your next visit to Scottsdale.Sincerely,David Smith

10/10 Excellent

Ana, Tyler

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice family hotel, breakfast and staff during breakfast is awesome. Delicious omelette s made to order!
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Ana,It was a pleasure hosting you at Embassy Suites by Hilton Scottsdale Resort! We're glad our tasty breakfast and friendly staff impressed you, and we look forward to seeing you again during your next trip.Sincerely,David Smith

10/10 Excellent

Jeffrey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and friendly staff!
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Jeffrey,Thank you for sharing your positive feedback! We're thrilled to hear that our location and the hospitality of our team made your stay enjoyable. It would be a pleasure to welcome you back to Embassy Suites by Hilton Scottsdale Resort.Sincerely,David Smith

8/10 Bien

Brigid

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed the pool area, morning breakfast and evening reception. The employees were kind and helpful. Everything was clean and comfortable. We would recommend this hotel to anyone visiting Scottsdale.
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 11 avr. 2024
Brigid,Thank you for sharing your delightful experience at Embassy Suites by Hilton Scottsdale Resort! We're thrilled you enjoyed our pool area, morning breakfast, and evening reception. It's also fantastic to know that our team's hospitality left a lasting impression on you. We truly appreciate your recommendation and can't wait to welcome you back for another wonderful stay!Sincerely,David Smith

10/10 Excellent

Derise Paige

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything nice and quiet. Beautiful place to stay. Rooms very clean and nice
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 10 avr. 2024
Derise,Thank you so much for choosing to stay with us at Embassy Suites by Hilton Scottsdale Resort. Impressing every guest with our pristine accommodations is always our top priority, so we're thrilled our commitment to this shone through during your visit. It's also great to read you enjoyed our peaceful atmosphere. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Sincerely,David Smith

8/10 Bien

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
smoothless, nice property, courteous staff
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 8 avr. 2024
Dear Karen,Thank you for your recent stay at Embassy Suites by Hilton Scottsdale Resort. Providing an enjoyable experience is just what we strive for. We are so happy to hear you thoroughly enjoyed our friendly services, and we look forward to hosting you again soon.Sincerely,David Smith

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good sized room
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 10 avr. 2024
Michael,Thank you for choosing Embassy Suites by Hilton Scottsdale Resort. We're thrilled our accommodations were perfect for your needs, and we look forward to seeing you again!Sincerely,David Smith

10/10 Excellent

Amelie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to the mall and old town..
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 8 avr. 2024
Amelie,Many thanks for your outstanding rating of Embassy Suites by Hilton Scottsdale Resort! We're glad our proximity to local attractions enhanced your visit, and we hope to see you again soon for another exceptional stay.Sincerely,David Smith

6/10 Satisfaisant

Steven

Voyage en groupe
Les points forts : Propreté et personnel et service
The reviews you’re reading saying it’s dated are absolutely true but the pools are clean and for the most part well kept. The rooms are clean and rather large with the 2 room layout. The breakfast is hilarious 2 hours of frantic chaos of everyone getting the complimentary breakfast, it’s a really decent spread despite the absolute pandemonium, if you can get a seat outside by the pool it’s much nicer. The problem I had is if you miss that complimentary meal your kinda out of luck and will have to walk a few blocks to find a place which kinda sucked right off the bat Overall it’s a good value place that you can easily walk to old town or fashion square so it’s up to you how much time you spend in the ‘dated’ room.
Séjour de 6 nuits en mars 2024
Réponse de General Manager le 8 avr. 2024
Steven,Thank you for taking a moment to review your recent stay. We are pleased the high standards of cleanliness we adhere to were reflected in your experience, and we appreciate you mentioning our delicious offerings, convenient location, and excellent value. Your feedback regarding the aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. It was a pleasure having you here, and we hope you return soon for a truly exceptional stay.Sincerely,David Smith

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

8/10 Bien

Warren

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location was convenient. Breakfasts and happy hour was excellent. Not enough pool towels at times.
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 8 avr. 2024
Warren,Thank you for choosing Embassy Suites by Hilton Scottsdale Resort and for sharing your kind review. While we are sorry there was a concern regarding the amount of pool towels available, we are happy you enjoyed our convenient location, delicious breakfast, and great happy hour. We look forward to welcoming you back and impressing you once again in the future.Sincerely,David Smith

10/10 Excellent

Tianna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We picked this super last minute for a honeymoon idea. So glad we did. You can walk everywhere or take the shuttle. We will definitely come back.
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 8 avr. 2024
Tianna,Thank you for spending your honeymoon with us! We're glad our location was ideal for your trip, and we look forward to seeing you again at Embassy Suites by Hilton Scottsdale Resort.Sincerely,David Smith

8/10 Bien

Jeanne

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Pool was nice for kids, breakfast was excellent, parking very good, nice location. Little older in need of some updates-housekeeping was not dependable-some days there were no towels, some days the beds were never made and the trash not emptied. But we did stay over spring break and they may have been overwhelmed??
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 8 avr. 2024
Dear Jeanne,We appreciate your recent feedback and taking the time to share your thoughts, and we are glad you found our accommodations to be fun for the kids. Rest assured, we will discuss your report with our housekeeping staff concerning what you have shared with us. We apologize for any inconvenience and trust it did not impact your overall stay too much. Thank you, and we look forward to seeing you again for an even more exceptional stay soon.Sincerely,David Smith

10/10 Excellent

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a pleasant stay.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 8 avr. 2024
Rebecca,Thank you for choosing Embassy Suites by Hilton Scottsdale Resort and for taking a moment to share your five-star experience. It was our pleasure to host you! We are thrilled that you enjoyed your time with us and hope to welcome you back again soon. Sincerely,David Smith

10/10 Excellent

Tamera

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved staying here ! Very friendly staff
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 5 avr. 2024
Tamera,I am pleased to hear that you enjoyed your recent stay here with us at Embassy Suites by Hilton Scottsdale Resort. Our staff are equipped with the best customer service skills that they exemplify to our guests, so that we maintain the expectations of our guests' experience. Sincerely,David Smith

10/10 Excellent

Victoria

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was really nice. The complimentary breakfasts and evening reception were a bonus.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 8 avr. 2024
Victoria,From our friendly team members to our tasty breakfast, we're so happy to know that you enjoyed everything about your visit. Thank you so much for all the kind words, and we hope to see you again soon at Embassy Suites by Hilton Scottsdale Resort. Sincerely,David Smith

2/10 Horrible

Matthew

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rude staff, moldy shower and huge gap under door. They seem to care more about their puppies then making their new guest happy.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 5 avr. 2024
Matthew,Thank you for taking the time to review your recent stay. We sincerely regret to learn of your disappointment and apologize for falling short of expectations. Your feedback will be shared internally, and any opportunity for improvement will be seized. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Sincerely,David Smith

6/10 Satisfaisant

Nicki

Voyage en groupe
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property is seriously in need of a rehab
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 5 avr. 2024
Dear Nicki,Thank you for your recent stay with us. Please accept our sincere apology for your inconvenience. Although this is not typical, we will discuss your report internally. We are making improvements to the property. Thank you for notifying us of your experience and we hope you will consider staying with us again as we know we can provide you with the stay you expected and deserve.Sincerely,David Smith

2/10 Horrible

Jeremy

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

4/10 Médiocre

Robyn

Les points faibles : Infrastructures et conditions de l’hébergement
None of the elevators worked except for one. This is a multistory property and big. My husband has a hard time walking long distances. It was a problem since the elevator was a long way from the room. The hot tub was lukewarm.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 5 avr. 2024
Robyn,Thank you for your review. It was a pleasure having you as our guest recently; however, we sincerely regret your disappointment with your experience. Please accept our apologies for the inconvenience and know our team is working to rectify the issue. We hope to welcome you back in the future for a seamless visit worthy of a perfect rating.Sincerely,David Smith