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Avis sur Renaissance Philadelphia Downtown Hotel

4 out of 5
Renaissance Philadelphia Downtown Hotel
401 Chestnut St, Philadelphia, PA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 561 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 248 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 107 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 1001." "

9,0/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel. Parfaitement localisé dans le quartier historique. Le personnel est accueillant et très serviable. Les chambres sont grandes et très modernes.
Séjour de 2 nuits en août 2019
Réponse de GCRenaissance le 24 août 2019
Merci d'avoir pris le temps de nous donner votre avis. Je suis heureux que tout a été à votre goût et que vous avez apprécié notre emplacement et notre propriété. Nous espérons te revoir bientôt.

10/10 Excellent

Elsa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked this hotel for the convenience of what we were doing. Clean hotel and the lobby looked great. All the staff were very friendly and nice. Didn’t like that our room had a carpet.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Shaun

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property was pretty expensive, especially what wasn't included in the price - Wi-Fi being one of them. Staff were friendly, but didn't go over the basic details about the property like where you can find the gym, how to access Wi-Fi, etc. Rooms are very dimly lit, and there is no main light switch, which is very inconvenient. You have to manually turn on every light you want to use. My room smelled like mothballs. I tried to ignore the smell, but when the tub in my bathroom wouldn't drain, that's when I felt compelled to say something. They kindly switched me to a new room that smelled a bit better and for the inconvenience they gave me a drink and breakfast voucher. The surrounding area was fine - things close earlier than I am used to coming from NY. For the price, i wouldnt recommend
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jack

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Lots to do within three blocks of the hotel.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
2nd stay here and we still love it!
Séjour de 2 nuits en avril 2024

10/10 Excellent

Kristi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience- walked to dinner, great night’s sleep, safe and easy
Séjour de 1 nuit en avril 2024

10/10 Excellent

Javier

Séjour de 1 nuit en avril 2024

8/10 Bien

Jerome

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was large and comfortable. The location is fantastic for seeing the historical sites of Philadelphia. Rooms are priced on the higher end and valet can be used for about $50 per day including tax. Tip is extra but they are friendly and will load/unload your bags. I would stay here again.
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Kendall

Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I’m sure everything was state of the art when it was made but it looks like nothing has been updated since then. Don’t get me wrong. The place is nice but the pool definitely needs updated parts of the bottom were cracking enough where you could possibly cut your feet they got rid of the hot tub that it shows online. I can’t speak for in between guests, but when we put the cleaning request placard on the door, none of the bedding was changed.
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

CHRISTOPHER

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The location is exceptional. A few blocks from all the major historical sites. Plenty of restaurants from fine dining to hole in the wall gems within a few blocks. Staff is very pleasant and helpful, but seems they need better overall training and supervision.
Séjour de 4 nuits en avril 2024

8/10 Bien

Jewel

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a beautiful room with a great shower and terrific view. Super dog friendly. Hotel staff were nice and helpful. Cafe and restaurant very convenient in the morning in the hotel with a lot of great restaurants and sight seeing in the area while being walkable. Only drawback is the level of noise at night - the street noise was loud and every time someone on the floor slammed their door at night it was jarring and loud; for a light sleeper this was worth taking a star off and if I was a deep sleeper it would be 5 stars.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Mostafa

Séjour de 1 nuit en avril 2024

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Beth, Allentown

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Located in the Old City Section of Philadelphia, within walking distance of museums and several Philadelphia Highlights Parking lot is just around the corner
Séjour de 1 nuit en mars 2024

10/10 Excellent

Humayun

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great please for staying to explore the historic city
Séjour de 1 nuit en mars 2024

10/10 Excellent

Tracy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a wonderful place to stay! Everyone was knowledgeable and kind.The room was quiet, clean and beautiful. We truly enjoyed our visit to PA.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Daniel

Séjour de 1 nuit en mars 2024

10/10 Excellent

Michelle

Séjour de 3 nuits en mars 2024

10/10 Excellent

Steven

Séjour de 1 nuit en mars 2024

4/10 Médiocre

Norma

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room’s furniture was old and dirty. The Bathtub did not drain. There was an odor in the room. In overall, the hotel felt dusty and unkept.
Séjour de 1 nuit en mars 2024

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Cody Statler, Assisant Front Office Manager le 5 mars 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excellent

Felecia, Brooklyn

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easily able to check in early. Great location!
Séjour de 1 nuit en février 2024
Réponse de Cody Statler, Assisant Front Office Manager le 5 mars 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

4/10 Médiocre

Kimberly

Les points forts : Propreté
I was disappointed with the guest service during check-in. Additionally, I was displeased to be informed that my car was parked in front and had to come down to it, even though I did not request valet parking to do so at that time.
Séjour de 2 nuits en février 2024
Réponse de Cody Statler, Assistant Front Office Manager le 27 févr. 2024
Good day Ms. Kimberly, that doesn't sound like the typical experience at our hotel, we are known for our guest service from the time you arrive until you leave at the end of your stay. I'm very sorry to hear of this experience as it is certainly not our norm. It is my sincerest hope that you'll allow us another opportunity to improve upon your experience with Renaissance Philadelphia Downtown Hotel. Warmest Regards

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is great. Check in was easy and staff were friendly. The furniture is a little old and need update.
Séjour de 2 nuits en février 2024
Réponse de Cody Statler, Assisant Front Office Manager le 5 mars 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excellent

Yamileth

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked that the staff was super nice, every time I called the front desk they always answered and always ready to help! Definitely would return! Very good place to stay with children.
Séjour de 2 nuits en février 2024
Réponse de Cody Statler, Assisant Front Office Manager le 5 mars 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excellent

David

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was spacious. Gym and pool were nice. I liked the walking distance to the Liberty Bell and convenience stores
Séjour de 4 nuits en février 2024
Réponse de Cody Statler, Assisant Front Office Manager le 5 mars 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

8/10 Bien

Gisel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The stay was great the people were nice and I highly recommend!
Séjour de 2 nuits en février 2024
Réponse de Cody Statler, Assisant Front Office Manager le 5 mars 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excellent

Barry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff. Clean !!
Séjour de 2 nuits en février 2024
Réponse de Cody Statler, Assisant Front Office Manager le 5 mars 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excellent

Stephen A

Séjour de 3 nuits en février 2024

6/10 Satisfaisant

Ashley

Voyage en couple
Les points forts : Personnel et service
Our stay at the Renaissance was average. The people were the best and the most helpful. Our room was average, it felt dark and unclean. The bathroom socket was not safely secured into the wall. There was mold in the shower. The beds were uncomfortable, we woke up both days with back pain due to how hard the beds were. We enjoyed being able to walk around the downtown and to be close to the Old City.
Séjour de 2 nuits en février 2024
Réponse de Cody Statler, Assisant Front Office Manager le 5 mars 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excellent

Jona

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Amazing property! Great food and customer service.
Séjour de 2 nuits en février 2024
Réponse de Cody Statler, Assisant Front Office Manager le 5 mars 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is stunning! The rooms are beautiful, clean modern and spacious. Literally had the best time ever stay here for the weekend. Thank you for a fantastic stay.
Séjour de 1 nuit en février 2024
Réponse de Cody Statler, Assisant Front Office Manager le 5 mars 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excellent

Nathan

Séjour de 1 nuit en février 2024

10/10 Excellent

Kelly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just returned from an overnight stay at the Renaissance downtown hotel and it was great! The front desk was so helpful and even let us check in early. The pool which was heated to 90 degrees was a hit with my two kids. There were plenty of great restaurants in walking distance. We were even treated to breakfast which was delicious. I would definitely recommend this hotel.
Séjour de 1 nuit en février 2024
Réponse de Cody Statler, Assisant Front Office Manager le 5 mars 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excellent

Ilya

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely property with big rooms and good gym.
Séjour de 1 nuit en février 2024
Réponse de Cody Statler, Assisant Front Office Manager le 5 mars 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excellent

Aminah

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Cody Statler, Assisant Front Office Manager le 5 mars 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excellent

Ruth

Séjour de 1 nuit en février 2024

8/10 Bien

Ashley

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Friendly staff, newer facility and great location. Restaurant could’ve been more kid-friendly and affordable. Average stay.
Séjour de 1 nuit en janvier 2024
Réponse de Cody Statler, Assisant Front Office Manager le 5 mars 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excellent

Alyssa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Cody Statler, Assisant Front Office Manager le 5 mars 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excellent

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This place is amazing! It was a great little getaway with the family. My Husband had to stay here for jury duty a month ago for five weeks and we came back with the family, just for a little getaway and it did not disappoint. We had the best time. We spent time at the pool and walked around the city. We had a wonderful time.
Séjour de 2 nuits en janvier 2024
Réponse de Cody Statler, Assisant Front Office Manager le 5 mars 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excellent

David

Séjour de 1 nuit en janvier 2024
Réponse de Cody Statler, Assisant Front Office Manager le 5 mars 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excellent

Beverly

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and friendly staff
Séjour de 1 nuit en janvier 2024
Réponse de Cody Statler, Assisant Front Office Manager le 5 mars 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excellent

Joseph

Voyage en couple
Les points forts : Équipements
Séjour de 1 nuit en janvier 2024
Réponse de Cody Statler, Assisant Front Office Manager le 5 mars 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excellent

Brittney

Séjour de 1 nuit en décembre 2023
Réponse de Cody Statler, Assisant Front Office Manager le 5 mars 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 Excellent

Shea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Tsuimei

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Marlene

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Nia

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023

8/10 Bien

Pete

Les points forts : Propreté et personnel et service
Good location
Séjour de 2 nuits en novembre 2023
Réponse de Cody, Assistant Front Office Manager le 29 nov. 2023
Thank you for your review! We appreciate you taking the time to share your experience. We look forward to having you with us again soon. Thanks for choosing Renaissance Philadelphia Downtown Hotel!

10/10 Excellent

sehyun

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
parkview and indoor pool
Séjour de 2 nuits en novembre 2023
Réponse de Cody, Assistant Front Office Manager le 29 nov. 2023
Thank you for your review! We appreciate you taking the time to share your feedback, and look forward to having you with us again soon at the Philadelphia Renaissance Downtown Hotel.