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Avis sur Hyatt House Philadelphia/King of Prussia

3.5 out of 5
Hyatt House Philadelphia/King of Prussia
240 Mall Blvd, King of Prussia, PA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 668 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 195 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 79 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 32 avis sur 1004." "

9,2/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Marc

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel propre, bien situé pour le shopping. Un peu loin de Philadelphie. Chambres très bruyantes du côté de l’autoroute.
Séjour de 4 nuits en juillet 2022
Réponse de Devon - General Manager le 2 août 2022
Thank you for staying with us and sharing your experience!

6/10 Satisfaisant

Jacques, Montreal

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Le personnel était accueillant.
Séjour de 2 nuits en avril 2022
Réponse de Courtney le 8 avr. 2022
Thank you! We are glad that our team was able to make you feel welcome.

10/10 Excellent

Alice

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Even more beautiful in person. Lived up to my expectations. Would definitely stay here again!
Séjour de 2 nuits en avril 2024

10/10 Excellent

Kelsey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outstanding service great room grade colors great location must see
Séjour de 1 nuit en avril 2024

10/10 Excellent

LaShonda

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a wonderful stay. I would highly recommend this hotel.
Séjour de 2 nuits en avril 2024
Réponse de Devon - General Manager le 23 avr. 2024
Thank you for sharing your recent experience. I hope we are your hotel of choice when returning to the King of Prussia area!

10/10 Excellent

Kevin, Westport

Séjour de 1 nuit en avril 2024
Réponse de Devon - General Manager le 23 avr. 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to be of service to you again soon!

6/10 Satisfaisant

Hector

Voyage en famille
The staff members are outstanding. Room 416 is boisterous.
Séjour de 1 nuit en avril 2024
Réponse de Devon - General Manager le 22 avr. 2024
Thank you for sharing kind words about our staff. I'm sorry to see that you did not have a great experience in room 416. We would be happy to add to your guest profile a quiet location for future stays to hopefully avoid this issue happening again.

10/10 Excellent

Lissette

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very clean
Séjour de 1 nuit en avril 2024
Réponse de Devon - General Manager le 22 avr. 2024
Thank you for sharing your recent experience. I hope we are your hotel of choice when returning to King of Prussia!

10/10 Excellent

Sam

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is spotless, very clean, well managed, and the service provided by the front desk is outstanding, Ms Laurie provided excellent and courteous service. Beds are very comfortable and breakfast is the best around. I highly recommend this property.
Séjour de 1 nuit en avril 2024
Réponse de Devon - General Manager le 19 avr. 2024
Thank you for sharing your experience and your kind words about the property and staff. We hope we are your hotel of choice when returning to the King of Prussia area!

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice clean and modern
Séjour de 4 nuits en avril 2024
Réponse de Devon - General Manager le 19 avr. 2024
Thank you for choosing the Hyatt House King of Prussia! We hope we are your hotel of choice when returning to the area!

6/10 Satisfaisant

Aneesha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Devon - General Manager le 15 avr. 2024
Thank you for staying with us and sharing your experience. I hope you will choose to try our hotel again when your travels bring you through King of Prussia.

2/10 Horrible

Mohammed Ashraf

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Devon - General Manager le 15 avr. 2024
Thank you for sharing your experience. I'm sorry to see you were not pleased with your stay. If you have additional feedback and would like to speak to hotel management, please reach out to the hotel.

8/10 Bien

Michelle

Nice , clean
Séjour de 1 nuit en avril 2024
Réponse de Devon - General Manager le 12 avr. 2024
Thank you for staying with us. We hope we are your hotel of choice when returning to the King of Prussia area!

10/10 Excellent

Nina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So close to everything
Séjour de 1 nuit en avril 2024
Réponse de Courtney le 8 avr. 2024
Thank you for your feedback on your stay. We are so glad you were able to take advantage of our convenient location while staying with us. We hope you choose us again in the future.

10/10 Excellent

Yang

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good
Séjour de 1 nuit en mars 2024
Réponse de Courtney le 8 avr. 2024
Thanks for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Nydia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms did not have a safe for personal belongings But over all excellent.
Séjour de 1 nuit en avril 2024
Réponse de Courtney le 8 avr. 2024
Thank you for your feedback on your stay! While we are glad you enjoyed everything, please know that we can always hold valuable items down in our front desk safe at your request.

8/10 Bien

Mandy

Voyage en famille
Les points forts : Personnel et service
I reserved a certain room type (King bed with tub) and when we got there, they told us this option wasn't available. I questioned the price of the room, and they said it was the same as the others. One of the two elevators was out of service, but we found the stairs and got some exercise. The location was good for shopping at King of Prussia and my 12 y/o daughter and I felt safe. The indoor pool area was nice as well. I sent a message and asked if they would write a note to my daughter to tell her Happy Birthday when we got there and they went above and beyond! They left her a plate of cookies and milk in the fridge.
Séjour de 1 nuit en mars 2024
Réponse de Courtney le 6 avr. 2024
Thank you for your feedback on your stay! We are glad that in spite of some confusion with your type of room, that our team was able to make you and your daughter feel special celebrating such a milestone. We hope to see you again in the future!

10/10 Excellent

Sharnee, Darby

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just very clean
Séjour de 2 nuits en mars 2024
Réponse de Courtney le 3 avr. 2024
Thank you for your positive feedback! We are so glad that we provided a clean and pleasant stay and hope you return to us in the future.

10/10 Excellent

Margaret

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bed was comfortable and room was sufficiently dark. Very quiet area. Would stay again.
Séjour de 1 nuit en avril 2024
Réponse de Devon - General Manager le 2 avr. 2024
Thank you for sharing your recent experience. We hope to be your hotel of choice when returning to the King of Prussia area!

2/10 Horrible

Michael

Séjour de 1 nuit en avril 2024
Réponse de Devon - General Manager le 22 avr. 2024
Thank you for sharing your recent experience. I'm sorry to see that you did not have a great stay. Please contact the hotel if you would like to speak with a member of management.

10/10 Excellent

lisa

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very nice and the amenities were excellent.
Séjour de 2 nuits en mars 2024
Réponse de Courtney le 1 avr. 2024
Thank you for your feedback! We're so glad you enjoyed yourself! We hope to see you again in the near future.

2/10 Horrible

Mona

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I did not get to check in at all. Arrived at the property ag 2:44 pm. I was told the room was not ready and it will be a 10 min wait and I would be texted when the room was ready. I waited for about one hour and the room was still not ready. I started getting anxiety as more and more people were trying to check in and were forced to wait. I asked for a refund and cancellation but the hotel asked Expedia to initiate the refund request. I contacted Expedia and your agent tried to speak to the hotel but they hung up on him. I ended up leaving and staying at another hotel. In the end, the email about the room being ready was sent to me at 5:56 pm, almost 3 hours later. If I had stayed there, I would have wasted the entire day in a lobby. I still want the money back for this hotel charge and I am waiting for a confirmation of a refund from Expedia.
Séjour de 1 nuit en mars 2024
Réponse de Courtney le 1 avr. 2024
Thank you for your feedback. I am very concerned to hear about your experience. Rest assured we will comply to any applicable refunds as we completely understand the inconvenience this has caused. Please let us know if you have additional questions.

10/10 Excellent

Consuelo

Voyage en famille avec de jeunes enfants
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Nice and clean, room is clean and comfortable! Would definitely recommend and stay again!!
Séjour de 1 nuit en mars 2024
Réponse de Devon - General Manager le 1 avr. 2024
Thank you for choosing the Hyatt House King of Prussia. We hope to see you again soon!

10/10 Excellent

Shanice

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great hotel
Séjour de 1 nuit en mars 2024
Réponse de Devon - General Manager le 30 mars 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to see you again soon!

10/10 Excellent

Quanda

Séjour de 1 nuit en mars 2024
Réponse de Devon - General Manager le 19 avr. 2024
Thank you for choosing the Hyatt House King of Prussia. We hope to be of service to you again soon!

10/10 Excellent

Shirley

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool was GREAT - a good size and it was incredibly warm. The breakfast spread was large and high quaility too. The room was very spacious. The restaurant was convenient, and there was even a pool table available to use. The only downside was one elevator wasn't functioning and it is situated next to the highway. HOWEVER, these do not outweigh all the other positives.
Séjour de 2 nuits en mars 2024
Réponse de Devon - General Manager le 29 mars 2024
Thank you for sharing your recent experience. I'm happy to see it was overall positive!! In regards to our down elevator, we are pending state inspection after a repair was completed and will have it back in operations shortly. We hope you choose to stay with us again when returning to the King of Prussia area!

10/10 Excellent

Ciara

Séjour de 1 nuit en mars 2024
Réponse de Devon - General Manager le 15 avr. 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to be of service to you again during your travels.

10/10 Excellent

Teoni, Alexandria

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was very spacious and the staff was wonderful. The pool was closed for maintenance but as soon as it open the lady at the front desk made sure she call out room to let us know it was open. Great parking, amazing breakfast options. I would definitely stay here again
Séjour de 1 nuit en février 2024
Réponse de Devon - General Manager le 26 mars 2024
Thank you for sharing your experience. I hope we are your hotel of choice when returning to the area!

10/10 Excellent

George

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was my 3rd time staying at this location , close to a major mall , shopping , high end to mid level dining , tons to do , porperty and rooms are great , the bar area was really nice , we got some drinks and relaxed
Séjour de 2 nuits en mars 2024
Réponse de Devon - General Manager le 29 mars 2024
Thank you for staying with us and sharing such kind words about your experience! I hope we are your hotel of choice when returning to the King of Prussia area!

10/10 Excellent

Dwayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property the bartender and check in staff was great
Séjour de 1 nuit en mars 2024
Réponse de Devon - General Manager le 25 mars 2024
Thank you for staying with us and sharing your experience. I'm thrilled to see you only had great things to say about the staff! We hope to see you again soon!

10/10 Excellent

Yasaswini

Séjour de 2 nuits en mars 2024
Réponse de Devon - General Manager le 26 mars 2024
Thank you for choosing the Hyatt House King of Prussia. We hope to be of service to you again soon!

2/10 Horrible

Gregory

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté et équipements
Terrible place for me. Check in was 3 and sat and waited till 3:45. Room was a so dusty on Frig uncalled for. Kids running in hallway all hours of the night. Couldn’t have breakfast because no where to sit. So I complained in morning and when I got back on road to drive 6 hrs they told me on phone they credit only my drinks for $25 but not the room at all. This uncalled for and very unprofessional place trying take your money but when they mess up they don’t fix it at all. They quick to take your money but remember they won’t give it back because of there faults
Séjour de 1 nuit en mars 2024
Réponse de Devon - General Manager le 26 mars 2024
Thank you for taking the time to speak with me and I'm glad we could rectify the situation. I hope you will choose to give the Hyatt House King of Prussia another try in the future!

8/10 Bien

Melissa

Voyage en couple
Les points forts : Équipements
The hotel is nice. The only downfall is the elevator took to long and only one elevator worked
Séjour de 1 nuit en mars 2024
Réponse de Devon - General Manager le 25 mars 2024
Thank you for staying with us and sharing your experience. I would like to apologize for our elevator that is currently out of service. While repairs have been completed, we are awaiting state inspection to return the unit to operations. I apologize for any inconvenience this caused.

10/10 Excellent

Olajobi Olufunke

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely!
Séjour de 1 nuit en décembre 2023
Réponse de Devon - General Manager le 25 mars 2024
Thank you for staying with us and sharing your experience. We hope to be your hotel of choice when traveling to King of Prussia!

10/10 Excellent

Tavia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property was amazing. They helped us when we booked through Expedia and the room type Expedia had did not exist at the hotel. The hotel staff was very apologetic and took care of us and worked with us to attempt to get a refund from Expedia as we were overcharged for a nonexistent room. The hotel was fantastic. Expedia is still checking on the issue and hasn’t refunded us. Not the hotels fault and the desk took note to contact Expedia to hopefully pull that room type off so others don’t end up in the same boat. Would definitely recommend. Don’t book a 2 queen bed with sofa bed accessible room through Expedia as it doesn’t exist.
Séjour de 2 nuits en mars 2024
Réponse de Devon - General Manager le 18 mars 2024
Thank you for sharing your recent experience and your patience and understanding for the room type issue you experienced. Please know that we will work with Expedia to ensure this error is corrected. Thank you again for choosing the Hyatt House King of Prussia!

10/10 Excellent

Tamika

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bartender was great!
Séjour de 1 nuit en mars 2024
Réponse de Devon - General Manager le 18 mars 2024
Thank you for staying with us and sharing kind words about our bartender! We hope to see you again during your travels.

10/10 Excellent

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean and well kept. Pool was very nice and warm. One elevator was broken while we were there and the other was very slow.
Séjour de 1 nuit en mars 2024
Réponse de Courtney le 17 mars 2024
Thank you for your feedback on your stay. We are glad you enjoyed your time overall and will be sure to relay the feedback you provided.

10/10 Excellent

David

Les points forts : Infrastructures et conditions de l’hébergement
Very nice property.
Séjour de 1 nuit en mars 2024
Réponse de Courtney le 17 mars 2024
Thank you for your feedback on your stay. We are glad that you enjoyed the property from top to bottom!

10/10 Excellent

Tanya

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Courtney le 11 mars 2024
Thank you for your 5 star review! We hope you return to us in the near future!

10/10 Excellent

David, Bishopville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hugh suite, we were surprised
Séjour de 1 nuit en mars 2024
Réponse de Courtney le 5 mars 2024
Thank you so much for your positive review! We're so glad you loved the room and can't wait for you to come back!

10/10 Excellent

YADITZA

Voyage en couple
Muy bueno
Séjour de 1 nuit en mars 2024
Réponse de Courtney le 5 mars 2024
Thank you for taking the time to fill out this survey. We're so glad to see that all and all, it was a positive stay! We hope you return to us in the near future.

10/10 Excellent

Heidi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was roomy, the facility was clean. The pool was bath water warm. We LOVED it.
Séjour de 1 nuit en février 2024
Réponse de Devon - General Manager le 29 févr. 2024
Thank you for staying with us and sharing your experience. We hope to see you again when returning to the King of Prussia area!

10/10 Excellent

KATARZYNA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Devon - General Manager le 27 févr. 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to be your hotel of choice when returning to the area!

10/10 Excellent

HEUNG

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very quiet and clean
Séjour de 1 nuit en février 2024
Réponse de Devon - General Manager le 26 févr. 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to be your hotel of choice when returning to the area!

6/10 Satisfaisant

Derya

Voyage en famille
Les points forts : Propreté et personnel et service
Convenient hotel with friendly staff.
Séjour de 1 nuit en février 2024
Réponse de Devon - General Manager le 23 févr. 2024
Thank you for choosing the Hyatt House King of Prussia. We hope you choose to stay with us again when returning to the area!

10/10 Excellent

Deborah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
we had a great time!!
Séjour de 2 nuits en février 2024
Réponse de Devon - General Manager le 20 févr. 2024
Thank you for sharing your recent experience. We hope we are your hotel of choice when visiting King of Prussia!

10/10 Excellent

Subhasis

Voyage en famille
Les points forts : Équipements
We liked it a lot. Will plan a visit again soon.
Séjour de 3 nuits en décembre 2023
Réponse de Devon - General Manager le 20 févr. 2024
Thank you for staying with us and taking the time to share your recent experience. We can't wait to see you again soon!

8/10 Bien

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Toilet was plugged didn’t notice till later That night let person at desk know when we left
Séjour de 1 nuit en février 2024
Réponse de Devon - General Manager le 20 févr. 2024
Thank you for sharing your recent experience and reporting the maintenance issue so we may promptly address it. We hope to be of service to you again!

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved everything
Séjour de 1 nuit en février 2024
Réponse de Devon - General Manager le 19 févr. 2024
Thank you for choosing the Hyatt House and sharing your recent experience. We hope to see you again during your travels!

10/10 Excellent

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Devon - General Manager le 20 févr. 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to be your hotel of choice when returning to the area!