Piscine couverte
Vérifier la disponibilité

Avis sur Embassy Suites by Hilton Philadelphia Airport

3.5 out of 5
Embassy Suites by Hilton Philadelphia Airport
9000 Bartram Avenue, Philadelphia, PA

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 636 avis sur 1675." "
Note des voyageurs de 8 (Bien), d’après 332 avis sur 1675." "
Note des voyageurs de 6 (Satisfaisant), d’après 254 avis sur 1675." "
Note des voyageurs de 4 (Médiocre), d’après 206 avis sur 1675." "
Note des voyageurs de 2 (Horrible), d’après 247 avis sur 1675." "

7,6/10

Propreté

7,8/10

Personnel et service

7,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Danny

Séjour de 1 nuit en décembre 2023
Réponse de judy le 31 janv. 2024
Thank you for your feedback. We are glad you enjoyed your stay with us.

8/10 Bien

Éric

Séjour de 1 nuit en juillet 2023
Réponse de Erin Moore le 6 juil. 2023
I appreciate your time and your words are very kind and much appreciated. It is good to know that ourstaff’s dedication to high customer service does not go unnoticed and your comments serve as motivationto all of us.

10/10 Excellent

Francisco

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Except for the non reusable dishes for breakfast, everything else was excellent!
Réponse de AGM le 24 janv. 2023
Thank you for taking time to share your experience. I am happy to know you found our hotel and its amenities to your liking. We strive to provide gracious, engaging and caring service to our customers, and we look forward to welcoming you back to our hotel in the not-too-distant future!

4/10 Médiocre

Gwladys

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Le site internet est bien trop beau
The website is extremely misleading. There is no restaurant like the one that is advertised, it was not even open anyway, we only had access to the bar food which was not brilliant at all. I had a caesar salad that was a crouton salad and there was so many croutons I just did not touch my plate. Teh lighting was terrible, we ate almost in the dark. The place is lacking light and the pics on the web have been photoshopped. Breakfast was ok, but when no one checks your eligibility to it during the week, they scrutinize everyone at the weekend. Reaching your room is not easy: too many rooms for not enough lifts, slow lifts, and if I had to take the staircase, I would have no idea where to find these easily. Water was warm in the shower, but not hot. Comfy bed but rooms are quite dark. There was no rubbish bin in my bedroom, I had to pick one I found in the corridor. I had to plug my bedroom TV in to make it work because it was not. I needed to print out some documents: none of the 3 printers in the hotel worked. I felt sick in there and now I am in another hotel, I am ok. Go figure. The maintenance staff is extremely polite and nice and will go the extra length to help if necessary. I appreciate very much that a TV monitor had been brought into the conference room too despite this not being the usual request.
Séjour de 4 nuits en août 2022
Réponse de General Manager le 3 oct. 2022
Thank you for choosing to stay with us while in Philadelphia, and I regret to hear that your stay was not a pleasant one as we expected. I have shared your feedback with the team to ensure that we can make the necessary changes to avoid similar issues happening again in the future. It is out wish that you would give us another opportunity to serve you the next time you are in the Philadelphia area. Best regards, General Manager

6/10 Satisfaisant

Ginny

Les points forts : Personnel et service et équipements
Pillows were very uncomfortable, refrigerator leaked water on floor and shower set up was not efficient (couldn’t turn water on without getting wet) and bed was not comfortable. Staff was very nice.
Séjour de 1 nuit en mai 2024

8/10 Bien

Joseph

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Free breakfast
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kerry

Voyage en famille
Loved the omelet guy !
Séjour de 3 nuits en mai 2024

8/10 Bien

Sayantan

Cc
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Sharonda

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Kaneisha

Séjour de 1 nuit en mai 2024

10/10 Excellent

Stacy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed the room layout and the breakfast. Charging for ice was weird. The hot tub was dirty with hair floating in there. I would have skimmed, but no skimmer was to be found. Overall nice stay!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Alisha

Les points forts : Propreté
Séjour de 1 nuit en mai 2024

2/10 Horrible

kaitlyn

They charged my card the day I booked it even though I clicked "pay at check in" and not only did they charge me once. They charged me twice and i have been fighting with them for a week about them giving me my money back. I was on vacation and out and extra $215 for being double charged and they didnt care
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice accommodations.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Stephanie

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very dirty.
Séjour de 1 nuit en mai 2024

8/10 Bien

Selena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pool, rooms were a good size
Séjour de 1 nuit en mai 2024

10/10 Excellent

Deffany

Les points forts : Propreté et personnel et service
Good Stat
Séjour de 2 nuits en mai 2024

10/10 Excellent

Scarlet

Voyage en groupe
Les points forts : Équipements
Could use some updates but was overall very comfortable and convenient. Staff was very friendly.
Séjour de 1 nuit en mai 2024

10/10 Excellent

TaMika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Sameerah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love the hotel
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Danielle

Les points faibles : Infrastructures et conditions de l’hébergement
Ma
Séjour de 1 nuit en avril 2024

10/10 Excellent

Trisha

Séjour de 1 nuit en avril 2024

10/10 Excellent

Tasha

Les points forts : Propreté
Séjour de 1 nuit en février 2024

2/10 Horrible

Gavin

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

PRISCILLA

Les points forts : Personnel et service
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Michelle

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
Nothing
Séjour de 2 nuits en avril 2024

4/10 Médiocre

DONALD

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
We had no AC in our room
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Jessica

Voyage en famille
Les points faibles : Personnel et service
My stay was average. It wasn’t terrible but not the best. I was very disappointed that the pool closed at 8, since we didn’t check in until then we didn’t get a chance to enjoy it. Breakfast was decent yet garbages were overflowing and the cleanliness was lacking. You could tell the staff was not eager to get things cleaned up.
Séjour de 1 nuit en avril 2024

8/10 Bien

Shawna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Eric, Grand Cayman

Voyage en groupe
Les points forts : Personnel et service et équipements
The staff were always very friendly; however, there is evidence that more care needs to be practiced within the rooms. There were obvious broken parts and wall/decor stains and damages that leads to a sore eye upon entering the room. This can be said with confidence as I reserved four rooms, all of which had a similar issue.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

Ryan

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This place was overall nice looking but the entire place smells like weed. It is overbearing. Plus the amenities are limited to a set number of people and are very small
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Abby

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

2/10 Horrible

Kaniyah

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was extremely hot. Keys stopped working the first night. And the room was unacceptable.
Séjour de 2 nuits en mars 2024

8/10 Bien

Mark

Voyage en famille
Les points forts : Propreté et personnel et service
.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Beer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms were clean but on the older side. Staff was very accommodating and friendly! Blankets and pillows could use some updating!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Shaun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in was quick and easy. The staff are extremely helpful and friendly. Extended parking is in a secure lot and was simple to purchase.
Séjour de 1 nuit en avril 2024

8/10 Bien

Beth

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

2/10 Horrible

Peter

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dilapidated furniture, unwashed bathtub.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Michael-Dominic

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk lady that helped me (Ms.T) was amazing and wonderful. My flight was delayed and a big bus had come in filled with students. The hotel was almost sold out and she made sure to make this one of the best stays I have ever had. She was able to get me into a room at last minute, and it was amazing! The service she provided me made a horrible night of delays so worth it! I appreciate her and the wonderful Embassy suites staff so much! Thank you!
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Steven

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just wasn’t a pleasant stay
Séjour de 5 nuits en avril 2024

4/10 Médiocre

Jason

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Starting with the positive- The breakfast was good. Most staff was friendly, and it was an easy 15 minute walk to the train station to get into the city ($6 and a 25 min ride). Room was spacious for two adults and a toddler. However, a number of negatives dampened our stay- the pool was down for almost half of our stay (and it was one of the reasons we booked for our toddler). In our room, the sink stopper was broken, so were some of the hooks on our window shade (letting in parking lot light at night), and the toilet let out a very loud high-pitched screech each time it was flushed. While an iron was provided, the room didn't have an ironing board (leaving me unable to iron my business clothes), and on our next to the last day there, after doing some yoga on the hotel room carpet, I had a severe allergic reaction (my eyes swelled up and I started wheezing) necessitating a visit to the urgent care (this was after 30 minutes of stretching directly on the carpet, and I believe it came from allergens on floor I had touched and breathed in). I'd recommend looking at one of the other airport hotels if you plan to stay in the area.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Bridget

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient to the airport. Good breakfast
Séjour de 1 nuit en avril 2024

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Tasha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This Embassy have the best grill free breakfast ever
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Henry

Séjour de 1 nuit en avril 2024

10/10 Excellent

dawn

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is the best.
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Felix

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Peggy

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Hotel staff couldn't be more helpful... great group of people.. the room itself had spill stains all over the furniture... shower curtain was ripped
Séjour de 1 nuit en avril 2024