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Avis sur Doubletree by Hilton Philadelphia Airport

4 out of 5
Doubletree by Hilton Philadelphia Airport
4509 Island Ave, Philadelphia, PA

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 599 avis sur 1590." "
Note des voyageurs de 8 (Bien), d’après 328 avis sur 1590." "
Note des voyageurs de 6 (Satisfaisant), d’après 241 avis sur 1590." "
Note des voyageurs de 4 (Médiocre), d’après 194 avis sur 1590." "
Note des voyageurs de 2 (Horrible), d’après 228 avis sur 1590." "

7,6/10

Propreté

7,8/10

Personnel et service

6,8/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

2/10 Horrible

Dominique

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
In the room, the bathroom was very dirty and outdated. A bunch of body hair in the shower...not one or two but 40-50 all over the bathtub, hair on the floor and bobby pins under the counter. Rug seems dirty and old too. Very old elevator and cold. Restaurant understaff, considering you have people staying at your hotel waiting for a flight you know people will go downstairs to eat. Tables were left dirty, staff did not have time to go and clean the tables, so we had to take a high table in a corner and bring two chairs there and we went directly to the waiter to ask for food. It was 9pm, on jetlag from Europe so we wanted to eat and go to bed. Not the waiter's fault, but this should be planned accordingly when you know you have people in the hotel. Best experience was with the bus driver, very helpful, important service to keep in place.
Séjour de 1 nuit en mars 2024
Réponse de Management le 25 mars 2024
Thank you for your review, Dominique. We apologize for any inconvenience you may have experienced during your stay and will share your comments with our team. We look forward to your future stay with us.

8/10 Bien

Esther

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property too old
Séjour de 1 nuit en mai 2024
Réponse de Management le 28 mai 2024
Thank you for your review, Esther. We appreciate your feedback and will share your comments with our team. We look forward to your future stay with us!

10/10 Excellent

Maria de Lourdes

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Management le 27 mai 2024
Thank you for your review, David. We look forward to your future stay with us!

10/10 Excellent

Brenda

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Convenient to airport
Séjour de 1 nuit en mai 2024
Réponse de Management le 26 mai 2024
Thank you for your review, Brenda. We look forward to your future stay with us.

8/10 Bien

Dominic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Management le 25 mai 2024
Thank you for your review, Dominic. We look forward to your future stay with us.

2/10 Horrible

Natasha

Voyage d’affaires
Les points faibles : Équipements
Customer service was awful.
Séjour de 1 nuit en mai 2024
Réponse de Management le 23 mai 2024
Thank you for your review, Natasha. We apologize that you did not enjoy your stay. We strive to exceed guest expectations with each visit. We will discuss your comments with our team and look to improve before your next stay with us!

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All of the staff was extremely friendly. This truly is the city of brotherly love.
Séjour de 1 nuit en mai 2024
Réponse de Management le 22 mai 2024
Thank you for your review, Scott. We appreciate your feedback and look forward to your future stay with us!

2/10 Horrible

Fumitake

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bad attitude from the front desk for room cleaning. After staying one night, even we requested at the front desk for cleaning the room in the morning, nobody clean the room at all. By the way, the room carpet is too old so that it smells badly.
Séjour de 2 nuits en mai 2024
Réponse de Management le 21 mai 2024
Thank you for your review, Fumitake. We apologize for any inconvenience you may have experienced during your stay. We strive to exceed guest expectations with each visit. We will discuss your comments internally as a team to determine how we can improve for your next visit!

8/10 Bien

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Management le 22 mai 2024
Thank you for your review, William. We look forward to your future stay with us.

2/10 Horrible

Yanaira

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel felt unsafe. The room didn’t even have a mini fridge this was not listed on the description. The tub had rust in it. The hotel bar was dirty and felt unsanitary
Séjour de 2 nuits en mai 2024
Réponse de Management le 20 mai 2024
Thank you for your review, Yanaira. We apologize that you did not enjoy your stay. We strive to exceed guest expectations with each visit. We will share your comments with our team and look forward to your future stay with us.

6/10 Satisfaisant

Stephane

Les points faibles : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Management le 20 mai 2024
Thank you for your review, Stephane. We look forward to your future stay with us.

2/10 Horrible

todd

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very old and unkept. Feels very grimy and dirty. Really disappointed.
Séjour de 1 nuit en mai 2024
Réponse de Randy - General Manager le 19 mai 2024
Thank you for the feedback. We do apologize for the inconveniences you experienced. We will be starting a complete renovation project in January of 2025.

6/10 Satisfaisant

Martin

Voyage d’affaires
Les points forts : Propreté
Was too long to wait for the shuttle at the airport, higher than the 30 minutes announced. Some of the room’s accessories could do with a refresh. Restaurant is ordinary…
Séjour de 1 nuit en mai 2024
Réponse de Randy - General Manager le 19 mai 2024
Thank you for the feedback, we appreciate it and will use to make improvements moving forward. We will be starting a complete hotel renovation in January of 2025.

6/10 Satisfaisant

Angelo

Les points forts : Infrastructures et conditions de l’hébergement
Nothing
Séjour de 1 nuit en mai 2024
Réponse de Management le 20 mai 2024
Thank you for your review, Angelo. We look forward to your future stay with us.

2/10 Horrible

Lindsay

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Have been waiting almost an hour for airport shuttle to get to the airport. Front desk says it runs every thirty minutes but when it came by it was full.
Séjour de 1 nuit en mai 2024
Réponse de Management le 21 mai 2024
Thank you for your review, Lindsay. We apologize for the inconvenience and will share your comments with our team. We strive yo ex eed guest expectations and will work towards accomplishing that goal. We look forward to your future visit with us.

6/10 Satisfaisant

Kevin, Philadelphia

Séjour de 1 nuit en mai 2024
Réponse de Randy - General Manager le 19 mai 2024
Thank you for staying with us. We appreciate your feedback.

2/10 Horrible

Helal

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very dirty and old tables In the room
Séjour de 1 nuit en mars 2024
Réponse de Management le 25 mai 2024
Thank you for your review, Helal. We apologize for any inconvenience you may have experienced during your stay and will share your comments with our team.

2/10 Horrible

Helal

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very dirty inside the room
Séjour de 1 nuit en avril 2024
Réponse de Management le 26 mai 2024
We're sorry to see that you didn't enjoy your stay. We look forward to another opportunity in the future.

8/10 Bien

ROBERT

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Randy - General Manager le 14 mai 2024
Thank you for staying with us. We appreciate your business and look forward to welcoming you back.

10/10 Excellent

Dawn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location close to the airport, which I chose because I was arriving late and leaving early. Great shuttle service and awesome food and beverages. Welcoming and friendly staff, and room spacious, with great bathroom.
Séjour de 2 nuits en mai 2024
Réponse de Management le 13 mai 2024
Thank you for your review, Dawn. We look forward to your future stay with us!

10/10 Excellent

Abbie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfy bed and quiet
Séjour de 1 nuit en mai 2024
Réponse de Management le 13 mai 2024
Thank you for your review. We look forward to your future stay with us!

8/10 Bien

Katherine

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Randy - General Manager le 13 mai 2024
Thank you for staying with us. We appreciate your business and feedback.

6/10 Satisfaisant

William C

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Management le 13 mai 2024
Thank you for your review, William. We look forward to your future stay with us!

8/10 Bien

Benjamin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Management le 13 mai 2024
Thank you for your review, Benjamin. We look forward to your future stay with us!

8/10 Bien

Craig

Beds were very comfortable. Everything was clean. Drive through outside had a crumbling ceiling with falling stucco.
Séjour de 1 nuit en mai 2024
Réponse de Management le 11 mai 2024
Thank you for your review, Craig. We will share your comments with our team.

10/10 Excellent

Louis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy access Rooms reasonless Staff excellent
Séjour de 1 nuit en mai 2024
Réponse de Management le 10 mai 2024
Thank you for your review, Louis. We look forward to your future stay with us!

4/10 Médiocre

cindy

Les points faibles : Infrastructures et conditions de l’hébergement
N/A
Séjour de 1 nuit en mars 2024
Réponse de Management le 10 mai 2024
Thank you for your review, Cindy. We apologize that we did not meet your expectations but look forward to another opportunity to exceed them in the future!

4/10 Médiocre

MARY

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I was shocked to find such a poor quality room at this hotel especially with how expensive it was. My biggest complaint was the shower. After a long day of traveling all I wanted was a good hot shower with good water pressure and a nice bed. Well, i couldnt get the water to more then one temperature even if i tried for a long time turning the knob different ways. And the water pressure was so low i couldnt even rinse my hair properly. Plus it smelled musty in the bathroom/shower area. No fridge or microwave in the room. Over all a disappointing stay.
Séjour de 1 nuit en mai 2024
Réponse de Management le 8 mai 2024
Thank you for your review, Mary. We apologize that your experience was less than perfect. We take pride an exceeding guest expectations with each stay. Your comments will be shared and discussed with our team to improve for your future stay with us.

10/10 Excellent

Jeanine

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
I liked the hotel but my tv was messed up and I was charged for the internet after I was told it was free.
Séjour de 2 nuits en mars 2024
Réponse de Management le 8 mai 2024
Thank you for your review, Jeanine. We apologize for any inconvenience you may have experienced during your stay. At our facility, standard internet is offered complimentary. We do offer an upgraded version if that is needed at a small cost. In reviewing your folio, I do not see any internet charge on your folio. We appreciate you staying with us and look forward to your future stay!

10/10 Excellent

Angelic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Randy - General Manager le 7 mai 2024
thank you for the feedback. We appreciate your business.

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay.
Séjour de 1 nuit en mai 2024
Réponse de Management le 5 mai 2024
Thank you for your review Andrew. We look forward to your future stay with us.

6/10 Satisfaisant

George Elder

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We just slept a couple of hours before our flight. Limited view of property.
Séjour de 1 nuit en mai 2024
Réponse de Management le 5 mai 2024
Thank you for your review, George. We look forward to your future stay with us.

10/10 Excellent

Annemarie

Séjour de 1 nuit en avril 2024
Réponse de Management le 25 mai 2024
Thank you for your review, Annemarie. We look forward to your future stay with us.

8/10 Bien

Monica

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Management le 5 mai 2024
Thank you for your review, Monica. We look forward to your future stay with us.

6/10 Satisfaisant

M

Séjour de 1 nuit en mai 2024
Réponse de Management le 25 mai 2024
Thank you for your review. We look forward to your future stay with us.

6/10 Satisfaisant

victor

Les points faibles : Équipements
Signs promote staff or self parking, but no one is available to park your car. Room key did not work to open the parking gate so I could self-park. Staff that i did interact with (front desk, shuttle driver) were mediocre in their welcome, enthusiasm to help, and friendliness. Room had no mini fridge; hotel had no available restaurant or cafe. Even for an airport hotel, it felt unremarkable for the price paid. I expect better from Doubletree
Séjour de 1 nuit en avril 2024
Réponse de Management le 2 mai 2024
Thank you for your review, Victor. We apologize for any inconvenience you may have experienced during your stay and will share your comments with our team so that we can improve our service for your next visit. We do offer 3 separate outlet opportunities at the property. Landing serves a full breakfast buffet each morning. Cafe Express offers grab and go until noon. Players is open in the evening for dinner and drinks until midnight. We would be delighted to have you dine with us the next time you are in town.

10/10 Excellent

Kamronbek

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Management le 2 mai 2024
Thank you for your review, Kamronbek. We look forward to your future stay with us.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great dtay
Séjour de 1 nuit en avril 2024
Réponse de Management le 1 mai 2024
Thank you for your review, Michael. We look forward to your future stay with us.

4/10 Médiocre

Stephen

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The shuttle was 75 minutes late. When I called to check on status, phone never picked up. Front desk understaffed for apparently over booked hotel. Waited 30 minutes to check in. Reserved and paid for king not available, sent to a double No refund. Room was shabby. Never staying here again.
Séjour de 1 nuit en avril 2024
Réponse de Management le 1 mai 2024
Thank you for your review, Stephen We apologize for any inconvenience you may have experienced during your stay and will share your comments with our team.

8/10 Bien

Ty'Janique

Séjour de 1 nuit en avril 2024
Réponse de Management le 21 mai 2024
Thank you for your review, Ty. We look forward to your future stay with us.

6/10 Satisfaisant

cortney

Les points forts : Personnel et service
Ok for a quick stay, rooms need renovations.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Bob

Voyage en famille
Les points faibles : Équipements
Very worn room
Séjour de 4 nuits en avril 2024
Réponse de Management le 30 avr. 2024
Thank you for your review, Bob. We appreciate your feedback and will share your concerns with our team. We look forward to your future stay with us!

2/10 Horrible

Lixeida

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The service wasn't that bad, but the room was dirty and full of dust and the bathroom had a spider, the bathtub was in poor condition and in general everything looked dirty and worn out.
Séjour de 1 nuit en avril 2024
Réponse de Randy - General Manager le 29 avr. 2024
Thank you for staying with us and for commenting about your stay. We will use this feedback to improve.

8/10 Bien

Sevonne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Management le 30 avr. 2024
Thank you for your review, Sevonne. We look forward to your future stay with us.

6/10 Satisfaisant

Cressida

Les points forts : Propreté
Séjour de 3 nuits en avril 2024
Réponse de Management le 30 avr. 2024
Thank you for your review, Cressida. We look forward to your future stay with us.

10/10 Excellent

Jessie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Transportation to and from the airport was so easy! Pool was small yet it worked for the kids. Very clean and polished.
Séjour de 8 nuits en avril 2024
Réponse de Randy - General Manager le 26 avr. 2024
Thank you for staying with us. We are happy to hear that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Beatriz

Séjour de 1 nuit en avril 2024
Réponse de Randy - General Manager le 16 mai 2024
Thank you for staying with us. We appreciate the business and positive review.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Management le 27 avr. 2024
Thank you for your review, James. We look forward to your future stay with us.

10/10 Excellent

Rasheed

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place, close to airport shuttle and shuttle is clutch!
Séjour de 2 nuits en avril 2024
Réponse de Management le 25 avr. 2024
Thank you for your review, Rasheed. We look forward to your future stay with us.

8/10 Bien

Linda

Les points forts : Personnel et service
Trash cans in the lobby were full, coffe table was dirty and the carpet was too.
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thank you for your review, Linda. We apologize for any inconvenience you may have experienced during your stay and will share your comments with our team. We look forward to your future stay with us.