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Avis sur Clarion Hotel Philadelphia International Airport

2.5 out of 5
Clarion Hotel Philadelphia International Airport
76 Industrial Hwy, Route 291, Essington, PA

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 216 avis sur 772." "
Note des voyageurs de 8 (Bien), d’après 201 avis sur 772." "
Note des voyageurs de 6 (Satisfaisant), d’après 147 avis sur 772." "
Note des voyageurs de 4 (Médiocre), d’après 105 avis sur 772." "
Note des voyageurs de 2 (Horrible), d’après 103 avis sur 772." "

7,2/10

Propreté

7,6/10

Personnel et service

6,6/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

8/10 Bien

Sara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021
Réponse de lb le 19 oct. 2021
Thank You for your feedback

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
personnel pas tres accueillant, atmosphere lourde, aucun service a proximité

10/10 Excellent

Naimah

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Personnel et service et équipements
The hotel itself could use some deep clean and slight renovations but the staff was great. Everyone was very attentive and helpful. Thank you to 1 of the front desk staff, she was very helpful, understanding and patient. I will book this hotel in the near future for a stay :)
Séjour de 1 nuit en mai 2024

4/10 Médiocre

SADATH HUSSAIN

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Starting with area, I did not feel like it is safe. When I booked online it had good rating in all categories. Not sure why is like that. Except it is closer to PHL airport I did not like this area. Have free parking but was not maintained well, hotel needs lot of renovation outside and inside. I got little early and front desk kind enough to check in early. I thought to get some rest, but A/C was not working, we called 3 times in 30 mins and nobody showed up from maintenance team. It was suffocating. So asked front desk to change the room, we got new room. Here A/C is working but refrigerator is not working and I don’t have energy to change the room again. Room condition was not good starting from Carpet, uncomfortable full size beds, pillows were terrible, walls have holes may be earlier there were some frame or something which was not closed, all corners it was not cleaned properly. I felt like going checkout and go to some other area for better hotel. I’m not going to come to this area again.
Séjour de 1 nuit en mai 2024

10/10 Excellent

russell

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great. Room was fine but had little ants in the bathroom. Parking was an issue. Hotel also is conference centerand had a large event. Took me over 20 minutes to find parking and I only got that spot because I followed family from lobby to where they were parked
Séjour de 1 nuit en mai 2024

8/10 Bien

Eric

Voyage en famille
Les points forts : Propreté et personnel et service
Staff is excellent. Super friendly and personable. They are the best part of the hotel! 5 star service!
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Felix

Les points forts : Personnel et service
Les points faibles : Propreté
The property was convenient to the airport. Flying in after hours reaching the shuttle was a problem.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was great I lost my earbuds they were found and brought down to the front desk the honesty was great overall a very pleasant stay ✊
Séjour de 1 nuit en mai 2024

4/10 Médiocre

David

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room had no towels. Pillows was so cheap and dirty
Séjour de 1 nuit en mai 2024

10/10 Excellent

Dale

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Too noisy for me.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

evelyn

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dirt room. You can see hair in the sink, tub, towel, bed. The carpet is sticky ( probably someone spilled something before). The sink is clotted.
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Kemeasha

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Property could be kept cleaner. The garbage by the elevators on each floor were literally over flowing and the towels were not properly cleaned
Séjour de 1 nuit en avril 2024

2/10 Horrible

Hemamalini

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The front desk staff was rude to start with. Rooms are outdated, needs complete make over for the price they charge.Bed and pillows are awful.There was no towels in the room. When asked, Surprised by the rude behavior of the house keeping. Not able to reach the front desk or the house keeping from the room. They treat you like as if we are staying for free. I have travelled a lot and stayed in many places. This hotel was the worst in my 30 yrs of experience. Expedia should take the hotel off of their list.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Jennifer

Les points faibles : Personnel et service
Rude van driver. Not enough staff to take care of customers at the front desk. Long wait times. Restaurant was supposed to close at 10. I waited for about 10 minutes with no one to greet me. Then was told the kitchen closed at 9:30. Will not return.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Lynette Lopez

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
They don't clean your room until the 3rd day. We got to the room and the key didn't work, the bathroom sink was clogged I have call to get it fixed they said that they was on their way but they came around 730pm. We are not talking about the carpet it looks like the vacuum have never met the carpet. The trash is another story you need to put it next to the ice machine because there's no other please.
Séjour de 4 nuits en avril 2024

8/10 Bien

Jimmy

Decent stay
Séjour de 2 nuits en avril 2024

8/10 Bien

YUNG

Séjour de 1 nuit en avril 2024

10/10 Excellent

Carlton

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Janet, Millsboro

Les points forts : Personnel et service
The restaurant was extremely limited for food offerings.
Séjour de 1 nuit en avril 2024

8/10 Bien

Bobby

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The restaurant and staff were excellent and very friendly.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Brian

Les points forts : Propreté
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Emelin

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Jordan

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The ladies in the front desk were amazing and very nice and gave me 5 star treatment
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Michael

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Old outdated rooms, piss stains on couches and heavily stain mattresses
Séjour de 1 nuit en avril 2024

8/10 Bien

Patti

Voyage en groupe
Everyone was very helpful. Restaurant needed more help.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Christopher

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
1 Hour to check in. Couldn't be a worse run front desk anywhre.
Séjour de 1 nuit en avril 2024

2/10 Horrible

John

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The worst service I have experienced in 55 years of traveling around the world. The word service does not exist in this place! ‘Oh, you have a problem, I don’t give a rat’s ass’ is the impression you get from the staff and the manager is the worst culprit of all! April 12, 2024 at 9:40 in case Clarion cares!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was comfortable
Séjour de 2 nuits en avril 2024

8/10 Bien

Juan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good. Just didn’t have the regular room service that most hotels offer.
Séjour de 4 nuits en avril 2024

2/10 Horrible

Mighty Niagara

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Upon entering the room i discovered the balcony door is unlocked. The toilet was made for a toddler. The carpet was really gross and moved when you walked on it. There is usually a comfortable chair in most hotels I've stayed in. This did not. It had two chairs that looked like they were from someone's kitchen. The bed was the worst bed I've ever used in my life. It felt like a bunch of cardboard boxes. There was music from the bar so loud it was bumping in my room on the 3rd floor. Run from this place.

10/10 Excellent

Isaiah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great
Séjour de 2 nuits en avril 2024

8/10 Bien

Alma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

10/10 Excellent

Alex

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
EXTREMELY GREAT STAFF. Nicest and most helpful folks for a very stressful weekend.
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Renz Matthew

Séjour de 3 nuits en avril 2024

8/10 Bien

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Stephanie

Les points forts : Personnel et service
This place was severely outdated. One of the elevators I almost fell in because chipping on the floor. I had a small hole in my wall, kinda like a peep hole, instantly covered that up! The shower kept making a very loud screaming noise, used it once and was afraid to use it again. They have a small little store that's open 24 hours. It was very convenient. Only downside was you had to get the items then go to the main check in desk to cash out. But the women at the front desk were very nice the entire time. The restaurant was okay they just had very weird hours. One of the nights there was a party downstairs and I could hear the music (and I was on the 4th floor). Thankfully the music stopped at midnight. I would stay here again after it is more updated due to the staff. Even the woman at the restaurant who was the waitress and server was super pleasant. She was the only one and was nice even when people like me showed up at 9:30 (fresh off the plane) to order food.
Séjour de 4 nuits en avril 2024

2/10 Horrible

Joseph

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The place should be condemed, I think they had a water leak on the 6th floor. Smelled of mold the second you step off the elevator. Ceiling falling about and the walls are damaged. The bed was a joke and had some type of pad on it, blanket was as thin as paper. I would NEVER stay at this place again.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Alex

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Parking gets full but overall great
Séjour de 1 nuit en avril 2024

8/10 Bien

Richard

Voyage en famille
Les points forts : Propreté et personnel et service
Has shuttle from airport. But the phine number on the reservation is for the front desk not the shuttle. 45 min cold wait at airport for shuttle.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Crystal

Les points faibles : Propreté
Séjour de 1 nuit en avril 2024

10/10 Excellent

Patricia

Convenient to airport.
Séjour de 1 nuit en mars 2024
Réponse de LB le 1 avr. 2024
Thank you for your feedbak

10/10 Excellent

Chapella

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de LB le 28 mars 2024
Thank You for your feedback

10/10 Excellent

Kirsten

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s an older facility but still nice. It’s clean and works for our needs. We use the stay and park for trips at the airport.
Séjour de 1 nuit en février 2024
Réponse de LB le 28 mars 2024
Thank You for your feedback and we thank You for staying with us

2/10 Horrible

Sabria

Voyage en famille
There were two bugs in my room under the mattress they stated that the hotel is located around a nature park and they looked like stink. Bugs so they weren’t going to do anything I tried reaching corporate, didn’t hear anything yet
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Neisha

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is definitely in need of an upgrade. Had my room transferred to a “better room” but this hotel really lacks on cleanliness. Overnight manager was rude.
Séjour de 1 nuit en mars 2024
Réponse de BA le 1 avr. 2024
We truly apologize for experiencing a less than perfect stay. We will share your feedback with the proper departments for training

6/10 Satisfaisant

Wondwosen, Bremerton

Les points forts : Personnel et service
Les points faibles : Propreté
The room Smell . I had to open the window so I can get fresh air
Séjour de 1 nuit en mars 2024
Réponse de LB le 1 avr. 2024
So sorry your encountered this issue. I would hope a manager offered to correct this for you. We will connect with the housekeeping dept. Our apologies again and Thank You for your feedback

10/10 Excellent

eric

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was super friendly and exhibited excellent customer service. Quiet. My room was clean. Housekeeping didn’t miss a beat. The wings at the restaurant were great and the bartenders were too.
Séjour de 3 nuits en février 2024
Réponse de LB le 28 mars 2024
Thank you very much for your feedback and we look forward to sharing your experience with the team. Hope to have you as our guest again soon.

4/10 Médiocre

Antonieta, Middletown

Voyage en famille
My first impression hotel looks good outside parking is horrible they use their property for airport parking was assigned a room that was dirty and not yet cleaned will never stay at a clarion hotel again
Séjour de 1 nuit en février 2024
Réponse de LB le 1 avr. 2024
We apologize for the less than Perfect stay. We will be connecting with the proper departments regarding your feedback.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de LB le 28 mars 2024
Thank You for your feedback

10/10 Excellent

cristian

Séjour de 2 nuits en février 2024
Réponse de LB le 1 avr. 2024
Thank You for your feedback