Avis sur Aloft Philadelphia Downtown
Aloft Philadelphia Downtown
101 North Broad Street, Philadelphia, PA
Avis
8,6
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
4 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 6 mars 2024
Thank you for the 4-star rating, Estelle!We are delighted to see that you had a wonderful time at Aloft Philadelphia Downtown. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne surprise au centre de Philadelphie
Voyageur vérifié
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 31 janv. 2024
Nous sommes ravis d'apprendre que vous avez apprécié votre séjour à l'Aloft Philadelphia Downtown, en particulier notre emplacement central et nos équipements tels que la machine à expresso en libre-service et les jeux. Nous prenons note de vos commentaires sur nos offres de petit-déjeuner et vous assurons que nous nous efforçons toujours d'équilibrer qualité et commodité pour nos clients. Nous espérons vous accueillir bientôt pour une autre visite agréable.
10/10 Excellent
FARES, BLIDA
26 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
FARES
Réponse de Customer Service le 27 août 2023
Thanks, Fares! It's outstanding your time at Aloft Philadelphia Downtown was fantastic. We can't wait until your next visit!
8/10 Bien
Yannick
Voyage en couple
16 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yannick
Séjour de 3 nuits en août 2022
8/10 Bien
Pascale, NY
11 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pascale
Séjour de 2 nuits en novembre 2018
10/10 Excellent
Adriane
28 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Adriane
Séjour de 1 nuit en mai 2024
10/10 Excellent
Punita
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Punita
Séjour de 3 nuits en mars 2024
6/10 Satisfaisant
Rosalind
Voyage d’affaires
26 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rosalind
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 27 mai 2024
Rosalind, thank you for sharing your thoughts. It is important to us that our guests have a positive experience. Your feedback about cleanliness and room amenities will be shared with the relevant teams. We hope to have another opportunity to better serve you in the future.
10/10 Excellent
Joshua C.
Voyage en groupe
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua C.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 18 mai 2024
Joshua,Thank you for sharing your experience! The team at Aloft Philadelphia Downtown is thrilled to hear you enjoyed our excellent location and found our team members friendly. We apologize for the inconvenience with your shower amenities. We're looking forward to welcoming you back in the future!
6/10 Satisfaisant
Matt
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matt
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 16 mai 2024
Matt, thank you for sharing your experience. Your feedback is important, and we hope to have the opportunity to improve your stay next time. Safe travels!
8/10 Bien
Tahesha, Mount Vernon
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tahesha
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 15 mai 2024
Tahesha, it's pleasing to know you enjoyed the proximity of Aloft Philadelphia Downtown to several local attractions and conveniences. We pride ourselves on our advantageous location, making your city exploration effortless. Your mention of the local population will be taken into account as we continue to work closely with the community to ensure a comfortable experience for our guests. Thank you for your review and we hope to welcome you back soon.
6/10 Satisfaisant
Shaina
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shaina
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 9 mai 2024
Shaina, thank you for sharing your thoughts. It's encouraging to hear the beauty of the property and our team members meet your expectations. As for the issue regarding the fee disclosure and parking situation, these are areas we take seriously, as we strive to ensure your experience is as seamless and hassle-free as possible. We appreciate your insight and will continue to work on enhancing our services. We hope to see you back at Aloft Philadelphia Downtown again in the near future.
10/10 Excellent
Juan
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juan
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 8 mai 2024
Juan, it's fantastic to hear that you appreciated your visit at Aloft Philadelphia Downtown. Noted on parking, we're continuously seeking better ways to enhance guest experiences. We're glad that everything else was up to your satisfaction. Thrilled for your return visit.
10/10 Excellent
Bobbette
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bobbette
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 5 mai 2024
Bobbette, it's fantastic to hear that you had a positive experience at Aloft Philadelphia Downtown. It certainly brightens our day knowing our team members were able to assist you effectively. We hope you will visit us again soon.
8/10 Bien
Brad
Voyage d’affaires, Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brad
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 4 mai 2024
Brad, it's wonderful to hear that your experience at Aloft Philadelphia Downtown was positive. We're delighted our ideal location close to various attractions was beneficial to your stay. We hope to have the pleasure of welcoming you back in the near future.
10/10 Excellent
Natalia
2 mai 2024
Natalia
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 23 mai 2024
Natalia, the entire team at Aloft Philadelphia Downtown is thrilled to see your high rating! We are delighted that you enjoyed your stay and hope to welcome you back soon.
8/10 Bien
Karina
Voyage en groupe, Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karina
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
Karina, thank you for your kind review. We're thrilled at Aloft Philadelphia Downtown to hear your check-in was efficient and you've enjoyed your time at the W XYZ bar. It's great to know our team members, such as Q, contributed to your positive experience. Come visit us again soon!
10/10 Excellent
Mary
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mary
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Mary, thank you for sharing your pleasant experience at Aloft Philadelphia Downtown. We're delighted you enjoyed our prime location and found our team members helpful. The charm of our historic property does come with a few quirks, like the vintage elevators. We appreciate your patience and understanding with them. We hope you'll choose to stay with us again for another enjoyable visit!
10/10 Excellent
Colleen
28 avr. 2024
Colleen
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 19 mai 2024
Thank you for sharing, Colleen!At Aloft Philadelphia Downtown, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
8/10 Bien
PATRICIA
Voyage d’affaires
24 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
PATRICIA
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Patricia, thank you for sharing your experience. We sincerely regret that the cleanliness wasn't in line with our usual high standards. We assure you that the cleanliness of your room and a seamless elevator journey are our team's priority. Your comments have been shared with our team to introduce improvements. We hope to have the opportunity to provide you with a more elevated experience on your next visit.
10/10 Excellent
Omar, New York
24 avr. 2024
Omar
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 mai 2024
Omar, thank you for choosing Aloft Philadelphia Downtown. We're thrilled to see your perfect rating and we hope to host you again soon for another great experience!
10/10 Excellent
Andrew
19 avr. 2024
Andrew
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 10 mai 2024
Thank you for the amazing rating, Andrew!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Aloft Philadelphia Downtown soon!Thanks again for leaving your feedback!
10/10 Excellent
Noshin
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Noshin
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 20 avr. 2024
Noshin, thank you for your positive feedback! We are thrilled to know you found your room at Aloft Philadelphia Downtown spacious and cozy. We aim to provide comfort to our guests and it's encouraging to hear we met that mark for you. We hope to welcome you back soon.
10/10 Excellent
Brenda
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brenda
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 17 avr. 2024
Brenda, it's fantastic to hear that you admired the chic decor at Aloft Philadelphia Downtown and found its location advantageous for visiting the Philly Flower Show. We understand your comments about valet parking and assure you it's aimed at providing a seamless, convenient experience to our guests. We can't wait to welcome you back for your next city adventure.
10/10 Excellent
Benjamin
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Benjamin
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 11 avr. 2024
Benjamin, it's delightful to read about your smooth check-in experience at Aloft Philadelphia Downtown. We're pleased our team members made you feel welcome. Thank you for choosing our hotel, and we hope to welcome you back soon.
10/10 Excellent
Richard
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 avr. 2024
Richard, thank you for taking the time to share your experience at Aloft Philadelphia Downtown. We're delighted to know you enjoyed your stay. We understand that parking can be challenging in city centers and we appreciate your patience with this matter. Looking forward to welcoming you back to our hotel in the future.
8/10 Bien
Brandon
Voyage en couple
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brandon
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 4 avr. 2024
Brandon, it's indeed delightful to know you appreciated the strategic position of Aloft Philadelphia Downtown. We look forward to welcoming you back during future visits to our city.
10/10 Excellent
Prakash
Voyage d’affaires
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Prakash
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 3 avr. 2024
Prakash, it's wonderful to hear that you appreciated the security and location of Aloft Philadelphia Downtown. We're truly grateful for your feedback and hope you'll choose to stay with us again when your travels bring you back to Philadelphia.
10/10 Excellent
Jessica
Voyage en couple
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 3 avr. 2024
Jessica, it's wonderful to hear that you had a pleasing stay at Aloft Philadelphia Downtown. We're delighted you appreciated our prime location and dedicated team members. It would be our joy to welcome you back in the future! Thank you for considering us as your preferred choice.
8/10 Bien
Torsten
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Torsten
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 3 avr. 2024
Torsten, thank you for your rating of Aloft Philadelphia Downtown. We're glad that your stay with us met your expectations and hope to have the opportunity to serve you again soon.
8/10 Bien
Fanny
1 avr. 2024
Les points forts : Propreté et personnel et service
Fanny
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 3 avr. 2024
Fanny, it's wonderful to see your commendable rating for Aloft Philadelphia Downtown. We're glad that you had a pleasant experience and we hope to welcome you back soon for another memorable stay. Safe travels!
10/10 Excellent
jamal
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jamal
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 28 mars 2024
Jamal, it's wonderful to hear that the team at Aloft Philadelphia Downtown was able to assist in your journey to explore the city. Your positive experience from arrival to departure is what we strive for. We look forward to welcoming you back for more great suggestions and top-notch service.
10/10 Excellent
Sandie
Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sandie
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Sandie, it's heartening to know that you had an exceptional experience at Aloft Philadelphia Downtown. We're particularly glad that you found our team members to be friendly and personable, and that our valet service team added to your positive experience. Your appreciation for the cleanliness and convenience of our establishment is sincerely valued. We eagerly look forward to your next visit.
8/10 Bien
Steve
Voyage en groupe, Voyage d’affaires
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steve
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Steve, it's wonderful to hear that you loved the strategic location and pleasant room aesthetics of Aloft Philadelphia Downtown. We do our best to provide our guests with an enjoyable stay.We see that noise-related concerns affected your overall experience. Please know that we take feedback like this to heart and are looking at ways to minimize noise disruptions in the future. We appreciate your understanding and look forward to having you back soon.
10/10 Excellent
Shifra
Voyage en famille
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shifra
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 24 mars 2024
Shifra, it's wonderful to hear that you enjoyed the warm ambience of our rooms at Aloft Philadelphia Downtown. We're glad our inviting lobby and well-appointed bar added to your overall experience. We look forward to your next visit.
10/10 Excellent
Cheyenne
Voyage en couple
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheyenne
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 19 mars 2024
Cheyenne, it's wonderful to hear that you had such a fabulous experience at Aloft Philadelphia Downtown. We aim to create an environment our guests love and it is great to see that reflected in your visit. We hope to offer you the same fantastic experience on your next visit.
8/10 Bien
Aniya
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aniya
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 20 mars 2024
Aniya, thank you for taking the time to rate your recent stay at Aloft Philadelphia Downtown. We are pleased to know that your experience with us was generally positive. We would love to hear more about your stay in the future to make your next visit even better. We look forward to welcoming you back.
10/10 Excellent
Shiva
17 mars 2024
Shiva
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 7 avr. 2024
Thanks for the perfect rating, Shiva! We can't wait to see you again soon for another amazing experience at Aloft Philadelphia Downtown. Have a great day!
10/10 Excellent
Ismael
Voyage en groupe
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ismael
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 19 mars 2024
Ismael, it's delightful to hear your stay at Aloft Philadelphia Downtown was nothing short of perfection. We take pride in offering guests stellar experiences and pleased that we succeeded in your case. Thank you for sharing your feedback, and we eagerly await your return visit.
4/10 Médiocre
Susan
Voyage d’affaires
16 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 17 mars 2024
Susan, we're sorry to hear that your experience fell short of the exceptional rating expectations. We strive to offer a unique experience compared to traditional accommodations, and we truly regret that it seemed to not come across during your stay. Feedback such as yours is highly appreciated and allows us to continuously improve.
10/10 Excellent
Marissa
Voyage en couple
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marissa
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 17 mars 2024
Marissa, it's wonderful to hear that you enjoyed your first stay at Aloft Philadelphia Downtown. It's fantastic that you appreciated the hotel's aesthetics and the friendliness of our team members. We can't wait to welcome you back for another memorable experience!
10/10 Excellent
Seth
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Seth
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 16 mars 2024
Seth, it's wonderful to hear that you enjoyed your stay at Aloft Philadelphia Downtown. We take pride in providing a memorable experience for our guests and we're pleased that we were able to achieve that for you. We look forward to welcoming you back in the future.
10/10 Excellent
Iara
Voyage en groupe, Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Iara
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 11 mars 2024
Iara, it's great to hear your stay at Aloft Philadelphia Downtown was an enjoyable one. We are delighted that you appreciated our convenient location, fun amenities, and the exceptional hospitality provided by our team members. We'd love to welcome you back for another exciting stay in the future.
10/10 Excellent
Mike
Voyage en famille
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mike
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 11 mars 2024
Mike, thank you for your kind recognition of our team members at Aloft Philadelphia Downtown. We are thrilled to hear they made your stay enjoyable. We look forward to welcoming you back soon!
10/10 Excellent
Yoshi
8 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yoshi
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 10 mars 2024
Yoshi, it is a pleasure to hear that you had an exceptional stay at Aloft Philadelphia Downtown. Thank you for your top rating. We hope to see you again soon for another memorable experience.
10/10 Excellent
Stephanie, Philadelphia
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 9 mars 2024
Stephanie, we are thrilled to read your positive feedback about Aloft Philadelphia Downtown. It's pleasing to hear that you enjoyed our room's comfort, spaciousness and the spectacular 12th-floor view. We're also glad our location suited your needs.We appreciate your note regarding the valet parking situation as well. Each of our team members has a unique skillset, and we apologize for any inconvenience. We will certainly share this feedback to improve our services. We look forward to welcoming you back in the future.
10/10 Excellent
Flora
Voyage en couple
6 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Flora
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 7 mars 2024
Flora, it is wonderful to hear about your enjoyable experience at Aloft Philadelphia Downtown. We're thrilled you appreciated our prime location, immaculate facilities, welcoming team members, and the fun-filled lobby. We look forward to welcoming you back for another memorable stay.
10/10 Excellent
Anne
Voyage en couple
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 7 mars 2024
Anne, it's wonderful to hear that you found the location of Aloft Philadelphia Downtown beneficial, especially in proximity to the convention center. We're delighted you had such a pleasing experience with us. We look forward to welcoming you back on your next visit to Philadelphia.
2/10 Horrible
Michelle
5 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Michelle
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 7 mars 2024
Michelle, it seems you've experienced some difficulties during your stay. We regret that your expectations may not have been met, and we'd greatly appreciate the opportunity to understand your concerns in more depth since this allows us to improve. We hope you might consider providing us with more specifics or returning in the future for a more satisfying stay.
8/10 Bien
Michael
4 mars 2024
Michael
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
Thank you for the great rating, Michael!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Aloft Philadelphia Downtown. We'd like to share an even better experience with you soon.