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Avis sur Courtyard by Marriott Columbus Phenix City

3 out of 5
Courtyard by Marriott Columbus Phenix City
1400 Whitewater Ave, Phenix City, AL

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 419 avis sur 610." "
Note des voyageurs de 8 (Bien), d’après 113 avis sur 610." "
Note des voyageurs de 6 (Satisfaisant), d’après 40 avis sur 610." "
Note des voyageurs de 4 (Médiocre), d’après 23 avis sur 610." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 610." "

9,4/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Francine

Séjour de 1 nuit en mars 2023

10/10 Excellent

Alina

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was absolutely excellent and was the highlight of our stay! Thank you to everyone for being so kind especially the front desk. Hotel was beautiful, clean and in a great location.
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Nicolai

Séjour de 2 nuits en avril 2024

10/10 Excellent

Cheryl

Les points forts : Propreté
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

William

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nice and clean rooms. Beautiful area ,felt safe. But t
Séjour de 3 nuits en avril 2024

10/10 Excellent

Debbie, Houston

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, room was comfortable
Séjour de 3 nuits en avril 2024

10/10 Excellent

Elaine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel by the river. Tamika at check in was so friendly and helpful. Loved the River Walk right by the hotel.
Séjour de 4 nuits en mars 2024

10/10 Excellent

Chuck

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 1 nuit en mars 2024

10/10 Excellent

Michael, Fairfax

Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

andrea

Voyage en groupe
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The staff was very friendly and helpful The bistro has suprisingly good food. The common areas are nice clean and comfortable. The rooms are also clean . My room was on the 2nd floor. There was a construction going on. Very loud and very disturbing . The constant banging and the noise from the vacoom was horrible. That floor should of been closed off for visitors. Also the netflix connection was very slow. Other than that it was all good.
Séjour de 3 nuits en mars 2024

4/10 Médiocre

Jay

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was under remodeling. This should be advertised when you are looking to possibly book. They did not have rooms ready for 3pm check in. Myself and at least 5 other guests arrived between 3pm and 3:30 pm. The lady that was checking me in did not communicate well. She started our check in then excused herself and did not come back for 15 minutes. Left us all there standing, waiting and wondering what to expect. They did not advise of a parking charge when I checked in nor did I see it on the website when I booked it, and the auto check out sent me a receipt for parking. Granted it was only $7.00 per day for 2 days, but that is not the point. Poor communication. Would not recommend this to anyone.
Séjour de 2 nuits en mars 2024
Réponse de Management le 5 mars 2024
Thank you for sharing your experience. We apologize for the inconvenience experienced at check in. As you mentioned, the desk agents were checking on rooms to get you checked in. The parking fee is listed on the website. Please know that we will use your comments to improve the guest experience in the future. We appreciate the opportunity to serve you.

10/10 Excellent

PATRICIA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location
This hotel is in a great location. Easy access to downtown Columbus via the beautiful pedestrian walking bridge or shoot right over the bridge in the car. Lots of nice restaurants and shops close by. Hotel is super clean and comfortable
Séjour de 1 nuit en février 2024

10/10 Excellent

Byron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Está muy linda
Séjour de 1 nuit en février 2024

8/10 Bien

Ashley

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Matthew

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

8/10 Bien

William

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Quincy

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
It's Always Possible!
We had a great stay. There was some remodeling going on, but the staff and contractors really worked hard to make sure there was minimal disruptions and distractions.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Alejandra

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
If you like taking hot shower don't expect that...only gets warm. Staff is nice and the bristro is expensive and the food nor coffee not good.
Séjour de 3 nuits en décembre 2023

4/10 Médiocre

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
They scan you with a $7 parking fee. Buyer beware
Séjour de 1 nuit en novembre 2023

10/10 Excellent

MICHAEL, MINNEOLA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff did everything and more to assist us in our stay
Séjour de 4 nuits en novembre 2023

8/10 Bien

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
View was nice.
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

thomas

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The location is great. Parking is easy. The HVAC system in the room was nosiest. Seem to have been a flood on the floor and had a smell.
Séjour de 2 nuits en novembre 2023
Réponse de Management le 29 nov. 2023
Thank you for sharing your experience. Your feedback is very valuable. I would like to express a sincere apology for the noisy HVAC and other inconveniences experienced during your stay. Your comfort is our top priority. Please know that your experience is the exception and not the norm. We aim to provide the highest level of hospitality. We hope that you will give us a second chance to give you the perfect stay that you deserve. We look forward to your next visit.

10/10 Excellent

Sonja

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

8/10 Bien

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location on the river, along the riverwalk. Columbus GA just across the walking bridge. Nice hotel, updated, comfortable. Nice outdoor space / pool area. Bar onsite, could be open a little later til like 11pm or so instead of 10pm. Didn't eat there but is also a small bistro onsite, so no free breakfast. Water pressure not great and a/c unit noisy in our room. Also parking is extra to park in the hotel lot...usual if have to park in a parking garage, not so much for the hotel parking lot. I would stay here again.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Amber W.

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Trumaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

8/10 Bien

Natalie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff were friendly and helpful. The hotel in general is beautiful and the lobby smells wonderful! There is a pedestrian bridge into Columbus where you can find multiple restaurants. Rooms are spaciuos but there was a small amount mold in the shower. Beds were very comfy. The a/c does seem to struggle to keep room cool. The highs were in the 70's and we had the thermostat on 65...room never got chilly (we are cold air sleepers). We have stayed in multiple locations around the Columbus area. This is the only one we would revisit!! .
Séjour de 1 nuit en octobre 2023

8/10 Bien

Joel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would stay again
The property was in good condition. The front desk person was very helpful in giving directions. Would like to have have complimentary hot beverages offered in lobby area. Enjoyed the stay and the convenience of the location
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Cr

Séjour de 1 nuit en octobre 2023

10/10 Excellent

tessa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gladly stay again.
Great service, clean, comfortable, so relaxing. The pool and patio area make the stay so much better, with a great view of the river !
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, confort de la chambre
Peacefully Perfect!
A one night stay there is enough to have me book ONLY with Courtyard by Marriott from this day forward! I am the owner/operator of a cleaning business for over 23 years and this was the best kept, tastefully decorated, easy to use and unbelievably clean room I have ever stayed in. We definitely enjoyed our stay and the river walk view and rapids were so beautiful. I love to hear rushing waters…..book here you will not regret it at all.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Ashleigh

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice staff!
Séjour de 2 nuits en octobre 2023

2/10 Horrible

carlos

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Upon check in the there was no one at front desk to check us in. We waited for 35 mins for someone to open the lobby door so we can get check in. I was calling and got no answer.
Séjour de 2 nuits en septembre 2023
Réponse de Management le 3 oct. 2023
Carlos,Thank you for taking the time to share your experience. I would like to start with a sincere apology for the inconvenience experienced upon your arrival. I certainly understand the frustration of not being able to get into your room quickly after a long day. Please know that your experience is the exception and not the norm. We will use your feedback to coach and retrain our team members to improve the guest experience in the future. We hope that you will give us another chance to provide the great stay you deserve. Again, we sincerely apologize and look forward to your next visit.

8/10 Bien

Lori

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service. Merritt check in was off line and did not allow us to check in upon arrival. However the staff where gracious and accommodating. Nice, clean and quiet room.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Marcia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and New Courtyard
Hotel was super clean, bed was extremely comfortable and staff was very pleasant would definately return again.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

greg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walkable friendly staff
Séjour de 1 nuit en septembre 2023

8/10 Bien

JEFF

Séjour de 3 nuits en septembre 2023

10/10 Excellent

Juan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good 💯
Séjour de 4 nuits en septembre 2023

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Ghassan

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Darrel

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Marcia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful view from the Riverside Rooms Staff friendly & excellent service
Séjour de 4 nuits en septembre 2023

10/10 Excellent

Joe

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great except I was really concerned that there was only 1 person working at night on a holiday weekend, not safe
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Felissa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property just wish they had a microwave oven.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023

10/10 Excellent

Craydell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Poor breakfast available. The only issue with the property
Séjour de 2 nuits en août 2023
Réponse de Management le 19 août 2023
Thank you for sharing your experience. Your satisfaction is our top priority. Please know that we will use your comments to improve the guest experience at the property. We hope to get another opportunity to give you the great dining experience you deserve.

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay. What a great hotel. Parking convenient close to rooms. Easy quick check-in. Staff was super helpful and friendly. Great breakfast included that was homemade. Breakfast egg wraps, pancakes, cinnamon rools, real eggs, not your usual incuded hotel breakfast. The property looked new. Everything up to date and modern. Beds comfortable. Incredible view overlooking the mountains. Stayed here and commuted to Callaway Gardens and Wild Animal Safari. Definitely recommend.
Séjour de 1 nuit en juillet 2023