Avis
9,6
Exceptionnel
9,8/10
Propreté
9,8/10
Personnel et service
9,0/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 9 nuits en mai 2024
Réponse de palazzo ai capitani le 20 mai 2024
dear Lars,it was an absolute pleasure to look after you at Palazzo Ai Capitani and we are delighted you enjoyed your stay!
8/10 Bien
Lorella
17 nov. 2023
Les points forts : Propreté et personnel et service
Lorella
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Linda
13 juil. 2023
Linda
Séjour de 2 nuits en juillet 2023
Réponse de palazzo ai capitani hotel le 3 août 2023
Dear Linda, What a pleasure to read your review and thank you for sharing your experience!your feedback encourage us to continue working with passion to offer our customers an exceptional experience
10/10 Excellent
David, Jamestown
Voyage en couple
23 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en juin 2023
Réponse de palazzo ai capitani hotel le 24 juin 2023
Dear David, thank you for the time you have taken to share this wonderful review and for choosing our Hotel during your stay in Peschiera del Garda!Until we meet again, we wish you all the best. Best regards
10/10 Excellent
Raymond, Toronto
8 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Raymond
Séjour de 1 nuit en octobre 2022
Réponse de palazzo ai capitani hotel le 8 oct. 2022
Dear Raymond,Thank you for taking the time to write this lovely review about your recent visit to Palazzo Ai Capitani hotel!We are delighted to learn that you had a great time with us.We wish to have the pleasure of welcoming you back soon :)
8/10 Bien
Sabine
21 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Frühstück auf Zimmer naja sonst oh e worte
Sabine
Séjour de 1 nuit en juillet 2022
Réponse de palazzo ai capitani hotel le 21 juil. 2022
Dear Sabine,
Thank you for taking the time to post a review of your recent stay with us. We are delighted to learn that you liked our prestige room and our location but at the same time we are really sorry that you did not enjoy in total your stay at our property especially for our breakfast room service that is one of our strong points.
Before delivered the room service to our guest, the order is double check to make sure we have not forgotten anything, but we are always at disposal to immediately add something more respect the order made the night before. We want to specify that we pay special attention to the quality of our products. The ham probably changed its appearance and smell because you decided to have your breakfast on the terrace of you room, that was already full of sun and in this day exceptional heat (35°) is a bit challenging that the food maintain perfect especially if you left on the table for hours. In any case if we only knew we would replace it.
Nevertheless, we hope to welcoming you back in the near future in order to show you our standard of excellence. Warm regards,
8/10 Bien
Fabio
13 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabio
Séjour de 1 nuit en juin 2022
Réponse de palazzo ai capitani hotel le 14 juin 2022
Gentile Fabio,
grazie per averci dedicato del tempo per rilasciare la sua recensione!
8/10 Bien
Gisella
3 oct. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gisella
Séjour de 4 nuits en septembre 2021
Réponse de Palazzo Ai Capitani team le 5 oct. 2021
Dear Gisella, Many thanks for your kind words on your stay with us. Until we meet again at our hotel, we wish you all the best.
Best regards
10/10 Excellent
Jens
26 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jens
Séjour de 1 nuit en septembre 2021
Réponse de palazzo ai capitani team le 26 sept. 2021
Dear Jens, greeting from Palazzo Ai Capitani hotel! we thank you for your precious time to write this feed back.
We looking forward to have you back!
Kind regards
10/10 Excellent
GIUSEPPINA PAOLA
24 mai 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
GIUSEPPINA PAOLA
Séjour de 2 nuits en mai 2021
Réponse de palazzo ai capitani le 25 mai 2021
Gentile Paola, grazie per la recensione molto positiva che ha voluto lasciarci riguardo al suo soggiorno nel nostro Hotel. Saremo felici di accoglierla anche in altre occasioni, magari per più tempo così da potersi godere in serenità la bellezza di Peschiera del Garda!
10/10 Excellent
Pardeep, Suzzara
Voyage en couple
1 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pardeep
Séjour de 1 nuit en décembre 2019
10/10 Excellent
Voyageur vérifié
5 nov. 2019
Voyageur vérifié
Séjour de 2 nuits en octobre 2019
Réponse de Palazzo Ai Capitani team le 22 nov. 2019
Gentile Ospite,
grazie per averci dedicato del tempo per rilasciare la sua recensione. Siamo davvero felici quando i nostri clienti apprezzano il soggiorno e ci regalano qualche minuto per darcene un riscontro!
cordiali saluti
10/10 Excellent
Frank
4 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Frank
Séjour de 1 nuit en octobre 2019
Réponse de Palazzo Ai Capitani team le 5 oct. 2019
Dear Mr. Frank, Warmest greeting from Palazzo Ai Capitani hotel! we thank you for your precious time to write this feed back.
We looking forward to have you back!
Kind regards
10/10 Excellent
Voyageur vérifié
10 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent!
Voyageur vérifié
Séjour de 1 nuit en septembre 2019
Réponse de palazzo ai capitani team le 10 sept. 2019
Dear guest, thank you for your precious time to write this feedback!
We are so happy to read that our staff has provided you with an excellent level of service and we are pleased to know that the location was absolute to your liking as everything was within walking distance.
we hope to welcome you again in the future!
Kind regards,
10/10 Excellent
Johanna
18 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice!
Johanna
Séjour de 2 nuits en août 2019
Réponse de Palazzo Ai Capitani team le 20 août 2019
Dear Joanna, thank you for your precious time to write this feedback. The entire team of Palazzo Ai Capitani hotel will always do the best for you and the other guest as well. We are so happy to read that our staff has provided you with an excellent level of service, and that you have enjoyed our breakfast. We are pleased to know that the location was absolute to your liking as everything was within walking distance! Our location is so perfect for all those what to explore this beautiful area by public transportation such as ferryboat, bus, and train!
we hope to welcome you again in the future!
Kind regards,
10/10 Excellent
Voyageur vérifié
11 août 2019
Voyageur vérifié
Séjour de 1 nuit en août 2019
Réponse de Palazzo Ai Capitani team le 15 août 2019
Gentile Ospite,
la ringraziamo per il bellissimo punteggio che ha dato alla nostra struttura!! Siamo felici di sapere che ha trovato di suo gradimento i nostri servizi, la posizione e il nostro staff!!! Speriamo di riaccoglierla presto
saluti
10/10 Excellent
Voyageur vérifié
Voyage en couple
10 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en août 2019
Réponse de palazzo ai capitani team le 15 août 2019
Gentile Ospite,
grazie per averci dedicato del tempo per rilasciare la sua recensione. Siamo davvero felici quando i nostri clienti apprezzano il soggiorno e ci regalano qualche minuto per darcene un riscontro.
a presto!
10/10 Excellent
Voyageur vérifié
4 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en juillet 2019
Réponse de Palazzo Ai Capitani Team le 4 août 2019
Dear guest, thank you for this fantastic feedback! We hope to have the pleasure of welcoming you back.
Kind Regards
Palazzo Ai Capitani team
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
7 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
10/10 Excellent
Voyageur vérifié
Voyage en famille
22 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en avril 2019
Réponse de palazzo ai capitani team le 29 avr. 2019
Dear Guest, thanks for spending your time in reviewing our Hotel!
We are delighted to read that you enjoyed our position in the historic city center.
Thank you for recognizing our efforts and for appreciating the service provided. the TOP Score and kind accompanying comments giving us extra motivation to pursue our daily attention to details, for the pleasure of our guests.
We look forward to welcoming you back soon!
Palazzo Ai Capitani team
10/10 Excellent
Voyageur vérifié
12 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
パラッツォアイカピターノに泊まって
Voyageur vérifié
Séjour de 2 nuits en avril 2019
Réponse de palazzo ai capitani team le 19 mai 2019
Dear guest,
Warm greetings from Palazzo Ai Capitani hotel!
Thank you for taking time to review and leaving this fantastic feedback following your stay.
I hope to have the pleasure of welcoming you back.
All the best
Palazzo Ai Capitani team
10/10 Excellent
David, New York
19 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 2 nuits en octobre 2018
Réponse de flavia le 23 oct. 2018
Dear David, Warm greetings from Palazzo Ai Capitani hotel!
thanks for the nice words From all of us! We are happy to know you enjoyed the quality of our breakfast.. it is important to start the day in a good way!
We try our very best to exceed the expectations of our guests and it certainly puts a smile on our face to know that you have had a wonderful stay!
we sincerely look forward to the pleasure of welcoming you back.
All the best
Palazzo Ai Capitani
8/10 Bien
Voyageur vérifié
19 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en octobre 2018
Réponse de Flavia le 23 oct. 2018
Dear guest, Thank you for staying at Palazzo Ai Capitani hotel and leaving a great feedback following your stay.
We hope we will see you back to enjoy a great time with us!
All the best
Palazzo Ai Capitani hotel
10/10 Excellent
Voyageur vérifié
29 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Staff
Voyageur vérifié
Séjour de 7 nuits en septembre 2018
Réponse de flavia le 2 oct. 2018
dear guest,
Thank you so much for your kind review. Looking forward to seeing you again in the near future :)
all the best
10/10 Excellent
ALEKSANDR
29 juil. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Отличный уютный отель
ALEKSANDR
Séjour de 5 nuits en juillet 2018
Réponse de flavia le 2 août 2018
Dear Mr Aleksandr,
warm greetings from Palazzo Ai Capitani hotel!
thank you for choosing our hotel as a destination for your holidays.
We are happy to know you enjoyed the quality of our breakfast..it is important to start the day in a good way!
Thank you for recognising our efforts and for appreciating the service provided.
Hope to welcome you again soon.
Warm regards
10/10 Excellent
mario
26 juil. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service with a smile
mario
Séjour de 5 nuits en juillet 2018
Réponse de flavia le 27 juil. 2018
Dear Mario,
Warm greetings from Palazzo Ai Capitani hotel. thanks for the nice words :)
It was a really great pleasure to have you as our guest!
we sincerely look forward to the pleasure of welcoming you back. Our door is always open!
All the best
10/10 Excellent
John, Biltmore Forest USA
30 mai 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
John
Séjour de 1 nuit en mai 2018
Réponse de flavia le 8 juin 2018
Dear John,
Thank you very much for a wonderful review of your recent stay at our hotel, we are delighted having you with us.
we sincerely look forward to the pleasure of welcoming you back. Our door is always open!
Warm regards
Flavia
10/10 Excellent
Voyageur vérifié
27 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en mai 2018
Réponse de flavia le 1 juin 2018
Dear guest, Thank you for staying at Palazzo Ai Capitani hotel and leaving a great feedback following your stay. Our team always do their best to ensure all our guests leave with good memories, and feedback such as your encourages them to work even harder at delivering their best. We hope we will see you back to enjoy a great time with us!
8/10 Bien
Julia, München
17 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Schönes Hotel mitten in der Stadt
Julia
Séjour de 2 nuits en mai 2018
Réponse de flavia le 17 mai 2018
Dear Julia,
Thank you very much for a wonderful review of your recent stay at our hotel, we are delighted having you with us.
we sincerely look forward to the pleasure of welcoming you back. Our door is always open!
Warm regards
Palazzo Ai Capitani
10/10 Excellent
carlo, martina franca
19 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
carlo
Séjour de 1 nuit en avril 2018
Réponse de flavia le 23 avr. 2018
Gentile Carlo grazie mille per la sua bellissima recensione!!! è stato un piacere averla come nostro ospite e Ci fa piacere sapere che ha gradito la qualità e la varietà della nostra prima colazione!
a presto!
10/10 Excellent
roberto
9 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
roberto
Réponse de flavia le 12 avr. 2018
Gentile Roberto,
grazie mille per aver condiviso con noi la sua esperienza al Palazzo Ai Capitani hotel, speriamo di rivedervi molto presto!
8/10 Bien
cecilia
5 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voltarei com certeza
cecilia
Réponse de flavia le 10 avr. 2018
Dear Cecilia,
thank you so much!
it was a pleasure have you as our guest.
best regards
Palazzo Ai Capitani hotel
10/10 Excellent
Voyageur vérifié
28 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en septembre 2017
10/10 Excellent
Brenda, Montreal, Quebec
25 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel near boat dock!
Brenda
Séjour de 2 nuits en septembre 2017
6/10 Satisfaisant
Christopher
19 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel, small room
Christopher
Séjour de 2 nuits en septembre 2017
8/10 Bien
Marina Tamara
28 nov. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel molto carino in centro
Marina Tamara
10/10 Excellent
lynda, uk
1 nov. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Central hotel
lynda
10/10 Excellent
Fernanda
19 sept. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel, perfect location and lovely staff
Fernanda
Réponse de General Manager le 22 oct. 2016
Dear Guest Thank you very much for your wonderful review on your recent stay at Palazzo Ai Capitani hotel. Your great review inspire and motivate us to perform even better! Hope to welcoming you soon. Warm regards
10/10 Excellent
Florian, Tirol
16 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hervorragend
Florian
8/10 Bien
Anders
12 juin 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bra läge
Anders
10/10 Excellent
Gabriela, Zurigo
28 avr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Schöner päärchen aufenthalt
Gabriela
10/10 Excellent
Mariano
16 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mariano
10/10 Excellent
Joan, Scotland
30 août 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre