Avis sur Perth Ascot Central Apartment Hotel
Perth Ascot Central Apartment Hotel
308-318 Great Eastern Highway, Ascot, WA
Avis
8,2
Très bien
8,6/10
Propreté
8,2/10
Personnel et service
7,6/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
6,6/10
Écoresponsabilité
Avis
19 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2019
Réponse de Sheryl le 7 févr. 2019
Merci pour votre évaluation, nous avons apprécié de vous accueillir. Nous sommes également heureux que vous ayez eu l'appartement avec une chambre à coucher qui contient le linge car les plus petits studios n'ont pas de linge. Nous espérons que vous passerez un excellent séjour en Australie.
10/10 Excellent
martine, quebec
17 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres propre ,belle piscine , personnels souriants
martine
Séjour de 1 nuit en février 2018
Réponse de Sheryl le 3 mars 2018
Merci pour votre super critique, nous sommes ravis que vous ayez apprécié notre belle piscine dans cet été chaud. Nous espérons que vous avez fait un merveilleux voyage en Australie.
2/10 Horrible
Gerald
23 oct. 2017
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
crazy noise from the road, bad experience
Gerald
Séjour de 2 nuits en octobre 2017
Réponse de Melissa Daniels le 26 oct. 2017
Hi Gerald, I am sorry you had such bad night with the fire alarm waking you hence you gave us 1 star other wise you would have slept well in the complimentary upgrade room. Safety is primary, sorry if someone causes the alarm to go it is costly for them and we have to abide by the laws. It is a problem people or employers book the cheapest rooms for their employees which are the studios and it's usually only $20 more to have the lovely 1 bedroom apartment which does not face the road and it has a full kitchen, own laundry, separate bedroom and a home away from home. Unfortunately we don't get the chance to speak to people as to their needs before they book as they book through convenient on line websites with the limited information space that is on there. In all cases I feel it is prudent to phone the hotel with your personal requirements or email them prior to your stay as hotels always want to give their guests the best experience whatever the situation. I am glad you found our staff helpful. Sheryl
10/10 Excellent
Voyageur vérifié
3 déc. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
8/10 Bien
Michael
25 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 27 mai 2024
Dear Michael,Thank you for your review. We're pleased that you had a positive experience at our hotel. We look forward to welcoming you back on your next visit.Kind Regards, Guest Services, Perth Ascot Central Apartment Hotel
8/10 Bien
Asmita
10 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Asmita
Séjour de 1 nuit en mai 2024
Réponse de Peter B le 13 mai 2024
Dear Asmita,Thank you for choosing Perth Ascot Central Hotel and for taking the time to rate us on Expedia. We appreciate your four-star review and are glad to know you had a positive experience with us. We are committed to making your next stay even more satisfying. Looking forward to welcoming you back soon!Kind Regards, Guest Services Perth Ascot Central Hotel
2/10 Horrible
Amanda
6 mai 2024
Amanda
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 27 mai 2024
Dear Amanda,Thank you for your feedback. We're sorry that your experience did not meet your expectations. Please share more details about your stay so we can address the issues and work on improvements.We hope you'll consider giving us another chance in the future.Kind Regards, Guest Services, Perth Ascot Central Apartment Hotel
8/10 Bien
Melanie
4 mai 2024
Les points forts : Propreté
Melanie
Séjour de 1 nuit en mai 2024
Réponse de Peter B le 8 mai 2024
Dear Melanie,Thank you for choosing to stay with us at Perth Ascot Central Hotel. We're glad to hear that you found your room nice and spacious. We apologise for any inconvenience caused by noise from guests above. We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay.Kind regards,Guest Services,Perth Ascot Central Hotel
10/10 Excellent
Harold, Don Mills
Voyage en couple
29 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Harold
Séjour de 2 nuits en avril 2024
Réponse de Peter B le 8 mai 2024
Dear Harold,Thank you for your fantastic rating and for choosing to stay with us. We're delighted to hear that you found our staff friendly. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.Kind regards,Guest Services
2/10 Horrible
Olivia
26 avr. 2024
Olivia
Séjour de 1 nuit en avril 2024
Réponse de Peter B le 21 mai 2024
Dear Olivia,Thank you for reaching out. We are incredibly disappointed to hear about your 1-star experience. It falls far short of the standards we strive for, and we sincerely apologise.To help us improve, would you be willing to share more details about what went wrong during your stay? Knowing the specifics will allow us to address the issues and ensure they don't happen again.We would love the opportunity to turn this around for you. Please let us know if you'd be open to discussing your experience further and how we can make things right.Kind regards,Guest ServicesPerth Ascot Central Hotel
10/10 Excellent
Millicent Wen Xi
21 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Millicent Wen Xi
Séjour de 4 nuits en avril 2024
Réponse de Peter B le 22 avr. 2024
Dear Millicent,Thank you for your positive review. We're delighted that the spacious area and the ample parking options contributed to a pleasant experience. It's always rewarding to know that our guests appreciate the conveniences we offer.May your future travels be just as enjoyable, and we look forward to your next visit!Kind regards, Guest Services Perth Ascot Central Apartment Hotel
8/10 Bien
Kym
19 avr. 2024
Kym
Séjour de 2 nuits en avril 2024
Réponse de Peter B le 13 mai 2024
Dear Kym,Thank you for choosing to stay with us and for your rating. We appreciate your feedback and continually strive to improve our guest experience. We wish you safe travels to your next destination and hope to welcome you back in the future.Kind Regards,Guest ServicesPerth Ascot Central Hotel
8/10 Bien
Pik Yu
Voyage en famille avec de jeunes enfants
16 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Pik Yu
Séjour de 1 nuit en avril 2024
Réponse de Peter B le 22 avr. 2024
Dear Pik,Thank you for your review! We're glad you found our hotel to be a nice and clean place for a short stay. It's always our goal to ensure our guests have a pleasant and comfortable experience with us.We hope to welcome you back again soon for another enjoyable visit. Until then, safe travels!Kind regards, Guest Services
10/10 Excellent
Melissa
14 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Melissa
Séjour de 2 nuits en avril 2024
Réponse de GSA le 28 avr. 2024
Dear Melissa, Thank you for your loyalty and for the recommendation. It's great you consistently enjoy your stays with us. We can't wait to have you back for another great stay at Perth Ascot Central Apartment Hotel. Kind regards, Guest Services Perth Ascot Central Apartment Hotel
6/10 Satisfaisant
Dorothy
9 avr. 2024
Dorothy
Séjour de 1 nuit en avril 2024
Réponse de Peter B le 15 avr. 2024
Dear Dorothy,Thank you for taking the time to review your stay at our property. We regret that the road noise impacted your rest. We are continuously working on improving our soundproofing solutions to ensure a more peaceful environment for our guests. We appreciate your feedback and hope to have the opportunity to offer you a more comfortable experience in the future.Kind regards, Guest Services, Perth Ascot Central Apartment Hotel
10/10 Excellent
Melissa
Voyage en famille avec de jeunes enfants
2 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Melissa
Séjour de 2 nuits en mars 2024
Réponse de Peter B le 8 avr. 2024
Dear Melissa,Thank you for choosing to stay with us. We appreciate your feedback and are thrilled that you had a fantastic experience. Travel safely to your next destination, and we look forward to welcoming you back in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel
2/10 Horrible
Carl
29 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Carl
Séjour de 2 nuits en mars 2024
Réponse de Peter B le 2 avr. 2024
Dear Carl,We sincerely apologise for the booking error which happens if 2 3rd party sites book the same last room at the same time. Re the refund, the money has to be refunded by Expedia as they have it, the manager told you to contact them directly which I believe as of writing this you haven't. If you are having difficulties in contacting them, please contact the Hotel manager and they will assist in any way possibleKind regards,Guest ServicesHead Office
6/10 Satisfaisant
Roger
Voyage en couple
24 mars 2024
Roger
Séjour de 3 nuits en mars 2024
Réponse de Peter B le 25 mars 2024
Dear Roger,Thank you for sharing your experience. It's great the staff's friendliness, the pool, and the complimentary continental breakfast were highlights of your stay. However, I'm concerned about the issues you faced, and we sincerely apologise for any inconvenience they caused.Your feedback is crucial for us to address these areas and ensure they're rectified. We hope to have the opportunity to welcome you back in the future, under better circumstances, where we can demonstrate our dedication to guest satisfaction.Kind regards,Guest Services, Perth Ascot Central Apartment Hotel
8/10 Bien
Delloray
21 mars 2024
Delloray
Séjour de 5 nuits en mars 2024
Réponse de Peter B le 25 mars 2024
Dear Delloray,Thank you for taking a moment to share your review on Expedia. We're pleased that our central location served you well. We look forward to the opportunity to host you again, ensuring your next visit is just as positive, if not better!Kind regards,Guest Services, Perth Ascot Central Apartment Hotel
8/10 Bien
LihNan
Voyage en couple
21 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
LihNan
Séjour de 1 nuit en mars 2024
Réponse de Peter B le 25 mars 2024
Dear LihNan,Thank you for your review highlighting the practicality and convenience of our accommodation, especially in relation to the airport. We're glad you found your room well-appointed for your needs, even while keeping things simple. Our aim is always to provide a comfortable and convenient base for our guests, whether they're just landing or about to take off. We hope to welcome you back soon for another satisfactory stay!Kind regards,Guest Services
4/10 Médiocre
Renee
21 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Renee
Séjour de 1 nuit en mars 2024
Réponse de Peter B le 25 mars 2024
Dear Renee,Thank you for taking the time to share your feedback. We're sorry that your stay didn't meet your expectations. We are dedicated to improving our guest experience and would value the chance to discuss any specific issues you encountered.We hope to welcome you back in the future for a more positive experience.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel
8/10 Bien
Anthony
Voyage en famille
18 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Anthony
Séjour de 2 nuits en mars 2024
Réponse de Peter B le 25 mars 2024
Dear Anthony,Thank you for your review and for choosing Perth Ascot Central Apartment Hotel. We're glad your overall experience was positive, however, apologise for any discomfort caused by the mattress. We will look into this matter to ensure our guests’ comfort.We hope to see you again and wish you safe travels to your next destination.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel
2/10 Horrible
Emily
8 mars 2024
Les points faibles : Propreté
Emily
Séjour de 4 nuits en mars 2024
Réponse de Peter B le 18 mars 2024
Dear Emily,We apologise for any confusion regarding our cancellation/change policy. Please be assured that our policies are designed with our guests' best interests in mind and remain consistent. We do urge guests to read the policies online to confirm this. We regret however that the bathrooms did not meet our usual standards of cleanliness, and we will address this immediately. We also take your comments about our staff seriously and will work to improve our service.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel
2/10 Horrible
Courtney, perth
Voyage en couple
4 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Courtney
Séjour de 1 nuit en mars 2024
Réponse de Peter B le 5 mars 2024
Dear Courtney,Thank you for choosing to stay with us and for sharing your feedback. We're very sorry to hear that you had a disappointing stay and we apologise for the poor condition of the room. We take cleanliness and hygiene very seriously and we will investigate this matter with our housekeeping team. We also apologise for the lack of room service on the weekends. We are working on improving our menu and delivery options to better serve our guests.We value your opinion and we appreciate your honesty. We hope you will give us another chance to make it up to you and provide you with a better experience.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel
10/10 Excellent
Heidi
3 mars 2024
Heidi
Séjour de 1 nuit en mars 2024
Réponse de Peter B le 25 mars 2024
Dear Heidi,Thank you! we're thrilled that you enjoyed your stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations.Safe travels, and we hope to see you again soon.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel
8/10 Bien
Susan
Voyage en groupe, Voyage en couple
3 mars 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en mars 2024
Réponse de Peter B le 5 mars 2024
Dear Susan,Thank you for taking the time to share your experience with us.We are delighted to hear that you enjoyed your stay and found our hotel tidy, quiet, and friendly. Your satisfaction is our top priority, and we are glad that we could meet your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel
8/10 Bien
Damon
Voyage en famille
28 févr. 2024
Les points forts : Propreté
Damon
Séjour de 1 nuit en février 2024
Réponse de Peter B le 5 mars 2024
Dear Damon,Thank you for sharing your experience with us.We're glad that our hotel served its purpose well for your overnight stay. It's wonderful that you found our exterior appealing, appreciated the amenities provided at the front office, and found the apartment clean and satisfactory. Your recommendation means a lot to us.We hope to have the opportunity to welcome you back in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel
10/10 Excellent
Lee
Voyage d’affaires
27 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lee
Séjour de 3 nuits en février 2024
Réponse de Peter B le 28 févr. 2024
Dear Lee,Thank you for choosing to stay with us and for giving us a perfect rating. It is wonderful that you had a perfect stay and that you enjoyed our property, location, and facilities. Your recommendation and your positive feedback are appreciated. We hope you had a fantastic time in Perth and we look forward to seeing you again soon.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel
10/10 Excellent
Thao
24 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Thao
Séjour de 8 nuits en décembre 2023
Réponse de Peter B le 28 févr. 2024
Dear Thao,Thank you for choosing to stay with us and for taking the time to leave such a wonderful review. We're overjoyed that you had a 5-star experience at our Perth Ascot Central Apartment Hotel! It's always our goal to provide exceptional service and comfortable accommodations for our guests. We look forward to welcoming you back for another outstanding stay. Safe travels until we meet again!Kind regards,Guest Services, Central Apartment Group
10/10 Excellent
Sandra
Voyage en couple
23 févr. 2024
Sandra
Séjour de 2 nuits en février 2024
Réponse de Peter B le 28 févr. 2024
Dear Sandra,Thank you for choosing to stay with us and for giving us a perfect rating. We are pleased that you had a great stay and that you enjoyed our location, rooms, balcony, pool, and gardens. We apologise for the bed being too hard for your comfort. We will look into adjusting the mattress firmness to suit our guests' preferences. We appreciate your feedback and your positive comments. We hope you had a wonderful time in Perth and we hope to see you again soon.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel
10/10 Excellent
Jye
16 févr. 2024
Jye
Séjour de 3 nuits en février 2024
Réponse de Peter B le 25 mars 2024
Dear Jye,Thank you for the perfect score review of Perth Ascot Central Apartment Hotel! We're overjoyed that you had a 5-star experience with us and hope your travels bring you back our way soon for another top-notch stay. Until then, travel safe and take care!Kind regards,Guest Services, Perth Ascot Central Apartment Hotel
8/10 Bien
Will
Voyage en famille
14 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Will
Séjour de 1 nuit en février 2024
Réponse de Peter B le 28 févr. 2024
Dear Will,Thank you for choosing to stay with us and for sharing your feedback. We are happy that you liked our location, our service, and our key collection process. We appreciate your high rating and your positive comments. We hope you had a pleasant time in Perth and we hope to see you again soon.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel
2/10 Horrible
Michael
12 févr. 2024
Michael
Séjour de 4 nuits en février 2024
Réponse de Peter B le 25 mars 2024
Dear Michael,We're truly sorry to hear that your experience did not meet expectations. We are committed to providing our guests with the highest quality service and accommodation, and we apologise if we fell short. We would greatly appreciate the opportunity to discuss your concerns further.Please travel safely, and we hope to have the chance to better serve you in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel
6/10 Satisfaisant
Andrew
Voyage en famille
10 févr. 2024
Les points forts : Propreté
Central location
Andrew
Séjour de 1 nuit en février 2024
Réponse de Peter B le 13 févr. 2024
Dear Andrew,Thank you for taking the time to review your stay. It's great that our central location was convenient for your needs and that the property had everything you required for your trip.We appreciate your feedback regarding the lounge and the microwave issue. Please rest assured, we are addressing these concerns to ensure future stays are even more comfortable and enjoyable.We're glad that, overall, you found value in your stay considering the purpose of your trip. We hope to have the opportunity to welcome you back and provide a better experience.Kind regards,Guest Services, Perth Ascot Central Apartment Hotel.
4/10 Médiocre
linda
Voyage en famille
5 févr. 2024
Les points faibles : Propreté
linda
Séjour de 1 nuit en février 2024
Réponse de Peter B le 6 févr. 2024
Dear Linda,We're truly sorry to hear about the issues you experienced during your stay, especially with the air conditioning and the condition of the apartment. This certainly isn't the standard we strive for. We appreciate you pointing out what we did well with the pool, but it's clear we have areas to improve.Rest assured, we're on it—your feedback is invaluable for making necessary changes. We hope you'll consider giving us another chance to provide a much better experience.Kind regards, Guest Services, Perth Ascot Central Apartment Hotel.
8/10 Bien
Carl
30 janv. 2024
Carl
Séjour de 1 nuit en janvier 2024
Réponse de Peter B le 6 févr. 2024
Dear Carl,Thank you for sharing your rating of 8 out of 10. We're pleased to know that your experience with us was largely positive. We strive for excellence and would love to hear any specific feedback or suggestions you have that could help us make your next stay even better.Looking forward to welcoming you back and aiming for that perfect score on your next visit.Kind regards, Guest Services, Perth Ascot Central Apartment Hotel.
8/10 Bien
Jocelyn
Voyage en groupe
21 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jocelyn
Séjour de 1 nuit en janvier 2024
Réponse de PeterB le 22 janv. 2024
Dear Jocelyn,Thank you for choosing to stay with us and for your rating. We are glad that your experience was largely positive. We strive to provide a 5-star experience to all our guests and would appreciate any additional feedback you may have.Travel safely to your next destination and we hope to welcome you back.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel
6/10 Satisfaisant
Tahlia
Voyage en famille avec de jeunes enfants
12 janv. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Tahlia
Séjour de 10 nuits en décembre 2023
Réponse de PeterB le 16 janv. 2024
Dear Tahlia,Thank you for choosing Perth Ascot Central Apartment Hotel and for taking the time to share your review. We're sorry about the issues you faced with the room condition and the air conditioning. Your feedback about the room is invaluable to us, and we're addressing these matters urgently.We're glad, however, that our cleaning staff met your expectations and appreciate your compliments about their responsiveness. Concerning the front end staff, we will look into this matter to ensure better guest interactions in the future. Your enjoyment of the pool area is a positive note, though we acknowledge the need for more attentive maintenance there too.We hope to have the opportunity to provide you with a more seamless and comfortable experience on your next visit.Kind regards,Guest Services,Perth Ascot Central Apartment Hotel
2/10 Horrible
Glenda
Voyage en famille
8 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Glenda
Séjour de 1 nuit en janvier 2024
Réponse de Peter B le 9 janv. 2024
Dear Glenda,Thank you for choosing to stay with us in Perth and for sharing your experience. We're truly sorry to hear about the issues you encountered during your stay. Your feedback is invaluable and we'll certainly address the cleanliness and maintenance issues you've mentioned. We apologise for any discomfort caused and hope to have the opportunity to provide a better experience in the future. We hope that you had a peaceful holiday season and wish you a prosperous year ahead. Safe travels to your next destination.Kind Regards,Guest Services,Perth Ascot Central Apartment Hotel
8/10 Bien
graham
Voyage d’affaires, Voyage en couple
8 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
graham
Séjour de 1 nuit en janvier 2024
Réponse de Peter B le 9 janv. 2024
Dear Graham,Thank you for choosing to stay with us in Perth. We appreciate your feedback about the neatness and modernity of our property. We've noted your comment about the noise and we'll certainly look into this. We hope that you had a delightful holiday season and wish you a splendid year ahead. Safe travels to your next destination and we hope to welcome you back again.Kind Regards,Guest Services,Perth Ascot Central Apartment Hotel
6/10 Satisfaisant
Kelley
6 janv. 2024
Les points faibles : Propreté
Kelley
Séjour de 1 nuit en janvier 2024
Réponse de Peter B le 9 janv. 2024
Dear Kelley,Thank you for staying at Perth Ascot Central Apartment Hotel and for taking the time to share your rating.Please feel free to reach out with any comments or suggestions. We hope to have the opportunity to serve you better in the future.Wishing you safe travels and looking forward to your next visit.Kind Regards,Guest Services,Perth Ascot Central Apartment Hotel
8/10 Bien
Sandra
2 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Sandra
Séjour de 2 nuits en décembre 2023
Réponse de Peter B le 9 janv. 2024
Dear Sandra,Thank you for choosing Perth Ascot Central Apartment Hotel and for taking the time to leave a rating We look forward to the opportunity of welcoming you back in the future for an even more satisfying stay.Wishing you safe and pleasant travels.Kind Regards,Guest Services,Perth Ascot Central Apartment Hotel
8/10 Bien
Marie
Voyage en groupe
1 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Marie
Séjour de 1 nuit en décembre 2023
Réponse de Peter B le 9 janv. 2024
Dear Marie,Thank you for choosing to stay with us in Perth. We appreciate your feedback regarding the air conditioner. We apologise for any inconvenience caused and assure you that we will look into this matter. We hope that you had a pleasant holiday season and wish you a wonderful year ahead. Safe travels to your next destination and we hope to welcome you back again.Kind Regards,Guest Services,Perth Ascot Central Apartment Hotel
2/10 Horrible
Stacey
Voyage en famille avec de jeunes enfants
1 janv. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Stacey
Séjour de 7 nuits en décembre 2023
Réponse de Peter B le 9 janv. 2024
Dear Stacey,Thank you for sharing your feedback regarding your recent stay. We sincerely regret to hear about the challenges you encountered, and we apologise for any discomfort this caused.We take such concerns seriously, your feedback is invaluable in helping us improve our service, and we hope to have the chance to provide you with a more positive experience in the future.Wishing you safe travels and looking forward to welcoming you back.Kind Regards,Guest Services,Perth Ascot Central Apartment Hotel
10/10 Excellent
Guy
Voyage en couple
31 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Guy
Séjour de 3 nuits en décembre 2023
Réponse de Peter B le 1 janv. 2024
Dear Guy,Thank you for your excellent rating and your feedback. We are delighted to hear that you had an amazing stay at Perth Ascot Central Apartment Hotel. We appreciate your support and your kindness.We hope that you had a merry Christmas and we wish you a brilliant New Year ahead. We hope to have you back soon.Kind Regards,Guest ServicesPerth Ascot Central Apartment Hotel
10/10 Excellent
Willard
Voyage en famille
28 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Willard
Séjour de 1 nuit en décembre 2023
Réponse de Peter B le 1 janv. 2024
Dear Willard,Thank you for your fantastic rating and your feedback. We are thrilled to hear that you had a wonderful stayl. We appreciate your support and your kindness.We hope that you had a merry Christmas and we wish you a brilliant New Year ahead. We hope to have you back soon.Kind Regards,Guest ServicesPerth Ascot Central Apartment Hotel
8/10 Bien
Mark
27 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Mark
Séjour de 3 nuits en décembre 2023
Réponse de Peter B le 1 janv. 2024
Dear Mark,We hope that you had a wonderful Christmas and we wish you a Happy New Year! Thank you for taking the time to review your stay. We appreciate your positive rating, and we're glad to hear that you had a good experience. If you have any suggestions or comments that could help us make your future visits even better, please don't hesitate to share them.Kind Regards,Guest ServicesPerth Ascot Central Apartment Hotel
8/10 Bien
Wendy
23 déc. 2023
Wendy
Séjour de 1 nuit en décembre 2023
Réponse de Peter B le 1 janv. 2024
Dear Wendy,Thank you for your feedback and your 8 out of 10 rating. We are pleased to hear that you had a pleasant stay and appreciate your support and your loyalty.We hope that you had a joyful Christmas and we wish you a marvelous New Year ahead. We hope to see you again soon.Kind Regards,Guest ServicesPerth Ascot Central Apartment Hotel
10/10 Excellent
Melissa
Voyage en famille
21 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Melissa
Séjour de 3 nuits en décembre 2023
Réponse de Peter B le 6 févr. 2024
Dear Melissa,We're delighted to receive your five-star review and that you found our apartments to be nice, spacious, and private, contributing to a pleasant and comfortable stay.Thank you for choosing us and for sharing your positive experience. We look forward to welcoming you back for another enjoyable visit.Kind regards, Guest Services, Perth Ascot Central Apartment Hotel.
4/10 Médiocre
Paul
21 déc. 2023
Paul
Séjour de 1 nuit en décembre 2023
Réponse de Peter B le 1 janv. 2024
Dear Paul,We hope that you had a wonderful Christmas and we wish you a Happy New Year. We're sorry to hear that your recent experience was not up to your expectations, and we appreciate you taking the time to share your feedback with us. We take guest feedback seriously, your comments will be shared with our team to ensure we improve our services and accommodations. If you decide to stay with us again in the future, we will strive to provide a more satisfactory experience.Kind Regards,Guest ServicesPerth Ascot Central Apartment Hotel