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Avis sur Metro Hotel Perth

4 out of 5
Metro Hotel Perth
61 Canning Highway, South Perth, WA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 288 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 405 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 186 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 79 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 46 avis sur 1004." "

8,0/10

Propreté

8,4/10

Personnel et service

7,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

8/10 Bien

Philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Antony, Assistant Manager le 16 janv. 2024
Thank you for taking the time to leave a review of your stay with us.

10/10 Excellent

Carley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property for the price and convenient to get to, park and get an uber to where we were going.
Séjour de 1 nuit en mai 2024

8/10 Bien

Robert

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Staff were good, helpful and friendly. Room was OK for the price but bathroom dirty.
Séjour de 4 nuits en mai 2024
Réponse de Antony, Front Office Manager le 23 mai 2024
Thank you for taking the time to provide us with feedback from your recent stay with us at Metro Hotel Perth.We appreciate your invaluable thoughts as all comments assist to better the guest experience and we shall look into the points raised. We look forward to welcoming you back next time your travel includes Perth.

8/10 Bien

Anthony

Les points forts : Propreté et personnel et service
Great views, great staff, good property
Séjour de 3 nuits en mai 2024
Réponse de Antony, Front Office Manager le 23 mai 2024
Thank you for taking the time to provide us with feedback from your recent stay with us at Metro Hotel Perth.It was a pleasure to see that you had a great stay and we look forward to welcoming you back next time your travel includes Perth.

6/10 Satisfaisant

Jarrod

Les points forts : Propreté et personnel et service
Road noise, noisy cleaners, paper thin walls, fluctuating shower temperature, can't open any windows for ventilation.
Séjour de 4 nuits en avril 2024

8/10 Bien

Peter

Séjour de 1 nuit en avril 2024
Réponse de Antony, Front Office Manager le 23 mai 2024
Thank you for taking the time to provide us with feedback from your recent stay with us at Metro Hotel Perth.It was a pleasure to see that you had a great stay and we look forward to welcoming you back next time your travel includes Perth.

10/10 Excellent

Deanna

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location. Free parking and always space. Luggage trolleys available.
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Peter

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mars 2024

8/10 Bien

Kin Sang

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
City view
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Megan

Les points forts : Propreté et personnel et service
The room is in need of refurbishment but it was clean, functional and had a fantastic view of the city and river.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Kristy

Voyage en famille
Les points forts : Personnel et service et équipements
Pro's - great location, room was spacious and great view of the city. Check-in was easy. Con's - noisy, walls are paper thin. Limited parking. We had a few cockroaches in our room
Séjour de 1 nuit en mars 2024

8/10 Bien

CLARE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Clean and neat hotel room.
Séjour de 1 nuit en mars 2024
Réponse de Antony, Assistant Manager le 6 mars 2024
Thank you for taking to provide feedback from your recent stay with us.

8/10 Bien

Juliana

Voyage en famille avec de jeunes enfants
Great location and value for money easy parking room service was fantastic
Séjour de 1 nuit en mars 2024
Réponse de Antony, Assistant Manager le 6 mars 2024
Thank you for taking to provide feedback from your recent stay with us.

2/10 Horrible

Kate

Séjour de 1 nuit en mars 2024
Réponse de Antony, Assistant Manager le 6 mars 2024
Thank you for taking to provide feedback from your recent stay with us.

8/10 Bien

Ben

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good value budget hotel
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Abdelmaseh

Voyage en famille
Les points forts : Propreté et personnel et service
More clean and more looking after costs and and changing the affordability
Séjour de 7 nuits en février 2024
Réponse de Antony, Assistant Manager le 6 mars 2024
Thank you for taking to provide feedback from your recent stay with us. Our housekeeping team are committed to ensuring clean, fresh and inviting rooms for our guests stay.

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Riverview king suite and view of Perth city is amazing at night 👍
Séjour de 2 nuits en février 2024
Réponse de Antony, Assistant Manager le 6 mars 2024
Thanks John for the review - we love the view too.

10/10 Excellent

Jason

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, very clean and well maintained rooms
Séjour de 4 nuits en février 2024
Réponse de Antony, Assistant Manager le 6 mars 2024
Thank you for taking to provide feedback from your recent stay with us.

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ir was open 24hrs.
Séjour de 4 nuits en février 2024
Réponse de Antony, Assistant Manager le 6 mars 2024
Thank you for taking to provide feedback from your recent stay with us.

8/10 Bien

Daniel

Les points forts : Propreté
When I arrived I had to give a 100 dollar security deposit as outlined in the sign on. The guy at the desk tried to make me pay 200 until I pointed out what was written on the page. It was a bed for a short time and nothing else to say about it.
Séjour de 2 nuits en février 2024
Réponse de Antony, Assistant Manager le 6 mars 2024
Thank you for taking to provide feedback from your recent stay with us.

8/10 Bien

Jan

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
I booked a room with either 2 king size beds or one king size 2 singles, as I was travelling with my son. I rang the hotel on Thursday morning (22/2/24) specifically to confirm this arrangement. I was told by the receptionist I spoke to that, yes, she’d make a note that we got 2 king beds. However, when I checked in, I was informed that no such room was available. Nor had a note been made on the computer. I was given a room with one king bed & a sofa bed. This was not what I had booked, been assured of, and paid for (in October last year). The sofa bed was extremely uncomfortable. Very disappointed. A plus is the free parking.
Séjour de 1 nuit en février 2024
Réponse de Antony, Assistant Manager le 6 mars 2024
Thank you for taking to provide feedback from your recent stay with us.

10/10 Excellent

Marco

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Bar the 2 water leaks in the roof in the bathroom, (definitely not laying blame as things happen) it was a short and sweet stay, had everything we needed, very clean room. Thank you will come back again.
Séjour de 1 nuit en février 2024
Réponse de Antony, Assistant Manager le 6 mars 2024
Thank you for taking to provide feedback from your recent stay with us. Your comments will be action straightaway with our Maintenance Team.

6/10 Satisfaisant

Sean Yue

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My room balcony no view, was blocked.
Séjour de 1 nuit en février 2024
Réponse de Antony, Assistant Manager le 6 mars 2024
Thank you for taking to provide feedback from your recent stay with us.

8/10 Bien

carlo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Buonissima struttura
Buonissima struttura,pulita e confortevole con un bel prezzo
Séjour de 1 nuit en février 2024
Réponse de Antony, Assistant Manager le 6 mars 2024
Thank you for taking to provide feedback from your recent stay with us.

4/10 Médiocre

Anthony

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Mould is built up in the bathroom. Air con blows air however does not get cold and makes the room uncomfortable. Although the room looked like it had been cleaned, it smelt like wet dog and was damp. The vibe of the whole place was unclean and dirty and felt like it had years of baked on grease, dirt, dust and mould holding the walls up and together. The place makes you feel like it is more targeted to people looking to rent and pay for a room by the hour as opposed to having an enjoyable overnight/few days stay.
Séjour de 1 nuit en février 2024
Réponse de Team Metro le 16 févr. 2024
Dear AnthonyThank you for the time taken to review our hotel. It is disappointing to know we have not been able to meet your expectations in this stay. Feedback is very important to us here at Metro Hotel Perth and you can be assured this has my fullest attention.The issues raised will be tabled with the Department Heads at our next meeting. If you would like to discuss this matter further, please do not hesitate to contact me directly.I do hope we can have the opportunity to share our hotel with you in the future.Kind Regards,Team Metro

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing Views and Comfortable beds
Really liked this stay. The hotel is good. Staff were fantastic, front desk was professional and the housekeeping and other staff were very friendly and helpful. Just not the most streamlined process with the hotel deposit.
Séjour de 2 nuits en février 2024
Réponse de Team Metro le 16 févr. 2024
Thank you for your kind words. It is without a doubt pleasing to know that you enjoyed your stay and we will share your comments with the crew.We look forward to welcoming you back in the future

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s been 45 years since my first stay at this hotel.
Séjour de 1 nuit en février 2024
Réponse de Antony, Assistant Manager le 6 mars 2024
Thank you for taking to provide feedback from your recent stay with us.

6/10 Satisfaisant

Mark

It was ok. Room was clean but boxy- no window- like a closet but big enough.
Séjour de 1 nuit en février 2024
Réponse de Antony, Assistant Manager le 6 mars 2024
Thank you for taking to provide feedback from your recent stay with us.

8/10 Bien

Claire

Voyage en famille
Les points forts : Propreté
The place was mostly clean which was really the most important thing to me. It's an old hotel so yes it's a bit tired looking (just don't look too hard) and in need of some TLC and renovations but hey, you get what you pay for. There was a permanently unpleasant odour coming from the hallway on our floor but not from the room itself (a combination of cigarettes, vomit, and toilet smells) that was constant during our 3 night stay, hopefully just a one-off occurrence. Convenient location in South Perth, undercover parking is available which was a God-send in Perth's January heat, staff were always polite and helpful. Would definitely stay again if needed.
Séjour de 3 nuits en janvier 2024

8/10 Bien

Alison

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was convenient for the bus to Freemantle and the airport. It looks abit tired in some areas and could do with a spruce up. The staff were very helpful and friendly.
Séjour de 2 nuits en février 2024

10/10 Excellent

Leanne

Voyage en couple
Tidy
Séjour de 1 nuit en février 2024

10/10 Excellent

Claire

Séjour de 1 nuit en février 2024

8/10 Bien

Jennifer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TV not working properly
Séjour de 1 nuit en février 2024

10/10 Excellent

losalini

Séjour de 1 nuit en février 2024

8/10 Bien

ERIKA

Les points forts : Personnel et service
景色は絶景ですが、水回り特にバスタブは、入る気になれませんでした。シャワーのみ。
Séjour de 2 nuits en février 2024

4/10 Médiocre

Julie

Séjour de 1 nuit en janvier 2024

4/10 Médiocre

YAT HO

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
old and dirty no chair
Séjour de 5 nuits en janvier 2024
Réponse de Antony, Assistant Manager le 16 janv. 2024
Thank you for your feedback and our housekeeping team will be undertaking a full audit of the room in which you stayed.

4/10 Médiocre

Gareth

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I have utilised Metro branded hotels for many years, both business and pleasure. They represent value for money and convenience. Unfortunately, this hotel had two main things occur, the first is that we noticed that one of the powerpoints had been pushed through, partially exposing wires (see photo), the other was the air-con started to leak water. When we rang about the air-con, we were told that the set temperature needed to be raised and this would stop the leaking. It should be noted at this stage the room was still warm. We raised the temperature to 23c as suggested, but it continued to leak through the night. We placed towels and the bin in place to ensure it didn't damage the room. This was an uncomfortably warm night for myself and my family. We won't stay at this Metro again, and will think twice about other properties in the franchise in the future.
Séjour de 1 nuit en janvier 2024
Réponse de Antony, Assistant Manager le 11 janv. 2024
Thank you for your feedback and I shall be actioning your feedback immediately with the Maintenance team.I am sorry that this was your experience.

6/10 Satisfaisant

ELIZABETH

Les points forts : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Antony, Assistant Manager le 11 janv. 2024
Thank you for your feedback.

8/10 Bien

graham

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
a little out dated but overall was comfortable
Séjour de 1 nuit en janvier 2024
Réponse de Antony, Assistant Manager le 11 janv. 2024
Thank you for your feedback.

6/10 Satisfaisant

Joy

Voyage en couple
Séjour de 1 nuit en décembre 2023
Réponse de Antony, Assistant Manager le 16 janv. 2024
Thank you for taking the time to leave a review of your stay with us.

2/10 Horrible

Tracey

Séjour de 2 nuits en décembre 2023
Réponse de Antony, Assistant Manager le 16 janv. 2024
Thank you for taking the time to leave a review of your stay with us.

8/10 Bien

Kazuyoshi

Séjour de 2 nuits en décembre 2023
Réponse de Antony, Assistant Manager le 16 janv. 2024
Thank you for taking the time to leave a review of your stay with us.

2/10 Horrible

Yat Long Rodney

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Cockroach on the floor & Hotels.com sucks
We checked-in late at 9pm on New Year Eve. The staff was nice and friendly, yet he can’t retrieve my room booking details which I have placed order and fully paid in mid November. He explained clearly that Hotels.com booked my room through other agencies so the data was failed to drop into the hotel system. Lucky that we got into the last hotel room, yet nightmare came as this is the first time I met a big cockroach on the floor as I got into a hotel room. This is the most memorable hotel stay that I have in 2023.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Woodren

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Hotel is old, the inside is maintained reasonably well but the outside is a bit shabby. Staff are friendly and helpful, laundry and gym are basic but functional, rooms are reasonably clean.
Séjour de 2 nuits en décembre 2023
Réponse de Antony, Assistant Manager le 11 janv. 2024
Thank you for the kind words and direction to which we can improve.

6/10 Satisfaisant

Ferdinand

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Antony, Assistant Manager le 16 janv. 2024
Thank you for taking the time to leave a review of your stay with us.

10/10 Excellent

Miftah Dhiana

Voyage en famille avec de jeunes enfants
Beautiful city view and the room very clean
Séjour de 1 nuit en décembre 2023
Réponse de Antony, Assistant Manager le 16 janv. 2024
Thank you for your 5/5 review. We appreciate your time and comments.

8/10 Bien

Luke

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Antony, Assistant Manager le 16 janv. 2024
Thanks Luke for taking the time to leave a review of your stay with us.

10/10 Excellent

helena

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Smoking erea no chair n no cover when hot day or raining
Séjour de 4 nuits en décembre 2023
Réponse de Antony, Assistant Manager le 16 janv. 2024
Thank you for taking the time to leave a review of your stay with us. Your comments have been noted.

2/10 Horrible

Jo

Voyage en famille
Les points faibles : Personnel et service
Absoloutley no compassion , consideration , compramise or courtesy...my son and i missed flights an had absolute nightmare of a day, then booked through wotif, and why it changes the dates to a month ahead , had me completley unaware it did such until finally making it to the hotel,, walk in to be told no reservation , its for the very same day but one month ahead, wtfffff...i nearly broke down, i explained this, asked if any rooms were available id just paid 120 something , missed our flight, couldnt buy another plane ticket at the airport , had my parents and i trying to get us on another flight, by 6 .30 pm after driving 2.hr from eaton, near bunbury, and entire day lost then to have nothing, no refund no cancellation unless i want to lose the 80 percent of the room cost, couldnt change the dates, we walked out i cried an had not enough finances to pay another room, we drove the 2.5 hours all the way back home , and had to return the very next morning ..as for the dec booking well i couldnt be there, i tried to rebook and frankly they got single mums 120 dollars , by daylight robbery
Séjour de 1 nuit en décembre 2023
Réponse de Antony, Assistant Manager le 20 déc. 2023
Good Morning Jo,I am sorry to hear about your experience at the hotel upon arrival after a very stressful time at the airport. Unfortunately, the night in which you arrived at the hotel on 14th November, the hotel was at 100% occupancy so could not accommodate a change of date, or if it could be accommodated a change in price would have been applicable, and the price booked incorrectly for a month in advance could not have been honoured as that deal would not have been applicable for a same day booking. I am confident that our front desk team would have explained all alternative options to find accommodation along with how to get a refund for the incorrect date and I am surprised not to have heard from you sooner so that we could arrange a refund via Wotif. We may have been limited to a solution on the day in which you arrived but we defiantly could have improved the situation between the arrival date and booked date.If you wish to discuss this further please call the hotel and I will be more than happy to chat further.