6/10
It was a rocky start once we had arrived at the property at the nominated check in time of 2pm. The property had not been cleaned yet and, unfortunately, had been significantly trashed by the previous people who stayed at the property. We were not advised of this issue at any point prior to our arrival at 2pm. When we had advised customer service and management about the situation, they seemed very unapologetic and carefree. They were simply "busy" and advised us the cleaning crew were expected to arrive soon. Once the property had been cleaned we were able to start unpacking...at 8pm! So much for a 2pm check in time...We complained again. Management seemed to have cared more this time and were apologetic.
This issue aside, and once cleaned, the property was nice. Easy and straightforward to locate, extremely close to Harrisdale shops (about a 2-3min walk), safe to walk at night, had split system A/C and was equipped with everything you need in the kitchen to cook at home. If it were not for the issue at our check in, I would rate this a 4/5 property to stay. It is quite close to everything, 25mins from the CBD, 20mins from Fremantle Beaches and airport. I would recommend people to stay here however, I do hope that any delays in check in or issues that may arise do get communicated to customers prior to their arrival.
Furthermore, I hope that people treat any property they stay in with respect. It is quite sad the state that some customers leave a property in.
Adam H.
Séjour de 4 nuits en janvier 2023