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Avis sur Mark Twain Hotel

3 out of 5
Mark Twain Hotel
225 NE Adams Street, Peoria, IL

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 339 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 263 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 163 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 123 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 112 avis sur 1000." "

7,4/10

Propreté

8,2/10

Personnel et service

7,0/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

Beau

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
I enjoyed my stay
Séjour de 3 nuits en mai 2024

2/10 Horrible

Todd, Rock Falls

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Back door right by handicapped parking is locked, no longer used. Had to walk around the building. First room, non functioning tv. Moved to 2nd room, which had no tv remote. Was moved to 3rd room, which had non functioning tv AND broken A/C & heating unit. Sign read "Heat don't work." At that point, I asked for a refund, was refused, and left.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Willie

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff got into argument and left hotel open. Rooms weren't clean.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Rob

Voyage en famille
I was satisfied with this hotel, for a one night stay. I saw a lot of complaints about dirty carpet, and I would agree that the carpet in the elevator had a lot of stains. However, the room was clean and had no issues with the room or the bathroom. It just seems the property is a little dated and they aren’t keeping up on all the maintenance. The ice machine on the six floor did not work but the one on the third floor worked great. Also, another minor thing is the stopper in the bathroom sink didn’t work, but does that really matter?
Séjour de 1 nuit en mai 2024

8/10 Bien

Daniel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the Mark Twain theme.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Lawrence

Tired and seedy hotel
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Diamand

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
There are some rooms in this hotel which haven’t been updated or remodeled. The carpet in the room was distasteful. Everything else in the room was average.
Séjour de 1 nuit en mai 2024

8/10 Bien

Emma

Les points forts : Propreté et équipements
This place's lobby is gorgeous and the rooms are very homey. The hotel appears clean and safe. It's a little run down but overall pretty good. I would recommend to a friend.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mario

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was walking distance to my area of visit. Surrounding area was quiet,clean, and surrounded by some great bar and grills.
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Katrina

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement

2/10 Horrible

Brian

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nothing absolutely horrible
Séjour de 1 nuit en mai 2024

2/10 Horrible

Emily

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dirty. Enough said
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Rick

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Property outside is run down, trash on parking lot. There's no breakfast included, there hasn't been since covid. Lobby is dark, housekeeping left no bars of soap and a half roll of toilet paper. There were 7 people waiting to check in at 2pm when I arrived, but clerk said no check in until 3pm. One clerk was very nice , while the other not so much. When we checked out they couldn't find our reservation, and said someone else must have checked us out, so I couldn't get a receipt. Here's the bottom line.... we were only there 1 night, so it was tolerable, but there's many more options where you'll get your moneys worth.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Todd

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Bed was way to fiirm, should had another blanket to thin -did not like shower set up
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Michelle

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The staff was helpful and overall the hotel was pretty clean. However, the amenities they advertised online were not actually available. The biggest one being “free breakfast with made to order food”. The restaurant is shut down permanently, but we were not made aware of this at any point and only found out when we went to eat in the morning only to find a handwritten sign saying it was closed permanently and to ask at the desk for restaurant recommendations.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Tracey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

jay

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
A good choice for staying if attending an event at the Civic Center; a short walk. Our room was fine, and there is plenty of parking. I would stay here again just for the easy walk to the arena. No breakfast or amenities to speak of, but I was aware of that when booking.
Séjour de 1 nuit en mars 2024
Réponse de Mark Twain Hotel le 25 avr. 2024
Thank you Jay for taking the time to provide a review and rating of your recent stay with us. We are working very hard at the items we have control of, such as cleanliness and service. We appreciate your business.

2/10 Horrible

Aaron

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Mark Twain Hotel le 30 avr. 2024
We are so very sorry that your stay with us did not meet your expectations. We are limited to resources but strive each day to provide friendly service.

8/10 Bien

Magdalene

Séjour de 1 nuit en avril 2024

2/10 Horrible

Nicole

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The pictures on website are 20 years outdated. Rooms had dirty carpet and not clean. Hotel room door didn’t even close properly.
Séjour de 1 nuit en avril 2024
Réponse de Mark Twain Hotel le 25 avr. 2024
Thank you Nicole for the feedback of your recent stay with us. Please accept our sincere apology for not meeting your needs and providing a good experience. While our staff cannot control the large ticket items that absolutely need to be completed, we will continue to focus on service, cleanliness and the items that we can control. Thank you again.

8/10 Bien

Mario

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Mark Twain Hotel le 25 avr. 2024
Thank you Mario for your rating of your recent stay with us; we appreciate it.

4/10 Médiocre

cory

Voyage en famille, Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Staff was nice but I think very disorganized rooms were clean but most of the lamps didn’t work tv would not turn on and off with remote there was only one cup and one package of coffee in the room for 2 people went down to lobby for coffee at 6:30 am had to wait half hour cause staff had to make some the room needed new carpet and paint and the bed was very uncomfortable
Séjour de 1 nuit en mars 2024
Réponse de Mark Twain Hotel le 25 avr. 2024
Thank you Cory for the feedback of your recent stay with us. Please accept our sincere apology for not meeting your needs and providing a good experience. While our staff cannot control the large ticket items that absolutely need to be completed, we will continue to focus on service, cleanliness and the items that we can control. Thank you again.

6/10 Satisfaisant

Amy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We liked the easy parking and the bed was comfortable. Staff was very friendly. Check-in and check-out was seamless. There was 2 red stains on the carpet in our room (hoping it was nail polish). Wish they had a restaurant on-site.
Séjour de 1 nuit en mars 2024
Réponse de Mark Twain Hotel le 27 mars 2024
Thank you Amy for your review and the rating, we truly appreciate it! Although we are not able to provide a great deal of amenities, we can certainly provide great service and clean guest rooms.

8/10 Bien

Charity

Voyage en groupe
Les points forts : Propreté et personnel et service
It was located conveniently and a standard hotel room. Only down side was that the AC in our room didn’t work
Séjour de 1 nuit en mars 2024
Réponse de FRONT DESK le 17 mars 2024
so sorry about that charity

4/10 Médiocre

Kara

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Checking in was easy. It sounded like someone was trying to come into our room at one point and then our door opened sometime around midnight but we had the bolt in place. They apologized and said I’m so sorry this is the front desk and then you could her and a man say “you messed up”. The sound on our TV did not work which was a little disappointing. The carpet needs to be cleaned or removed. It has a lot of stains and just looked very icky.
Séjour de 1 nuit en mars 2024
Réponse de Mark Twain le 17 mars 2024
Thank you, Kara for taking the time to provide us specific feedback. We are so very sorry for your experience. We have followed up with the employee regarding their entrance. We are in the process of getting new televisions; which will be great. You are 100% correct about the carpet; and we hope to have it replaced. Again, we aplogize for the issues you faced.

4/10 Médiocre

Faith

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Back door was broke so had a to take 3 trips carrying my luggage in from the back hotel parking lot to the front door. First room hadn’t been touched by housekeeping, second room had guest in the room sleeping, third room none of the actual lights worked- just a lamp but it was better than nothing at that point. One front desk lady was apologetic and helpful and the other one never put her phone down or got up from her chair during my entire check in process or the 20 minutes it took carrying my luggage back and fourth between the 5th floor. I was told there was a $40 deposit but my card was charged $67.37 and they wrote it in as some senior rate? I shouldn’t have had a rate when I prepaid with Expedia so I’m waiting to hear back from the bank on that. The hotel lobby was extremely dark and uninvited. It reminded me of a bed and breakfast from a scary movie. Overall the hotel is extremely outdated and you can tell no one is planning to revamp or fix anything. I think Covid may of did a number but it’s sad to see a long time peoria hotel go downhill. No restaurant or bar.
Séjour de 1 nuit en mars 2024
Réponse de Mark Twain Hotel le 11 mars 2024
Dear valued guest;Please know how sorry we are that your recent stay with us was a poor experience. We recognize that the building is older and some amenities are beyond our control. However, cleanliness and service; from our team, should consistently be exceptional and 100%. We are taking all of our guest feedback seriously and are making aggressive changes.Sincerely,

2/10 Horrible

Latrinda

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Mark Twain Hotel le 11 mars 2024
Dear valued guest;Please know how sorry we are that your recent stay with us was a poor experience. We recognize that the building is older and some amenities are beyond our control. However, cleanliness and service; from our team, should consistently be exceptional and 100%. We are taking all of our guest feedback seriously and are making aggressive changes.Sincerely,

6/10 Satisfaisant

Debra

Voyage en couple
we were told we would get a $40 deposit if it was in good shape and have received nothing.
Séjour de 2 nuits en février 2024
Réponse de Mark Twain Hotel le 17 mars 2024
Thank you Debra for your feedback. We apologize for the mis-communication but the fee is simply an authorization for incidental charges, which is an industry standard. This authorization is not a charge and is released within 10-14 days of your departure.

10/10 Excellent

Sade

Séjour de 2 nuits en février 2024
Réponse de Mark Twain Hotel le 27 mars 2024
Thank you Sade for the great rating; we truly appreciate it! Although we are not able to provide a great deal of amenities, we can certainly provide great service and clean guest rooms.

4/10 Médiocre

Cynthia, Monticello

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
I haven’t been there for years I was once a nice I’m not gonna critique anything about the hotel, except for the two things that really bothered me, number one was the freaking elevator. We used it once it was very slow then it did not work again. I’ve been ill, and I have severe asthma, and the five flights of stairs, after having come back from a for me, and it made me very unhappy, then I go into my room and get into the bed for the first time and I am a comfy bed girl. This bed was completely the opposite. No sleep comfort at all. The pluses were the bathroom was very clean and had really wonderful products in the shower. The shampoo and conditioner and body wash were really nice. I usually stay in pretty nice hotels, and I’m always fair, I will really try and be the elevator was very disappointing, because I could barely make it up there without wheezing and needed my inhaler after, but the bed was a dealbreaker, I want comfort I have health issues that I need a nice bed. Definitely need to do some upgrades. Your parking is great. Your location is nice. Do something to make it even better deal with the elevator put in some comfortable beds.
Séjour de 1 nuit en février 2024
Réponse de Mark Twain Hotel le 11 mars 2024
Dear valued guest;Please know how sorry we are that your recent stay with us was a poor experience. We recognize that the building is older and some amenities are beyond our control. However, cleanliness and service; from our team, should consistently be exceptional and 100%. We are taking all of our guest feedback seriously and are making aggressive changes.Sincerely,

8/10 Bien

Leslie

Les points forts : Propreté et personnel et service
Na
Réponse de FRONT DESK le 17 mars 2024
thank you

8/10 Bien

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Elevators Down
Certainly didnt ruin the trip, but in the spirit of honesty the elevators were down when we stayed.
Séjour de 1 nuit en février 2024
Réponse de Mark Twain Hotel le 17 mars 2024
Thank you Donald for your comments. We are so sorry that the elevators were down. We are happy to report that all is well now with the elevators. We apologize for this inconvenience during your stay.

2/10 Horrible

Laci

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DANGEROUS!
I’m disabled. The door next to handicap parking, broken. Had to walk around building, through a dark scary lot, over very uneven concrete, and a hill that’s difficult for me to climb. The front door only opens half way. There’s no luggage cart. There was no communication from the booking company to the hotel. Yeah, you guys! I paid extra for a 7th floor river view and extra towels and toiletries. The desk clerk said top floors have been closed because of pipe damage and flooding and have been for months! I paid EXTRA for a special stay, instead I get whatever is leftover! No choice but take the room, step onto elevator and trip! It doesn’t level with the floor. The room… Curtain didn’t close. It was completely broken! Phone, no dial tone. Bathroom, no soap, no towels. Desk clerk has us try another room. Not him, but us. That room hadn’t even been cleaned! The third room the fan wouldn’t stay on. The bed frame stuck out bruising my shins! The shower had no door just half a glass panel. The shower head too high to reach. I almost slipped through glass trying to adjust it! Everything in bathroom was wet afterwards. The toilet, toilet paper, sink, floor. This hotel is very dangerous!!! Also the first clerk said I could park next to the front door behind the concierge’s vehicle since I’m disabled. Next day new clerk said I can’t. I want my money back! I won’t be booking with them or YOU again!
Séjour de 2 nuits en février 2024
Réponse de Mark Twain Hotel le 11 mars 2024
Dear Laci;On behalf of the hotel, we are so very sorry for your entire experience. With very limited resources, our staff should ensure that our service is warm & friendly and that our hotel is exceptionally clean. Again, we are so very sorry.

2/10 Horrible

Julie

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We stayed at this property 10 years ago and really enjoyed our stay. Sadly things have changed. We arrived and cancelled our stay. It’s gone to pot sadly.
Séjour de 1 nuit en février 2024
Réponse de Mark Twain Hotel le 11 mars 2024
Dear valued guest;Please know how sorry we are that your recent stay with us was a poor experience. We recognize that the building is older and some amenities are beyond our control. However, cleanliness and service; from our team, should consistently be exceptional and 100%. We are taking all of our guest feedback seriously and are making aggressive changes.Sincerely,

4/10 Médiocre

Jaydev

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Basic keep low expectations
The elevators were slow and or not working Had to use stairs which was ok but there was no one at front desk throughout Just ok ok place Go here if you want the basics with no expectations Outside the lot was slippery after snow & no maintenance
Séjour de 1 nuit en février 2024
Réponse de Mark Twain Hotel le 11 mars 2024
Dear valued guest;Please know how sorry we are that your recent stay with us was a poor experience. We recognize that the building is older and some amenities are beyond our control. However, cleanliness and service; from our team, should consistently be exceptional and 100%. We are taking all of our guest feedback seriously and are making aggressive changes.Sincerely,

10/10 Excellent

Victoria, Lake St Louis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property staff was friendly, helpful, and very accommodating. I would stay here again.
Séjour de 1 nuit en février 2024
Réponse de Mark Twain Hotel le 17 mars 2024
Thank you, Victoria for your feedback. As with many areas of the property that are out of our control, we strive to provide sincere and kind feedback. Thank you again!

2/10 Horrible

Matt

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Don't stay
Séjour de 5 nuits en février 2024
Réponse de Mark Twain Hotel le 11 mars 2024
Dear valued guest;Please know how sorry we are that your recent stay with us was a poor experience. We recognize that the building is older and some amenities are beyond our control. However, cleanliness and service; from our team, should consistently be exceptional and 100%. We are taking all of our guest feedback seriously and are making aggressive changes.Sincerely,

2/10 Horrible

Aspen

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Looks ran down & nothing like the pictures. Stains. Walks are warped. Fire alarm ripped off the wall, left cords hanging. Very hard beds with topper that was too small.
Séjour de 1 nuit en février 2024
Réponse de Mark Twain Hotel le 11 mars 2024
Dear valued guest;Please know how sorry we are that your recent stay with us was a poor experience. We recognize that the building is older and some amenities are beyond our control. However, cleanliness and service; from our team, should consistently be exceptional and 100%. We are taking all of our guest feedback seriously and are making aggressive changes.Sincerely,

8/10 Bien

Marielis

Séjour de 1 nuit en février 2024
Réponse de Mark Twain Hotel le 27 mars 2024
Thank you Marielis for the rating! We are not able to provide a great deal of amenities, but we can certainly provide great service and clean guest rooms.

4/10 Médiocre

Tim

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Mark Twain Hotel le 27 mars 2024
Thank you Tim for the rating; we truly appreciate it! Although we are not able to provide a great deal of amenities, we can certainly provide great service and clean guest rooms.

8/10 Bien

Virginia

Séjour de 2 nuits en février 2024
Réponse de Mark Twain Hotel le 27 mars 2024
Thank you Virginia for the rating; we truly appreciate it! Although we are not able to provide a great deal of amenities, we can certainly provide great service and clean guest rooms.

4/10 Médiocre

Shannon

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Classic needing face lift
Great location with a nice view of the river and the bridge. Owners need to remodel soon
Séjour de 1 nuit en février 2024
Réponse de Mark Twain Hotel le 17 mars 2024
Thank you, Shannon for your feedback. We do love our location and the building and you're absolutely correct about the need for a renovation. We hope that you found our staff friendly and helpful.

6/10 Satisfaisant

Michael

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The carpet in the room should have been replaced 20yrs ago.
Séjour de 1 nuit en février 2024
Réponse de Mark Twain Hotel le 17 mars 2024
Thank you, Michael for taking time to provide feedback. We are so very sorry for the issues you encountered. You're absolutely correct about the carpet, needing to be replaced. Although its old and permanently stained, we maintain shampooing it and hope to replace it with hardwoods, soon.

4/10 Médiocre

Pam

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Mark Twain Hotel le 27 mars 2024
Thank you Pam for the rating; we truly appreciate it! We are so very sorry that we did not meet your expectations. Although we are not able to provide a great deal of amenities, we can certainly provide great service and clean guest rooms.

6/10 Satisfaisant

Susan

Voyage en groupe
The door by the parking lot was blocked off due to some snow. It was below zero but everyone had to walk around to get in. No shuttle to the civic center. No free continental breakfast.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Krzysztof, Chicago

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Justin

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Call to make sure you have a room after reserving!
The hotel has usually been very good, but this year they somehow lost ALL reservations made before November for a large January educators conference meaning numerous people arrived with reservations from hotels.com on their apps and no room for them. To make it better, the front desk worker told me they had a smaller room available and gave me the price quote for the full time I was scheduled to be there. I told them I'd take it and asked if I should come back for the new receipt at the end of a 3 day stay and was told "Yes when you check out Saturday we will have the receipt". Returned Thursday night to find all my stuff was gone. The front desk then told me I had only been booked for 1 night and they took all my stuff out. BUT my key still worked in the door where they had checked me out before! So if the next person has been in the room, when I walked in to find my stuff missing I could have walked in to whoever was there despite being "checked out" without my knowledge. The location is great and the rooms are usually pretty good, but in the 7 years I have been attending this conference this is the 3rd or 4th year I have heard of people having problems with rooms not being available or sold out from under. Make sure you call weeks before so you are sure you actually have a room!
Séjour de 3 nuits en janvier 2024

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Séjour de 2 nuits en janvier 2024

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
This hotel has gone "downhill"!
The hotel room was not very clean. Stain on the spread. Very thin spread, thin blanket and sheets. Had to turn up the heat to stay warm (January in IL)! Bathroom could have been cleaner. Only 1/2 shower door so the bathroom floor got wet. My room faced Interstate 74 and it was SO LOUD! I only got a few hours sleep due to the noise. No restaurant or bar (last time I stayed there, pre-pandemic, they had these.) Elevator was very noisy - they even recommended using the stairs - I was on the 7th floor!! They charge a $40 fee that will supposedly be returned after the payment clears my bank!! I will not stay here ever again!!
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Kari

We got to the hotel late in the evening to check in, waited a half hour in the lobby, no one ever came to the desk. We walked all over the hotel to find someone, there was no one around. Front door not locked, elevators not locked. We were forced to leave there in subzero temps to drive to another hotel. The most awful and unsafe experience.
Séjour de 1 nuit en janvier 2024